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Windows Vista Windows Vista: White Screen after log in

Discussion in 'Legacy Windows' started by jenny767, 2010/11/26.

  1. 2010/11/26
    jenny767

    jenny767 Inactive Thread Starter

    Joined:
    2010/11/26
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    OK. I turn on my computer (normal mode) and when i log in i get a big blank white screen. I can only see the mouse.That's it. I go to the task manager and i get the following
    csrss.exe
    dwm.exe
    explorer.exe
    rundll32.exe
    taskeng.exe
    taskmgr.exe
    winlogon.exe

    These r the things that r running. I don't know what to do. It works when i log in in SAFE MODE but not normal mode = white screen. Is there anything i can do to get the computer back to normal.

    p.s this started to occur after i just removed malware from my computer...i believe it was think point & backup bot...they r all out but yah...still got white sceen when i log in...any help? Really want to fix it..
     
    jenny767,
    #1
  2. 2010/11/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
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    Hi jenny767, Welcome to Windowsbbs! :)

    It looks like the malware could have caused serious damage to your Windows installation. Try this, in Safe Mode click Start< All Programs< Accessories< Command Prompt. Type sfc /scannow and hit enter.

    Let SFC finish and when its done reboot the computer and see if you can get into normal mode.

    If SFC doesn't work then in Safe Mode click Start< All Programs< Accessories< System Tools< System Restore. See if you can restore the computer to an earlier time before the malware was present on the computer.

    If the computer is still not booting properly in normal mode then I suspect that you still have malware infections present on the computer.

    If that is the case then please read this and post a new thread in the Malware and Virus Removal Forum.

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     
    Evan Omo,
    #2


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