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Solved Windows 7 slow startup and usage (suspected virus infection)

Discussion in 'Malware and Virus Removal Archive' started by scgoh123, 2014/05/18.

Page 2 of 2
  1. 2014/05/23
    broni

    broni Moderator Malware Analyst

    Joined:
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    Messages:
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    You may have some other issues (hardware?) but let's finish cleaning process first.

    [​IMG] Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following
    Code:
    :OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\windows\system32\XDva398.sys -- (XDva398)
DRV - File not found [Kernel | System | Stopped] -- c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{D4274758-1D93-4773-BEE4-C3C943302367}\MpKsl8076564a.sys -- (MpKsl8076564a)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\ewusbmdm.sys -- (hwdatacard)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Chrome\Documents\Games\Garena Massenger\Room\safedrv.sys -- (GGSAFERDriver)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\ewusbnet.sys -- (ewusbnet)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\windows\system32\drivers\EagleXNt.sys -- (EagleXNt)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Chrome\AppData\Local\Temp\catchme.sys -- (catchme)
DRV - File not found [Kernel | On_Demand | Unknown] -- -- (azaaicnm)
IE - HKU\S-1-5-21-4121174262-479391197-1674385959-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings:  "ProxyOverride" = <local>
IE - HKU\S-1-5-21-4121174262-479391197-1674385959-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings:  "ProxyServer" = http=137.135.119.129:8080
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No CLSID value found.
O2 - BHO: (no name) - {889D2FEB-5411-4565-8998-1DD2C5261283} - No CLSID value found.
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll File not found
@Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:07BF512B

:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Click on "Run ESET Online Scanner" button.
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
    broni,
    #21
  2. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
    2009/09/04
    Messages:
    352
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    2
    All processes killed
    ========== OTL ==========
    Service XDva398 stopped successfully!
    Service XDva398 deleted successfully!
    File C:\windows\system32\XDva398.sys not found.
    Service MpKsl8076564a stopped successfully!
    Service MpKsl8076564a deleted successfully!
    File c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{D4274758-1D93-4773-BEE4-C3C943302367}\MpKsl8076564a.sys not found.
    Service hwdatacard stopped successfully!
    Service hwdatacard deleted successfully!
    File system32\DRIVERS\ewusbmdm.sys not found.
    Service GGSAFERDriver stopped successfully!
    Service GGSAFERDriver deleted successfully!
    File C:\Users\Chrome\Documents\Games\Garena Massenger\Room\safedrv.sys not found.
    Service ewusbnet stopped successfully!
    Service ewusbnet deleted successfully!
    File system32\DRIVERS\ewusbnet.sys not found.
    Service EagleXNt stopped successfully!
    Service EagleXNt deleted successfully!
    File C:\windows\system32\drivers\EagleXNt.sys not found.
    Service catchme stopped successfully!
    Service catchme deleted successfully!
    File C:\Users\Chrome\AppData\Local\Temp\catchme.sys not found.
    Error: No service named azaaicnm was found to stop!
    Service\Driver key azaaicnm not found.
    HKU\S-1-5-21-4121174262-479391197-1674385959-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    HKU\S-1-5-21-4121174262-479391197-1674385959-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer| /E : value set successfully!
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{889D2FEB-5411-4565-8998-1DD2C5261283}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{889D2FEB-5411-4565-8998-1DD2C5261283}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
    ADS C:\ProgramData\TEMP:07BF512B deleted successfully.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\FRST not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Amos
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 6241920 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 171339313 bytes
    ->Flash cache emptied: 42131 bytes

    User: Chrome
    ->Temp folder emptied: 41267489 bytes
    ->Temporary Internet Files folder emptied: 2366268 bytes
    ->Java cache emptied: 506550 bytes
    ->Google Chrome cache emptied: 13187199 bytes
    ->Flash cache emptied: 78452 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 56475 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: DefaultAppPool
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 41620 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: wangzhisong
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 27320 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 224.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Amos
    ->Java cache emptied: 0 bytes

    User: Chrome
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: DefaultAppPool

    User: Public

    User: wangzhisong

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Amos
    ->Flash cache emptied: 0 bytes

    User: Chrome
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: DefaultAppPool
    ->Flash cache emptied: 0 bytes

    User: Public

    User: wangzhisong

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 05242014_152549

    Files\Folders moved on Reboot...
    File move failed. C:\windows\temp\RzMaelstromVADStreamingService.log scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
     
    scgoh123,
    #22


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  4. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
    2009/09/04
    Messages:
    352
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    2
    Farbar Service Scanner Version: 21-05-2014
    Ran by Chrome (administrator) on 24-05-2014 at 15:38:32
    Running from "C:\Users\Chrome\Downloads "
    Microsoft Windows 7 Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\windows\system32\nsisvc.dll => MD5 is legit
    C:\windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\windows\system32\dhcpcore.dll => MD5 is legit
    C:\windows\system32\Drivers\afd.sys
    [2013-10-13 19:35] - [2013-09-14 08:48] - 0338944 ____A (Microsoft Corporation) F81BB7E487EDCEAB630A7EE66CF23913

    C:\windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\windows\system32\Drivers\tcpip.sys
    [2013-10-13 19:35] - [2013-09-08 10:07] - 1294272 ____A (Microsoft Corporation) CA59F7C570AF70BC174F477CFE2D9EE3

    C:\windows\system32\dnsrslvr.dll => MD5 is legit
    C:\windows\system32\mpssvc.dll => MD5 is legit
    C:\windows\system32\bfe.dll => MD5 is legit
    C:\windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\windows\system32\SDRSVC.dll => MD5 is legit
    C:\windows\system32\vssvc.exe => MD5 is legit
    C:\windows\system32\wscsvc.dll => MD5 is legit
    C:\windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\windows\system32\wuaueng.dll => MD5 is legit
    C:\windows\system32\qmgr.dll => MD5 is legit
    C:\windows\system32\es.dll => MD5 is legit
    C:\windows\system32\cryptsvc.dll
    [2013-08-16 11:40] - [2013-07-09 12:46] - 0140288 ____A (Microsoft Corporation) 7CA1BECEA5DE2643ADDAD32670E7A4C9

    C:\Program Files\Windows Defender\MpSvc.dll
    [2013-07-11 15:18] - [2013-05-27 12:57] - 0680960 ____A (Microsoft Corporation) 082CF481F659FAE0DE51AD060881EB47

    C:\windows\system32\ipnathlp.dll => MD5 is legit
    C:\windows\system32\iphlpsvc.dll => MD5 is legit
    C:\windows\system32\svchost.exe => MD5 is legit
    C:\windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
     
    scgoh123,
    #23
  5. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
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    Messages:
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    Results of screen317's Security Check version 0.99.83
    Windows 7 Service Pack 1 x86 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    (On Access scanning disabled!)
    Error obtaining update status for antivirus!
    `````````Anti-malware/Other Utilities Check:`````````
    CCleaner
    Adobe Flash Player 12.0.0.44 Flash Player out of Date!
    Adobe Reader 9 Adobe Reader out of Date!
    Google Chrome 34.0.1847.131
    Google Chrome 34.0.1847.137
    ````````Process Check: objlist.exe by Laurent````````
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 2%
    ````````````````````End of Log``````````````````````
     
    scgoh123,
    #24
  6. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
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    2
    Getting user folders.

    Stopping running processes.

    Emptying Temp folders.


    User: All Users

    User: Amos
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Chrome
    ->Temp folder emptied: 1044320 bytes
    ->Temporary Internet Files folder emptied: 12984 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 6913625 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: DefaultAppPool
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: wangzhisong
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 824 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 5314244 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 664 bytes

    Emptying RecycleBin. Do not interrupt.

    RecycleBin emptied: 0 bytes
    Process complete!

    Total Files Cleaned = 13.00 mb
     
    scgoh123,
    #25
  7. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

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    Eset scan found no threats, but it took 3 hours to complete
     
    scgoh123,
    #26
  8. 2014/05/24
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
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    116
    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    =====================================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #27
  9. 2014/05/24
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
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    Messages:
    352
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    2
    O.O my computer is clean?

    my computer cold boot time is still ridiculous, but less funny compared to before (5 mins)

    and i noticed that there is a folder called 'wangzhisong' in users folder.Who the hell is that person? I suspect that there is hacker who is still controlling my computer.

    The software i frequently use cannot be accessed anymore (Paint Tool Sai). It shows an error message 'The item referred to this shortcut cannot be accessed. You may not have the appropriate permissions.'

    BTW, thanks for saving my laptop from reformatting! :)
     
    scgoh123,
    #28
  10. 2014/05/25
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
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    116
    I suggest new topic in Windows forum. You may have some other issues (hardware?). There is nothing malicious on your computer anymore.

    Can you delete 'wangzhisong' folder?

    Did you try to reinstall Paint Tool Sai?
     
    broni,
    #29
  11. 2014/05/27
    scgoh123

    scgoh123 Well-Known Member Thread Starter

    Joined:
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    Messages:
    352
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    2
    Okay I have deleted the 'wangzhisong' folder and I will try to reinstall Paint Tool Sai.

    Not a big deal anyway.

    Thanks again for helping me! ;)
     
    scgoh123,
    #30
  12. 2014/05/27
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #31
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