[Blue Screen and Memory Dump]

I'm getting an error message in a blue screen: dump of physical memory.. please help me.. how to troubleshoot this?

 

but i'm unable to download anything because i have problem with downloading files. please help me in order not to get this problem again.

 

shanthi you are not giving us anything to work on. Please provide complete details of your system,OS & problem in detail.

Please reread post #2 from PeteC to proceed further.

 

I'm using windowsXP version 2002, pentium(R) dual-core CPU, 2.55GHz,2.99GB of RAM

 

And more details about your problems?

When does this error occur (eg what are you doing)/what happens when you try to download anything?

Even posting the stop message code could help.

 

hey i got what's the problem with my system when i'm trying to downloading files from net, even i got solution to the problem i.e.,:1) Open Internet Explorer.
2) Click on Tools, Click on Internet Options
3) On the General tab under Temporary Internet Files, click on Delete Files
4) Click Ok when it asks if you want to delete the files
5) Under the History section on the General tab, click Clear History, then click Ok
6) Close Internet Explorer
7) Log off the current user and Log onto another user account such as Administrator
8) Click on Start, Run
9) Type CMD and Press Enter to open a command prompt
10) Change directories to the Temporary Internet Files directory by typing the following command, substituting the correct drive letter and the word username with the correct user in Windows XP.

cd drive:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.IE5

Example: cd c:\Documents and Settings\Mark\Local Settings\Temporary Internet Files\Content.IE5

11) type del index.dat and press Enter
12) Type Exit and press Enter to close the command prompt
13) Restart your computer
but when i'm clicking delete files button under temporary internet files i'm getting one error message that is:
internet explorer has encountered a problem with an add-on and needs to close.
the following add-on was running when this problem occured:
file: IEBHO.dll
company name: iMesh.inc
description: IEHelper.

 

i'll post you that error code after that blue screen gets displayed today..

 

please help me out..

 

I assume that you are using IE6 & SP2. I would strongly urge you to upgrade to IE8 & SP3 as support for SP2 has long ended.

But before that, you have to visit Malware and Virus Removal forum,read this announcement fully & post your problem over there. Your computer is infected.

 

sorry i dont know my system specifications, i dont know how to check them. what ever i know i told u and thank u for ur help rsinfo.. i tried to upgrade IE8 in the morning.. but it did not get upgraded. i need to see whats the error, after that i'll let you know what's the problem.

 

Don't upgrade anything.

Its important as untill & unless the infection is removed, any updation could render your system unusable.

Have you posted your problem in Malware and Virus Removal forum yet ?

 

what do i need to post in malware and virus removal forum??

 

Hi shanthi priya,

Please follow these instructions as best you can and post in the Malware and Virus Removal forum.

 

i'am not getting what to post!!! and my firewall is on. i'm using avast!4.8 home edition, i scanned my system i did not find any virus. now please tell me what i need to do after this?

 

You are infected, please follow the instructions in my previous post.