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Solved On uninstalling Microsoft Security Essentials...

Discussion in 'Malware and Virus Removal Archive' started by HopefulChild, 2010/04/16.

Page 3 of 3
  1. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Ok check this out Broni-

    Last night as per your instructions I downloaded AVIRA and updated it.
    Everything was fine.
    This morning I go in and click on the Avira icon on my desktop cause I noticed it didn't load up.
    Shortcut error sign saying the item had been changed or removed which is obviously false cause it happened late last night and I went to bed afterwards.
    Now you say AVG shows up when I've run that cleaner you gave me about a trillion times.
    Something very fishy going on!!
    And I need an anti-virus pronto!
    Hope this doesn't take me all day today as well.Sheesh.

    AVG Is nowhere in my computer man...I uninstalled it yesterday.
     
    HopefulChild,
    #41
  2. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    I can see what happened :)
    You keep posting old HJT log:
    I've seen this happen before.
    Uninstall HJT.
    Download and install fresh copy.
    Post new log.
     
    broni,
    #42


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  4. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:28:57 AM, on 4/19/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Glary Utilities\memdefrag.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Kool-Fox\App\koolFox\KoolFox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 77.103.153.29:9090
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - C:\PROGRA~1\STARDO~1\SDIEInt.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
    O4 - HKLM\..\Run: [CarboniteSetupLite] "C:\Program Files\Carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=1800
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe "
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKCU\..\Run: [Glary Memory Optimizer] "C:\Program Files\Glary Utilities\memdefrag.exe" /autostart
    O8 - Extra context menu item: Download with Star Downloader - C:\Program Files\Star Downloader\sdie.htm
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AEE556CA-C45B-4ADB-BA8E-5D28D2EB92CB}: NameServer = 64.136.173.5 64.136.164.77
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll C:\Windows\System32\avgrsstx.dll
    O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
    O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
    O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\bin32\nSvcAppFlt.exe
    O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\bin32\nSvcIp.exe
    O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
    O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 6480 bytes
     
    HopefulChild,
    #43
  5. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    OK, AVG is really gone, but there is something wrong with Avira.
    I can see two services running, but there is no active Avira process.
    See, if restarting computer will work.
    Do you still have Avira installation file, you downloaded last night?
     
    broni,
    #44
  6. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    I downloaded it last night...I tried reinstalling but no go.
    I've rebooted as well and nothing.
     
    HopefulChild,
    #45
  7. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    I'm not sure what's going on here.
    Your computer is definitely clean, so that's not the issue.

    Well, I guess, you should try to uninstall Avira and try Avast then.
    I know, it's a pain with dial-up....
     
    broni,
    #46
  8. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    WELL I've had probs with the last two mse and now avira...I'll try with avast and see if I can get that going.Basically,cause I haven't got much of a choice.:)
     
    HopefulChild,
    #47
  9. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    Let me know, how it goes.
     
    broni,
    #48
  10. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Avast has been installed and the definitions updated.
    I rebooted to see if everything was alright in case it did an Avira on me but it loaded up just fine.
    In utter disbelief,I rebooted yet again cause anyone can win the lottery for the first time.
    And it loaded just fine...so what are the next steps if any,oh great master?
     
    HopefulChild,
    #49
  11. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    Haha...I just need to see fresh HJT log, because we're almost done :)
     
    broni,
    #50
  12. 2010/04/19
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:45:50 PM, on 4/19/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Alwil Software\Avast5\AvastUI.exe
    C:\Program Files\Glary Utilities\memdefrag.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Kool-Fox\App\koolFox\KoolFox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 77.103.153.29:9090
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - C:\PROGRA~1\STARDO~1\SDIEInt.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
    O4 - HKLM\..\Run: [CarboniteSetupLite] "C:\Program Files\Carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=1800
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe "
    O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
    O4 - HKCU\..\Run: [Glary Memory Optimizer] "C:\Program Files\Glary Utilities\memdefrag.exe" /autostart
    O8 - Extra context menu item: Download with Star Downloader - C:\Program Files\Star Downloader\sdie.htm
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AEE556CA-C45B-4ADB-BA8E-5D28D2EB92CB}: NameServer = 64.136.173.5 64.136.164.77
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll C:\Windows\System32\avgrsstx.dll
    O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
    O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
    O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\bin32\nSvcAppFlt.exe
    O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\bin32\nSvcIp.exe
    O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
    O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 6624 bytes
     
    HopefulChild,
    #51
  13. 2010/04/19
    broni

    broni Moderator Malware Analyst

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    Disable Windows Defender, as it'll interfere with cleaning process:
    - Open Windows Defender by clicking the Start, clicking All Programs, and then clicking Windows Defender.
    - Click Tools
    then...

    ++ Windows XP:
    - Click General Settings
    - Scroll down to Real Time Protection Options
    - Uncheck Turn on Real Time Protection
    - After you uncheck this, click on the Save button
    - Close Windows Defender

    ++ Windows Vista:
    - Click Options
    - Under Administrator options, clear the Use Windows Defender check box, and then click Save.

    Enable Windows Defender, when all cleaning is done.

    ================================================================

    Re-run HJT and checkmark:
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    Click "Fix checked" button.

    When done...


    Your computer is clean :)

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    [SIZE= "4"]5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately![/SIZE]

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
    broni,
    #52
  14. 2010/04/20
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Well I finished these steps late afternoon yesterday and the PC has been working fine since.
    So whatta ya think??:eek:
     
    HopefulChild,
    #53
  15. 2010/04/20
    broni

    broni Moderator Malware Analyst

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    Well, if the computer is working fine, we're good :)
    I'll mark this thread as resolved.
    Good luck :)
     
    broni,
    #54
  16. 2010/04/20
    HopefulChild

    HopefulChild Inactive Thread Starter

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    Thanks so much for your time and effort man..you're terrific.
     
    HopefulChild,
    #55
  17. 2010/04/20
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)
    Stay safe.....
     
    broni,
    #56
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