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Resolved How do I fix Windows update? It hangs.

Discussion in 'Windows 7' started by Alicia J, 2016/04/16.

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  1. 2016/04/19
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Well it's morning and I'm still stuck on the same update. That's 24 hrs. now. Christer I was silly enough to set it to install all of them while I went out for the day. Geez.

    I do system images, but this problem with windows update has been ongoing for so long I can't remember when it wasn't an issue. It's just gotten a lot worse in the last while.

    Should I reboot the computer and try again, excluding the monthly Windows Update Client ones? Will this mess up what's already been installed?

    How would I know which ones are the WU client updates without looking them all up?
     
    Last edited: 2016/04/19
    Alicia J,
    #21
  2. 2016/04/19
    Christer

    Christer Geek Member Staff

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    I have taken notes ... :cool: ... :

    Uppdatering för Windows 7 (KB2990214)
    Uppdatering för Windows 7 (KB3050265)
    Uppdatering för Windows 7 (KB3065987)
    Uppdatering för Windows 7 (KB3075851)
    Uppdatering för Windows 7 (KB3083324)
    Uppdatering för Windows 7 (KB3083710)
    Uppdatering för Windows 7 (KB3102810)
    Uppdatering för Windows 7 (KB3112343)
    Uppdatering för Windows 7 (KB3135445)
    Uppdatering för Windows 7 (KB3138612)

    I checked my system and the first one, KB2990214, is installed. The title is deceptive:

    Update that enables you to upgrade from Windows 7 to a later version of Windows

    Maybe the presence of that update is the cuase for my problems after connecting to Windows Update? (Rhetorical question.)

    Go to C:\Windows\System32 and scroll down to the file wuauclt.exe. Hover the mouse pointer over it and a popup will show the file version. Post it here and I will probably be able to tell which update you have installed. It will be the most recent update, not all if you have installed several.
     
    Christer,
    #22


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  4. 2016/04/19
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    The version of wuauclt.exe is 7.6.7601.19046
    So where do I go from here? Of course it's still stuck! Do I stop the installation?
     
    Alicia J,
    #23
  5. 2016/04/19
    Christer

    Christer Geek Member Staff

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    I quote Evan from his first post to this thread:

    The version on your system indicates that you successfully installed KB3102810 but not KB3138612 which would result in version 7.6.7601.19161.

    Over at RADIFIED, I started a thread that became very long. I don't remember but it was probably derailed ... :rolleyes: ... :

    Windows 7 and Windows Update

    WSUS is recommended but I've never used it myself. Dan knows what he's doing and his ExcludeList is a good start. The ExcludeList should contain all the updates to the Windows Update Client. Scroll down the first page to reply #9 and see if you're up to it?

    Personally, I would stop the installation, reset the computer once more to factory fresh and give WSUS a go. You should be able to do it prior to resetting the computer but then do the download to a different drive. Maybe it will get SP1 as well but I have no idea.

    (If I had the time, I would install WSUS and test it for you but regrettably not any time soon.)
     
    Christer,
    #24
  6. 2016/04/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I ran into this situation a couple of times when updating clean installs of Windows 7 and my solution was to install the updates in smaller batches. So stop the installation, reboot the computer and then install the updates in groups of 30 like I listed in my previous post.

    If the update process hangs again then you can follow Christer's advice.
     
    Evan Omo,
    #25
  7. 2016/04/19
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I got fed up and stopped installation and rebooted computer. Then it showed 9 updates ready to download and install. not sure where the rest went.

    KB3138612 is showing as successfully installed Christer.

    That's a long exclusion list. You did a lot of work.

    I'll have to see if anything becomes of these 9 updates supposedly being downloaded and installed. Surely it can handle 9 updates! I'll keep trying small batches Evan.

    I've been doing all this in a clean boot state to eliminate something else being the problem.
     
    Alicia J,
    #26
  8. 2016/04/19
    Christer

    Christer Geek Member Staff

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    Not me but Dan Goodell. Just add the WUC updates listed by me in post #22 but the first few of them should alredy be in Dans ExcludeList.
     
    Christer,
    #27
  9. 2016/04/19
    Christer

    Christer Geek Member Staff

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    Christer,
    #28
  10. 2016/04/19
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I am happy to report that 256 updates installed and it looks like I'm done until the next round of updates. I'll close this thread and open it again if I have issues on the next round.

    Thanks everyone for your help.
     
    Alicia J,
    #29
  11. 2016/04/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for the update. :)
     
    Evan Omo,
    #30
  12. 2016/04/20
    Christer

    Christer Geek Member Staff

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    Good news!
     
    Christer,
    #31
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