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Resolved [Windows update gives error 80073712 trying to update]

Discussion in 'Windows 7' started by colinito, 2012/09/02.

  1. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

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    Hello Arie,

    Earlier you posted -
    "When you have the %windir%\WindowsUpdate.log open, select File > Save As from the menu. Change the .log extension to .txt and save it to your desktop. "
    My answer to that was -
    "More problems. I did another scan and clicked on the File on the finished scan, chose 'Save As." When I went to the bottom Save As Type choices there were only Text Documents (*.docx) or All FIles (*.*) NO other choices. "

    I am at fault here with my choice of the word "scan" I should have written "Log" My apologies.

    I have no way to change the log to be saved into a .txt file.

    regards

    colinito
     
  2. 2012/09/03
    Admin.

    Admin. Administrator Administrator Staff

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    Weird. Notepad not your default for .log files probably.

    Run this command instead: notepad %windir%\WindowsUpdate.log
     

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  4. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,
    THank you for your post.
    When the opportunity to type in cat /dev/null>%windir%\WindowsUpdate.log I added your suggestion AFTER the backslash following "windir% ". I received this notification -
    "File name, Directory name or volume (something) Label syntax is incorrect "

    I now have two notebook logs and I am not able to choose .txt file on any of them

    Colinito
     
  5. 2012/09/03
    Admin.

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    This is what you should do:

    Enter notepad %windir%\WindowsUpdate.log in the Search programs and files box on the start menu.
     
  6. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

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    Thanks Arie,
    I did that, and I got a new log.
    When I clicked Save As, the same old thing happened -there were only Text Documents (*.docx) or All FIles (*.*) NO other choices. "

    Colinito
     
  7. 2012/09/03
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Choose the:
    All FIles (*.*)​
    option.


    Then save the file with a:
    .txt​
    extension.


    For example, you could name it:
    WindowsUpdate.txt
     
  8. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,

    HEY!! It has at last worked.
    I only hope the log is complete!

    Colinito
     

    Attached Files:

  9. 2012/09/04
    Admin.

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    Please enter your System Details. It helps us in answering your questions!
     
  10. 2012/09/04
    Arie

    Arie Administrator Administrator Staff

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  11. 2012/09/04
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,

    I tried downloading the Update Agent and got this -
    "Windows Update Agent Installer encountered unrecoverable error "

    If any details should not have been supplied in this copy and paste article due to any possible chance of Adware or Spyware or Phishing being possible by their being viewed - Please feel free to delete that which you deem harmful. Thanks.

    I copy & paste the 'Belarc Advisor' computer details-it is 64, it says.

    System Security Status
    CIS Benchmark Score
    Unknown
    Available only for Windows 2000, XP Pro, and 2003


    Virus Protection
    OK
    Up-to-date


    Microsoft Security Updates
    Alert!
    53 missing




    Computer Profile Summary
    Computer Name: Asus (in WORKGROUP) — Colin's computer (Asus)
    Profile Date: 04 September 2012 14:27:30
    Advisor Version: 8.1p
    Windows Logon: User

    Plan for your next computer refresh...
    click for Belarc's System Management products

    Operating System System Model
    Windows 7 Home Premium Service Pack 1 (build 7601)
    Install Language: English (United States)
    System Locale: English (United Kingdom) No details available
    Processor a Main Circuit Board b
    2.60 gigahertz Intel Pentium Dual-Core
    64 kilobyte primary memory cache
    2048 kilobyte secondary memory cache
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded Board: ASUSTeK Computer INC. P5KPL-AM SE X.0x
    Serial Number: 101933310000770
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. 0506 05/27/2009
    Drives Memory Modules c,d
    1160.14 Gigabytes Usable Hard Drive Capacity
    1019.33 Gigabytes Hard Drive Free Space

    _NEC DVD_RW ND-3520A ATA Device [Optical drive]
    HP DVD Writer 940d USB Device [Optical drive]

    ST31000528AS [Hard drive] (1000.20 GB) -- drive 1, s/n 9VP2XLPT, rev CC38, SMART Status: Healthy
    ST3160021A ATA Device [Hard drive] (160.04 GB) -- drive 0, s/n 5JS3YRXK, SMART Status: Healthy 2040 Megabytes Usable Installed Memory

    Slot 'DIMM A1' has 2048 MB
    Slot 'DIMM B1' is Empty
    Local Drive Volumes


    c: (NTFS on drive 1) 1000.10 GB 919.64 GB free
    e: (NTFS on drive 0) 160.04 GB 99.69 GB free
    Network Drives
    None discovered
    Users (mouse over user name for details) Printers
    local user accounts last logon
    User 04/09/2012 12:02:00 (admin)
    local system accounts
    Administrator 14/07/2009 06:53:58 (admin)
    Guest never

    DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

    HP Deskjet 2050 J510 series on USB001
    Microsoft Shared Fax Driver on SHRFAX:
    Microsoft XPS Document Writer on XPSPort:
    Controllers Display
    ATA Channel 0 [Controller] (2x)
    ATA Channel 1 [Controller] (2x)
    Intel(R) ICH7 Family Ultra ATA Storage Controllers - 27DF
    Intel(R) N10/ICH7 Family Serial ATA Storage Controller - 27C0 Intel(R) G33/G31 Express Chipset Family [Display adapter]
    Fujitsu Siemens LL 3190T [Monitor] (19.8 "vis, s/n YE8G151204, December 2008)
    Bus Adapters Multimedia
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA
    Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB
    Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC High Definition Audio Device
    Virus Protection [Back to Top] new Group Policies
    AVG Anti-Virus Free Edition 2012
    None discovered
    Communications Other Devices

    Microsoft ISATAP Adapter
    Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
    IP Address: 169.254.44.103 / 32
    192.168.2.10 / 32
    Gateway: 192.168.2.1
    Physical Address: 90:E6:BA:52:87:A9
    RT73 USB Wireless LAN Card
    primary Auto IP Address: 192.168.1.35 / 24
    Gateway: 192.168.1.1
    Dhcp Server: 192.168.1.1
    Physical Address: 00:16:0A:14:71:5B
    Teredo Tunneling Pseudo-Interface

    Networking Dns Servers: 80.58.61.250
    80.58.61.254
    62.151.2.8
    62.151.8.100
    USB Input Device
    Creative WebCam NX
    HP Deskjet 2050 J510 series (USB)
    Standard PS/2 Keyboard
    HID-compliant mouse
    Microsoft PS/2 Mouse
    USB Composite Device
    USB Mass Storage Device
    USB Printing Support
    USB Root Hub (5x)
    Generic volume shadow copy

    (connection to Internet is by WIIFI - next-door neighbour)

    There is a massive list of
    Missing Microsoft Security Hotfixes - obviously!



    Colinito
     
    Last edited: 2012/09/04
  12. 2012/09/04
    Arie

    Arie Administrator Administrator Staff

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    You shopuld enter your computer details using our instructions
     
  13. 2012/09/04
    Arie

    Arie Administrator Administrator Staff

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  14. 2012/09/04
    colinito

    colinito Well-Known Member Thread Starter

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    ARIE,
    I have received you post, thanks,
    I would ask three questions please.
    1. This is to Back up my Registry - correct?
    2. I follow how to set a restore point.
    3, Where it says 'on the select and restore point page, click the system checkpoint, on this list select the restore point area, click an entry named "Guided Help (Registry backup) etc.' Will this be the point that I have previously made by creating a restore point and actioning the details included after the "RUN" - %SystemRoot% etc? If so, OK. However, if not please give further instructions. (I have never "played" with the registry - yet!)

    Thanks

    Colinito
     
  15. 2012/09/04
    Arie

    Arie Administrator Administrator Staff

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    Forget all that. Just click on Click here to view or hide detailed information and follow the steps listed.
     
  16. 2012/09/04
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,
    Sorry, I got to the ENTER after typing net stop bits and received a notice -
    " System Error 5 has occurred "
    Access is denied.
    (I am logg4ed in, all the time, as Administrator)

    Colinito
     
  17. 2012/09/04
    Admin.

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  18. 2012/09/04
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,
    Thank you.
    If I reach a solution, I will return to inform you!
    I'll keep this thread open.

    Regards

    Colinito
     
  19. 2012/09/04
    colinito

    colinito Well-Known Member Thread Starter

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    Arnie,
    I received a reply from Microsoft. I enclose that reply with my reports of each step below each item.


    Colin,
    You may try to run the Windows 7 Performance troubleshooter and check if it helps.
    <<http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter>>
    My report:- “Nothing detected even with additional problems” (This check was done previously with the same result)

    Open the System Maintenance troubleshooter
    <<http://windows.microsoft.com/es-ES/windows7/Open-the-System-Maintenance-troubleshooter>>
    My report:- “No changes or updates necessary” (This check was done previously with the same result)
    Run the Windows 7 Update Troubleshooter.
    <<http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter>>
    My report:- Ran as Administrator :- “Online search for Updates ran successfully – restart Windows and check for Updates." – Did that and after a few minutes I received the Error 80073712
    To resolve this issue, use the following methods in the order presented.
    I.- Try CHKDSK/F command in order to repair file system issues.
    <<http://www.w7forums.com/use-chkdsk-check-disk-t448.html>>
    My report:-I have already run the Check Disk facility, since this update problem occurred. I checked the Defrag: first – deemed not to have any fragmented files. [Did not run it again – it takes a long time and it is doubtful if any changes have happened since the last one!]

    II.- The System Update Readiness Tool CheckSUR for Windows can correct some conditions that causə Windows Update error.
    Depending on your Windows 7 architecture, download / install and run the System Update Readiness Tool -CheckSur <<http://support.microsoft.com/kb/947821>>
    My report:- Following the instructions of this item, when I clicked “check for updates” I was taken to a list of updates to install. I installed them!! Then restarted my computer. I have NO IDEA what has happened to rectify the Update problem – all appears to be working now.

    III.- Try executing SFC /SCANNOW command using these steps: to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
    <<http://support.microsoft.com/kb/929833>>
    My reply:- Previously, I have done 3 of these and kept the latest one. I have not done another – as mentioned in the last reply, the update programme appears to have miraculously recommenced!


    It appears that the problem is solved - HOW, is another question!

    Thank you for your lengthy help and advice, it may be that something that I did under your instruction might have been at the bottom of the solving of the problem!

    I shall mark this thread as "Solved. "

    Regards,

    Colinito.
     
  20. 2012/09/04
    Arie

    Arie Administrator Administrator Staff

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    Well, great news. You'd run this tool before without success, so nice that it worked this time.

    Thanks for posting back.
     
    colinito likes this.
  21. 2012/09/05
    colinito

    colinito Well-Known Member Thread Starter

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    Arie,
    Excuse this "further" message, I would like your views on the following. As you may remember, I had been away for nearly 9 months and trying to download all my missing updates was when I discovered the problem.
    I ran my Belarc Adviser after I had downloaded the updates that showed when the update service began working again. It showed the following data -(below)
    I searched the Microsoft website for downloads, but was unable to find a list of updates, so I could not check if the ones in the list, that I paste here, were available to download or how that should be done.
    Is it your opinion that even though they are noted as "Critical" "Important" "Moderate" or "Low," I will not find any problems if I am unable to find, download and install them?
    Belarc Advisor report ->

    These required security hotfixes (using the 08/14/2012 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
    Q2584146 - Important (details...)

    Q2585542 - Important (details...)

    Q2604115 - Critical (details...)

    Q2618451 - Critical (details...)

    Q2619339 - Critical (details...)

    Q2620704 - Low (details...)

    Q2620712 - Important (details...)

    Q2621440 - Critical (details...)

    Q2631813 - Important (details...)

    Q2633171 - Important (details...)

    Q2644615 - Important (details...)

    Q2653956 - Critical (details...)

    Q2654428 - Critical (details...)

    Q2655992 - Important (details...)

    Q2656356 - Critical (details...)

    Q2656373 - Critical (details...)

    Q2656411 - Low (details...)

    Q2658846 - Important (details...)

    Q2659262 - Important (details...)

    Q2660649 - Important (details...)

    Q2667402 - Critical (details...)

    Q2676562 - Critical (details...)

    Q2685939 - Critical (details...)

    Q2686831 - Critical (details...)

    Q2688338 - Important (details...)

    Q2690533 - Important (details...)

    Q2691442 - Important (details...)

    Q2698365 - Critical (details...)

    Q2705219 - Moderate (details...)

    Q2712808 - Moderate (details...)

    Q2719985 - Critical (details...)

    Q2722913 - Critical (details...)

    Q2731847 - Important (details...)



    Thanks for looking at this,

    Regards,

    Colinito
     
    Last edited: 2012/09/05

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