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BSoD on startup

Discussion in 'Windows 7' started by TinyTuba822, 2010/01/15.

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  1. 2010/01/15
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Hello all, I'm getting a Blue Screen error at least once every time I boot up. Sometimes it takes one restart to get past it and login, other times it takes multiple attempts.

    System: Dell Studio 1745 Laptop
    Processor: Intel Core 2 Duo T6600 @ 2.20 GHz
    Operating System: Windows 7 Home Premium
    RAM: 4 GB DDR3

    Here's the last error message report I recieved after the Blue Screen error occurred:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88004B09455
    BCP3: FFFFF88002FD8998
    BCP4: FFFFF88002FD81F0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\011510-15428-01.dmp
    C:\Users\CrimsonKilljoy7\AppData\Local\Temp\WER-36270-0.sysdata.xml
     
    TinyTuba822,
    #1
  2. 2010/01/15
    PeteC

    PeteC SuperGeek Staff

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    This is probably down to a driver error - does the BSOD occur if you start in Safe Mode?

    For more information of the error run the minidump through our Dump Data Collection tool and post the log here, noting ....
    or try BlueScreenView which I have not had the need to try out, but which has been recommended here on the BBS.
     
    PeteC,
    #2


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  4. 2010/01/15
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Yes, the Blue Screen does occur when I boot in safe mode. I used BlueScreenView for this log. The other program said it was incompatible with my system.

    Dump File: 011510-31715-01.dmp
    Crash Time: 1/15/2010 6:17:31 AM
    Bug Check String: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code: 0x1000007e
    Parameter 1: ffffffff`c0000005
    Parameter 2: fffff880`04b21445
    Parameter 3: fffff880`02fdfa78
    Parameter 4: fffff880`02fdf2d0
    Caused by Driver: NETw5v64.sys
    Caused by Address: NETw5v64.sys+cbf8
    Processor: x64
    Full Path: C:\Windows\minidump\011510-31715-01.dmp
    Processors Count: 2
    Major Version: 15
    Minor Version: 7600
     
    TinyTuba822,
    #3
  5. 2010/01/15
    PeteC

    PeteC SuperGeek Staff

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    Are you running 64 bit 7? .....

    We encourage all members to complete their System Specifications which help us to help you :)
    This is your WiFi card driver - try uninstalling the Wifi card through Device Manager and rebooting.

    If that fails to resolve the problem try updating the driver ....

    http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2753&DwnldID=18212&lang=eng&iid=dc_rss
     
    PeteC,
    #4
  6. 2010/01/15
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Pete, yes I am running 64 bit win7. I attempted to do both of those suggestions and got the blue screen 6 times total. The wireless card is reinstalled, but I'm still getting the blue screen at least 3 times when I turn the computer on.
     
    TinyTuba822,
    #5
  7. 2010/01/16
    Arie

    Arie Administrator Administrator Staff

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    You'll need to make sure you have the latest (wireless) driver from Intel.
     
    Arie,
    #6
  8. 2010/01/16
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Yes, that's the link I used to re-download the drivers.
     
    TinyTuba822,
    #7
  9. 2010/01/18
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    I'm going to go ahead and mark this thread as resolved. I haven't had any more blue screens in the last 2 days, and the computer has been turned off and on multiple times since my last post.
     
    TinyTuba822,
    #8
  10. 2010/01/18
    PeteC

    PeteC SuperGeek Staff

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    Fingers crossed :)
     
    PeteC,
    #9
  11. 2010/01/20
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Pete, the Blue Screens have come back with a vengeance. This time, the problem is the exe file ntoskrnl.exe
     
    TinyTuba822,
    #10
  12. 2010/01/21
    PeteC

    PeteC SuperGeek Staff

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    Before suggesting a repair of your Windows installation I think it would be helpful to run disk diagnostics on your hard drive - DOS version from a bootable CD .....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    You can determine the make/model of your drive using SIW - Hardware > Storage Devices. Hopefully you do not have a Toshiba drive - there is no diagnostic software available for Toshiba drives.

    It would be wise to ensure that your data backups are current.
     
    PeteC,
    #11
  13. 2010/01/21
    r.leale Lifetime Subscription

    r.leale Well-Known Member

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    Hi,

    I was reading about this error end BSODs on another site and found this:

    "Start the computer by using the Recovery Console, and then run the "CHKDSK /r" command. "

    May be worth a try, and it can't do any harm.

    Roger
     
    r.leale,
    #12
  14. 2010/01/21
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  15. 2010/01/21
    r.leale Lifetime Subscription

    r.leale Well-Known Member

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    You are quite right Pete, no Recovery Console, but all the tools are included in the installation, including the command line. There is a write-up HERE. I know it says Vista, but it applies to 7.

    Roger
     
    r.leale,
    #14
  16. 2010/01/21
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Pete, I will run the diagnostics later tonight when I get back to my computer. The Hard drive is a Seagate. Roger, unless this is a different program, my computer runs Chdisk each time I get a blue screen and doesn't boot.
     
    TinyTuba822,
    #15
  17. 2010/01/21
    r.leale Lifetime Subscription

    r.leale Well-Known Member

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    Hi Tiny,

    There is a Repair Console on the 7 DVD. Booting from it will provide various tools, more than were in XP. It also offers the choice of recovery using a system image if you made one, a system restore, or a command line tool. (Disk check?)
    It may also be worth trying F8 during the boot.

    Roger
     
    r.leale,
    #16
  18. 2010/01/21
    PeteC

    PeteC SuperGeek Staff

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    All the more reason to run the drive manufacturer's diagnostic software :)
     
    PeteC,
    #17
  19. 2010/01/23
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Pete, the hard drive passed both the long and quick scans for the diagnostic software.
    Roger, I have not tried that yet, I will.

    EDIT: The last blue screen error I received while I was running Windows was caused by a program called spsys.sys
     
    Last edited: 2010/01/24
    TinyTuba822,
    #18
  20. 2010/01/24
    PeteC

    PeteC SuperGeek Staff

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    spsys.sys appears to be a Microsoft Corporation security processor - maybe connected with activation - not too much info available.
     
    PeteC,
    #19
  21. 2010/01/24
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    That's odd, because this is very much a legal copy of windows 7, just Dell's version.
     
    TinyTuba822,
    #20
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