Office 12 will not install

Forgive me, no one should have to go through this nonsense. It is clear to me from what I have seen in the Office Community and in forums when searched for Proofing.en-us that this is a systemic problem for Microsoft.

Anyone having paid for a license to any software should be able to install and/or uninstall at will.

This thing has been going on at least si

I am going to Microsoft with this problem and laying it at a product manager's door.

I will come back with the results. Now, I'll go have that drink of water.

>>RSM

 

I am in the midst of drafting a reply regarding the results of my other troubleshooting from earlier today, but in the mean time, I am curious to know some specifics:

You indicate that the Dell came with Office Installed.
If it did, it was a Trial version (unless you actually purchased a retail version and they installed it for you).

So, was this a Trial version?

Did you activate it before the trial period expired?

 

It is not a trial version, it is a full version, and I have the discs. I activated it as soon as I got the computer. I used it for over a year.

I uninstalled it in error.

I am as I write this waiting for a call from a Microsoft engineer. I got a product manager on the phone who asked if they could do the re-installation from there, would that be O.K. I said, certainly. He said an engineer(?) would call me and they would do it all from there, but establish the install with my 25 digit Product Key.

Now, he has yet to call, so I cannot say it is done. But I have up waiting for him the March 20, 2008 complaint by Shelbydog in the Office Community forum expressing the same situation, and the three follow-ups to that post by others with the same complaint.

I expressed all of this frustration to the product manager, the fact that all one needs to do is do a search on Proofing.en-us and one will come up with scores of hits with the same complaint in all sorts of forums and no solution in any of them.

More later.

 

O.K., it is done. The full version of Office 2007 Professional is installed and tested.

The tech removed Office XP via the registry.

Then, he installed a trial version of Office 2007 Professional. Then he got a customer service person who gave me my new product key for the full version.

The whole thing took about three hours, no money.

I want to thank everyone who tried to help.

>>RSM

 

So? Are any of you folks coming back?

>>RSM

 

Im still here!

Glad you got it did!

I know you are a calm and happy man now!

Removed Office XP huh! Who has ever heard of such a thing!!

I jest!

I know exactly what the engineer did. We could have done the same in about an hour! But at least he did the work! M$ owed you that!

Good luck stay out of trouble a while now!

Mike

 

The problem was the word "We ". It was not we, it was me, and I am not sufficeintly technically proficient to do everything right. E.g., I had no idea about removing Office 8,9, and 11 components. One must recognize one's limits. I learned a great deal watching what he did.

So, Microsoft eliminated the we and the me. The engineer did the whole thing and he did it correctly.

>>RSM