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Resolved Windows 7 SP 1 Failed Installation

Discussion in 'Windows 7' started by Htipper, 2011/07/08.

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  1. 2011/07/15
    Htipper

    Htipper Inactive Thread Starter

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    Would it be prudent to run a re-install of Windows? Since I have a Dell computer I was given an operating disk.Not sure what it is but nothing else is working? Any thoughts?
     
    Htipper,
    #21
  2. 2011/07/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I would only do a reinstall if its the last resort. See if the Microsoft techs tell you to try something new. If they are at a loss of what to do next then I would back up your data and do a reinstall of Windows 7.
     
    Evan Omo,
    #22


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  4. 2011/07/16
    Arie

    Arie Administrator Administrator Staff

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    Post the last 100 lines of your WindowsUpdate.log.
     
    Arie,
    #23
  5. 2011/07/16
    Htipper

    Htipper Inactive Thread Starter

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    Well the Techs keep telling me same things and they don't solve the problem.The latest was the following and when I did this I couldn't download the file because When I Disabled the services as they stated I had no internet connections?
    Hi James,

    "Thank you for the response,

    Please try the following steps and let me know the results.

    Step 1: clean boot http://support.microsoft.com/kb/929135
    Step 2: Disable security software and firewall.
    Step 3: Disable if there are any external devices connected to the system.
    Step 4: Update the latest chipset and display drivers.
    Step 5: Try to download SP1 manually from the following link and let me know the results.

    For stand-alone installation of Windows 7 SP1
    • Follow the link below to download the Windows 7 SP1
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda
    • Download “windows6.1-KB976932-X64.exe” – Size(903.2MB) for 64-bit operating system.
    • Download “windows6.1-KB976932-X86.exe” – Size(537.8MB) for 32-bit operating system.

    Regards,
    Romith. "
     
    Htipper,
    #24
  6. 2011/07/16
    Htipper

    Htipper Inactive Thread Starter

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    I don't know to disable AVG I can disable the firewall but I don't know how to disable all of the security features of the system?
     
    Htipper,
    #25
  7. 2011/07/16
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    MrBill,
    #26
  8. 2011/07/17
    Arie

    Arie Administrator Administrator Staff

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    Well, if you don't post the info I ask for I can't even try to help you.

    Good luck.
     
    Arie,
    #27
  9. 2011/07/17
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    I have never disabled ANYTHING when told to do so by anybody. Never had a problem downloading their stuff.
     
    MrBill,
    #28
  10. 2011/07/17
    Htipper

    Htipper Inactive Thread Starter

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    Well what I had to do was re-install my operating system Windows 7 through my disk provided by Dell and then I chose the "Upgraded" version which took about 3 hours to install. After that several of my programs did not work....AVG Internet Security, Office 2007 and some of the basic windows services would not respond. I installed approx. 90 windows updates (important) for Windows 7, and another 70-80 for office. After completing the Windows 7 updates the SP 1 installed properly. Needless to say all of this took a long time....thus the lack of my posting my results. I do thank you all for your help I learned a lot.......
     
    Htipper,
    #29
  11. 2011/07/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I am glad you got your issue resolved. :)

    Since this issue is now resolved, please mark this thread as 'Resolved'.

     
    Evan Omo,
    #30
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