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Resolved [BSOD STOP: 0x000000BE on Windows 7]

Discussion in 'Windows 7' started by mizike322, 2012/11/30.

  1. 2012/11/30
    mizike322

    mizike322 Inactive Thread Starter

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    Recently experienced BSOD on laptop, the below details were on the screen:

    An attempt was made to write to read-only memory.

    STOP: 0x000000BE (0x9835F02C, 0x5B601101, 0x8D53FB84, 0x0000000A)

    Anyone aware of a possible remedy for this issue? Would be greatly appreciated.
     
  2. 2012/11/30
    PeteC

    PeteC SuperGeek Staff

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    If this is a one off BSOD I would not be unduely concerned. That said it may well be a driver issue or possibly a memory issue.

    You should have a memory dump - run it through our Dump Data Collection Tool and post the log here (copy/paste into a post).

    If you do not have a dump, ensure that your machine is configured to write out a dump by following the directions from Microsoft

    Please be aware ....
    Please enter your System Details. It helps us in answering your questions!

    You could also check out your Memory with Windows built in Memory Tester
     

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  4. 2012/11/30
    mizike322

    mizike322 Inactive Thread Starter

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    As requested, here is the memory dump log:

    Opened log file 'c:debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\112912-25490-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0x82c4e000 PsLoadedModuleList = 0x82d984d0
    Debug session time: Thu Nov 29 12:08:23.242 2012 (UTC - 5:00)
    System Uptime: 1 days 15:23:40.333
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................................
    Loading User Symbols
    Loading unloaded module list
    .......................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, 81e65622, b7fa0bec, 0}

    Probably caused by : win32k.sys ( win32k!HmgQueryAltLock+11 )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 81e65622, The address that the exception occurred at
    Arg3: b7fa0bec, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    win32k!HmgQueryAltLock+11
    81e65622 8b4004 mov eax,dword ptr [eax+4]

    TRAP_FRAME: b7fa0bec -- (.trap 0xffffffffb7fa0bec)
    .trap 0xffffffffb7fa0bec
    ErrCode = 00000000
    eax=00000000 ebx=fca94000 ecx=00000000 edx=00000000 esi=00400000 edi=00000001
    eip=81e65622 esp=b7fa0c60 ebp=b7fa0cec iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    win32k!HmgQueryAltLock+0x11:
    81e65622 8b4004 mov eax,dword ptr [eax+4] ds:0023:00000004=????????
    .trap
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: ccsvchst.exe

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 81eec4f9 to 81e65622

    STACK_TEXT:
    b7fa0c5c 81eec4f9 f4051742 b7fa0d10 81ed1c0e win32k!HmgQueryAltLock+0x11
    b7fa0cec 81eec39a 00000000 00000000 00000000 win32k!SURFACE::bDeleteSurface+0x14e
    b7fa0d00 81ed6936 00000000 00000000 fca94000 win32k!SURFREF::bDeleteSurface+0x14
    b7fa0d14 81ed1c8d f4051742 0d43ee38 f4051742 win32k!bDeleteSurface+0x20
    b7fa0d28 82c8b8fa f4051742 0d43ee4c 77837094 win32k!NtGdiDeleteObjectApp+0x7f
    b7fa0d28 77837094 f4051742 0d43ee4c 77837094 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0d43ee4c 00000000 00000000 00000000 00000000 0x77837094


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    win32k!HmgQueryAltLock+11
    81e65622 8b4004 mov eax,dword ptr [eax+4]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: win32k!HmgQueryAltLock+11

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME: win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 50804354

    FAILURE_BUCKET_ID: 0x8E_win32k!HmgQueryAltLock+11

    BUCKET_ID: 0x8E_win32k!HmgQueryAltLock+11

    Followup: MachineOwner
    ---------

    eax=00000000 ebx=fca94000 ecx=00000000 edx=00000000 esi=00400000 edi=00000001
    eip=81e65622 esp=b7fa0c60 ebp=b7fa0cec iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    win32k!HmgQueryAltLock+0x11:
    81e65622 8b4004 mov eax,dword ptr [eax+4] ds:0023:00000004=????????
    ChildEBP RetAddr Args to Child
    b7fa0c5c 81eec4f9 f4051742 b7fa0d10 81ed1c0e win32k!HmgQueryAltLock+0x11 (FPO: [0,0,0])
    b7fa0cec 81eec39a 00000000 00000000 00000000 win32k!SURFACE::bDeleteSurface+0x14e (FPO: [Non-Fpo])
    b7fa0d00 81ed6936 00000000 00000000 fca94000 win32k!SURFREF::bDeleteSurface+0x14 (FPO: [Non-Fpo])
    b7fa0d14 81ed1c8d f4051742 0d43ee38 f4051742 win32k!bDeleteSurface+0x20 (FPO: [Non-Fpo])
    b7fa0d28 82c8b8fa f4051742 0d43ee4c 77837094 win32k!NtGdiDeleteObjectApp+0x7f (FPO: [Non-Fpo])
    b7fa0d28 77837094 f4051742 0d43ee4c 77837094 nt!KiFastCallEntry+0x12a (FPO: [0,3] TrapFrame @ b7fa0d34)
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0d43ee4c 00000000 00000000 00000000 00000000 0x77837094
    start end module name
    80bd2000 80bda000 kdcom kdcom.dll Mon Jul 13 21:08:58 2009 (4A5BDAAA)
    81e20000 82071000 win32k win32k.sys Thu Oct 18 13:58:44 2012 (50804354)
    82090000 82099000 TSDDD TSDDD.dll unavailable (00000000)
    820c0000 820de000 cdd cdd.dll Sat Nov 20 06:56:35 2010 (4CE7B773)
    82c17000 82c4e000 hal halmacpi.dll Sat Nov 20 03:37:38 2010 (4CE788D2)
    82c4e000 83061000 nt ntkrpamp.exe Thu Aug 30 10:57:07 2012 (503F7F43)
    83213000 83298000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 07:00:54 2010 (4CE7B876)
    83298000 832a9000 PSHED PSHED.dll Mon Jul 13 21:09:36 2009 (4A5BDAD0)
    832a9000 832b1000 BOOTVID BOOTVID.dll Mon Jul 13 21:04:34 2009 (4A5BD9A2)
    832b1000 832f3000 CLFS CLFS.SYS Mon Jul 13 19:11:10 2009 (4A5BBF0E)
    832f3000 8339e000 CI CI.dll Sat Nov 20 07:05:17 2010 (4CE7B97D)
    8339e000 833c7180 vmbus vmbus.sys Sat Nov 20 04:14:58 2010 (4CE79192)
    833c8000 833eb000 ataport ataport.SYS Sat Nov 20 03:38:00 2010 (4CE788E8)
    8b000000 8b009000 atapi atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
    8b009000 8b012000 amdxata amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    8b027000 8b0a8000 Wdf01000 Wdf01000.sys Wed Jul 25 22:32:33 2012 (5010AC41)
    8b0a8000 8b0b6000 WDFLDR WDFLDR.SYS Wed Jul 25 22:36:38 2012 (5010AD36)
    8b0b6000 8b0fe000 ACPI ACPI.sys Sat Nov 20 03:37:52 2010 (4CE788E0)
    8b0fe000 8b107000 WMILIB WMILIB.SYS Mon Jul 13 19:11:22 2009 (4A5BBF1A)
    8b107000 8b10f000 msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
    8b10f000 8b139000 pci pci.sys Sat Nov 20 03:37:57 2010 (4CE788E5)
    8b139000 8b144000 vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
    8b144000 8b155000 partmgr partmgr.sys Sat Mar 17 01:03:08 2012 (4F641B0C)
    8b155000 8b15d000 compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
    8b15d000 8b168000 BATTC BATTC.SYS Mon Jul 13 19:19:15 2009 (4A5BC0F3)
    8b168000 8b178000 volmgr volmgr.sys Sat Nov 20 03:38:06 2010 (4CE788EE)
    8b178000 8b1c3000 volmgrx volmgrx.sys unavailable (00000000)
    8b1c3000 8b1ca000 intelide intelide.sys Mon Jul 13 19:11:19 2009 (4A5BBF17)
    8b1ca000 8b1d8000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:11:15 2009 (4A5BBF13)
    8b1d8000 8b1ee000 mountmgr mountmgr.sys Sat Nov 20 03:38:09 2010 (4CE788F1)
    8b1ee000 8b200000 winhv winhv.sys Sat Nov 20 03:38:15 2010 (4CE788F7)
    8b207000 8b23b000 fltmgr fltmgr.sys Mon Jul 13 19:11:13 2009 (4A5BBF11)
    8b23b000 8b292000 SYMDS SYMDS.SYS Tue Dec 07 19:16:20 2010 (4CFECE54)
    8b292000 8b2a3000 fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    8b2a3000 8b35e000 SYMEFA SYMEFA.SYS Sun Mar 13 23:20:09 2011 (4D7D8969)
    8b35e000 8b3674c0 PxHelp20 PxHelp20.sys Tue Oct 20 13:57:50 2009 (4ADDFA1E)
    8b368000 8b389000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
    8b389000 8b391000 RDPCDD RDPCDD.sys Sat Nov 20 05:22:19 2010 (4CE7A15B)
    8b391000 8b399000 rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
    8b399000 8b3a1000 rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
    8b3a1000 8b3ac000 Msfs Msfs.SYS Mon Jul 13 19:11:26 2009 (4A5BBF1E)
    8b3ac000 8b3ba000 Npfs Npfs.SYS Mon Jul 13 19:11:31 2009 (4A5BBF23)
    8b3ba000 8b3d1000 tdx tdx.sys Sat Nov 20 03:39:17 2010 (4CE78935)
    8b3d1000 8b3dd000 TDI TDI.SYS Sat Nov 20 03:39:18 2010 (4CE78936)
    8b400000 8b40c000 vga vga.sys Mon Jul 13 19:25:50 2009 (4A5BC27E)
    8b40c000 8b419000 watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
    8b41b000 8b54a000 Ntfs Ntfs.sys Fri Aug 31 10:51:12 2012 (5040CF60)
    8b54a000 8b575000 msrpc msrpc.sys unavailable (00000000)
    8b575000 8b588000 ksecdd ksecdd.sys Fri Jun 01 22:25:35 2012 (4FC9799F)
    8b588000 8b5e5000 cng cng.sys Fri Aug 24 11:11:29 2012 (503799A1)
    8b5e5000 8b5f3000 pcw pcw.sys Mon Jul 13 19:11:10 2009 (4A5BBF0E)
    8b5f3000 8b5fc000 Fs_Rec Fs_Rec.sys unavailable (00000000)
    8b600000 8b61f000 cdrom cdrom.sys Sat Nov 20 03:38:09 2010 (4CE788F1)
    8b625000 8b6dc000 ndis ndis.sys Wed Aug 22 10:51:06 2012 (5034F1DA)
    8b6dc000 8b71a000 NETIO NETIO.SYS Wed Aug 22 10:51:22 2012 (5034F1EA)
    8b71a000 8b740000 ksecpkg ksecpkg.sys Fri Aug 24 11:12:25 2012 (503799D9)
    8b740000 8b750000 mup mup.sys Mon Jul 13 19:14:14 2009 (4A5BBFC6)
    8b750000 8b758000 hwpolicy hwpolicy.sys Sat Nov 20 03:37:35 2010 (4CE788CF)
    8b758000 8b78a000 fvevol fvevol.sys Sat Nov 20 03:40:22 2010 (4CE78976)
    8b78a000 8b79b000 disk disk.sys Mon Jul 13 19:11:28 2009 (4A5BBF20)
    8b79b000 8b7c0000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
    8b7c0000 8b7d0000 lltdio lltdio.sys Mon Jul 13 19:53:18 2009 (4A5BC8EE)
    8b7f2000 8b7f9000 Null Null.SYS unavailable (00000000)
    8b7f9000 8b800000 Beep Beep.SYS Mon Jul 13 19:45:00 2009 (4A5BC6FC)
    8b800000 8b82d000 rdyboost rdyboost.sys Sat Nov 20 04:00:07 2010 (4CE78E17)
    8b831000 8b97d000 tcpip tcpip.sys Wed Oct 03 10:38:23 2012 (506C4DDF)
    8b97d000 8b9ae000 fwpkclnt fwpkclnt.sys Wed Aug 22 10:50:50 2012 (5034F1CA)
    8b9ae000 8b9b7000 vmstorfl vmstorfl.sys unavailable (00000000)
    8b9b7000 8b9f6000 volsnap volsnap.sys Sat Nov 20 03:38:13 2010 (4CE788F5)
    8b9f6000 8b9fe000 spldr spldr.sys Mon May 11 12:13:47 2009 (4A084EBB)
    90e00000 90e34000 ks ks.sys Sat Nov 20 04:50:17 2010 (4CE799D9)
    90e37000 90e91000 afd afd.sys Sun Apr 24 22:18:00 2011 (4DB4D9D8)
    90e91000 90ec3000 netbt netbt.sys Sat Nov 20 03:39:22 2010 (4CE7893A)
    90ec3000 90eca000 wfplwf wfplwf.sys Mon Jul 13 19:53:51 2009 (4A5BC90F)
    90eca000 90ee9000 pacer pacer.sys Mon Jul 13 19:53:58 2009 (4A5BC916)
    90ee9000 90efa000 vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
    90efa000 90f08000 netbios netbios.sys Mon Jul 13 19:53:54 2009 (4A5BC912)
    90f08000 90f1b000 wanarp wanarp.sys Sat Nov 20 05:07:45 2010 (4CE79DF1)
    90f1b000 90f2c000 termdd termdd.sys Sat Nov 20 05:21:10 2010 (4CE7A116)
    90f2c000 90f7c000 SYMNETS SYMNETS.SYS Tue Apr 19 18:22:15 2011 (4DAE0B17)
    90f7c000 90fa2000 SYMEVENT SYMEVENT.SYS Thu Mar 24 19:02:08 2011 (4D8BCD70)
    90fa2000 90fc6000 Ironx86 Ironx86.SYS Fri Nov 12 18:05:54 2010 (4CDDC852)
    90fc6000 90fd0980 SRTSPX SRTSPX.SYS Tue Mar 29 22:43:23 2011 (4D9298CB)
    90fd1000 90ff5000 Dot4 Dot4.sys Mon Jul 13 19:45:05 2009 (4A5BC701)
    91c00000 91c1b000 luafv luafv.sys Mon Jul 13 19:15:44 2009 (4A5BC020)
    91c1e000 91c5f000 rdbss rdbss.sys Sat Nov 20 03:42:44 2010 (4CE78A04)
    91c5f000 91c69000 nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
    91c69000 91c73000 mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    91cd6000 91cda980 GIDv2 GIDv2.SYS Tue Jul 05 10:10:49 2011 (4E131B69)
    91cdb000 91d3a000 eeCtrl eeCtrl.sys Tue Jul 31 19:33:30 2012 (50186B4A)
    91d3a000 91d46000 discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
    91d46000 91daa000 csc csc.sys Sat Nov 20 03:44:32 2010 (4CE78A70)
    91daa000 91dc2000 dfsc dfsc.sys Sat Nov 20 03:42:32 2010 (4CE789F8)
    91dc2000 91dd0000 blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
    91dd0000 91dde000 umbus umbus.sys Sat Nov 20 05:00:23 2010 (4CE79C37)
    91dde000 91deb000 dot4usb dot4usb.sys Mon Jul 13 19:45:03 2009 (4A5BC6FF)
    91deb000 91dff000 WudfPf WudfPf.sys Wed Jul 25 22:33:43 2012 (5010AC87)
    92c03000 92cf9000 BHDrvx86 BHDrvx86.sys Thu Oct 18 23:10:05 2012 (5080C48D)
    92cf9000 92d1a000 tunnel tunnel.sys Sat Nov 20 05:06:40 2010 (4CE79DB0)
    92d1a000 92d2c000 intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
    92d2c000 92d65000 dxgmms1 dxgmms1.sys Wed Feb 02 22:45:05 2011 (4D4A24C1)
    92d65000 92db0000 USBPORT USBPORT.SYS Thu Mar 24 22:58:05 2011 (4D8C04BD)
    92db0000 92dcf000 HDAudBus HDAudBus.sys Sat Nov 20 04:59:28 2010 (4CE79C00)
    92dcf000 92de6000 raspptp raspptp.sys Mon Jul 13 19:54:47 2009 (4A5BC947)
    92de6000 92dfd000 rassstp rassstp.sys Mon Jul 13 19:54:57 2009 (4A5BC951)
    94209000 94712000 igdkmd32 igdkmd32.sys Wed Sep 23 15:18:09 2009 (4ABA7471)
    94712000 947c9000 dxgkrnl dxgkrnl.sys Sat Nov 20 04:08:14 2010 (4CE78FFE)
    947c9000 947d4000 usbuhci usbuhci.sys Thu Mar 24 22:57:56 2011 (4D8C04B4)
    947d4000 947e3000 usbehci usbehci.sys Thu Mar 24 22:57:58 2011 (4D8C04B6)
    947e3000 947fb000 raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
    95200000 9520a000 rdpbus rdpbus.sys Mon Jul 13 20:02:40 2009 (4A5BCB20)
    9520a000 9520b380 swenum swenum.sys Mon Jul 13 19:45:08 2009 (4A5BC704)
    9520c000 9520fa00 mbam mbam.sys Mon Aug 20 12:49:43 2012 (50326AA7)
    95214000 9547b000 bcmwl6 bcmwl6.sys Tue Jul 07 20:44:47 2009 (4A53EBFF)
    9547b000 95485000 vwifibus vwifibus.sys Mon Jul 13 19:52:02 2009 (4A5BC8A2)
    95485000 95496000 bcm4sbxp bcm4sbxp.sys Tue Nov 21 07:25:43 2006 (4562F047)
    95496000 954c3000 1394ohci 1394ohci.sys Sat Nov 20 05:01:11 2010 (4CE79C67)
    954c3000 954dc000 sdbus sdbus.sys Sat Nov 20 03:54:02 2010 (4CE78CAA)
    954dc000 954ed000 rimmptsk rimmptsk.sys Thu Jun 25 03:58:09 2009 (4A432E11)
    954ed000 95501000 rimsptsk rimsptsk.sys Thu Jun 25 03:10:46 2009 (4A4322F6)
    95501000 95553000 rixdptsk rixdptsk.sys Thu Jun 25 03:25:57 2009 (4A432685)
    95553000 9556b000 i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B)
    9556b000 95578000 mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
    95578000 95585000 kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
    95585000 9558a300 GEARAspiWDM GEARAspiWDM.sys Thu May 03 15:55:59 2012 (4FA2E2CF)
    9558b000 9558e700 CmBatt CmBatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
    9558f000 95598000 wmiacpi wmiacpi.sys Mon Jul 13 19:19:16 2009 (4A5BC0F4)
    95598000 955a5000 CompositeBus CompositeBus.sys Sat Nov 20 04:50:21 2010 (4CE799DD)
    955a5000 955b7000 AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
    955b7000 955cf000 rasl2tp rasl2tp.sys Mon Jul 13 19:54:33 2009 (4A5BC939)
    955cf000 955da000 ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
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    99800000 99817000 USBSTOR USBSTOR.SYS Thu Mar 10 23:01:12 2011 (4D799E88)
    99817000 99822000 mouhid mouhid.sys Mon Jul 13 19:45:08 2009 (4A5BC704)
    99822000 99830000 usbscan usbscan.sys Mon Jul 13 20:14:44 2009 (4A5BCDF4)
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    9987e000 99886000 sffdisk sffdisk.sys Mon Jul 13 19:45:52 2009 (4A5BC730)
    99886000 99897000 NDProxy NDProxy.SYS Sat Nov 20 05:07:39 2010 (4CE79DEB)
    99897000 998e7000 HdAudio HdAudio.sys Sat Nov 20 05:00:19 2010 (4CE79C33)
    998e7000 99916000 portcls portcls.sys Mon Jul 13 19:51:00 2009 (4A5BC864)
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    9996c000 99976000 Dxapi Dxapi.sys Mon Jul 13 19:25:25 2009 (4A5BC265)
    99976000 99983000 crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
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    9999f000 999aa000 monitor monitor.sys Mon Jul 13 19:25:58 2009 (4A5BC286)
    999aa000 999c1000 usbccgp usbccgp.sys Thu Mar 24 22:58:06 2011 (4D8C04BE)
    999c1000 999d4b80 usbaudio usbaudio.sys Sat Nov 20 04:59:43 2010 (4CE79C0F)
    999d5000 999e0000 hidusb hidusb.sys Sat Nov 20 04:59:38 2010 (4CE79C0A)
    999e0000 999f3000 HIDCLASS HIDCLASS.SYS Sat Nov 20 04:59:37 2010 (4CE79C09)
    999f3000 999fe000 usbprint usbprint.sys Mon Jul 13 20:17:06 2009 (4A5BCE82)
    99c00000 99c01700 USBD USBD.SYS Thu Mar 24 22:57:53 2011 (4D8C04B1)
    99c02000 99c08480 HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
    99c09000 99d0b000 VSTDPV3 VSTDPV3.SYS Wed Oct 15 20:32:04 2008 (48F68B84)
    99d0b000 99dc0000 VSTCNXT3 VSTCNXT3.SYS Wed Oct 15 20:29:13 2008 (48F68AD9)
    99dc0000 99dcd000 modem modem.sys Mon Jul 13 19:55:24 2009 (4A5BC96C)
    99dcd000 99df7000 fastfat fastfat.SYS Mon Jul 13 19:14:01 2009 (4A5BBFB9)
    99df7000 99e00000 dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
    9b43b000 9b481000 nwifi nwifi.sys Mon Jul 13 19:51:59 2009 (4A5BC89F)
    9b481000 9b491000 ndisuio ndisuio.sys Sat Nov 20 05:06:36 2010 (4CE79DAC)
    9b491000 9b4a4000 rspndr rspndr.sys Mon Jul 13 19:53:20 2009 (4A5BC8F0)
    9b4a4000 9b529000 HTTP HTTP.sys Sat Nov 20 03:40:17 2010 (4CE78971)
    9b529000 9b542000 bowser bowser.sys Tue Feb 22 23:47:32 2011 (4D649164)
    9b542000 9b554000 mpsdrv mpsdrv.sys Mon Jul 13 19:52:52 2009 (4A5BC8D4)
    9b554000 9b577000 mrxsmb mrxsmb.sys Tue Apr 26 22:17:20 2011 (4DB77CB0)
    9b577000 9b5b2000 mrxsmb10 mrxsmb10.sys Fri Jul 08 22:29:57 2011 (4E17BD25)
    9b5b2000 9b5cd000 mrxsmb20 mrxsmb20.sys Tue Apr 26 22:17:26 2011 (4DB77CB6)
    9b5e5000 9b5ee000 Dot4Prt Dot4Prt.sys Sat Nov 20 04:50:05 2010 (4CE799CD)
    9b5ee000 9b5f4f00 npf npf.sys Fri Jun 25 12:47:37 2010 (4C24DDA9)
    9c414000 9c4ab000 peauth peauth.sys Mon Jul 13 20:35:44 2009 (4A5BD2E0)
    9c4ab000 9c4b5000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528)
    9c4b5000 9c4d6000 srvnet srvnet.sys Thu Apr 28 22:46:08 2011 (4DBA2670)
    9c4d6000 9c4e3000 tcpipreg tcpipreg.sys Wed Oct 03 11:21:37 2012 (506C5801)
    9c4e3000 9c533000 srv2 srv2.sys Thu Apr 28 22:46:13 2011 (4DBA2675)
    9c533000 9c585000 srv srv.sys Thu Apr 28 22:46:30 2011 (4DBA2686)
    b2a0d000 b2a93000 SRTSP SRTSP.SYS Tue Mar 29 22:43:18 2011 (4D9298C6)
    b2a93000 b2af6000 IDSvix86 IDSvix86.sys Tue Aug 28 22:48:13 2012 (503D82ED)
    b2bca000 b2be0000 cdfs cdfs.sys Mon Jul 13 19:11:14 2009 (4A5BBF12)
    b2c00000 b2c09000 asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946)
    b2c09000 b2d8e400 NAVEX15 NAVEX15.SYS Wed Sep 05 17:43:39 2012 (5047C78B)
    b2d8f000 b2da3f80 NAVENG NAVENG.SYS Wed Sep 05 17:45:35 2012 (5047C7FF)
    b2da4000 b2dc2000 EraserUtilDrv11220 EraserUtilDrv11220.sys Tue Jul 31 19:33:30 2012 (50186B4A)
    b2dc5000 b2df0000 WUDFRd WUDFRd.sys Wed Jul 25 22:32:51 2012 (5010AC53)
    b2df0000 b2df8000 umpass umpass.sys Mon Jul 13 19:51:35 2009 (4A5BC887)

    Unloaded modules:
    b2df0000 b2df8000 umpass.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00008000
    b2d8f000 b2da4000 NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00015000
    b2c09000 b2d8f000 NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00186000
    b2afd000 b2b60000 IDSvix86.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00063000
    b2d8f000 b2da4000 NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00015000
    b2c09000 b2d8f000 NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00186000
    b2df8000 b2e00000 mbamswissarm
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00008000
    b2df8000 b2e00000 mbamswissarm
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00008000
    b2b60000 b2bca000 spsys.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0006A000
    b2d8f000 b2da4000 NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00015000
    b2c09000 b2d8f000 NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00186000
    b2df0000 b2df8000 umpass.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00008000
    b2d8f000 b2da4000 NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00015000
    b2c09000 b2d8f000 NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00186000
    91c73000 91cd6000 IDSvix86.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00063000
    b2db0000 b2dc5000 NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00015000
    b2c2a000 b2db0000 NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00186000
    b2a93000 b2afd000 spsys.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0006A000
    9b5cd000 9b5e5000 parport.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00018000
    8b7c0000 8b7cd000 crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000D000
    8b7cd000 8b7d8000 dump_ataport
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000B000
    8b7d8000 8b7e1000 dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00009000
    8b7e1000 8b7f2000 dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00011000
    Closing open log file c:debuglog.txt
     
  5. 2012/12/01
    PeteC

    PeteC SuperGeek Staff

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    My interpretation of your dump log is that the problem was caused by ccsvchst.exe which is part of Symantic (Norton) which I guess is installed on your computer.

    Check the info in the link to ensure that the file is in the appropriate location.

    I have not used Norton for 10 years or more so am not familiar with the program. I would check for updates and/or a repair option in Programs & Features.

    As I noted in my first response in this thread if this BSOD is a one off I would not be particularly concerned, but if it repeats then action is required.
     
  6. 2012/12/01
    Arie

    Arie Administrator Administrator Staff

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    Also, I would update your network adapter driver:

    and if you don't use your modem, you might as well uninstall those drivers:

     
    Arie,
    #5
  7. 2012/12/06
    mizike322

    mizike322 Inactive Thread Starter

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    Thanks PeteC,

    I performed a serach on my system for ccsvchst.exe, no results, but I was able to find it from task manager and the location information indicates C:\Program Files\Norton Security Suite\Engine\5.2.2.3.
     
  8. 2012/12/06
    mizike322

    mizike322 Inactive Thread Starter

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    Thanks Arie,

    When I proceeded to update the network driver, I received the following message "Windows has determined the driver software for your device is up to date.

    As far as the modem, I do plan to use it for faxing purposes, but should I disable until I get ready to fax something?
     
  9. 2012/12/06
    PeteC

    PeteC SuperGeek Staff

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    The location of cssvchst.exe would appear to be legitimate.

    Any further BSOD's?
     
  10. 2012/12/06
    Arie

    Arie Administrator Administrator Staff

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    The Dell driver lists 7/12/2007, so it could be that it I actually a 2006 driver.

    No, I'd leave it as-is.
     
    Arie,
    #9
  11. 2012/12/07
    mizike322

    mizike322 Inactive Thread Starter

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    No further BSODs since 11/29/2012.
     
  12. 2012/12/07
    mizike322

    mizike322 Inactive Thread Starter

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    Thanks, the 2007 and 2006 are the same.
     
  13. 2012/12/10
    Arie

    Arie Administrator Administrator Staff

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    As PeteC said:

     
  14. 2012/12/12
    mizike322

    mizike322 Inactive Thread Starter

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    Thanks for all the help on the BSOD; my computer has not experienced an issue since 11/29/2012. I agree to close this one out, unless there is something else that can be done.
     
  15. 2012/12/13
    PeteC

    PeteC SuperGeek Staff

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    If you have further issues feel free to post back - in a new thread There's nothing further you can do at present.

    Please mark your thread as 'Resolved'.

     
  16. 2012/12/13
    mizike322

    mizike322 Inactive Thread Starter

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    Basically unable to reproduce the error, no further BSODs since last occurrence (11/29/2012)
     

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