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Resolved Unable to install win 10 on 8.1 machine

Discussion in 'Windows 8' started by DugE, 2016/01/25.

  1. 2016/03/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok, then you did an upgrade installation. You can perform a clean install if you wish but how is the computer running now?
     
  2. 2016/03/12
    DugE

    DugE Well-Known Member Thread Starter

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    The upgrade installation failed though. The computer is doing fine with 8.1. Every try I made to install 10 has failed. Today I'm going to try and change the boot order to see if I can boot from the windows 10 usb. Before I just opened the win10 file and run the setup.exe as administrator. That failed also but going to see if this makes a difference. If not I guess I'll try the full install without keeping his files and settings. How will I get his internet connection back if that is lost in the process?
     

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  4. 2016/03/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    If you perform a clean install then you will need to reinstall the drivers for your hardware devices so I would download the drivers for your motherboard chipset, network, video card, audio, etc. and put those setup files on a USB flash drive for use when you finish performing the clean install of Windows 10.
     
  5. 2016/03/12
    DugE

    DugE Well-Known Member Thread Starter

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    This computer would not let me change the boot order. I'll try to get the drivers and do a clean install.
     
  6. 2016/03/12
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Post #16 requested more info on the HP laptop, Model etc. would help as we are shooting blind here. eg. does it have 2 HDD's installed? Neil.
     
  7. 2016/03/13
    DugE

    DugE Well-Known Member Thread Starter

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    Operating System - Windows 8.1 62 bit

    CPU - AMD A6-5200
    Kabini 28nm Technology

    RAM - 4.00GB Single channel DDR3@798 MHz

    MOTHERBOARD - Hewlett-Packerd 2330 (Socket FTI)

    GRAPHICS - Genericc PnP Monitor
    512 MB ATI AMD Radeon HD 8400/R3 Series

    STORAGE - 465GB ST500LT012-IDG14 SATA Disk Device

    OPTICAL DRIVES - hp DVDRW SU208GB SATA CDROM Device

    AUDIO - Realtek High Definition Audio
     
  8. 2016/03/13
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    What is the Product Number(P/N) of the HP Notebook. There are different models and versions. Make sure your A/C Adaptor is unplugged remove the battery. Look in the battery compartment it's the number following P/N. If HP Support Assistant is installed click on it on the bottom informational strip it will be listed there. If HP Advisor is installed go to the dashboard it will be listed in that bottom informational strip. It's also listed in the BIOS(But we rather you did not play around in there).
     
  9. 2016/03/13
    DugE

    DugE Well-Known Member Thread Starter

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    Product Number: LOQ19UA#ABA
     
  10. 2016/03/13
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    You may have misread the P/N. When I research my HP resources it can not find that particular P/N. I'm pretty sure you meant 64-bit OS.
     
    Last edited: 2016/03/13
  11. 2016/03/13
    DugE

    DugE Well-Known Member Thread Starter

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    I got the P/N from HP support assistant. Not sure if it began with LO or L0. A closer look and it look more like L0.
     
  12. 2016/03/13
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    The second character is the number zero(0). HP - 15.6" Laptop - AMD A6-Series - 4GB Memory - 500GB Hard Drive - Black 15-f205dx. L0Q19UA
     
    Last edited: 2016/03/13
  13. 2016/03/13
    DugE

    DugE Well-Known Member Thread Starter

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    L0Q19UA#ABA is the product number according to Hp Support Assistant.
     
  14. 2016/03/13
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Check my above Post#31
     
  15. 2016/03/14
    DugE

    DugE Well-Known Member Thread Starter

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    Ok you got it right now what?
     
  16. 2016/03/14
    DugE

    DugE Well-Known Member Thread Starter

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    Referring to post #23: Is there a program that can get the needed drivers from the computer and let me save them to a usb?
     
  17. 2016/03/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No, you will need to manually visit the HP website and put in your model number of the computer that you have and download the drivers individually.

    Do you need assistance with finding the drivers for your machine?
     
  18. 2016/03/14
    DugE

    DugE Well-Known Member Thread Starter

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    I won't know until this weekend.
     
  19. 2016/03/14
    lj50 Lifetime Subscription

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  20. 2016/03/15
    DugE

    DugE Well-Known Member Thread Starter

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    Is there a way I can find out which drivers are already on the computer? HP's site has several to choose from.
     
  21. 2016/03/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes you can open Device Manager and expand each category to figure out what hardware devices your computer has.
     

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