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Resolved Programs won't load!

Discussion in 'Windows XP' started by chinaclipper, 2013/05/14.

  1. 2013/05/14
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    I am using Windows XP. My programs have been getting more and more difficult to load. I click on the program (Firefox, Quicken, Explorer, Picassa etc) and the hourglass goes for like two seconds, then nothing. It won't open. If I shut down, the computer says "Do you need to close these programs before shutting down" or something like that. Many times I have to completely reboot, then try again. Sometimes this works, but it is taking so long. If they DO load, after I am done, when I come back to the computer, they will no longer run. I have tried scanning for virii, I have tried the malware scanners. I have tried shutting down some of the programs in the MSCONFIG at startup. This is getting worse and worse.

    What can I do? Am I infected?
     
    chinaclipper,
    #1
  2. 2013/05/14
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Well, MSCONFIG is only meant for testing purposes. Have you deleted Temp files etc? Lets do this the easy way. Start/All Programs/Accessories/System Tools/Disk Cleanup. When it opens, put a check in ALL the boxes and let it Delete files or OK. Not at a XP Machine now so not sure what it says.

    Then go to the same place you got the Disk Cleanup and click on Disk Defrag this time. Then do it. Report back and let us know if it is any better.

    The next suggestion that I have after that if it isn't, is go to the Malware section and run and post the scans there that are asked for.
     
    MrBill,
    #2


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  4. 2013/05/14
    Admin.

    Admin. Administrator Administrator Staff

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    Please enter your System Details. It helps us in answering your questions!
     
    Admin.,
    #3
  5. 2013/05/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi chinaclipper. Have you tried booting the computer into Safe Mode to see if you can open any programs there?

    Before we determine if its a malware infection, I would run Check Disk on the hard drive first, How to run Check Disk on Windows XP.

    After Check Disk has finished running, see if you can open those programs that you mentioned in Normal Mode.
     
    Evan Omo,
    #4
  6. 2013/05/14
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    System Details from Belarc

    Roger that, here 'tis...
    *******
    Windows XP Professional Service Pack 3 (build 2600)
    Install Language: English (United States)
    System Locale: English (United States) ASUSTek Computer INC. P5L-MX Rev 1.xx
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    2.00 gigahertz Intel Pentium Dual
    64 kilobyte primary memory cache
    1024 kilobyte secondary memory cache
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded Board: ASUSTeK Computer INC. P5L-MX Rev x.xx
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. 1004 06/05/2007
    Drives Memory Modules c,d
    500.10 Gigabytes Usable Hard Drive Capacity
    186.86 Gigabytes Hard Drive Free Space

    CDWRITER IDE5224 [Optical drive]
    TSSTcorp CD/DVDW SH-S162L [Optical drive]
    3.5" format removeable media [Floppy drive]

    Generic Mini SD Reader USB Device [Hard drive] -- drive 1
    Multiple Flash Reader USB Device [Hard drive] -- drive 2 2048 Megabytes Usable Installed Memory

    Slot 'DIMM0' has 1024 MB
    Slot 'DIMM1' has 1024 MB
    Local Drive Volumes

    c: (NTFS on drive N) 500.10 GB 186.86 GB free

    Network Drives
    None discovered
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Administrator
    5/13/2013 12:22:08 (admin)
    XXXXXXX
    5/14/2013 15:43:49 (admin)
    Guest
    6/5/2012 00:13:35
    local system accounts
    ADMIN
    never (admin)
    HelpAssistant
    never
    SUPPORT_388945a0
    never

    Marks a disabled account; Marks a locked account Amyuni Document Converter 400 on LPT1:
    Canon MX880 series FAX on CNBJNPFAX_8887171A1366
    Canon MX880 series Printer on CNBJNP_8887171A1366

    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
    Primary IDE Channel [Controller] (2x)
    Secondary IDE Channel [Controller] (2x) NVIDIA GeForce 8500 GT [Display adapter]
    Acer AL2216W [Monitor] (22.0 "vis, s/n LA10C0414032, March 2008)
    Bus Adapters Multimedia
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Microsoft UAA Function Driver for High Definition Audio - Adi 1986
    Virus Protection [Back to Top]
    new Group Policies
    AVG AntiVirus Free Edition 2013 Version 2013.0
    Virus Definitions Version Up To Date
    Realtime File Scanning On
    Lavasoft Ad-Aware Version 6.0.5449
    Virus Definitions Version Up To Date
    Realtime File Scanning Off
    None discovered
    Communications Other Devices

    1394 Net Adapter
    Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
    primary Auto IP Address: 192.168.1.103 / 24
    Gateway: 192.168.1.1
    Dhcp Server: 192.168.1.1
    Physical Address: 00:1D:60:35:CA:F7

    Networking Dns Servers: 209.18.47.61
    209.18.47.62
    OHCI Compliant IEEE 1394 Host Controller
    USB Human Interface Device
    CanoScan LiDE 35 #3
    Kodak DVC325 Digital Video Camera #7
    PS/2 Keyboard
    HID-compliant mouse
    USB Mass Storage Device
    USB Root Hub (5x)
     
    chinaclipper,
    #5
  7. 2013/05/14
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    What Admin meant was to go to User CP near the top left and enter some of your system info. Look at My System below my stuff on the left and also Admins and Evan's to get an idea of what to put in there.
     
    MrBill,
    #6
  8. 2013/05/14
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    OK Will do Thanks
     
    chinaclipper,
    #7
  9. 2013/05/14
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    OK Did that. Took like 4 hours but it is done....
    It seems to be a bit faster, I will see how it goes
    I am currently running a malware scan. Will post logs tomorrow
     
    Last edited: 2013/05/14
    chinaclipper,
    #8
  10. 2013/05/14
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    Oh OK Will do!
     
    chinaclipper,
    #9
  11. 2013/05/15
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
    #10
  12. 2013/05/15
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    chinaclipper,
    #11
  13. 2013/05/15
    Arie

    Arie Administrator Administrator Staff

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    Thanks.

    I see you ran a check disk, so are programs opening now?

    What anti-virus are you running?
     
    Arie,
    #12
  14. 2013/05/15
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    I am using the AVG AntiVirus Free Edition 2013 Version 2013.0

    I did ran checkdisk. It literally took 4 hours. Programs maybe a bit faster to load, but I noticed I tried to change websites last night, and it says "Connecting" for like 15 minutes. I finally went to bed....
    Frustrating...
    Also, may or may not be related, every time I have to reboot, I have to re-enter into my control panel, and reset the audio, because it goes to "0 ". I have to set it back up to 10. Weird.

    I am currently running the malware scan, I will upload the log when I get home tonight later.
     
    chinaclipper,
    #13
  15. 2013/05/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    One thing you haven't answered yet is were you able to boot into Safe Mode with Networking to see if the programs ran properly? See if you can connect to websites normally from Safe Mode with Networking as well.

    If you are still having problems running programs in Normal Mode then it definitely sounds like your system could have some malware infections present on it.
     
    Evan Omo,
    #14
  16. 2013/05/15
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    Works fast in Safe mode!

    Wow! It's blazing in safe mode..... Real fast...
    The malware scan I just ran

    ********
    2013/05/15 15:10:44 -0500 ALPHA Dufxxxxxr MESSAGE Executing scheduled update: Daily
    2013/05/15 15:11:01 -0500 ALPHA Dufxxxxxr MESSAGE Scheduled update executed successfully: database updated from version v2013.05.14.07 to version v2013.05.15.10
    2013/05/15 15:11:01 -0500 ALPHA Dufxxxxxr MESSAGE Starting database refresh
    2013/05/15 15:11:01 -0500 ALPHA Dufxxxxxr MESSAGE Stopping IP protection
    2013/05/15 15:11:01 -0500 ALPHA Dufxxxxxr MESSAGE IP Protection stopped successfully
    2013/05/15 15:11:08 -0500 ALPHA Dufxxxxxr MESSAGE Database refreshed successfully
    2013/05/15 15:11:08 -0500 ALPHA Dufxxxxxr MESSAGE Starting IP protection
    2013/05/15 15:11:30 -0500 ALPHA Dufxxxxxr MESSAGE IP Protection started successfully
     
    Last edited: 2013/05/15
    chinaclipper,
    #15
  17. 2013/05/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    So can you successfully run programs in Normal Mode or are you still getting some spotty behavior with your system?

    If running Check Disk did not help to resolve the problem then I would make sure your computer is free of any malware infections before we troubleshoot your issue further.

    Please read this and post a new thread in the Malware and Virus Removal Forum.
     
    Evan Omo,
    #16
  18. 2013/05/15
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    Still having problems, especially with Explorer and Firefox....Funny, Google Chrome seems to work OK...
     
    chinaclipper,
    #17
  19. 2013/05/16
    chinaclipper

    chinaclipper Well-Known Member Thread Starter

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    OK Will do. Thanks
     
    chinaclipper,
    #18
  20. 2013/05/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No Problem. :)
     
    Evan Omo,
    #19

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