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Solved Win32/Toolbar.Montiera invasion - Zone Alarm?

Discussion in 'Malware and Virus Removal Archive' started by ginnie, 2015/06/27.

  1. 2015/07/05
    broni

    broni Moderator Malware Analyst

    Joined:
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    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
  2. 2015/07/06
    ginnie

    ginnie Inactive Thread Starter

    Joined:
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    Broni:

    Here is the checkup.txt log and the FSS log. I will post the Sophos log tomorrow.


    Results of screen317's Security Check version 1.004
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!
    ESET Online Scanner v3
    ZoneAlarm Free Antivirus + Firewall
    ZoneAlarm Antivirus
    ZoneAlarm Firewall
    ZoneAlarm Security
    `````````Anti-malware/Other Utilities Check:`````````
    SpywareBlaster 5.0
    CCleaner
    Adobe Flash Player 18.0.0.194
    Adobe Reader XI
    ````````Process Check: objlist.exe by Laurent````````
    CheckPoint ZoneAlarm vsmon.exe
    CheckPoint ZoneAlarm ZaPrivacyService.exe
    CheckPoint ZoneAlarm zatray.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 1%
    ````````````````````End of Log``````````````````````




    Farbar Service Scanner Version: 17-01-2015
    Ran by Karen (administrator) on 06-07-2015 at 15:37:19
    Running from "C:\Documents and Settings\Karen\Desktop "
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============
    Dnscache Service is not running. Checking service configuration:
    The start type of Dnscache service is set to Demand. The default start type is Auto.
    The ImagePath of Dnscache service is OK.
    The ServiceDll of Dnscache service is OK.


    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall "=DWORD:0


    System Restore:
    ============

    System Restore Policy:
    ========================


    Security Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Other Services:
    ==============


    File Check:
    ========
    C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
    C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
    C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
    C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
    C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
    C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
    C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
    C:\WINDOWS\system32\netman.dll => File is digitally signed
    C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\WINDOWS\system32\srsvc.dll => File is digitally signed
    C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
    C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
    C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
    C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
    C:\WINDOWS\system32\qmgr.dll => File is digitally signed
    C:\WINDOWS\system32\es.dll => File is digitally signed
    C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
    C:\WINDOWS\system32\svchost.exe => File is digitally signed
    C:\WINDOWS\system32\rpcss.dll => File is digitally signed
    C:\WINDOWS\system32\services.exe => File is digitally signed

    Extra List:
    =======
    Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(10) NwlnkNb(18) PSched(7) Tcpip(4) Tcpip6(17)
    0x1200000005000000010000000200000003000000040000000C000000080000000600000007000000090000000B0000000D0000000E0000000F00000010000000110000000A00000012000000
    IpSec Tag value is correct.

    **** End of log ****
     

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  4. 2015/07/07
    ginnie

    ginnie Inactive Thread Starter

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    Broni:

    The Sophos scan found no infections.
     
  5. 2015/07/07
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now ")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  6. 2015/07/10
    ginnie

    ginnie Inactive Thread Starter

    Joined:
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    Broni:

    My computer is running better. The nighttime download speeds have doubled, although they are still sub-par. I can't and don't blame Windows BBS for that, however!

    I do think that the way Zone Alarm firewall works (the longer you're online, the larger the firewall cache) is a contributing factor to the slowdown, and I am going to look at alternatives that operate differently.

    I really, really appreciate your help. As someone on SSDI, I don't have a lot of spare change for tech problems. Windows BBS is a real godsend.

    Thanks again!
     
  7. 2015/07/10
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     

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