Random Reboots - Dump Data

I've had a problem at least for the past year where my computer restarts randomly. Dell support couldn't help so I came across this board. Data dump is below and I really appreciate anyone's attention to this.


Opened log file 'c:debuglog.txt'

Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Thu Jun 4 10:58:33.000 2009 (GMT-4)
System Uptime: not available
Process Uptime: 0 days 0:14:51.000
...................................................................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(e8c.1e0): Access violation - code c0000005 (first/second chance not available)
eax=10ebfab0 ebx=05f46000 ecx=06065be5 edx=10ebf808 esi=060a45e0 edi=6f632e6f
eip=3009c1d2 esp=10ebfa18 ebp=10ebfa70 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200206
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Flash9f.ocx -
Flash9f+0x9c1d2:
3009c1d2 8b4718 mov eax,dword ptr [edi+18h] ds:0023:6f632e87=????????
0:021> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for msidcrl40.dll -
*** WARNING: Unable to verify timestamp for qsp2ie071303000006.dll
*** ERROR: Module load completed but symbols could not be loaded for qsp2ie071303000006.dll
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************

FAULTING_IP:
Flash9f+9c1d2
3009c1d2 8b4718 mov eax,dword ptr [edi+18h]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
.exr 0xffffffffffffffff
ExceptionAddress: 3009c1d2 (Flash9f+0x0009c1d2)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 6f632e87
Attempt to read from address 6f632e87

DEFAULT_BUCKET_ID: HEAP_CORRUPTION

PROCESS_NAME: iexplore.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 6f632e87

LAST_CONTROL_TRANSFER: from 7c91005f to 3009c1d2

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
10ebfa70 7c91005f ffffffff 7c91005d 30237d25 Flash9f+0x9c1d2
7c90e920 565308ec 8bfc5557 458b0c5d 0440f708 ntdll!RtlFreeHeap+0x649
7c90e930 00000000 00ab850f 45890000 10458bf8 0x565308ec


ADDITIONAL_DEBUG_TEXT: Enable Pageheap/AutoVerifer

FAULTING_THREAD: 000001e0

PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION

BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION

SYMBOL_NAME: heap_corruption!heap_corruption

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: heap_corruption

IMAGE_NAME: heap_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: ~21s; .ecxr ; kb

FAILURE_BUCKET_ID: heap_corruption!heap_corruption_c0000005_HEAP_CORRUPTION

BUCKET_ID: APPLICATION_FAULT_HEAP_CORRUPTION_heap_corruption!heap_corruption

Followup: MachineOwner
---------

eax=10ebfab0 ebx=05f46000 ecx=06065be5 edx=10ebf808 esi=060a45e0 edi=6f632e6f
eip=3009c1d2 esp=10ebfa18 ebp=10ebfa70 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200206
Flash9f+0x9c1d2:
3009c1d2 8b4718 mov eax,dword ptr [edi+18h] ds:0023:6f632e87=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
10ebfa70 7c91005f ffffffff 7c91005d 30237d25 Flash9f+0x9c1d2
7c90e920 565308ec 8bfc5557 458b0c5d 0440f708 ntdll!RtlFreeHeap+0x649 (FPO: [Non-Fpo])
7c90e930 00000000 00ab850f 45890000 10458bf8 0x565308ec
start end module name
00400000 0049c000 iexplore iexplore.exe Thu Feb 26 21:15:49 2009 (49A74CD5)
00c10000 00cab000 msvcr80 msvcr80.dll Tue Oct 23 23:02:06 2007 (471EB5AE)
00cd0000 00f95000 xpsp2res xpsp2res.dll Sun Apr 13 13:39:24 2008 (4802454C)
018f0000 018f9000 normaliz normaliz.dll Thu Jun 29 11:05:42 2006 (44A3EC46)
02280000 0228d000 AcroIEHelper AcroIEHelper.dll Mon Dec 18 07:16:29 2006 (4586869D)
02470000 024c0000 avglngx avglngx.dll Thu May 14 10:35:05 2009 (4A0C2C19)
026e0000 02706000 avglvex avglvex.dll Mon Apr 06 10:00:41 2009 (49DA0B09)
02720000 0282f000 mfc80 mfc80.dll Sat Dec 02 03:05:35 2006 (457133CF)
02a70000 02c99000 avgtoolbar avgtoolbar.dll Fri Apr 17 16:25:03 2009 (49E8E59F)
02e00000 02e19000 BAE BAE.dll Thu Nov 09 12:56:46 2006 (45536BDE)
09ab0000 09e71000 qsp2ie071303000006 qsp2ie071303000006.dll Mon Mar 09 13:29:32 2009 (49B551FC)
10000000 10016000 BtMmHook BtMmHook.dll Mon Apr 02 01:00:48 2007 (46108E00)
10100000 1010f000 lgscroll lgscroll.dll Mon Apr 23 21:41:39 2007 (462D6053)
16080000 160a5000 mdnsNSP mdnsNSP.dll Mon Nov 10 18:48:34 2008 (4918C852)
1b000000 1b00c000 imgutil imgutil.dll Mon Aug 13 21:36:01 2007 (46C10701)
27500000 2761a000 msidcrl40 msidcrl40.dll Tue Feb 17 19:06:27 2009 (499B5103)
29500000 29567000 WindowsLiveLogin WindowsLiveLogin.dll Tue Feb 17 19:07:53 2009 (499B5159)
30000000 303af000 Flash9f Flash9f.ocx Mon Mar 24 22:32:30 2008 (47E8643E)
32520000 32532000 MSOHEV MSOHEV.DLL Mon Feb 12 20:42:31 2001 (3A889107)
3ec60000 3efd4000 mshtml mshtml.dll Fri Feb 20 13:09:38 2009 (499EF1E2)
408a0000 40e6d000 ieframe ieframe.dll Fri Feb 20 13:09:40 2009 (499EF1E4)
41e30000 41e3e000 pngfilt pngfilt.dll Fri Feb 20 13:09:38 2009 (499EF1E2)
42010000 42067000 dxtmsft dxtmsft.dll Fri Feb 20 13:09:35 2009 (499EF1DF)
420c0000 420f9000 dxtrans dxtrans.dll Fri Feb 20 13:09:35 2009 (499EF1DF)
42b90000 42c07000 mshtmled mshtmled.dll Fri Feb 20 13:09:39 2009 (499EF1E3)
42f90000 42ff0000 ieapfltr ieapfltr.dll Fri Feb 20 13:09:38 2009 (499EF1E2)
47060000 47081000 xmllite xmllite.dll Sun Apr 13 20:11:23 2008 (4802A12B)
4d4f0000 4d549000 winhttp winhttp.dll Tue Dec 16 07:30:34 2008 (49479F6A)
4ec50000 4edf6000 GdiPlus GdiPlus.dll Tue Apr 15 13:47:33 2008 (4804EA35)
4f680000 4f887000 dxdiagn dxdiagn.dll Sun Apr 13 20:09:26 2008 (4802A0B6)
4fdd0000 4ff76000 d3d9 d3d9.dll Sun Apr 13 20:09:13 2008 (4802A0A9)
58760000 58792000 iepeers iepeers.dll Mon Aug 13 21:54:09 2007 (46C10B41)
5a720000 5a72e000 wbemperf wbemperf.dll Sun Apr 13 20:11:19 2008 (4802A127)
5ad70000 5ada8000 uxtheme uxtheme.dll Sun Apr 13 20:11:10 2008 (4802A11E)
5b860000 5b8b5000 netapi32 netapi32.dll Wed Oct 15 12:34:24 2008 (48F61B90)
5d090000 5d12a000 comctl32_5d090000 comctl32.dll Sun Apr 13 20:09:44 2008 (4802A0C8)
5d360000 5d36e000 mfc80ENU mfc80ENU.dll Sat Dec 02 03:07:59 2006 (4571345F)
5dff0000 5e01f000 ieui ieui.dll Mon Aug 13 21:54:09 2007 (46C10B41)
5e760000 5e76a000 perfos perfos.dll Sun Apr 13 20:10:45 2008 (4802A105)
5ed00000 5edcc000 opengl32 opengl32.dll Sun Apr 13 20:11:06 2008 (4802A11A)
5edd0000 5ede7000 olepro32 olepro32.dll Sun Apr 13 20:11:05 2008 (4802A119)
61930000 6197a000 ieproxy ieproxy.dll Mon Aug 13 21:54:09 2007 (46C10B41)
629c0000 629c9000 lpk lpk.dll Sun Apr 13 20:10:13 2008 (4802A0E5)
63f00000 63f0c000 mscorie mscorie.dll Tue Oct 23 23:29:38 2007 (471EBC22)
662b0000 66308000 hnetcfg hnetcfg.dll Sun Apr 13 20:09:46 2008 (4802A0CA)
68000000 68036000 rsaenh rsaenh.dll Tue Mar 18 10:39:32 2008 (47DFD424)
68100000 68126000 dssenh dssenh.dll Tue Mar 18 10:39:32 2008 (47DFD424)
68b20000 68b40000 glu32 glu32.dll Sun Apr 13 20:09:34 2008 (4802A0BE)
6a630000 6a766000 avgapix avgapix.dll Mon Apr 06 10:09:24 2009 (49DA0D14)
6a920000 6a9f0000 avgcfgx avgcfgx.dll Mon Apr 20 10:10:27 2009 (49EC8253)
6bc50000 6bca3000 avglogx avglogx.dll Fri Apr 10 07:02:07 2009 (49DF272F)
6c7f0000 6c901000 avgssie avgssie.dll Mon Mar 30 10:48:48 2009 (49D0DBD0)
6cc60000 6cc68000 dispex dispex.dll Sun Apr 13 20:09:51 2008 (4802A0CF)
6d430000 6d43a000 ddrawex ddrawex.dll Sun Apr 13 20:09:29 2008 (4802A0B9)
6d440000 6d44c000 jp2ssv jp2ssv.dll Mon Mar 09 09:19:01 2009 (49B51745)
6d990000 6d996000 d3d8thk d3d8thk.dll Sun Apr 13 20:09:12 2008 (4802A0A8)
6dab0000 6dac2000 jqs_plugin jqs_plugin.dll Mon Mar 09 09:18:52 2009 (49B5173C)
6db90000 6dc89000 avgxpl avgxpl.dll Thu Apr 09 06:41:08 2009 (49DDD0C4)
71a50000 71a8f000 mswsock mswsock.dll Fri Jun 20 13:46:57 2008 (485BED11)
71a90000 71a98000 wshtcpip wshtcpip.dll Sun Apr 13 20:12:30 2008 (4802A16E)
71aa0000 71aa8000 ws2help ws2help.dll Sun Apr 13 20:12:20 2008 (4802A164)
71ab0000 71ac7000 ws2_32 ws2_32.dll Sun Apr 13 20:12:19 2008 (4802A163)
71ad0000 71ad9000 wsock32 wsock32.dll Sun Apr 13 20:12:32 2008 (4802A170)
71bf0000 71c03000 samlib samlib.dll Sun Apr 13 20:10:46 2008 (4802A106)
71d40000 71d5b000 actxprxy actxprxy.dll Sun Apr 13 20:09:02 2008 (4802A09E)
722b0000 722b5000 sensapi sensapi.dll Sun Apr 13 20:10:47 2008 (4802A107)
72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 01:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Sun Apr 13 20:11:24 2008 (4802A12C)
73000000 73026000 winspool winspool.drv Sun Apr 13 20:11:19 2008 (4802A127)
73300000 73369000 vbscript vbscript.dll Fri May 09 06:53:40 2008 (48242D34)
73760000 737ab000 ddraw ddraw.dll Sun Apr 13 20:09:28 2008 (4802A0B8)
73b30000 73b45000 mscms mscms.dll Tue Jun 24 12:43:16 2008 (48612424)
73bc0000 73bc6000 dciman32 dciman32.dll Sun Apr 13 20:09:27 2008 (4802A0B7)
73ee0000 73ee4000 ksuser ksuser.dll Sun Apr 13 20:09:58 2008 (4802A0D6)
73f10000 73f6c000 dsound dsound.dll Sun Apr 13 20:10:30 2008 (4802A0F6)
746c0000 746e9000 msls31 msls31.dll Mon Aug 13 21:54:09 2007 (46C10B41)
746f0000 7471a000 msimtf msimtf.dll Sun Apr 13 20:12:16 2008 (4802A160)
74720000 7476c000 msctf msctf.dll Sun Apr 13 20:11:24 2008 (4802A12C)
74980000 74a94000 msxml3 msxml3.dll Thu Sep 04 13:15:04 2008 (48C01798)
74c80000 74cac000 oleacc oleacc.dll Sat Aug 18 01:33:18 2001 (3B7DFE1E)
74d90000 74dfb000 usp10 usp10.dll Sun Apr 13 20:11:09 2008 (4802A11D)
74ed0000 74ede000 wbemsvc wbemsvc.dll Sun Apr 13 20:11:21 2008 (4802A129)
74ef0000 74ef8000 wbemprox wbemprox.dll Sun Apr 13 20:11:20 2008 (4802A128)
75020000 7503b000 wmiutils wmiutils.dll Sun Apr 13 20:11:47 2008 (4802A143)
75290000 752c7000 wbemcomn wbemcomn.dll Sun Apr 13 20:11:14 2008 (4802A122)
755c0000 755ee000 msctfime msctfime.ime Sun Apr 13 20:11:25 2008 (4802A12D)
75690000 75706000 fastprox fastprox.dll Mon Feb 09 07:10:48 2009 (49901D48)
75a70000 75a91000 msvfw32 msvfw32.dll Sun Apr 13 20:12:57 2008 (4802A189)
75c50000 75ccd000 jscript jscript.dll Fri May 09 06:53:39 2008 (48242D33)
75cf0000 75d81000 mlang mlang.dll Sun Apr 13 20:10:25 2008 (4802A0F1)
75e60000 75e73000 cryptnet cryptnet.dll Sun Apr 13 20:10:03 2008 (4802A0DB)
76080000 760e5000 msvcp60 msvcp60.dll Sun Apr 13 20:12:55 2008 (4802A187)
76380000 76385000 msimg32 msimg32.dll Sun Apr 13 20:12:15 2008 (4802A15F)
76390000 763ad000 imm32 imm32.dll Sun Apr 13 20:10:15 2008 (4802A0E7)
763b0000 763f9000 comdlg32 comdlg32.dll Sun Apr 13 20:09:45 2008 (4802A0C9)
76600000 7661d000 cscdll cscdll.dll Sun Apr 13 20:10:06 2008 (4802A0DE)
76780000 76789000 shfolder shfolder.dll Sun Apr 13 20:10:58 2008 (4802A112)
767a0000 767b3000 ntdsapi ntdsapi.dll Sun Apr 13 20:11:03 2008 (4802A117)
767f0000 76817000 schannel schannel.dll Fri Dec 05 01:54:55 2008 (4938D03F)
769c0000 76a74000 userenv userenv.dll Sun Apr 13 20:11:08 2008 (4802A11C)
76b20000 76b31000 atl atl.dll Sun Apr 13 20:09:54 2008 (4802A0D2)
76b40000 76b6d000 winmm winmm.dll Sun Apr 13 20:11:40 2008 (4802A13C)
76bf0000 76bfb000 psapi psapi.dll Sun Apr 13 20:10:42 2008 (4802A102)
76c30000 76c5e000 wintrust wintrust.dll Sun Apr 13 20:11:22 2008 (4802A12A)
76c90000 76cb8000 imagehlp imagehlp.dll Sun Apr 13 20:10:00 2008 (4802A0D8)
76d60000 76d79000 iphlpapi iphlpapi.dll Sun Apr 13 20:09:52 2008 (4802A0D0)
76e80000 76e8e000 rtutils rtutils.dll Sun Apr 13 20:10:55 2008 (4802A10F)
76e90000 76ea2000 rasman rasman.dll Sun Apr 13 20:10:43 2008 (4802A103)
76eb0000 76edf000 tapi32 tapi32.dll Sun Apr 13 20:11:01 2008 (4802A115)
76ee0000 76f1c000 rasapi32 rasapi32.dll Sun Apr 13 20:10:39 2008 (4802A0FF)
76f20000 76f47000 dnsapi dnsapi.dll Fri Jun 20 13:46:57 2008 (485BED11)
76f60000 76f8c000 wldap32 wldap32.dll Sun Apr 13 20:11:26 2008 (4802A12E)
76fb0000 76fb8000 winrnr winrnr.dll Sun Apr 13 20:11:14 2008 (4802A122)
76fc0000 76fc6000 rasadhlp rasadhlp.dll Sun Apr 13 20:10:38 2008 (4802A0FE)
76fd0000 7704f000 clbcatq clbcatq.dll Sun Apr 13 20:09:29 2008 (4802A0B9)
77050000 77115000 comres comres.dll Sun Apr 13 20:09:50 2008 (4802A0CE)
77120000 771ab000 oleaut32 oleaut32.dll Sun Apr 13 20:10:58 2008 (4802A112)
773d0000 774d3000 comctl32 comctl32.dll Sun Apr 13 20:08:52 2008 (4802A094)
774e0000 7761d000 ole32 ole32.dll Sun Apr 13 20:10:57 2008 (4802A111)
77690000 776b1000 ntmarta ntmarta.dll Sun Apr 13 20:11:08 2008 (4802A11C)
77920000 77a13000 setupapi setupapi.dll Sun Apr 13 20:10:51 2008 (4802A10B)
77a20000 77a74000 cscui cscui.dll Sun Apr 13 20:10:07 2008 (4802A0DF)
77a80000 77b15000 crypt32 crypt32.dll Sun Apr 13 20:09:59 2008 (4802A0D7)
77b20000 77b32000 msasn1 msasn1.dll Sun Apr 13 20:11:18 2008 (4802A126)
77b40000 77b62000 apphelp apphelp.dll Sun Apr 13 20:09:35 2008 (4802A0BF)
77bd0000 77bd7000 midimap midimap.dll Sun Apr 13 20:10:20 2008 (4802A0EC)
77be0000 77bf5000 msacm32_77be0000 msacm32.dll Sun Apr 13 20:11:03 2008 (4802A117)
77c00000 77c08000 version version.dll Sun Apr 13 20:11:09 2008 (4802A11D)
77c10000 77c68000 msvcrt msvcrt.dll Sun Apr 13 20:12:56 2008 (4802A188)
77c70000 77c94000 msv1_0 msv1_0.dll Sun Apr 13 20:12:53 2008 (4802A185)
77dd0000 77e6b000 advapi32 advapi32.dll Mon Feb 09 07:10:48 2009 (49901D48)
77e70000 77f02000 rpcrt4 rpcrt4.dll Sun Apr 13 20:10:46 2008 (4802A106)
77f10000 77f59000 gdi32 gdi32.dll Thu Oct 23 08:36:14 2008 (49006FBE)
77f60000 77fd6000 shlwapi shlwapi.dll Sun Apr 13 20:11:02 2008 (4802A116)
77fe0000 77ff1000 secur32 secur32.dll Tue Feb 03 14:59:07 2009 (4988A20B)
78000000 78045000 iertutil iertutil.dll Fri Feb 20 13:09:42 2009 (499EF1E6)
78050000 78120000 wininet wininet.dll Mon Mar 02 19:18:24 2009 (49AC7750)
78130000 78257000 urlmon urlmon.dll Fri Feb 20 13:09:38 2009 (499EF1E2)
79000000 79046000 mscoree mscoree.dll Wed Oct 24 03:35:46 2007 (471EF5D2)
7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 07:42:20 2003 (3E561EAC)
7c420000 7c4a7000 msvcp80 msvcp80.dll Tue Oct 23 23:04:07 2007 (471EB627)
7c800000 7c8f6000 kernel32 kernel32.dll Sat Mar 21 10:06:58 2009 (49C4F482)
7c900000 7c9b2000 ntdll ntdll.dll Mon Feb 09 07:10:48 2009 (49901D48)
7c9c0000 7d1d7000 shell32 shell32.dll Tue Jun 17 15:02:17 2008 (48580A39)
7d1e0000 7d49c000 msi msi.dll Sun Apr 13 20:12:10 2008 (4802A15A)
7e410000 7e4a1000 user32 user32.dll Sun Apr 13 20:11:07 2008 (4802A11B)
7e720000 7e7d0000 sxs sxs.dll Sun Apr 13 20:11:06 2008 (4802A11A)
Closing open log file c:debuglog.txt

 

You need to get the symbols. Check you are connected to the internet when you run the debugger. You can use the instructions here
http://www.windowsbbs.com/general-discussions/33471-dump-data-collection-tool-instructions.html

At present I don't think there are any members here that have any background reading the dumps, so suggestions might not be based any experience/training.

Get more dumps, that one was dated June. It references iexplore.exe (Internet Explorer) and Flash9, which I expect is Adobe Flash Player. See if those are referenced in any other dumps.

Just from that one dump, I would go to Add or Remove Programs and uninstall Adobe Flash Player, then download and install the latest version. Check for any other "players ", they could be involved. It mentions an Access Violation, that I (basically) look at as two programs trying to access the same resources.

That is what I would investigate, otherwise start checking more dumps for common references.

Check basics, like could hardware be getting overheated (dust blocking cooling systems).

Matt
PS "iexplore.exe ", unless you are still running the original version of Internet Explorer, you should be able to uninstall upgraded versions, download and install a recent version.

 

Thanks for the response. That's the only dump file I found. Inside of case has been cleaned. (It wasn't bad.) Will try other recommendations. Thanks again.