1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Solved v9 Portal Site taking over all browsers

Discussion in 'Malware and Virus Removal Archive' started by larsonjean, 2013/07/14.

Page 2 of 2
  1. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    All it takes is to read my previous reply.
     
    broni,
    #21
  2. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    I'm sorry I just don't know anymore what is missing. I think I sent you everything. I have to go out for awhile but I'll check everything when I get back.

    Jean
     
    larsonjean,
    #22


  3. to hide this advert.

  4. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Grrrr....I'm getting blind I guess...
    Sorry about it.
    Hold on...
     
    broni,
    #23
  5. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following
    Code:
    :OTL
DRV:64bit: - [2013/02/17 14:06:32 | 000,039,768 | ---- | M] (AVG Technologies) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtpx64.sys -- (avgtp)
FF - user.js - File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_7_700_224.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
[2013/06/19 22:33:42 | 000,000,000 | ---D | M] (MagniuPic) -- C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\iiiusyzd@aouoy-kskl.net
[2013/06/19 22:20:27 | 000,000,000 | ---D | M] (MagniuPic) -- C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\yyxoui@fxsw-ddh.edu
File not found (No name found) -- C:\USERS\DELL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\KARILMVZ.DEFAULT\EXT ENSIONS\{07CBF788-1359-421B-A4E3-5A8D041B90A3}
File not found (No name found) -- C:\USERS\DELL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\KARILMVZ.DEFAULT\EXT ENSIONS\{7F3F960E-A836-45CA-8911-0ACCB522246E}
File not found (No name found) -- C:\USERS\DELL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\KARILMVZ.DEFAULT\EXT ENSIONS\{96F454EA-9D38-474F-B504-56193E00C1A5}
File not found (No name found) -- C:\USERS\DELL\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\KARILMVZ.DEFAULT\EXT ENSIONS\{B6AC5E3C-5CEB-4E72-B451-F0E1BA983C14}
O2 - BHO: (MagniuPic) - {25CC4181-A91A-D61B-1B14-CB07F3D9CCE5} - C:\ProgramData\MagniuPic\51c27524d89a2.dll File not found
O2 - BHO: (MagniuPic) - {AE727D2A-95F3-119C-CD03-9F8A55B7B9FC} - C:\ProgramData\MagniuPic\51c272135811f.dll File not found
O3 - HKU\S-1-5-21-4121213047-1129375938-2511242090-1000\..\Toolbar\WebBrowser: (no name) - {0CC09160-108C-4759-BAB1-5C12C216E005} - No CLSID value found.
O3 - HKU\S-1-5-21-4121213047-1129375938-2511242090-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O9:64bit: - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - Reg Error: Key error. File not found
O9:64bit: - Extra Button: Free YouTube Download - {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} - Reg Error: Key error. File not found
O9:64bit: - Extra 'Tools' menuitem : Free YouTube Download - {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} - Reg Error: Key error. File not found
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.7.0/jin...ndows-i586.cab (Reg Error: Value error.)
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O20 - AppInit_DLLs: (/f >nul 2>&1) - File not found
O20 - HKU\.DEFAULT Winlogon: Shell - (-) - File not found
O20 - HKU\S-1-5-18 Winlogon: Shell - (-) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.


:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

    Last scans....

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
    broni,
    #24
  6. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    Results of OTL text. I'll run other programs when I return from visiting my husband in nursing home.

    All processes killed
    ========== OTL ==========
    Service avgtp stopped successfully!
    Service avgtp deleted successfully!
    C:\Windows\SysNative\drivers\avgtpx64.sys moved successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@Apple.com/iTunes,version=\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
    C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\iiiusyzd@aouoy-kskl.net\content folder moved successfully.
    C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\iiiusyzd@aouoy-kskl.net folder moved successfully.
    C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\yyxoui@fxsw-ddh.edu\content folder moved successfully.
    C:\Users\dell\AppData\Roaming\Mozilla\Firefox\Profiles\karilmvz.default\extensions\yyxoui@fxsw-ddh.edu folder moved successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{25CC4181-A91A-D61B-1B14-CB07F3D9CCE5}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{25CC4181-A91A-D61B-1B14-CB07F3D9CCE5}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE727D2A-95F3-119C-CD03-9F8A55B7B9FC}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AE727D2A-95F3-119C-CD03-9F8A55B7B9FC}\ deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-4121213047-1129375938-2511242090-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{0CC09160-108C-4759-BAB1-5C12C216E005} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0CC09160-108C-4759-BAB1-5C12C216E005}\ not found.
    Registry value HKEY_USERS\S-1-5-21-4121213047-1129375938-2511242090-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}\ deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}\ not found.
    Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
    Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
    File Protocol\Handler\ms-help - No CLSID value found not found.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.
    File Protocol\Handler\skype4com - No CLSID value found not found.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_Dlls:/f >nul 2>&1 deleted successfully.
    Registry value HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell:- deleted successfully.
    Registry value HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell:- deleted successfully.
    64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\FRST not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: dell
    ->Temp folder emptied: 1394661 bytes
    ->Temporary Internet Files folder emptied: 61330611 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 3536003 bytes
    ->Flash cache emptied: 506 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 17416 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
    RecycleBin emptied: 1181184 bytes

    Total Files Cleaned = 64.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: dell
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: dell
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 07162013_142621

    Files\Folders moved on Reboot...
    C:\Users\dell\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TD7XW9BP\105797-active-v9-portal-site-taking-over-all-browsers-2[1].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\MAH7EYD2\fastbutton[1].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\MAH7EYD2\like[1].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4DYGDK5D\xd_arbiter[2].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4DYGDK5D\xd_arbiter[3].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\7A7E08C8-3FF5-45F2-873D-A84D669DC82F.dat moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8ABXIWP8\local[1].htm moved successfully.
    C:\Users\dell\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
    C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
     
    larsonjean,
    #25
  7. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    Security Check files:
    Results of screen317's Security Check version 0.99.69
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 10
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    (On Access scanning disabled!)
    Error obtaining update status for antivirus!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.75.0.1300
    EasyCleaner
    JavaFX 2.1.0
    Java(TM) 6 Update 22
    Java 7 Update 15
    Java version out of Date!
    Adobe Flash Player 11.7.700.224
    Adobe Reader 10.1.3 Adobe Reader out of Date!
    Mozilla Firefox (22.0)
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
     
    larsonjean,
    #26
  8. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    FSS Log File:

    Farbar Service Scanner Version: 13-07-2013
    Ran by dell (administrator) on 16-07-2013 at 18:36:26
    Running from "C:\Users\dell\Desktop "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
    larsonjean,
    #27
  9. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    I did run the free online scan with the ESET Online Scanner
    I was not able to save it. It would not let me export it.
    It did find threats
    I will try again.
     
    larsonjean,
    #28
  10. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB) and install one of two free alternatives:

    - Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    - PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

    [​IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===============================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
    broni,
    #29
  11. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    I am doing a Windows Update right now on my friend's computer. It seems to be working okay so I'm typing from my own personal computer. I have updated the programs you instructed me to do.
    Adobe Flash Player, Adobe Reader, Java, Ran OTL, cleaned up with OTL. and whatever else you advised to do.
    I just hope thi kid (20 years old) doesn't get into trouble again. I printed out your instructons on keeping the computer free of problems.

    After this, I don't think I will be so happy to help people when they have this much junk on their systems. It is too time consuming.

    Thank you for all your help. I could never have done it without your explicit instructions.

    I will make a small donation to you (not enough by any means) but since my husband is in the nursing home most of my money goes to them.

    Jean
     
    larsonjean,
    #30
  12. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Way to go!! [​IMG]
    Good luck and stay safe :)

    ...and thank you :)
     
    broni,
    #31
  13. 2013/07/16
    larsonjean

    larsonjean Well-Known Member Thread Starter

    Joined:
    2002/06/03
    Messages:
    766
    Likes Received:
    2
    Where do I go to make a donation?
     
    larsonjean,
    #32
  14. 2013/07/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Look at my signature :)
     
    broni,
    #33
Page 2 of 2

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...