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Program crashing in Windows 7, dump file inside

Discussion in 'Windows 7' started by Joesamo, 2016/10/28.

  1. 2016/10/28
    Joesamo

    Joesamo New Member Thread Starter

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    Hey I'm new here so sorry if this is the wrong place to post this (if so let me know I'll remove and post elsewhere). I have a program thats crashing and I did an analyze -v on the dmp file and it looks like it happens in the file mfc100u. I'm just looking for advice on what I should do next. Any tips?

    Thanks!


    Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\jsamatoski\Desktop\Inventor161028080621.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Machine Name:
    Debug session time: Fri Oct 28 08:06:21.000 2016 (UTC - 4:00)
    System Uptime: not available
    Process Uptime: 0 days 0:14:22.000
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ......
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (828.133c): Access violation - code c0000005 (first/second chance not available)
    ntdll!ZwGetContextThread+0xa:
    00000000`771fc80a c3 ret
    0:000> !analyze -v
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** WARNING: Unable to verify timestamp for FwSrv.dll
    *** ERROR: Module load completed but symbols could not be loaded for FwSrv.dll
    Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\e4e250e87bdc50ae6a1d57c53fb1c1ec\mscorlib.ni.dll, Win32 error 0n2
    *** WARNING: Unable to verify checksum for mscorlib.ni.dll
    *** WARNING: Unable to verify timestamp for sysfer.dll
    *** ERROR: Module load completed but symbols could not be loaded for sysfer.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ole32.dll -
    *** WARNING: Unable to verify timestamp for adlmint.dll
    *** ERROR: Module load completed but symbols could not be loaded for adlmint.dll
    *** WARNING: Unable to verify timestamp for MC3.dll
    *** ERROR: Module load completed but symbols could not be loaded for MC3.dll
    *** WARNING: Unable to verify timestamp for SynHub.dll
    *** ERROR: Module load completed but symbols could not be loaded for SynHub.dll
    *** WARNING: Unable to verify timestamp for utx.dll
    *** ERROR: Module load completed but symbols could not be loaded for utx.dll
    *** WARNING: Unable to verify timestamp for QtCore_Ad_4.dll
    *** ERROR: Module load completed but symbols could not be loaded for QtCore_Ad_4.dll
    *** WARNING: Unable to verify timestamp for tbb.dll
    *** ERROR: Module load completed but symbols could not be loaded for tbb.dll
    *** WARNING: Unable to verify timestamp for OGSDeviceDx11-4_0.dll
    *** ERROR: Module load completed but symbols could not be loaded for OGSDeviceDx11-4_0.dll
    *** WARNING: Unable to verify timestamp for rse.dll
    *** ERROR: Module load completed but symbols could not be loaded for rse.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mswsock.dll -
    *** WARNING: Unable to verify timestamp for DynamicSimulation.dll
    *** ERROR: Module load completed but symbols could not be loaded for DynamicSimulation.dll

    DUMP_CLASS: 2

    DUMP_QUALIFIER: 400

    CONTEXT: (.ecxr)
    rax=0000000000000001 rbx=0000000000000000 rcx=0000000025e3ef90
    rdx=0000000000000001 rsi=0000000025e3ef90 rdi=0000000002ce8640
    rip=000000006b128b30 rsp=000000000024e400 rbp=000000003afe0c50
    r8=0000000002df76a0 r9=000000000000002c r10=0000000000000016
    r11=000007fed07bbd78 r12=0000000000000000 r13=0000000000cc2100
    r14=0000000000cc20d0 r15=0000000000000000
    iopl=0 nv up ei pl nz na pe nc
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
    mfc100u!CDocManager::~CDocManager+0x5c:
    00000000`6b128b30 41ff5308 call qword ptr [r11+8] ds:000007fe`d07bbd80=????????????????
    Resetting default scope

    FAULTING_IP:
    mfc100u!CDocManager::~CDocManager+5c
    00000000`6b128b30 41ff5308 call qword ptr [r11+8]

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 000000006b128b30 (mfc100u!CDocManager::~CDocManager+0x000000000000005c)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 000007fed07bbd80
    Attempt to read from address 000007fed07bbd80

    PROCESS_NAME: Inventor.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 000007fed07bbd80

    FOLLOWUP_IP:
    mfc100u!CDocManager::~CDocManager+5c
    00000000`6b128b30 41ff5308 call qword ptr [r11+8]

    READ_ADDRESS: 000007fed07bbd80

    WATSON_BKT_PROCSTAMP: 50ca2e09

    WATSON_BKT_PROCVER: 7.2.0.0

    WATSON_BKT_MODULE: mfc100u.dll

    WATSON_BKT_MODSTAMP: 4df2cfdb

    WATSON_BKT_MODOFFSET: 208b30

    WATSON_BKT_MODVER: 10.0.40219.325

    MODULE_VER_PRODUCT: Microsoft® Visual Studio® 10

    BUILD_VERSION_STRING: 6.1.7601.23543 (win7sp1_ldr.160909-0600)

    MODLIST_WITH_TSCHKSUM_HASH: 509f15f3a6825645ec0e457dbfe5dba64892b99c

    MODLIST_SHA1_HASH: 627fa5b52615c33aa303eb6ea07049a75487e498

    DUMP_FLAGS: 0

    DUMP_TYPE: 2

    MISSING_CLR_SYMBOL: 0

    ANALYSIS_SESSION_HOST: FWHSLAPJS

    ANALYSIS_SESSION_TIME: 10-28-2016 09:25:20.0470

    ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

    MANAGED_CODE: 1

    MANAGED_ENGINE_MODULE: clr

    MANAGED_ANALYSIS_PROVIDER: SOS

    MANAGED_THREAD_ID: 133c

    THREAD_ATTRIBUTES:
    PROBLEM_CLASSES:



    INVALID_POINTER_READ
    Tid [0x133c]
    Frame [0x00]: mfc100u!CDocManager::~CDocManager



    NOSOS
    Tid [0x133c]
    Failure Bucketing


    BUGCHECK_STR: INVALID_POINTER_READ_NOSOS

    DEFAULT_BUCKET_ID: INVALID_POINTER_READ_NOSOS

    LAST_CONTROL_TRANSFER: from 000007feec31ca06 to 000000006b128b30

    STACK_TEXT:
    00000000`0024e400 000007fe`ec31ca06 : 00000000`02ce8640 00000000`02ce8640 00000000`00000001 00000000`0000017f : mfc100u!CDocManager::~CDocManager+0x5c
    00000000`0024e440 00000000`02ce8640 : 00000000`02ce8640 00000000`00000001 00000000`0000017f 00000000`00000000 : FwSrv+0x2ca06
    00000000`0024e448 00000000`02ce8640 : 00000000`00000001 00000000`0000017f 00000000`00000000 00000000`6b0d1dab : 0x2ce8640
    00000000`0024e450 00000000`00000001 : 00000000`0000017f 00000000`00000000 00000000`6b0d1dab 00000000`00000000 : 0x2ce8640
    00000000`0024e458 00000000`0000017f : 00000000`00000000 00000000`6b0d1dab 00000000`00000000 00000001`3fa93040 : 0x1
    00000000`0024e460 00000000`00000000 : 00000000`6b0d1dab 00000000`00000000 00000001`3fa93040 00000000`1fb8a420 : 0x17f


    THREAD_SHA1_HASH_MOD_FUNC: 2e2e0218161c2552c34bb100485602bfea7773cd

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 6a9a717df8c2ab1afc0e52cad0842bd43be5b791

    THREAD_SHA1_HASH_MOD: bc616e6ee92ea2aef956a0a216bde61f190490c2

    FAULT_INSTR_CODE: 853ff41

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: mfc100u!CDocManager::~CDocManager+5c

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: mfc100u

    IMAGE_NAME: mfc100u.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 4df2cfdb

    STACK_COMMAND: .ecxr ; kb

    BUCKET_ID: X64_INVALID_POINTER_READ_NOSOS_mfc100u!CDocManager::_CDocManager+5c

    PRIMARY_PROBLEM_CLASS: X64_INVALID_POINTER_READ_NOSOS_mfc100u!CDocManager::_CDocManager+5c

    FAILURE_EXCEPTION_CODE: c0000005

    FAILURE_IMAGE_NAME: mfc100u.dll

    BUCKET_ID_IMAGE_STR: mfc100u.dll

    FAILURE_MODULE_NAME: mfc100u

    BUCKET_ID_MODULE_STR: mfc100u

    FAILURE_FUNCTION_NAME: CDocManager::_CDocManager

    BUCKET_ID_FUNCTION_STR: CDocManager::_CDocManager

    BUCKET_ID_OFFSET: 5c

    BUCKET_ID_MODTIMEDATESTAMP: 4df2cfdb

    BUCKET_ID_MODCHECKSUM: 566e8e

    BUCKET_ID_MODVER_STR: 10.0.40219.325

    BUCKET_ID_PREFIX_STR: X64_INVALID_POINTER_READ_NOSOS_

    FAILURE_PROBLEM_CLASS: INVALID_POINTER_READ_NOSOS

    FAILURE_SYMBOL_NAME: mfc100u.dll!CDocManager::_CDocManager

    FAILURE_BUCKET_ID: INVALID_POINTER_READ_NOSOS_c0000005_mfc100u.dll!CDocManager::_CDocManager

    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...325/4df2cfdb/c0000005/00208b30.htm?Retriage=1

    TARGET_TIME: 2016-10-28T12:06:21.000Z

    OSBUILD: 7601

    OSSERVICEPACK: 23543

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 256

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 7

    OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2016-09-09 14:23:34

    BUILDDATESTAMP_STR: 160909-0600

    BUILDLAB_STR: win7sp1_ldr

    BUILDOSVER_STR: 6.1.7601.23543

    ANALYSIS_SESSION_ELAPSED_TIME: e4fdd

    ANALYSIS_SOURCE: UM

    FAILURE_ID_HASH_STRING: um:invalid_pointer_read_nosos_c0000005_mfc100u.dll!cdocmanager::_cdocmanager

    FAILURE_ID_HASH: {79a5bc8f-e2ab-59dc-fcbf-8645ae96caf4}

    Followup: MachineOwner
    ---------

    0:000> lmvm mfc100u
    Browse full module list
    start end module name
    00000000`6af20000 00000000`6b483000 mfc100u (pdb symbols) C:\ProgramData\dbg\sym\mfc100u.amd64.pdb\35E0746C6C884AACBC034907C9DD56BF17\mfc100u.amd64.pdb
    Loaded symbol image file: mfc100u.dll
    Mapped memory image file: C:\Windows\System32\mfc100u.dll
    Image path: C:\Windows\System32\mfc100u.dll
    Image name: mfc100u.dll
    Browse all global symbols functions data
    Timestamp: Fri Jun 10 22:15:55 2011 (4DF2CFDB)
    CheckSum: 00566E8E
    ImageSize: 00563000
    File version: 10.0.40219.325
    Product version: 10.0.40219.325
    File flags: 0 (Mask 3F)
    File OS: 4 Unknown Win32
    File type: 2.0 Dll
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Visual Studio® 10
    InternalName: MFC100U.DLL
    OriginalFilename: MFC100U.DLL
    ProductVersion: 10.00.40219.325
    FileVersion: 10.00.40219.325
    FileDescription: MFCDLL Shared Library - Retail Version
    LegalCopyright: © Microsoft Corporation. All rights reserved.
     
    Joesamo,
    #1
  2. 2016/10/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Joesamo. Try running through the steps in post #4 from here, mfc100u.dll is missing and see if that helps to resolve the problem.

    What is the name of the program that is crashing?
     
    Evan Omo,
    #2


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  4. 2016/10/31
    Joesamo

    Joesamo New Member Thread Starter

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    Autodesk Inventor. Just FYI the file is not missing I do see it where its supposed to be, should I still try your steps?

    Thanks
    Joe
     
    Last edited by a moderator: 2016/10/31
    Joesamo,
    #3
  5. 2016/10/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yeah go ahead and run through those steps that I posted and let me know on the outcome.
     
    Evan Omo,
    #4
  6. 2016/11/01
    TonyT

    TonyT SuperGeek Staff

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    Lots of stuff here:
    Google

    Most autodesk inventor crashes seem to be graphics related and solved by:
    Start up Inventor and go to Tools -> Application Options -> Hardware -> check Software Graphics option... "enabling software acceleration does stop the crashing "
     
    TonyT,
    #5
  7. 2016/11/03
    Joesamo

    Joesamo New Member Thread Starter

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    Hey you do know that the file is not missing on these machines though i can find it no problem. This is effecting over 30 machines right now. It happens in autodesk inventor when you drop a ball on a 90 degree angled plane.
     
    Joesamo,
    #6
  8. 2016/11/03
    Joesamo

    Joesamo New Member Thread Starter

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    Tried this, did not help but thank you for the idea.
     
    Joesamo,
    #7
  9. 2016/11/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I would try updating the video driver to the latest version and see if that solves the issue for you. Do you know how to do this procedure?
     
    Evan Omo,
    #8
  10. 2016/11/04
    Joesamo

    Joesamo New Member Thread Starter

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    Sure I'll try the nvidia driver thanks for the reply Evan sorry for the double reply above I wasn't sure how to delete the first post without the quote. Will report back
     
    Joesamo,
    #9
  11. 2016/11/04
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok, sounds good. :)
     
    Evan Omo,
    #10
  12. 2016/11/30
    Joesamo

    Joesamo New Member Thread Starter

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    So I tried updating the drivers and it had no effect sorry for the long wait on this.

    thanks
     
    Joesamo,
    #11
  13. 2016/11/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you try following methods 1-4 in the link that I posted to see if those suggestions make any difference?
     
    Evan Omo,
    #12
  14. 2016/12/01
    Joesamo

    Joesamo New Member Thread Starter

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    Yeah before I even came here to post this I had found that article and tried those methods and unfortunately no difference. I'm not sure if this ones going to be easily solvable without intervention from Autodesk themselves.
     
    Joesamo,
    #13
  15. 2016/12/01
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yeah I'm out of ideas on this. It seems its an issue with that particular program rather than with Windows itself so I would contact Autodesk support and see what they have to say about the error message that you are getting.
     
    Evan Omo,
    #14

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