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Old 26th November 2010   #1
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Windows Vista: White Screen after log in


OK. I turn on my computer (normal mode) and when i log in i get a big blank white screen. I can only see the mouse.That's it. I go to the task manager and i get the following
csrss.exe
dwm.exe
explorer.exe
rundll32.exe
taskeng.exe
taskmgr.exe
winlogon.exe

These r the things that r running. I don't know what to do. It works when i log in in SAFE MODE but not normal mode = white screen. Is there anything i can do to get the computer back to normal.

p.s this started to occur after i just removed malware from my computer...i believe it was think point & backup bot...they r all out but yah...still got white sceen when i log in...any help? Really want to fix it..

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Old 26th November 2010   #2
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Hi jenny767, Welcome to Windowsbbs!

It looks like the malware could have caused serious damage to your Windows installation. Try this, in Safe Mode click Start< All Programs< Accessories< Command Prompt. Type sfc /scannow and hit enter.

Let SFC finish and when its done reboot the computer and see if you can get into normal mode.

If SFC doesn't work then in Safe Mode click Start< All Programs< Accessories< System Tools< System Restore. See if you can restore the computer to an earlier time before the malware was present on the computer.

If the computer is still not booting properly in normal mode then I suspect that you still have malware infections present on the computer.

If that is the case then please read this and post a new thread in the Malware and Virus Removal Forum.

Also please enter your System Details. It helps us in answering your questions.

Note: A common error is to forget to show your System Details in your profile:

Quote:
To have your system specifications displayed in your profile, you have to click the link Edit Options, and under Thread Display Options< System Specifications select Yes from the drop-down menu.
Make sure to do the above when entering your System Details, thanks.

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