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Solved Printer randomly prints webpages

Discussion in 'Malware and Virus Removal Archive' started by Alicia J, 2014/08/06.

  1. 2014/08/09
    broni

    broni Moderator Malware Analyst

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    Since you have Eset installed run this online scan instead...

    Please run F-Secure Online Scanner

    • Disable your Antivirus program.
    • Click on Run now button.
      NOTE. If you're using non-IE browser you'll be asked to download small file (F-SecureOnlineScanner.exe). After downloading double click on the file to run the scan.
    • Click on Start button.
    • Click on "Accept" button.
    • When scan is done, in Step 3: Clean the files, leave all settings as they're.
    • Click Next button.
    • Click Full report... button.
    • Copy report's content and paste it into your next reply.
     
  2. 2014/08/09
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I'm using I.E. 11 and it asked me to download F-SecureonlinescannerHC.exe so I did and ran it from my desktop. It said no items were found and it did not clean any files or get a report.
     

  3. to hide this advert.

  4. 2014/08/09
    broni

    broni Moderator Malware Analyst

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    [​IMG] Update Firefox to the current 31.0 version

    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [​IMG] Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    ==============================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  5. 2014/08/09
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I already deleted all items on desktop. Should I restore them before proceeding with your post. I guess I shouldn't have done that.
     
  6. 2014/08/09
    broni

    broni Moderator Malware Analyst

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    You're fine.
    Just run Delfix.
     
  7. 2014/08/09
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Ok. I'll update everything and report back tomorrow. Thank you for all your help.
     
  8. 2014/08/09
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     
  9. 2014/08/10
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I did the updates and installed the programs you recommended. I have not had any more random pages printing since I first posted the problem.

    Thanks again for all your help. I really appreciate it.

    (I don't see under thread tools the option to mark as resolved.)
     
  10. 2014/08/10
    PeteC

    PeteC SuperGeek Staff

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    In this forum only Broni can mark a thread as Resolved.
     
  11. 2014/08/10
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Ok thanks.
     
  12. 2014/08/10
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
  13. 2014/08/10
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Thanks Broni.
     
  14. 2014/08/10
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     

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