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Solved Resident Shield Alert Pop-Ups

Discussion in 'Malware and Virus Removal Archive' started by LuckyMoody, 2011/01/15.

Page 2 of 2
  1. 2011/01/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
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    Very well :)

    Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    ================================================================

    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL
IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O3 - HKU\S-1-5-21-1060284298-839522115-1606980848-1003\..\Toolbar\ShellBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKU\S-1-5-21-1060284298-839522115-1606980848-1003\..\Toolbar\WebBrowser: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - No CLSID value found.
O18 - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - File not found
O20 - Winlogon\Notify\avgrsstarter: DllName - avgrsstx.dll - C:\WINDOWS\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
[6 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\Documents and Settings\Julie\Desktop\*.tmp files -> C:\Documents and Settings\Julie\Desktop\*.tmp -> ]
[2009/06/07 07:13:57 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Julie\Application Data\AVGTOOLBAR
[2009/06/11 17:57:30 | 000,000,000 | ---D | M] -- C:\Documents and Settings\LocalService\Application Data\AVGTOOLBAR
@Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2


:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ==============================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • IMPORTANT! UN-check Remove found threats
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
    broni,
    #21
  2. 2011/01/17
    LuckyMoody

    LuckyMoody Inactive Thread Starter

    Joined:
    2009/04/20
    Messages:
    28
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    0
    Hi Broni,

    It's a work day for me, so I won't be back until this evening.

    Here are the two logs you requested. The ESET window (after you click "yes" to accept the terms) wouldn't open. I'll try again tonight.

    OTL Log:

    All processes killed
    ========== OTL ==========
    Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
    Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
    Registry value HKEY_USERS\S-1-5-21-1060284298-839522115-1606980848-1003\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}\ not found.
    Registry value HKEY_USERS\S-1-5-21-1060284298-839522115-1606980848-1003\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{A057A204-BACC-4D26-9990-79A187E2698E} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A057A204-BACC-4D26-9990-79A187E2698E}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\avgsecuritytoolbar\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F2DDE6B2-9684-4A55-86D4-E255E237B77C}\ deleted successfully.
    File {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - File not found not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\avgrsstarter\ deleted successfully.
    C:\WINDOWS\system32\avgrsstx.dll moved successfully.
    C:\WINDOWS\System32\CONFIG.TMP deleted successfully.
    C:\WINDOWS\System32\REN37.tmp deleted successfully.
    C:\WINDOWS\System32\SETDD.tmp deleted successfully.
    C:\WINDOWS\System32\SETDF.tmp deleted successfully.
    C:\WINDOWS\System32\SETE3.tmp deleted successfully.
    C:\WINDOWS\System32\SETEB.tmp deleted successfully.
    C:\WINDOWS\System32\SETED.tmp deleted successfully.
    C:\WINDOWS\SET3.tmp deleted successfully.
    C:\WINDOWS\SET4.tmp deleted successfully.
    C:\WINDOWS\SET8.tmp deleted successfully.
    C:\Documents and Settings\Julie\Desktop\~WRL0001.tmp deleted successfully.
    C:\Documents and Settings\Julie\Application Data\AVGTOOLBAR\NewCfg folder moved successfully.
    C:\Documents and Settings\Julie\Application Data\AVGTOOLBAR folder moved successfully.
    C:\Documents and Settings\LocalService\Application Data\AVGTOOLBAR folder moved successfully.
    ADS C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2 deleted successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Julie
    ->Temp folder emptied: 9268807 bytes
    ->Temporary Internet Files folder emptied: 14586410 bytes
    ->Java cache emptied: 231182335 bytes
    ->Google Chrome cache emptied: 187257413 bytes
    ->Flash cache emptied: 145445 bytes

    User: LocalService
    ->Temp folder emptied: 65536 bytes
    ->Temporary Internet Files folder emptied: 32902 bytes
    ->Google Chrome cache emptied: 6181216 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1118 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 428.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User

    User: Julie
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.20.2 log created on 01172011_054705

    Files\Folders moved on Reboot...
    File move failed. C:\WINDOWS\temp\_avast5_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...


    Checkup Log:

    Results of screen317's Security Check version 0.99.7
    Windows XP Service Pack 3
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    avast! Free Antivirus
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    HijackThis 2.0.2
    Java(TM) 6 Update 23
    Out of date Java installed!
    Adobe Flash Player
    Adobe Reader 9.1
    Out of date Adobe Reader installed!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Alwil Software Avast5 AvastSvc.exe
    ALWILS~1 Avast5 avastUI.exe
    ``````````End of Log````````````


    Thanks again for everything! My computer is running faster and the start up process is much faster. I really appreciate it.
    Julie
     
    LuckyMoody,
    #22


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  4. 2011/01/17
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
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    Good :)

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.

    If Eset still doesn't want to work, try different browser, or...

    Please run a BitDefender Online Scan

    • Disable your antivirus program.
    • Click Start Scanner button.
    • Click Free scan now button
    • Allow browser plug-in to be installed when prompted.
    • Click I Agree to agree to the EULA.
    • Please refrain from using the computer until the scan is finished.
    • When the scan is finished, click on View report.
    • Notepad will open with scan results.
    • Save the report to your desktop and post its content in your next reply.
     
    broni,
    #23
  5. 2011/01/17
    LuckyMoody

    LuckyMoody Inactive Thread Starter

    Joined:
    2009/04/20
    Messages:
    28
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    0
    Good news...the BitDefender scan worked and no virus were found.

    Here's the report:


    BitDefender Online Scanner





    Scan report generated at: Mon, Jan 17, 2011 - 20:03:54







    Scan path: C:\Documents and Settings\Julie\My Documents;C:\Documents and Settings\All Users\Documents;C:\;D:\;E:\;











    Statistics

    Time

    00:38:58

    Files

    165213

    Folders

    7096

    Boot Sectors

    0

    Archives

    1939

    Packed Files

    7835





    Results

    Identified Viruses

    0

    Infected Files

    0

    Suspect Files

    0

    Warnings

    0

    Disinfected

    0

    Deleted Files

    0





    Engines Info

    Virus Definitions

    6660429

    Engine build

    AVCORE v2.1 Windows/i386 11.0.0.42 (Oct 18 2010)

    Scan plugins

    18

    Archive plugins

    44

    Unpack plugins

    10

    E-mail plugins

    6

    System plugins

    4





    Scan Settings

    First Action

    Disinfect

    Second Action

    Delete

    Heuristics

    Yes

    Enable Warnings

    Yes

    Scanned Extensions

    *;

    Exclude Extensions



    Scan Emails

    Yes

    Scan Archives

    Yes

    Scan Packed

    Yes

    Scan Files

    Yes

    Scan Boot

    Yes






    Scanned File

    Status

    No virus found.

    I can't thank you enough!
    Julie
     
    LuckyMoody,
    #24
  6. 2011/01/17
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #25
  7. 2011/01/18
    LuckyMoody

    LuckyMoody Inactive Thread Starter

    Joined:
    2009/04/20
    Messages:
    28
    Likes Received:
    0
    Hi Broni,

    The computer's never been better! Many thanks to you and this forum.
    I really appreciate all your time and help!

    Here is the OTL log you requested:

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Julie
    ->Temp folder emptied: 43941 bytes
    ->Temporary Internet Files folder emptied: 69968616 bytes
    ->Java cache emptied: 2027 bytes
    ->Google Chrome cache emptied: 819568 bytes
    ->Flash cache emptied: 8008 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Google Chrome cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1137 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 17108 bytes

    Total Files Cleaned = 68.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User

    User: Julie
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.20.2 log created on 01182011_183122

    Files\Folders moved on Reboot...
    File move failed. C:\WINDOWS\temp\_avast5_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...

    Many, Many Thank you's.

    Julie
     
    LuckyMoody,
    #26
  8. 2011/01/18
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    You're very welcome :)

    Good luck and stay safe :)
     
    broni,
    #27
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