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pc keeps crashing

Discussion in 'Windows 7' started by darkangel, 2010/01/28.

  1. 2010/01/28
    darkangel

    darkangel Inactive Thread Starter

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    my pc keeps crashing i would like some help infixing the error plz


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 828908A8
    BCP3: 8E7F6988
    BCP4: 8E7F6560
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\012810-15646-01.dmp
    C:\Windows\Temp\WER-19422-0.sysdata.xml
     
    darkangel,
    #1
  2. 2010/01/28
    PeteC

    PeteC SuperGeek Staff

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    Run the C:\Windows\Minidump\012810-15646-01.dmp through BlueScreenView and post the file names shown in pink in the upper illustration on that page and any file name noted on the blue screen in the second illustration.
     
    PeteC,
    #2


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  4. 2010/01/28
    BobbyScot

    BobbyScot Geek Member

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    Last week I had a similar error with my HP computer, and in fact prior to this several breakdowns. HP support team advise that it maybe much quicker to reinstall the computer to its factory settings. After several more tries and getting no where, decided in doing a reinstall to factory setting.
    I must say, that fortunately I have not many software titles installed, still the re-install took over three hours to complete.
    I have found out the hard way that Windows 7, will not tolerate too many changes before turning the computer pear shape.
     
    BobbyScot,
    #3
  5. 2010/01/29
    darkangel

    darkangel Inactive Thread Starter

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    1st pink list

    NETIO.SYS NETIO.SYS+61f6 0x8ad49000 0x8ad87000 0x0003e000 0x4a5bbf63 13/07/2009 23:12:35 Microsoft® Windows® Operating System Network I/O Subsystem 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\NETIO.SYS



    2nd pink list
    ntkrnlpa.exe ntkrnlpa.exe+3e8a8 0x82852000 0x82c62000 0x00410000 0x4a67fd7e 23/07/2009 06:04:46 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16399 (win7_gdr.090722-1835) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
     
    darkangel,
    #4
  6. 2010/01/29
    Admin.

    Admin. Administrator Administrator Staff

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    Please enter your System Details. It helps us in answering your questions!
     
    Admin.,
    #5
  7. 2010/01/29
    darkangel

    darkangel Inactive Thread Starter

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    pc spec now listed bud
     
    darkangel,
    #6
  8. 2010/01/29
    PeteC

    PeteC SuperGeek Staff

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    From your original error message 1000007e is essentially the same as ....
    From BlueScreenView NETIO.SYS is a possible culprit - it is a Windows 7 OS file the exact function of which I have been unable to determine, but may be connected with the network.

    My first, and may be only thought :), is to run System File Checker.
     
    PeteC,
    #7
  9. 2010/01/29
    Arie

    Arie Administrator Administrator Staff

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    I have a different view:

    BCP1: C0000005

    http://msdn.microsoft.com/en-us/library/ms795746.aspx

    So this could indicate your memory.

    Start by testing your memory. Run Memtest86 or Windows Memory Diagnostic.

    Windows 7 DVD also includes a memory testing option called Windows Memory Diagnostic which can be accessed by booting off your Windows DVD, choosing your language/keyboard options, and clicking the link Repair your computer at the bottom left on the Install Now screen. When prompted select your Windows Installation and click Next, here you can select the Windows Memory Diagnostic option.

    Please note:

    To work around the above, test the installed RAM in various configurations. If you have a single module, swap it around the slots. If you have a pair of modules, run each one singly, swapping between slots; and then run them in pairs swapping between pairs of slots. If you have 2 sets of matched modules do not get them mixed up.
     
    Arie,
    #8
  10. 2010/01/30
    darkangel

    darkangel Inactive Thread Starter

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    i ran the system file checker and it said
    windows resource protection did not find any integrity violations
     
    darkangel,
    #9
  11. 2010/01/30
    darkangel

    darkangel Inactive Thread Starter

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    i also ran a memory test but all past but when i rebooted my pc it said something about a processor overheat error or something then said press f1 to continue thenit takes 3 or 4 trys before it reboots properly
    in going to get a new heatsink fan and redo it this afternoon will let you guys know if that helps or not
     
    darkangel,
    #10

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