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Resolved Unsuccessful Startup Repair

Discussion in 'Windows 7' started by jdblue1976, 2013/06/29.

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  1. 2013/07/02
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    So I turned off the laptop and when I turn it back on it went back to Startup Repair. It says "Repairing disk errors." Which ran overnight and was still running this morning. I tried booting from the recovery disk and it still trying to repair the disk errors. It won't let me cancel the repair.

    Thanks
     
    jdblue1976,
    #21
  2. 2013/07/02
    broni

    broni Moderator Malware Analyst

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    I suggest you turn it off manually and...

    Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
    For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

    Note : If you do not know how to set your computer to boot from CD follow the steps here
     
    broni,
    #22


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  4. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Back on track. Last night it finally ran Scan Disk, then this afternoon it booted in Safe Mode. Ran the Search as requested, here's the log file.

    Farbar Recovery Scan Tool (x64) Version: 30-06-2013
    Ran by Allie at 2013-07-03 16:20:13
    Running from F:\
    Boot Mode: Safe Mode (minimal)

    ================== Search: "dwm.exe" ===================

    C:\Windows\winsxs\amd64_microsoft-windows-d..pwindowmanager-core_31bf3856ad364e35_6.1.7601.17514_none_ebc99983d3d18578\dwm.exe
    [2009-07-13 19:37] - [2009-07-13 21:39] - 0120320 ____A (Microsoft Corporation) F162D5F5E845B9DC352DD1BAD8CEF1BC

    C:\Windows\winsxs\amd64_microsoft-windows-d..pwindowmanager-core_31bf3856ad364e35_6.1.7600.16385_none_e99885bbd6e301de\dwm.exe
    [2009-07-13 19:37] - [2009-07-13 21:39] - 0120320 ____A (Microsoft Corporation) F162D5F5E845B9DC352DD1BAD8CEF1BC

    C:\Windows\System32\dwm.exe
    [2009-07-13 19:37] - [2009-07-13 21:39] - 0120320 ____A (Microsoft Corporation) F162D5F5E845B9DC352DD1BAD8CEF1BC

    ====== End Of Search ======
     
    jdblue1976,
    #23
  5. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    OK, some good news :)

    Since the situation has changed....what does happen when you try to boot to normal mode?
     
    broni,
    #24
  6. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    It booted up quickly, with an "dwm.exe - System Error The program can't start because dxgi.dll is missing from your computer. Try reinstalling the program to fix this problem. "

    Other than that it seems to be working.
     
    jdblue1976,
    #25
  7. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    Are you saying that except for the error it boots to normal mode no problem?
     
    broni,
    #26
  8. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Looks like BitDefender is not running either.
     
    jdblue1976,
    #27
  9. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Correct, it's booting into normal mode with no problem.
     
    jdblue1976,
    #28
  10. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2
    64-bit users go HERE
    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box and paste it into the main textfield:
    Code:
    :filefind
dxgi.dll
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
    broni,
    #29
  11. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    ystemLook 30.07.11 by jpshortstuff
    Log created at 22:13 on 03/07/2013 by Allie
    Administrator - Elevation successful

    No Context: Code:

    ========== filefind ==========

    Searching for "dxgi.dll "
    C:\Windows\SysWOW64\dxgi.dll --a---- 293376 bytes [12:36 28/02/2013] [20:20 13/01/2013] D4F264FE23F8953D840904418220C15E
    C:\Windows\winsxs\amd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.1.7600.16385_none_967369fa383dc06f\dxgi.dll --a---- 658432 bytes [23:41 13/07/2009] [01:40 14/07/2009] D95DB5C915C001F78709C17285109BDC
    C:\Windows\winsxs\amd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.1.7601.17514_none_98a47dc2352c4409\dxgi.dll --a---- 658944 bytes [21:07 06/07/2012] [13:26 20/11/2010] F404E59DB6A0F122AB26BF4F3E2FD0FA
    C:\Windows\winsxs\x86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.1.7600.16385_none_3a54ce767fe04f39\dxgi.dll --a---- 507392 bytes [23:28 13/07/2009] [01:15 14/07/2009] DD76301614636306414EFA94A9AC5A03
    C:\Windows\winsxs\x86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.1.7601.17514_none_3c85e23e7cced2d3\dxgi.dll --a---- 508416 bytes [21:07 06/07/2012] [12:18 20/11/2010] 0411B7958C524BB2E91EE1B3035FE321
    C:\Windows\winsxs\x86_microsoft-windows-directx-dxgi_31bf3856ad364e35_7.1.7601.16492_none_2d9df37207f811b4\dxgi.dll --a---- 293376 bytes [12:36 28/02/2013] [20:20 13/01/2013] D4F264FE23F8953D840904418220C15E

    -= EOF =-
     
    jdblue1976,
    #30
  12. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    Copy dxgi.dll from here:
    C:\Windows\winsxs\amd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.1.7601.17514_none_98a47dc2352c4409\dxgi.dll
    to:
    C:\Windows\System32 folder.
    Restart computer and see if the error is gone.
     
    broni,
    #31
  13. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Ok, so the dxgi error went away. Now it says "Desktop Window Manager stopped working and was closed. "
    But other than that it booted up.
     
    jdblue1976,
    #32
  14. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    You must have some system files issues.

    First of all make sure your Windows updates are current.

    Then....

    Download Windows Repair (All in One) from this site

    Install the program then run it.

    NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator ".
    NOTE 2. Disable your antivirus program before running Windows Repair.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    Leave all checkmarks as they're.
    NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

    Click on Start button.

    [​IMG]

    Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
    64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
    32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
     
    broni,
    #33
  15. 2013/07/03
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    I'll give that a go in the AM.

    Thanks for the help.
     
    jdblue1976,
    #34
  16. 2013/07/03
    broni

    broni Moderator Malware Analyst

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    :)...
     
    broni,
    #35
  17. 2013/07/04
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Rise and shine! Happy 4th!

    Running Repair Under System Account
    Starting Repairs...
    Start (7/4/2013 9:18:51 AM)

    Reset Registry Permissions 01/03
    HKEY_CURRENT_USER & Sub Keys
    Start (7/4/2013 9:18:51 AM)
    Running Repair Under Current User Account
    Done (7/4/2013 9:18:53 AM)

    Reset Registry Permissions 02/03
    HKEY_LOCAL_MACHINE & Sub Keys
    Start (7/4/2013 9:18:53 AM)
    Running Repair Under System Account
    Done (7/4/2013 9:20:14 AM)

    Reset Registry Permissions 03/03
    HKEY_CLASSES_ROOT & Sub Keys
    Start (7/4/2013 9:20:14 AM)
    Running Repair Under System Account
    Done (7/4/2013 9:20:41 AM)

    Register System Files
    Start (7/4/2013 9:20:41 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:20:57 AM)

    Repair WMI
    Start (7/4/2013 9:20:57 AM)
    Running Repair Under Current User Account
    Invalid Global Switch.

    Invalid Global Switch.

    Running Repair Under System Account
    Invalid Global Switch.

    Invalid Global Switch.

    Done (7/4/2013 9:22:49 AM)

    Repair Windows Firewall
    Start (7/4/2013 9:22:49 AM)
    Running Repair Under Current User Account
    The Internet Connection Sharing (ICS) service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Internet Connection Sharing (ICS) service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.

    Running Repair Under System Account
    The Internet Connection Sharing (ICS) service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Internet Connection Sharing (ICS) service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.

    Done (7/4/2013 9:23:24 AM)

    Repair Internet Explorer
    Start (7/4/2013 9:23:24 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:23:39 AM)

    Repair MDAC/MS Jet
    Start (7/4/2013 9:23:39 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:23:43 AM)

    Repair Hosts File
    Start (7/4/2013 9:23:43 AM)
    Running Repair Under System Account
    Done (7/4/2013 9:23:46 AM)

    Remove Policies Set By Infections
    Start (7/4/2013 9:23:46 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:23:51 AM)

    Repair Icons
    Start (7/4/2013 9:23:51 AM)
    Running Repair Under System Account
    Could Not Find C:\Users\Allie\AppData\Local\IconCache.db.bak
    Could Not Find C:\Users\Allie\AppData\Local\IconCache.db
    Done (7/4/2013 9:23:53 AM)

    Repair Winsock & DNS Cache
    Start (7/4/2013 9:23:53 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:24:06 AM)

    Repair Proxy Settings
    Start (7/4/2013 9:24:06 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:24:11 AM)

    Repair Windows Updates
    Start (7/4/2013 9:24:11 AM)
    Running Repair Under Current User Account
    The Windows Update service is not started.

    More help is available by typing NET HELPMSG 3521.

    The system cannot find the file specified.
    Running Repair Under System Account
    The Cryptographic Services service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Background Intelligent Transfer Service service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Windows Update service is not started.

    More help is available by typing NET HELPMSG 3521.

    The system cannot find the file specified.
    Done (7/4/2013 9:24:49 AM)

    Repair CD/DVD Missing/Not Working
    Start (7/4/2013 9:24:49 AM)
    Done (7/4/2013 9:24:49 AM)

    Repair Volume Shadow Copy Service
    Start (7/4/2013 9:24:49 AM)
    Running Repair Under Current User Account
    The Volume Shadow Copy service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Microsoft Software Shadow Copy Provider service is not started.

    More help is available by typing NET HELPMSG 3521.

    Running Repair Under System Account
    The Volume Shadow Copy service is not started.

    More help is available by typing NET HELPMSG 3521.

    The Microsoft Software Shadow Copy Provider service is not started.

    More help is available by typing NET HELPMSG 3521.

    Done (7/4/2013 9:24:54 AM)

    Repair MSI (Windows Installer)
    Start (7/4/2013 9:24:54 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:03 AM)

    Repair bat Association
    Start (7/4/2013 9:25:03 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:08 AM)

    Repair cmd Association
    Start (7/4/2013 9:25:08 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:12 AM)

    Repair com Association
    Start (7/4/2013 9:25:12 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:17 AM)

    Repair Directory Association
    Start (7/4/2013 9:25:17 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:22 AM)

    Repair Drive Association
    Start (7/4/2013 9:25:22 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:27 AM)

    Repair exe Association
    Start (7/4/2013 9:25:27 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:31 AM)

    Repair Folder Association
    Start (7/4/2013 9:25:31 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:36 AM)

    Repair inf Association
    Start (7/4/2013 9:25:36 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:41 AM)

    Repair lnk (Shortcuts) Association
    Start (7/4/2013 9:25:41 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:46 AM)

    Repair msc Association
    Start (7/4/2013 9:25:46 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:51 AM)

    Repair reg Association
    Start (7/4/2013 9:25:51 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:25:56 AM)

    Repair scr Association
    Start (7/4/2013 9:25:56 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:26:01 AM)

    Repair Windows Safe Mode
    Start (7/4/2013 9:26:01 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:26:06 AM)

    Repair Print Spooler
    Start (7/4/2013 9:26:06 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:26:19 AM)

    Restore Important Windows Services
    Start (7/4/2013 9:26:19 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:26:24 AM)

    Set Windows Services To Default Startup
    Start (7/4/2013 9:26:24 AM)
    Running Repair Under Current User Account
    Running Repair Under System Account
    Done (7/4/2013 9:26:33 AM)

    Cleaning up empty logs...

    All Selected Repairs Done.
    Done (7/4/2013 9:26:33 AM)
    Total Repair Time: 00:07:42


    ...YOU MUST RESTART YOUR SYSTEM...
    Running Repair Under System Account
     
    jdblue1976,
    #36
  18. 2013/07/04
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    BTW: still have the "Desktop Window Manager stopped working" error.
     
    jdblue1976,
    #37
  19. 2013/07/04
    broni

    broni Moderator Malware Analyst

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    Are Windows updates current?

    What is the EXACT error message?
     
    broni,
    #38
  20. 2013/07/05
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    Desktop Window Manager

    Desktop Window Manager stopped working and was closed

    A problem caused the application to stop working correctly.
    Windows will notify you if a solution is available.
     
    jdblue1976,
    #39
  21. 2013/07/05
    jdblue1976 Contributing Member

    jdblue1976 Well-Known Member Thread Starter

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    And yes Windows Updates are current
     
    jdblue1976,
    #40
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