Resolved USB ports have stopped working

Lj50 - have checked and do not have KB976932 installed.

The full id is: Samsung NP-X520-JB01UK

Serial number: ZLKF93BSB00087V. Date: Nov 2009

 

Ran sfc /scannow result: Windows Resource Protection did not find any integrity violations.

Ran chkdsk. Result: no errors reported

Actually the info disappeared before I could write it downbut I don't think there were any errors. I checked using the command prompt and there is no chkdsk log/txt file.




I just thought that you should also know about another couple of clues. 1. Whenever I try to shut down, I always get the prompt that a program is stopping the system from doing so. It never tells me which program it is Force restart always works. 2. The entire system is running so slowly, that when I launch a program or ask it to open a file, say, the windows timer shows up and the program says it is not responding!

I have a Windows 7 professional, 64 bit original disk. Is there really any reason why I should not just go ahead and do a complete installation of this upgrade? (32 to 64 bit)?

 

When I try to run the Samsung Recovery program it gives me this error:

Windows cannot find 'x:\WinClon\Manager1.exe'

 

KB976932 was not on the listed as Failed. Thank you the info on your machine.

 

Hi Howattee, Sorry to hear you are still having problems. The links below should help you find and read the logs:

How to Find the Check Disk (chkdsk) Log in Windows 7

How to Find the SFC Scan Results Log in Windows 7

In the tutorial on SFC, scroll down to the part about reading the log.

The error message you get when trying to run the Samsung recovery utility sometimes means that the recovery partition ID type has been changed. This can happen, for example, when trying to set up a dual boot with another OS. Can you think of anything unusual that was done just prior to the beginning of all these problems?

Your last couple of clues are not good news. Before attempting a clean install of the OS, it might be wise to do a more thorough test of the hard disk. Five years is old for a laptop drive.

You have to consider that your USB and card reader problems could also be hardware related. If there are problems with the hard disk or other system components, installing a fresh copy of the OS won't help.

 

Ah I see. I haven't tried to install a dual boot and I cannot think of a particular something that happened just before I discovered the USBs not working. That was discovered when I bought a new click free backup kit!

I had initially thought that the USB problem was something to do with my TomTom, as that is a known issue. I also wondered if it was a hardware issue.

I didn't realise that a laptop hard drive had such a short life expectancy. I am prepared to do whatever it takes to resolve this, so worst case scenario might be to replace the hard drive (either new hdd or SSD) and start a complete new installation?

I am trying to do your above instruction re the event viewer, and will update once I've been successful.

I do really appreciate your help.

 

Not saying the hard drive or the USB circuitry is bad, but you did ask if there was any reason not to proceed with an OS upgrade. Just a few bad sectors on the hard drive can cause an install to abort.

You can get a good check on the health of the hard drive with SeaTools for DOS. It runs from a CD so Windows is not running during the test, which gives a more accurate result.

SeaTools for DOS

You can do some testing of the USB ports by looking carefully with a magnifying glass for worn or broken internal parts and gently wiggling the connector to see if there is any looseness with a device inserted. If you can find a device to plug in that has an activity light, you can see if there is power at the connector.

There are things you can try to improve the slow performance.

Microsoft Suggestions to Optimize Windows 7 Performance

If you decide to do a fresh OS install, download all the chipset and device drivers in advance, along with any essential accessory programs from the Samsung UK support site and have them ready at hand on a CD or DVD.

It might be wise to call Samsung before you begin to see if they have any general advice to offer.

One sure way to solve your problems would be to get a new PC. There are good deals to be had from now until the end of the year. You would get more years of life, a warranty and an up to date OS with an upgrade path to Windows 10 and maybe the one following it. Your laptop has drivers for XP, Vista and 7. That's an indicator of the age of the design. Changing in a HD or SSD only adds one new component.

All the choices are yours to make.

 

Results as requested - chkdsk /f to follow shortly:

sfc /scannow:

2014-11-05 11:40:59, Info CSI 00000009 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:40:59, Info CSI 0000000a [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:06, Info CSI 0000000c [SR] Verify complete
2014-11-05 11:41:06, Info CSI 0000000d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:06, Info CSI 0000000e [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:12, Info CSI 00000010 [SR] Verify complete
2014-11-05 11:41:13, Info CSI 00000011 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:13, Info CSI 00000012 [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:20, Info CSI 00000014 [SR] Verify complete
2014-11-05 11:41:21, Info CSI 00000015 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:21, Info CSI 00000016 [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:24, Info CSI 00000018 [SR] Verify complete
2014-11-05 11:41:25, Info CSI 00000019 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:25, Info CSI 0000001a [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:28, Info CSI 0000001c [SR] Verify complete
2014-11-05 11:41:28, Info CSI 0000001d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:28, Info CSI 0000001e [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:31, Info CSI 00000020 [SR] Verify complete
2014-11-05 11:41:32, Info CSI 00000021 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:32, Info CSI 00000022 [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:35, Info CSI 00000024 [SR] Verify complete
2014-11-05 11:41:35, Info CSI 00000025 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:35, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:38, Info CSI 00000028 [SR] Verify complete
2014-11-05 11:41:39, Info CSI 00000029 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:39, Info CSI 0000002a [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:46, Info CSI 0000002c [SR] Verify complete
2014-11-05 11:41:46, Info CSI 0000002d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:46, Info CSI 0000002e [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:52, Info CSI 00000030 [SR] Verify complete
2014-11-05 11:41:53, Info CSI 00000031 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:53, Info CSI 00000032 [SR] Beginning Verify and Repair transaction
2014-11-05 11:41:57, Info CSI 00000034 [SR] Verify complete
2014-11-05 11:41:57, Info CSI 00000035 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:41:57, Info CSI 00000036 [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:01, Info CSI 00000038 [SR] Verify complete
2014-11-05 11:42:01, Info CSI 00000039 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:01, Info CSI 0000003a [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:05, Info CSI 0000003c [SR] Verify complete
2014-11-05 11:42:05, Info CSI 0000003d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:05, Info CSI 0000003e [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:12, Info CSI 00000040 [SR] Verify complete
2014-11-05 11:42:12, Info CSI 00000041 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:12, Info CSI 00000042 [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:18, Info CSI 00000044 [SR] Verify complete
2014-11-05 11:42:19, Info CSI 00000045 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:19, Info CSI 00000046 [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:23, Info CSI 00000048 [SR] Verify complete
2014-11-05 11:42:23, Info CSI 00000049 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:23, Info CSI 0000004a [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:35, Info CSI 0000004c [SR] Verify complete
2014-11-05 11:42:35, Info CSI 0000004d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:35, Info CSI 0000004e [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:48, Info CSI 00000050 [SR] Verify complete
2014-11-05 11:42:49, Info CSI 00000051 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:49, Info CSI 00000052 [SR] Beginning Verify and Repair transaction
2014-11-05 11:42:56, Info CSI 00000057 [SR] Verify complete
2014-11-05 11:42:56, Info CSI 00000058 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:42:56, Info CSI 00000059 [SR] Beginning Verify and Repair transaction
2014-11-05 11:43:04, Info CSI 0000005c [SR] Verify complete
2014-11-05 11:43:05, Info CSI 0000005d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:43:05, Info CSI 0000005e [SR] Beginning Verify and Repair transaction
2014-11-05 11:43:13, Info CSI 00000062 [SR] Verify complete
2014-11-05 11:43:13, Info CSI 00000063 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:43:13, Info CSI 00000064 [SR] Beginning Verify and Repair transaction
2014-11-05 11:43:26, Info CSI 0000006e [SR] Verify complete
2014-11-05 11:43:26, Info CSI 0000006f [SR] Verifying 100 (0x00000064) components
2014-11-05 11:43:26, Info CSI 00000070 [SR] Beginning Verify and Repair transaction
2014-11-05 11:43:39, Info CSI 00000072 [SR] Verify complete
2014-11-05 11:43:40, Info CSI 00000073 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:43:40, Info CSI 00000074 [SR] Beginning Verify and Repair transaction
2014-11-05 11:43:49, Info CSI 00000076 [SR] Verify complete
2014-11-05 11:43:50, Info CSI 00000077 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:43:50, Info CSI 00000078 [SR] Beginning Verify and Repair transaction
2014-11-05 11:44:00, Info CSI 0000007a [SR] Verify complete
2014-11-05 11:44:00, Info CSI 0000007b [SR] Verifying 100 (0x00000064) components
2014-11-05 11:44:00, Info CSI 0000007c [SR] Beginning Verify and Repair transaction
2014-11-05 11:44:12, Info CSI 0000007e [SR] Verify complete
2014-11-05 11:44:13, Info CSI 0000007f [SR] Verifying 100 (0x00000064) components
2014-11-05 11:44:13, Info CSI 00000080 [SR] Beginning Verify and Repair transaction
2014-11-05 11:44:22, Info CSI 00000082 [SR] Verify complete
2014-11-05 11:44:22, Info CSI 00000083 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:44:22, Info CSI 00000084 [SR] Beginning Verify and Repair transaction
2014-11-05 11:44:36, Info CSI 00000088 [SR] Verify complete
2014-11-05 11:44:36, Info CSI 00000089 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:44:36, Info CSI 0000008a [SR] Beginning Verify and Repair transaction
2014-11-05 11:44:48, Info CSI 0000008c [SR] Verify complete
2014-11-05 11:44:48, Info CSI 0000008d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:44:48, Info CSI 0000008e [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:06, Info CSI 00000090 [SR] Verify complete
2014-11-05 11:45:06, Info CSI 00000091 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:06, Info CSI 00000092 [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:17, Info CSI 00000094 [SR] Verify complete
2014-11-05 11:45:17, Info CSI 00000095 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:17, Info CSI 00000096 [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:20, Info CSI 00000098 [SR] Verify complete
2014-11-05 11:45:21, Info CSI 00000099 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:21, Info CSI 0000009a [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:22, Info CSI 0000009c [SR] Verify complete
2014-11-05 11:45:22, Info CSI 0000009d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:22, Info CSI 0000009e [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:31, Info CSI 000000a0 [SR] Verify complete
2014-11-05 11:45:31, Info CSI 000000a1 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:31, Info CSI 000000a2 [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:41, Info CSI 000000c0 [SR] Verify complete
2014-11-05 11:45:41, Info CSI 000000c1 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:41, Info CSI 000000c2 [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:44, Info CSI 000000c4 [SR] Verify complete
2014-11-05 11:45:44, Info CSI 000000c5 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:44, Info CSI 000000c6 [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:50, Info CSI 000000c8 [SR] Verify complete
2014-11-05 11:45:50, Info CSI 000000c9 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:50, Info CSI 000000ca [SR] Beginning Verify and Repair transaction
2014-11-05 11:45:53, Info CSI 000000cc [SR] Verify complete
2014-11-05 11:45:54, Info CSI 000000cd [SR] Verifying 100 (0x00000064) components
2014-11-05 11:45:54, Info CSI 000000ce [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:13, Info CSI 000000d0 [SR] Verify complete
2014-11-05 11:46:14, Info CSI 000000d1 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:14, Info CSI 000000d2 [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:24, Info CSI 000000d5 [SR] Verify complete
2014-11-05 11:46:24, Info CSI 000000d6 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:24, Info CSI 000000d7 [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:27, Info CSI 000000d9 [SR] Verify complete
2014-11-05 11:46:28, Info CSI 000000da [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:28, Info CSI 000000db [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:30, Info CSI 000000dd [SR] Verify complete
2014-11-05 11:46:31, Info CSI 000000de [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:31, Info CSI 000000df [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:39, Info CSI 000000e1 [SR] Verify complete
2014-11-05 11:46:40, Info CSI 000000e2 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:40, Info CSI 000000e3 [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:46, Info CSI 000000e5 [SR] Verify complete
2014-11-05 11:46:46, Info CSI 000000e6 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:46, Info CSI 000000e7 [SR] Beginning Verify and Repair transaction
2014-11-05 11:46:54, Info CSI 000000e9 [SR] Verify complete
2014-11-05 11:46:55, Info CSI 000000ea [SR] Verifying 100 (0x00000064) components
2014-11-05 11:46:55, Info CSI 000000eb [SR] Beginning Verify and Repair transaction
2014-11-05 11:47:12, Info CSI 00000108 [SR] Verify complete
2014-11-05 11:47:12, Info CSI 00000109 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:47:12, Info CSI 0000010a [SR] Beginning Verify and Repair transaction
2014-11-05 11:47:21, Info CSI 00000115 [SR] Verify complete
2014-11-05 11:47:22, Info CSI 00000116 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:47:22, Info CSI 00000117 [SR] Beginning Verify and Repair transaction
2014-11-05 11:47:56, Info CSI 00000119 [SR] Verify complete
2014-11-05 11:47:57, Info CSI 0000011a [SR] Verifying 100 (0x00000064) components
2014-11-05 11:47:57, Info CSI 0000011b [SR] Beginning Verify and Repair transaction
2014-11-05 11:48:05, Info CSI 0000011d [SR] Verify complete
2014-11-05 11:48:06, Info CSI 0000011e [SR] Verifying 100 (0x00000064) components
2014-11-05 11:48:06, Info CSI 0000011f [SR] Beginning Verify and Repair transaction
2014-11-05 11:48:35, Info CSI 00000122 [SR] Verify complete
2014-11-05 11:48:35, Info CSI 00000123 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:48:35, Info CSI 00000124 [SR] Beginning Verify and Repair transaction
2014-11-05 11:48:44, Info CSI 00000126 [SR] Verify complete
2014-11-05 11:48:44, Info CSI 00000127 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:48:44, Info CSI 00000128 [SR] Beginning Verify and Repair transaction
2014-11-05 11:48:55, Info CSI 0000012a [SR] Verify complete
2014-11-05 11:48:55, Info CSI 0000012b [SR] Verifying 100 (0x00000064) components
2014-11-05 11:48:55, Info CSI 0000012c [SR] Beginning Verify and Repair transaction
2014-11-05 11:49:02, Info CSI 0000012e [SR] Verify complete
2014-11-05 11:49:03, Info CSI 0000012f [SR] Verifying 100 (0x00000064) components
2014-11-05 11:49:03, Info CSI 00000130 [SR] Beginning Verify and Repair transaction
2014-11-05 11:49:09, Info CSI 00000133 [SR] Verify complete
2014-11-05 11:49:09, Info CSI 00000134 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:49:09, Info CSI 00000135 [SR] Beginning Verify and Repair transaction
2014-11-05 11:49:47, Info CSI 00000137 [SR] Verify complete
2014-11-05 11:49:48, Info CSI 00000138 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:49:48, Info CSI 00000139 [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:06, Info CSI 0000013c [SR] Verify complete
2014-11-05 11:50:06, Info CSI 0000013d [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:06, Info CSI 0000013e [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:12, Info CSI 00000140 [SR] Verify complete
2014-11-05 11:50:12, Info CSI 00000141 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:12, Info CSI 00000142 [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:21, Info CSI 00000144 [SR] Verify complete
2014-11-05 11:50:21, Info CSI 00000145 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:21, Info CSI 00000146 [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:40, Info CSI 00000149 [SR] Verify complete
2014-11-05 11:50:40, Info CSI 0000014a [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:40, Info CSI 0000014b [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:48, Info CSI 0000014d [SR] Verify complete
2014-11-05 11:50:49, Info CSI 0000014e [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:49, Info CSI 0000014f [SR] Beginning Verify and Repair transaction
2014-11-05 11:50:57, Info CSI 00000151 [SR] Verify complete
2014-11-05 11:50:58, Info CSI 00000152 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:50:58, Info CSI 00000153 [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:06, Info CSI 00000155 [SR] Verify complete
2014-11-05 11:51:06, Info CSI 00000156 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:06, Info CSI 00000157 [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:19, Info CSI 0000015a [SR] Verify complete
2014-11-05 11:51:19, Info CSI 0000015b [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:19, Info CSI 0000015c [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:25, Info CSI 0000015e [SR] Verify complete
2014-11-05 11:51:26, Info CSI 0000015f [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:26, Info CSI 00000160 [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:38, Info CSI 00000162 [SR] Verify complete
2014-11-05 11:51:39, Info CSI 00000163 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:39, Info CSI 00000164 [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:49, Info CSI 00000167 [SR] Verify complete
2014-11-05 11:51:49, Info CSI 00000168 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:49, Info CSI 00000169 [SR] Beginning Verify and Repair transaction
2014-11-05 11:51:56, Info CSI 0000016b [SR] Verify complete
2014-11-05 11:51:57, Info CSI 0000016c [SR] Verifying 100 (0x00000064) components
2014-11-05 11:51:57, Info CSI 0000016d [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:09, Info CSI 0000016f [SR] Verify complete
2014-11-05 11:52:09, Info CSI 00000170 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:09, Info CSI 00000171 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:19, Info CSI 00000173 [SR] Verify complete
2014-11-05 11:52:19, Info CSI 00000174 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:19, Info CSI 00000175 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:28, Info CSI 00000177 [SR] Verify complete
2014-11-05 11:52:29, Info CSI 00000178 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:29, Info CSI 00000179 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:32, Info CSI 0000017b [SR] Verify complete
2014-11-05 11:52:33, Info CSI 0000017c [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:33, Info CSI 0000017d [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:39, Info CSI 0000017f [SR] Verify complete
2014-11-05 11:52:40, Info CSI 00000180 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:40, Info CSI 00000181 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:45, Info CSI 00000183 [SR] Verify complete
2014-11-05 11:52:45, Info CSI 00000184 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:45, Info CSI 00000185 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:50, Info CSI 00000187 [SR] Verify complete
2014-11-05 11:52:50, Info CSI 00000188 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:50, Info CSI 00000189 [SR] Beginning Verify and Repair transaction
2014-11-05 11:52:55, Info CSI 0000018b [SR] Verify complete
2014-11-05 11:52:56, Info CSI 0000018c [SR] Verifying 100 (0x00000064) components
2014-11-05 11:52:56, Info CSI 0000018d [SR] Beginning Verify and Repair transaction
2014-11-05 11:53:05, Info CSI 0000018f [SR] Verify complete
2014-11-05 11:53:06, Info CSI 00000190 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:53:06, Info CSI 00000191 [SR] Beginning Verify and Repair transaction
2014-11-05 11:53:50, Info CSI 00000193 [SR] Verify complete
2014-11-05 11:53:51, Info CSI 00000194 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:53:51, Info CSI 00000195 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:04, Info CSI 00000197 [SR] Verify complete
2014-11-05 11:54:05, Info CSI 00000198 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:54:05, Info CSI 00000199 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:15, Info CSI 0000019b [SR] Verify complete
2014-11-05 11:54:16, Info CSI 0000019c [SR] Verifying 100 (0x00000064) components
2014-11-05 11:54:16, Info CSI 0000019d [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:25, Info CSI 0000019f [SR] Verify complete
2014-11-05 11:54:26, Info CSI 000001a0 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:54:26, Info CSI 000001a1 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:32, Info CSI 000001a3 [SR] Verify complete
2014-11-05 11:54:32, Info CSI 000001a4 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:54:32, Info CSI 000001a5 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:37, Info CSI 000001a7 [SR] Verify complete
2014-11-05 11:54:37, Info CSI 000001a8 [SR] Verifying 100 (0x00000064) components
2014-11-05 11:54:37, Info CSI 000001a9 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:47, Info CSI 000001ab [SR] Verify complete
2014-11-05 11:54:47, Info CSI 000001ac [SR] Verifying 45 (0x0000002d) components
2014-11-05 11:54:47, Info CSI 000001ad [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:50, Info CSI 000001af [SR] Verify complete
2014-11-05 11:54:50, Info CSI 000001b0 [SR] Repairing 0 components
2014-11-05 11:54:50, Info CSI 000001b1 [SR] Beginning Verify and Repair transaction
2014-11-05 11:54:50, Info CSI 000001b3 [SR] Repair complete

 

CHKDSK results

Sorry for the delay in doing this one, I forgot to add the /f. Huh what a numpty! Anyway, just done it properly and this is the report.


Checking file system on C:
The type of the file system is NTFS.
Volume label is HDD System.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
302336 file records processed. File verification completed.
577 large file records processed. 0 bad file records processed. 4 EA records processed. 49 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
357974 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
302336 file SDs/SIDs processed. Cleaning up 17 unused index entries from index $SII of file 0x9.
Cleaning up 17 unused index entries from index $SDH of file 0x9.
Cleaning up 17 unused security descriptors.
Security descriptor verification completed.
27820 data files processed. CHKDSK is verifying Usn Journal...
36239360 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

133102591 KB total disk space.
52548872 KB in 177096 files.
117868 KB in 27821 indexes.
0 KB in bad sectors.
411451 KB in use by the system.
65536 KB occupied by the log file.
80024400 KB available on disk.

4096 bytes in each allocation unit.
33275647 total allocation units on disk.
20006100 allocation units available on disk.

Internal Info:
00 9d 04 00 80 20 03 00 3d af 05 00 00 00 00 00 ..... ..=.......
a6 71 00 00 31 00 00 00 00 00 00 00 00 00 00 00 .q..1...........
88 91 26 00 50 01 25 00 b0 1b 25 00 00 00 25 00 ..&.P.%...%...%.

Windows has finished checking your disk.
Please wait while your computer restarts.

 

Thank you, Howattee. I don't see anything in the logs to indicate that either the OS or the HD needs replacement. If neither is at fault, then replacement will not fix the problem. On the other hand, reinstalling Windows does sometimes fix mysterious problems. It's a proprietary system and the inner workings are obscure.

If you are comfortable with burning an .iso image to disk, you might try a "live CD" for linux that will run from the DVD drive. If the USB ports work under linux, that would rule out a hardware problem. Important that you do not install the linux OS, just run it as a trial from the CD. It will be slow. You just want to see if it loads OK and if it recognizes an inserted USB stick.

If you decide to try the linux option, here is a link to Lubuntu, a version of Ubuntu with a simpler GUI similar to older Windows versions. The file size is just under 700MB. It's a handy tool to have.

Lubuntu 14.04 download

Scroll down to find the PC (Intel x86) desktop image that "allows you to try Lubuntu without changing your computer ".

Curious to know, in all the things you have done, if you reinstalled the drivers for your card reader and if you have checked it again lately.

 

Now that is one thing I haven't done as I could not find the drivers on Samsung's website, with everything all scrambled up together! I was also panicking a bit so I shall take another look. Thanks.

I have also now run SeaTools for DOS and it reports everything has passed, that's running the basic test and the extended test.

 

If the card reader is still not working and you can't find updated drivers on the Samsung site, use the ones that are already on your PC. Just remove the device and reboot, allowing Windows to reinstall them. If the card reader is not working, you don't have anything to lose.

I would also try again re-installing the drivers for all the USB hubs and devices.

 

Are you going to try to reinstall. Sorry for not posting for a while. I crashed my machine and had to reinstall win 7 and everything else I had in it. Did you receive or create any recovery disks. Here's your Users Manual. Just click on User Manual(Windows 7) and let it download. On page 109 The manual has recovery instructions. http://www.samsung.com/uk/support/model/NP-X520-JB01UK

 

I have now booted into Lubuntu & the USB's are not working there either! I have also tried one last time to reinstall the drivers using windows automatic and it made no difference.

I had a look with a torch and couldn't see anything obviously wrong/missing. The 3 USB ports are all side by side and as none are working, I'm going to make a wild guess and say that it's the power supply to them that's the fault.


I guess I'll have a word with the repair man in Dumfries & see if there's anything he can do.

Thank you so much for all your help, guys. You rock!

 

Why not purchase a new power supply(AC Adaptor) if that is what you use in your country. It might be cheaper than the repair man. Samsung sells them so do a lot web sites. Try to do a www.google.com search.

 

Hi Elljay,

Umm, afraid I don't know anything much about the inside of a laptop. Guess I need a crash course in power supplies. I'll google it right now, thanks.

 

Umm, ok I've been thinking about your post and I think I misunderstood. You are talking about replacing the external power cable/supply? What would that do if it's a motherboard problem?

 

Terri, I think lj50 is referring to the Charger unit. You're using a Laptop and it's powered by a battery which is in turn recharged by your charger unit which powers off the AC wall socket - correct?
Have you had any trouble with battery power or not being able to recharge it?
The fact that you ran Ubuntu and were unable to get the USB connectors to work would suggest to me that you have a Motherboard circuitry problem with your USB connectors.
This may be an expensive exercise with a Repair shop. I would be more inclined to follow antik's suggestion to investigate a new Laptop purchase as there are plenty of GOOD deals going at the moment.
You will have to weigh up what a Repairman will charge to diagnose your problem (usually laptop guys want to charge around $125.00NZD per hour) and we can buy HP/Toshiba/Acer/Samsung units from $500 to $900.00 for the average sized laptop.
Your choice/decision. Neil.

 

Ok. Thanks for the advice there Neil. I'm going have a serious think about it.

 

Hello to all you lovely people, esp. Antik, retiredlearner and lj50.

I just wanted to thank you all for your help. I have now upgraded my laptop to Windows 7 professional and my USB's are still not working.

For the little I use it for, I am going to replace it with a used like-for-like laptop so I can just swap hdd's and not have to worry about anything else.

So once again. Thank you all very much for your help.