Resolved VSS Service not Working on SBS 2003

Hello,

I am having problems with VSS on a PowerEdge server that is running SBS 2003. I use three different programs to backup the server. First I use NTbackup to backup the OS partition, system state, and Exchange database. Then I use Backup Exec 12 Quickstart Edition to backup all of my files. Finally, about six months ago I installed Acronis True Image Echo Server with Universal Restore, build 8.398 to backup the whole system for a potential bare metal restore.

For months everything was working fine. Then I started to get error messages in BackupExec. Now a few weeks later NTbackup is not working. I have read that the Acronis VSS service could be causing conflicts. Rather than uninstall Acronis, I went into Services and disabled the two Acronis services (one was VSS). I checked and Microsoft Software Shadow Copy Provider AND Volume Shadow Copy services were both stopped and set to manual. I started these services, waited to confirm they were running, and still had problems.

When I tried to run NT backup it failed and the error log is below:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (manual).bkf created 3/27/2012 at 1:08 AM "

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.


I next went into System Event viewer and was greeted by a sea of red error messages - all related to VSS. Here is the details from the latest of these messages:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292
Date: 3/27/2012
Time: 1:08:46 AM
User: N/A
Computer: THEORACLE2
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x80070422].

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 48 57 50 57 43 CORHWPWC
0010: 30 30 30 30 30 33 30 36 00000306
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 48 57 50 57 43 CORHWPWC
0028: 30 30 30 30 30 32 34 32 00000242
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 34 32 30 00001420
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 36 35 36 38 00006568
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

One idea is to install an update posted at:

http://support.microsoft.com/kb/940349

I don't want to do that before hearing from an expert if I should install the patch. Can anyone help me resolve this issue and get my backups working again?

Thank you!!!!

 

Thank you Arie - I will run the fix now. Do you think it is safe to use the FixIt tool?

 

Arie - i Have an update. I ran the FixIt tool. Then I started a NTbackup job. So far it looks good. It did not bomb on start-up and it has backed up 500MB so far. The job takes about an hour to run (complete with verification). I need to leave the office before then for my son's baseball game. I can report the results in 3-4 hours. Will you be online then?

 

Hi Arie,

Wanted to let you know that your suggestion did the trick. The backups have been working fine now for about a week. Thanks again!!