Resolved Returned email freezes the computer

I sent an email omitting one word in the address. this was returned by Mail Delivery Subsystem and when trying to delete it freezes my computer.

 

What e-mail client are your using?

 

Return email freezes the computer

I am usiing Gmail

 

Return email freezes the computer

No. The email is still there and clicking on it still freezes the computer

 

Thankyou .Have searched the google support link to no avail

 

I clicked on the provided link by member Steve R Jones
Then clicked on the first link there: Known Issues
Under the Title: Composing and Reading Mail I found this:

Directly under that (in Bold) was:
Having this issue? Report
Of which stated this:

Vista had a very similar issue (with Windows Mail), but I have not been aware of any issue like this whilst running Windows 7.
For anyone running Vista with the same fault (but in Windows Mail) the fix is below:

I'd be interested in others who have had similar issues with Gmail and Windows 7. If there's one, there must be more.

 

I have Win. 7 and have 5 different G-Mail accounts and not a problem with any of them.

 

Hello, Thankyou for your advice, however as I am a beginner at this I am having problems fixing this by myself and have called in a computer Technician.

Many thanks, Martin

 

I'm just trying to think what I'd do if I was called out to something like this.
Since the fault is with Gmail I'd probably log into your account on another computer, just to see if that computer "locks" up when accessing the outgoing message.

I'd also run IE Reset on your computer, to default all Internet Explorer settings
And run CCleaner to clear out all present temp files.
I'd run CheckDisk (chkdsk /r on an elevated command prompt) as well, since your computer did lock up.
Plus confirm your Antivirus is up to date and do a quick updated scan with Malwarebytes
And lastly do all Java updates and possibly Windows Updates and Service Pack updates

But then again with the tech beside the computer, and seeing the Windows version and all specs and what's loading, he may have other options.

Please keep us informed

 

Thanks for your interest, I will let you know the result.

Martin.

 

to Kimsland. the technician decided that the gmail was corrupted so he uninstalled it and then reinstalled . This fixed the problem. Thankyou Martin

 

Oh thanks
You had Gmail set up on your machine to allow offline files
I didn't even think of just going and removing the installed Google Apps, and then install the newest one.

I use Gmail as well, but only online, ie I haven't downloaded Google anything.

Thanks for the update