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T500 won't sleep after vista upgrade

Discussion in 'Windows 7' started by rgordon, 2010/12/17.

  1. 2010/12/17
    rgordon

    rgordon Inactive Thread Starter

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    Hi, I have Lenovo T500(#2082-3hu). Came with vista- Upgraded to Win7.
    Works OK, but won't go to sleep(tried all power settings)
    Lenovo won't help despite my extended warranty!!
    A real nuisance-have to leave laptop on for extended time periods.

    Any ideas would be appreciated:)
     
    rgordon,
    #1
  2. 2010/12/17
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2010/12/19
    rgordon

    rgordon Inactive Thread Starter

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    Sorry can't figure out how to do this:

    Thanks but can't figure out how to do this:

    Start your troubleshooting by running powercfg /energy from a command prompt.

    When finished, copy C:\Windows\System32\energy-report.html to the desktop & open it with IE
     
    rgordon,
    #3
  5. 2010/12/19
    PeteC

    PeteC SuperGeek Staff

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    Start (Orb) > All Programs > Accessories > Command Prompt - right click > Run as Administrator

    In the Command Window which opend type, at the flashing cursor .....

    powercfg -energy and press Enter. Be sure to include the space in the command.

    The report is saved to .....

    C:\Windows\system32\energy-report.html

    Double click on the .html file to open in IE
     
    PeteC,
    #4
  6. 2010/12/19
    rgordon

    rgordon Inactive Thread Starter

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    Did figure out administrative prompt-thanks, but report is complex. Anyway I could send it to you to decifer?
    Don't see an attachment method for this email.

    Thanks again.
     
    rgordon,
    #5
  7. 2010/12/19
    PeteC

    PeteC SuperGeek Staff

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    Only Contributing Members can post attachments and html is not one of the permitted files.

    I suggest you copy/paste into a post here and we will see if it gives us any leads.
     
    PeteC,
    #6
  8. 2010/12/19
    rgordon

    rgordon Inactive Thread Starter

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    This is the report. Sorry for the length.

    Power Efficiency Diagnostics Report
    Computer Name BOB-PC
    Scan Time 2010-12-19T21:32:32Z
    Scan Duration 60 seconds
    System Manufacturer LENOVO
    System Product Name 20823HU
    BIOS Date 11/26/2009
    BIOS Version 6FET82WW (3.12 )
    OS Build 7600
    Platform Role PlatformRoleMobile
    Plugged In false
    Process Count 104
    Thread Count 1113
    Report GUID {d4ca24c1-aa70-4d21-b28a-eec27f547520}
    Analysis Results
    Errors
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Microsoft Mouse and Keyboard Detection Driver (USB)
    Host Controller ID PCI\VEN_8086&DEV_2934
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_045E&PID_0745
    Port Path 1
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_2934
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_2934
    Port Path
    CPU Utilization:processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 7.47
    Platform Power Management Capabilities:pCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Warnings
    Platform Timer Resolution:platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 100000
    Maximum Timer Period (100ns units) 156001
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 100000
    Requesting Process ID 4792
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 100000
    Requesting Process ID 2960
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Spyware Doctor\pctsAuxs.exe
    Power Policy:Dim timeout is long (On Battery)
    The display is configured to automatically dim after longer than 5 minutes.
    Timeout (seconds) 660
    Power Policy:Sleep timeout is long (On Battery)
    The computer is configured to automatically sleep after longer than 30 minutes.
    Timeout (seconds) 2700
    Power Policy:Display timeout is long (Plugged In)
    The display is configured to turn off after longer than 10 minutes.
    Timeout (seconds) 3600
    Power Policy:Dim timeout is long (Plugged In)
    The display is configured to automatically dim after longer than 10 minutes.
    Timeout (seconds) 3600
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 4792
    Average Utilization (%) 0.94
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\js3250.dll 0.22
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll 0.21
    \SystemRoot\system32\ntkrnlpa.exe 0.12
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name AcSvc.exe
    PID 3420
    Average Utilization (%) 0.82
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.40
    \Device\HarddiskVolume2\Windows\System32\KernelBase.dll 0.16
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.08
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.59
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.24
    \SystemRoot\system32\halmacpi.dll 0.07
    \SystemRoot\System32\DRIVERS\Apsx86.sys 0.03
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name pctsSvc.exe
    PID 3044
    Average Utilization (%) 0.57
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.27
    \Device\HarddiskVolume2\Windows\System32\KernelBase.dll 0.14
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.04
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name RegCure.exe
    PID 2544
    Average Utilization (%) 0.36
    Module Average Module Utilization (%)
    \SystemRoot\System32\win32k.sys 0.29
    \SystemRoot\system32\ntkrnlpa.exe 0.03
    \SystemRoot\system32\halmacpi.dll 0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name SkypeNames2.exe
    PID 7812
    Average Utilization (%) 0.34
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.23
    \Program Files\Spyware Doctor\TFEngine\TFWAH.dll 0.02
    \SystemRoot\system32\drivers\fltmgr.sys 0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name audiodg.exe
    PID 3440
    Average Utilization (%) 0.33
    Module Average Module Utilization (%)
    \SystemRoot\system32\CI.dll 0.26
    \SystemRoot\system32\ntkrnlpa.exe 0.04
    \SystemRoot\System32\Drivers\Ntfs.sys 0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name SkypeNames2.exe
    PID 6856
    Average Utilization (%) 0.32
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntkrnlpa.exe 0.22
    \Program Files\Spyware Doctor\TFEngine\TFWAH.dll 0.02
    \SystemRoot\System32\ntdll.dll 0.02
    Information
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 4792
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\winmm.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\js3250.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 100000
    Requesting Process ID 2960
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Spyware Doctor\pctsAuxs.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\winmm.dll
    \Device\HarddiskVolume2\Program Files\Spyware Doctor\pctsAuxs.exe
    \Device\HarddiskVolume2\Windows\System32\sechost.dll
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name Custom
    Plan GUID {33cfd23b-2ff3-442e-85d0-883f706d3f7c}
    Power Policy:power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings
    Power Policy:power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Battery Information
    Battery ID 1147Panasonic92P1133
    Manufacturer Panasonic
    Serial Number 1147
    Chemistry LION
    Long Term 1
    Design Capacity 84240
    Last Full Charge 73340
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 4
    Throttle (T) State Count 8
    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 3
    Performance (P) State Count 4
    Throttle (T) State Count 8
     
    rgordon,
    #7
  9. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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    The first item it the report that stands out ....
    Your original post does not mention if the sleep issue arises whether or not the laptop is plugged into the mains or running on battery.

    Would you check that the power settings are similar to those shown in the screenshot from my laptop below - i.e. there is a time set for sleep for both battery and mains power.
     

    Attached Files:

    PeteC,
    #8
  10. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    T500 Win7 Sleep problem

    I set it that way since laptop would shut down in sleep mode whether on AC or battery- that is why I usually keep it plugged in.
    Also when I press fn-f4 it shuts off(crashes) rather than sleeps.

    Thanks
    Bob
     
    Last edited: 2010/12/20
    rgordon,
    #9
  11. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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  12. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    I did the Lenovo update which supposedly updated those drivers. Any specific ones I should check?
     
    rgordon,
    #11
  13. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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    Is this the Lenovo update you applied? ....

    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73695

    Did you uninstall previous versions as noted at the bottom of the page?

    You may have already installed the Power Management driver dated 11 Dec 2009, but there is a very recent update to the Power Manager dated Nov 2010 - I would install that.

    If I understand correctly the computer crashes when entering sleep - with a blue screen (BSOD)?

    Have you looked in Event Viewer for any errors timed when you initiate sleep manually?
     
    PeteC,
    #12
  14. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    I get a black screen Windows Error Recovery with option to use safe mode-no Blue screen.
    Looked at Event log after fn-f4 sleep "crash" where I must completely shut off computer and restart. Nothing mentioned about sleep problem-only shut down issues that I don't understand.
    The update was done thru Lenovo Thinkvantage productivity software on 12/18. I have never uninstalled any drivers.For example I have the latest Power Management upgrade listed.

    Frustrating

    Many Thanks
    Bob
    BTW after fn-f4 I get a plain black screen after which I can only shut off and restart. Then I get the black Win Error screen I mentioned.
     
    Last edited: 2010/12/20
    rgordon,
    #13
  15. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  16. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    Thanks but I have already tried.
     
    rgordon,
    #15
  17. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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    OK - I'll try and get other Team Members involved here.
     
    PeteC,
    #16
  18. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    As mentioned Lenovo refuses to help since I bought my laptop shortly before they changed from vista to win7, though I followed their win7 upgrade instructions on their website.

    Really ***** doesn't it!!

    Thanks anyway for trying:)

    Bob
     
    rgordon,
    #17
  19. 2010/12/20
    PeteC

    PeteC SuperGeek Staff

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    It was the forum I suggested - not Lenovo support - where anyone can post as here at WindowsBBS.
     
    PeteC,
    #18
  20. 2010/12/20
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
    #19
  21. 2010/12/20
    rgordon

    rgordon Inactive Thread Starter

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    PeteC, sorry misread your response.
     
    rgordon,
    #20

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