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Resolved scrolling problems

Discussion in 'Windows XP' started by gail 50, 2009/05/29.

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  1. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    Its now downloading:eek:
     
    gail 50,
    #21
  2. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    You'll need to unzip the file by double clicking on it, and then double click on setup.exe to start installation.
     
    broni,
    #22


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  4. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    well its downloaded but i cant see where you install it?? its just a zipped yellow folder
     
    gail 50,
    #23
  5. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    Read my previous reply, please.
     
    broni,
    #24
  6. 2009/05/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Right click on the zipped folder and click extract all. A Unzip extracting wizard will pop up. Follow the directions in the wizard to extract the zipped folder. After its extracted open the folder and double click on setup.exe to start the installation.
     
    Evan Omo,
    #25
  7. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    The yellow ? says other devices..........not other drivers
     
    gail 50,
    #26
  8. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    It doesn't matter.
    Follow my instructions.

    Did you finish installing chipset driver?
    One thing at a time, please.
     
    broni,
    #27
  9. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    there is a lot of setup icons but not one that says setupexe

    You have a lot of patience and I fear i am pushing them!
     
    gail 50,
    #28
  10. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    Right, I have installed chipset driver and rebooted comp as it instructed, now what lol
    When I right click on yellow ? Other devices it comes up with just another yellow? and simply says other devices??
     
    gail 50,
    #29
  11. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    You're doing fine :)
    In Windows Explorer got Tools>Folder options>View tab
    UN-check Hide extensions for known file types
    Click OK.
    Restart Windows Explorer, and you should see setup.exe
     
    broni,
    #30
  12. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    Is the yellow "!" mark next to Video controller(VGA Compatable) in Device Manager gone?
     
    broni,
    #31
  13. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    You don't right click on yellow "?" mark, but on unkown device itself.
     
    broni,
    #32
  14. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    I'm in internet options General, and all i can see is a box under Tabs and then i'm lost again!
     
    gail 50,
    #33
  15. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    Nope!!
     
    gail 50,
    #34
  16. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    I clicked on other devices and still get yellow?:confused:
     
    gail 50,
    #35
  17. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    As I said, we need to proceed one step at a time.
    Did you..
    In Windows Explorer (NOT Internet Explorer) got Tools>Folder options>View tab
    UN-check Hide extensions for known file types
    Click OK.
    Restart Windows Explorer, and you should see setup.exe in downloaded, and unzipped folder.
     
    broni,
    #36
  18. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    I have now run setup.exe and rebooted comp twice, so I think we can safely say that the driver is installed? I have gone back to Device manager and there is still a Yellow ? and when I click on Other devices it still comes up with a yellow? I have also unchecked Hide extentions for known file types?? Am I up to date with you now lol
     
    gail 50,
    #37
  19. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    broni,
    #38
  20. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    I clicked on KN400
    KM400 was that right?
     
    gail 50,
    #39
  21. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    Yes..
     
    broni,
    #40
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