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Active Ran Malwarebytes now can't open programs

Discussion in 'Malware and Virus Removal Archive' started by btonning, 2009/08/25.

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  1. 2009/08/25
    btonning

    btonning Inactive Thread Starter

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    [Active] Ran Malwarebytes now can't open programs

    Hi, I have a virus. I finally got malwarebytes to run and it found and removed viruses. I rebooted the comp and now I can't open malwarebytes
    to get the log file. Now all of my programs prompt with (open with what program) when i try to open them. Everything in my control panel comes up with an error "c:\windows\system32\rundll32.exe" app not found.
    Thank you for any help.
     
    btonning,
    #1
  2. 2009/08/25
    wildfire

    wildfire Getting Old

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    Do a system restore to a point before you ran MB (you may need to use this technique) then follow the instructions here. Do not attempt to do anything else until advised by a malware specialist.

    If in doubt about anything please request assistance.
     
    wildfire,
    #2


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  4. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    I tried to restore from safe mode and I don't have any restore points.
     
    btonning,
    #3
  5. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    I think what happened is the rundll32.exe was replaced by a virus, then when I ran malwarebytes it removed the infected file. Now I can't open anything except my web browser. Is this possible? Is there any way to get it back without the xp cd's?
    I made recovery disks but my comp didn't come with xp disks. I assume the recovery disks will wipe everything off the harddrive?
     
    btonning,
    #4
  6. 2009/08/26
    wildfire

    wildfire Getting Old

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    I'll leave this for the malware analysts for now btonning, but yes using the recovery disks will likely reset the system to factory condition.

    You could assist by filling out your system specifications (of the faulty system) which will help in answering this and any other queries you may have. Obviously you cannot run SIW but please complete as much information as you can.
     
    wildfire,
    #5
  7. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    Thanks wildfire.. I'm off to work but I'll get that info up later tonight.
    Thanks again.
     
    btonning,
    #6
  8. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2
    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box into the main textfield:
      Code:
      :filefind
rundll32.exe
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
    broni,
    #7
  9. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    Thanks broni, I haven't had much luck downloading anything since the malwarebytes.
    It'll download but I can't run anything. The "open with" window opens up whenever I try to run a scan or open a program. But I will try when I get home.
    Thanks again.
     
    btonning,
    #8
  10. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    No problem. Let me know :)
     
    broni,
    #9
  11. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    Hi, I got systemlook downloaded and scanning. Well it says it's scanning but I'm not sure it's really doing anything. How long does this usually take?
     
    btonning,
    #10
  12. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    It may take a while, depending on how many files you have.
    Just be patient for a while.
    Let me know, if nothing happens...
     
    broni,
    #11
  13. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    systemlook has been running for about 3.5 hrs and still nothing happening.
     
    btonning,
    #12
  14. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    Forget it then...

    Go Start>Run ( "Start Search" in Vista), type in:
    sfc /scannow
    Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
    Have Windows CD/DVD handy (with Vista, most likely, you won't need it).
    If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista case).
    If sfc won't find any errors in Windows XP, it'll simply quit, without any message.


    BTW, what do we have here? XP?
     
    broni,
    #13
  15. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    I have xp mce. It's saying it can't find sfc/scannow
     
    btonning,
    #14
  16. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    I hate this Windows version. It's very hard to fix anything there.
    Do you have any Windows CD?
    Can you open Windows Explorer, or command prompt to see, if rundll32.exe file is present in c:\windows\system32 ?
     
    broni,
    #15
  17. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    I hate it too! They gave me a vista update cd after I bought the comp. But I never installed it. Vista is not compatible with my recording software daw.
     
    btonning,
    #16
  18. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    I hate it too! They gave me Vista upgrade when I bought the comp but I never installed it.
    It's not compatible with my recording daw. Other than that it's an hp desktop and they don't give any disks with it. I couldn't open win explorer. not sure how to do command prompt?
     
    btonning,
    #17
  19. 2009/08/26
    broni

    broni Moderator Malware Analyst

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    Go Start>Run, type in:
    cmd
    Click OK.
     
    broni,
    #18
  20. 2009/08/26
    btonning

    btonning Inactive Thread Starter

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    it won't even let me do that. still get the open with pop up.
     
    btonning,
    #19
  21. 2009/08/27
    btonning

    btonning Inactive Thread Starter

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    sorry to drag you into my nightmare. I think I really ******* it up beyond repair.
    I'm going to hit the sack for now.. Thanks for trying.
     
    btonning,
    #20
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