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Windows Vista Display driver video issue

Discussion in 'Legacy Windows' started by burnsma64, 2015/03/23.

  1. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Is this what you mean?
    Model #: SR2150NX
    Product #: RR790AA-ABA070107#32#203211022006
    Serial #: CNH65136SB
    Software Build #: 71NAv3PrA2
    Service ID #: 013-107
    PCBRAND: Presario
     
  2. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    My video driver info.....ATI Radeon Express series, driver version 8.383.0.0, date 6/13/07. Since I checked this I downloaded the AMD suite Pete advised me on. Do you want me to check again now?
    I am doing several things and getting confused. Thanks. Maym
     

  3. to hide this advert.

  4. 2015/03/25
    PeteC

    PeteC SuperGeek Staff

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    Post #21 That is not exactly what Evan was asking for, but it does identify the computer which is a HP Compaq Presario SR2150NX.

    Using that information I located the original graphics driver at HP -

    http://h10025.www1.hp.com/ewfrf/wc/...3&productOid=3339271&sw_lang=&product=3339274

    Was researching when your last post came through.

    Post #22 - your current driver is marginally later than the original driver 8.383.0.0 6/13/07 vs the original 8.32.100.0 1/17/07

    To avoid any confusion and possible conflicting advice I will leave it to Evan to continue from here on.
     
  5. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Evan, I'm sorry, I just can't get it. I read over and over and I can't find how to enter my snapshot. What is Arie? I'm befuddled. Maym
     
  6. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Evan I checked my current driver since the download . It is now Radeon Express 200 series, 8.593.100.0., date 2/10. Should have done that originally for you before I answered. Sorry.
     
  7. 2015/03/25
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Your P/N RR790AA COMPAQ PRESARIO SR2150NX DESKTOP PC. I checked you drivers using your P/N RR790AA sp26864.exe is the graphics driver for your machine that is listed in PeteC's link in post #23
     
    Last edited: 2015/03/25
  8. 2015/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Arie is the person in the System Details guide who wrote the instructions on entering your system details in your profile.

    You need to click on User CP and then you click on Edit System Specs which will allow you to enter your system details in your profile.

    If the System Details aren't showing up even though you have entered them in your profile then you forgot the last step:

    Here are your details for your computer, Compaq Presario SR2150NX Desktop PC Product Specifications.

    If you are still having a hard time figuring out which detail goes in what spot in your user profile then I can help you enter your details correctly.

    What is the year listed for the driver date?
     
  9. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi, Yes, I remember updating my driver a few months ago. That was what they had. However since I went with Pete's advice and downloaded the AMD suite it is changed to R.E. 200 series dated 2/10.
    So I am not sure my computer is acting any better since I've mostly just been doing text stuff...I do notice it surging up tho...what is your advice? Shall I leave this newer driver on ? I tried again to put my specs on but don't know how it worked. I thank you all for helping.
     
  10. 2015/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Do you have the ATI Catalyst Control Center software installed on the machine?

    What exact step are you having an issue with regarding the system details? Saying I tried it again and it didn't work doesn't allow me to help you better. What step are you having trouble with?
     
  11. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Maybe I'm going about it wrong. I downloaded Speccy and got a snapshot of my system info. I figured I could past that on the page instead of having to try and type everything in. Lastly I went under file on the snap and clicked 'Publish', then pasted this on my page. It just put an url on one line. Evidently that was a mistake. Maym
     
  12. 2015/03/25
    PeteC

    PeteC SuperGeek Staff

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    You are approaching this from the wrong direction :) A snapshot is not what you want.

    Open http://www.windowsbbs.com/adding_system_specifications.html and go to Step 1
    When you click on Edit System Specifications you will be presented with a blank form.

    Open Speccy and copy/paste the relevant details into each box - you can delete the temps where appropriate.

    When completed be sure to follow Step II to have your specs displayed under My System under your name in each post.
     
  13. 2015/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    This method will be easier. Download and run the System Info Tool.

    After the tool opens copy and paste each entry into the appropriate system detail category in the Edit System specs section.
     
  14. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Thanks much Pete. I guess nothing is ever really easy. I can do this one.
     
  15. 2015/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Now that the system details are done I need you to answer my previous questions:

    You can look in Start< All Programs to see if its there.

     
  16. 2015/03/25
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi Evan, Yes I have the software installed. I just ran check disk and am hung up on the Idle tasks. I pasted the link in command prompt window and it's not doing a thing. Will continue to try the things. Am a bit confused at the post above with Pete and you about the graphics card...driver.
    When my computer started up after checkdisk it sounded like a jet taking off, it reallly surged. Will you advise me about the graphics driver? thanks Maym
     
  17. 2015/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I need you to open the Catalyst Control Center software and under the Information section, click on the Software category. Then take a screenshot of the software information category.

    If you need help with posting a screenshot then see this link, How to take a screenshot.

    Once you have the picture saved on your computer, upload the picture to http://imgur.com/ and post the link of the screenshot in your next reply.
     
  18. 2015/03/26
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi, Will do this. I have my hands full today so I may be a little slow replying. Don't give up on me please. Maym
     
  19. 2015/03/26
    burnsma64

    burnsma64 Inactive Thread Starter

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  20. 2015/03/26
    burnsma64

    burnsma64 Inactive Thread Starter

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    Evan, I couldn't remember how to send a zip file so here is the log from minitoolbox.
    MiniToolBox by Farbar Version: 09-03-2015
    Ran by Maymie (administrator) on 26-03-2015 at 12:48:29
    Running from "C:\Users\Maymie\Downloads\diag "
    Microsoft® Windows Vista™ Home Basic Service Pack 2 (X86)
    Model: RR790AA-ABA SR2150NX Manufacturer: Compaq-Presario
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings ": IE Proxy Settings were reset.
    ========================= Hosts content: =================================

    ::1 localhost

    127.0.0.1 localhost

    ========================= IP Configuration: ================================

    Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Maymie-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain.actdsltmp

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : domain.actdsltmp
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
    Physical Address. . . . . . . . . : 00-19-21-B7-E3-2F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29bd:3a64:e4ee:c8fd%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, March 26, 2015 12:34:38 PM
    Lease Expires . . . . . . . . . . : Thursday, April 02, 2015 12:34:38 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201333025
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-71-86-71-00-19-21-B7-E3-2F
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{F62C4470-9CA5-4842-A9E8-DDB9838C16BC}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Server:
    Address: 192.168.1.1

    Name: google.com
    Addresses: 2607:f8b0:4006:809::1009
    65.199.32.85
    65.199.32.87
    65.199.32.86
    65.199.32.84
    65.199.32.88
    65.199.32.90
    65.199.32.89
    65.199.32.91



    Pinging google.com [65.199.32.90] with 32 bytes of data:

    Reply from 65.199.32.90: bytes=32 time=59ms TTL=59

    Reply from 65.199.32.90: bytes=32 time=58ms TTL=59



    Ping statistics for 65.199.32.90:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 58ms, Maximum = 59ms, Average = 58ms

    Server:
    Address: 192.168.1.1

    Name: yahoo.com
    Addresses: 206.190.36.45
    98.138.253.109
    98.139.183.24



    Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

    Reply from 98.138.253.109: bytes=32 time=86ms TTL=53

    Reply from 98.138.253.109: bytes=32 time=88ms TTL=53



    Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 86ms, Maximum = 88ms, Average = 87ms



    Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



    Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    ===========================================================================
    Interface List
    8 ...00 19 21 b7 e3 2f ...... Realtek RTL8139/810x Family Fast Ethernet NIC
    1 ........................... Software Loopback Interface 1
    14 ...00 00 00 00 00 00 00 e0 isatap.{F62C4470-9CA5-4842-A9E8-DDB9838C16BC}
    10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
    192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
    192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 306 ::1/128 On-link
    8 276 fe80::/64 On-link
    8 276 fe80::29bd:3a64:e4ee:c8fd/128
    On-link
    1 306 ff00::/8 On-link
    8 276 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
    Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
    Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
    Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
    Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
    Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
    Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (03/25/2015 00:57:01 PM) (Source: Application Error) (User: )
    Description: Faulting application iexplore.exe, version 9.0.8112.16599, time stamp 0x5473964b, faulting module IEFRAME.dll, version 9.0.8112.16599, time stamp 0x547396ec, exception code 0xc0000005, fault offset 0x001a8290,
    process id 0x17e0, application start time 0xiexplore.exe0.

    Error: (03/25/2015 00:56:21 PM) (Source: Application Error) (User: )
    Description: Faulting application iexplore.exe, version 9.0.8112.16599, time stamp 0x5473964b, faulting module IEFRAME.dll, version 9.0.8112.16599, time stamp 0x547396ec, exception code 0xc0000005, fault offset 0x001a8290,
    process id 0xdf8, application start time 0xiexplore.exe0.

    Error: (03/25/2015 00:54:11 PM) (Source: Perflib) (User: )
    Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

    Error: (03/24/2015 11:06:54 AM) (Source: Application Error) (User: )
    Description: Faulting application iexplore.exe, version 9.0.8112.16599, time stamp 0x5473964b, faulting module IEFRAME.dll, version 9.0.8112.16599, time stamp 0x547396ec, exception code 0xc0000005, fault offset 0x001a8290,
    process id 0x172c, application start time 0xiexplore.exe0.

    Error: (03/24/2015 11:06:21 AM) (Source: Application Error) (User: )
    Description: Faulting application iexplore.exe, version 9.0.8112.16599, time stamp 0x5473964b, faulting module IEFRAME.dll, version 9.0.8112.16599, time stamp 0x547396ec, exception code 0xc0000005, fault offset 0x001a8290,
    process id 0x620, application start time 0xiexplore.exe0.

    Error: (03/24/2015 11:04:05 AM) (Source: Perflib) (User: )
    Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

    Error: (03/18/2015 08:12:15 PM) (Source: Application Error) (User: )
    Description: Faulting application iexplore.exe, version 9.0.8112.16599, time stamp 0x5473964b, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000005, fault offset 0x00066626,
    process id 0x588, application start time 0xiexplore.exe0.

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: m->NextScheduledSPRetry 8253

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: m->NextScheduledEvent 8253

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: Continuously busy for more than a second


    System errors:
    =============
    Error: (03/26/2015 00:35:52 PM) (Source: Service Control Manager) (User: )
    Description: i8042prt

    Error: (03/25/2015 06:01:08 PM) (Source: Service Control Manager) (User: )
    Description: i8042prt

    Error: (03/25/2015 06:01:08 PM) (Source: Service Control Manager) (User: )
    Description: HP Support Solutions Framework Service%%1053

    Error: (03/25/2015 06:01:08 PM) (Source: Service Control Manager) (User: )
    Description: 30000HP Support Solutions Framework Service

    Error: (03/24/2015 05:02:04 PM) (Source: Service Control Manager) (User: )
    Description: i8042prt

    Error: (03/24/2015 11:33:22 AM) (Source: Print) (User: Maymie-PC)
    Description: The document http://www.windowsbbs.com/adding_system_specifications.html, owned by Maymie, failed to print on printer Canon MP470 series Printer. Try to print the document again, or restart the print spooler.
    Data type: NT EMF 1.008. Size of the spool file in bytes: 11294348. Number of bytes printed: 1325780. Total number of pages in the document: 6. Number of pages printed: 0. Client computer: \\MAYMIE-PC. Win32 error code returned by the print processor: http://www.windowsbbs.com/adding_system_specifications.html0. http://www.windowsbbs.com/adding_system_specifications.html1

    Error: (03/23/2015 00:18:15 PM) (Source: Service Control Manager) (User: )
    Description: i8042prt

    Error: (03/23/2015 00:18:15 PM) (Source: Service Control Manager) (User: )
    Description: HP Support Solutions Framework Service%%1053

    Error: (03/23/2015 00:18:15 PM) (Source: Service Control Manager) (User: )
    Description: 30000HP Support Solutions Framework Service

    Error: (02/24/2015 06:00:07 PM) (Source: Service Control Manager) (User: )
    Description: i8042prt


    Microsoft Office Sessions:
    =========================
    Error: (03/25/2015 00:57:01 PM) (Source: Application Error)(User: )
    Description: iexplore.exe9.0.8112.165995473964bIEFRAME.dll9.0.8112.16599547396ecc0000005001a829017e001d0671cb204c290

    Error: (03/25/2015 00:56:21 PM) (Source: Application Error)(User: )
    Description: iexplore.exe9.0.8112.165995473964bIEFRAME.dll9.0.8112.16599547396ecc0000005001a8290df801d0671b2e631640

    Error: (03/25/2015 00:54:11 PM) (Source: Perflib)(User: )
    Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

    Error: (03/24/2015 11:06:54 AM) (Source: Application Error)(User: )
    Description: iexplore.exe9.0.8112.165995473964bIEFRAME.dll9.0.8112.16599547396ecc0000005001a8290172c01d066442581b090

    Error: (03/24/2015 11:06:21 AM) (Source: Application Error)(User: )
    Description: iexplore.exe9.0.8112.165995473964bIEFRAME.dll9.0.8112.16599547396ecc0000005001a829062001d0663db2559600

    Error: (03/24/2015 11:04:05 AM) (Source: Perflib)(User: )
    Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

    Error: (03/18/2015 08:12:15 PM) (Source: Application Error)(User: )
    Description: iexplore.exe9.0.8112.165995473964bntdll.dll6.0.6002.185414ec3e3d5c00000050006662658801d061d632f9dda0

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service)(User: )
    Description: Task Scheduling Error: m->NextScheduledSPRetry 8253

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service)(User: )
    Description: Task Scheduling Error: m->NextScheduledEvent 8253

    Error: (02/23/2015 10:45:36 PM) (Source: Bonjour Service)(User: )
    Description: Task Scheduling Error: Continuously busy for more than a second


    CodeIntegrity Errors:
    ===================================
    Date: 2012-06-18 23:04:02.686
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2012-06-18 23:04:02.686
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2012-06-18 23:04:02.670
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2012-06-18 23:04:02.655
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2012-06-18 23:04:02.608
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.



    =========================== Installed Programs ============================
    Adblock Plus for IE (32-bit) (HKLM\...\{80D9592D-BB3F-42A0-9907-C0C5A26BB43A}) (Version: 1.3 - Eyeo GmbH)
    Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
    Adobe Reader X (10.1.6) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.6 - Adobe Systems Incorporated)
    Apple Application Support (HKLM\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
    Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
    ATI Catalyst Install Manager (HKLM\...\{47FDEFC7-BFE6-FD75-41D1-28DD572BD2D9}) (Version: 3.0.715.0 - ATI Technologies, Inc.)
    Avast Free Antivirus (HKLM\...\avast) (Version: 9.0.2021 - AVAST Software)
    Backgammon Classic 7.2 (HKLM\...\Backgammon Classic_is1) (Version: - Microsys Com Ltd.)
    Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
    Canon MP Navigator EX 1.0 (HKLM\...\MP Navigator EX 1.0) (Version: - )
    Canon MP470 series (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP470_series) (Version: - )
    Canon My Printer (HKLM\...\CanonMyPrinter) (Version: - )
    Canon Utilities Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version: - )
    Canon Utilities Solution Menu (HKLM\...\CanonSolutionMenu) (Version: - )
    Catalyst Control Center - Branding (Version: 1.00.0000 - ATI) Hidden
    Catalyst Control Center Core Implementation (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center Graphics Full Existing (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center Graphics Full New (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center Graphics Light (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center Graphics Previews Common (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center Graphics Previews Vista (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center HydraVision Full (Version: 2010.0210.2339.42455 - ATI) Hidden
    Catalyst Control Center InstallProxy (Version: 2010.0210.2339.42455 - ATI Technologies, Inc.) Hidden
    Catalyst Control Center Localization All (Version: 2010.0210.2339.42455 - ATI) Hidden
    CCC Help Chinese Standard (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Chinese Traditional (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Czech (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Danish (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Dutch (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help English (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Finnish (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help French (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help German (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Greek (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Hungarian (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Italian (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Japanese (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Korean (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Norwegian (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Polish (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Portuguese (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Russian (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Spanish (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Swedish (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Thai (Version: 2010.0210.2338.42455 - ATI) Hidden
    CCC Help Turkish (Version: 2010.0210.2338.42455 - ATI) Hidden
    ccc-core-static (Version: 2010.0210.2339.42455 - ATI) Hidden
    ccc-utility (Version: 2010.0210.2339.42455 - ATI) Hidden
    Concentration (remove only) (HKLM\...\Concentration) (Version: - )
    DVD Play (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version: - )
    FastStone Image Viewer 4.6 (HKLM\...\FastStone Image Viewer) (Version: 4.6 - FastStone Soft)
    Hoyle Card Games (HKLM\...\{8C5766F2-81D9-4B5A-8AD5-A8BD6361EF0A}) (Version: 1.0.0 - Encore)
    HP Customer Feedback (Version: 1.0.0 - Hewlett-Packard) Hidden
    HP Easy Setup - Core (HKLM\...\{F94234DB-FD06-42C3-B88D-6FC4DC9F988C}) (Version: 1.00.0000 - Hewlett-Packard)
    HP Support Solutions Framework (HKLM\...\{E35601C0-BA8E-4F32-919A-C7EF4CA81F67}) (Version: 11.51.0048 - Hewlett-Packard Company)
    IHA_MessageCenter (HKLM\...\{C3300989-DAF5-4F3A-81FF-404729267C0B}) (Version: 2.0.63 - Verizon)
    iTunes (HKLM\...\{2F21564D-DE05-4C6D-B21E-08B9D313FAB3}) (Version: 11.1.5.5 - Apple Inc.)
    LightScribe 1.4.124.1 (Version: 1.4.124.1 - http://www.lightscribe.com) Hidden
    Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation)
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
    Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
    Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Works (HKLM\...\{6D52C408-B09A-4520-9B18-475B81D393F1}) (Version: 08.05.0818 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
    Python 2.4.3 (HKLM\...\{75E71ADD-042C-4F30-BFAC-A9EC42351313}) (Version: 2.4.3150 - Martin v. Löwis)
    Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5789 - Realtek Semiconductor Corp.)
    Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.3.0 - Roxio)
    Roxio Creator Basic v9 (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.3.0 - Roxio)
    Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.3.0 - Roxio)
    Roxio Creator Data (HKLM\...\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.3.0 - Roxio)
    Roxio Creator EasyArchive (HKLM\...\{11F93B4B-48F0-4A4E-AE77-DFA96A99664B}) (Version: 3.3.0 - Roxio)
    Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.3.0 - Roxio)
    Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.1.0 - Roxio)
    Scrabble v2.0 (HKLM\...\Scrabble v2.0) (Version: - )
    Skins (Version: 2010.0210.2339.42455 - ATI) Hidden
    Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.74.00 - Conexant Systems)
    SoftMaker FreeOffice (HKLM\...\{8EBB8452-274B-465D-8324-00B0832FBB02}) (Version: 1.0.3380 - SoftMaker Software GmbH)
    Trivia Machine (HKLM\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110270950}) (Version: - Oberon Media)
    Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB2836940) (Version: 1 - Microsoft Corporation)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939) (Version: 1 - Microsoft Corporation)
    Wheel of Fortune Super Deluxe (remove only) (HKLM\...\Wheel of Fortune Super Deluxe) (Version: - )
    Zuma Deluxe (HKLM\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110111700}) (Version: - Oberon Media)

    ========================= Devices: ================================


    ========================= Memory info: ===================================

    Percentage of memory in use: 44%
    Total physical RAM: 1790.58 MB
    Available physical RAM: 1000.63 MB
    Total Pagefile: 3837.18 MB
    Available Pagefile: 2868.08 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1936.13 MB

    ========================= Partitions: =====================================

    1 Drive c: (COMPAQ) (Fixed) (Total:106.03 GB) (Free:60.66 GB) NTFS
    2 Drive d: (Recovery) (Fixed) (Total:5.76 GB) (Free:0 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\MAYMIE-PC

    Administrator Guest Maymie


    **** End of log ****
     
  21. 2015/03/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,899
    Likes Received:
    510
    Alright that's good regarding the screenshot. Continue to follow my instructions but in the meantime click Start< Run and type dxdiag and hit enter. Click on the Display Tab and post a screenshot of that tab in your next reply.
     

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