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Solved New PC Running Slow and Freezing Up

Discussion in 'Malware and Virus Removal Archive' started by Rackster, 2013/05/22.

  1. 2013/05/25
    Rackster

    Rackster Inactive Thread Starter

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    ESERT online scanner won't run. I agree to terms of service, click start and it goes to new box with an icon in top left corner that disappears in a minute or so then box stays blank.Waited an hour with nothing. Going to try one more time.
     
  2. 2013/05/25
    broni

    broni Moderator Malware Analyst

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    Try different browser.
     

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  4. 2013/05/25
    Rackster

    Rackster Inactive Thread Starter

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    Can I download chrome?
     
  5. 2013/05/25
    broni

    broni Moderator Malware Analyst

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    You sure can.
     
  6. 2013/05/25
    Rackster

    Rackster Inactive Thread Starter

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    Downloaded Chrome and ran ESET Scanner and it came up clean,so no file to post!!
     
  7. 2013/05/25
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
  8. 2013/05/26
    Rackster

    Rackster Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Holt
    ->Temp folder emptied: 423420103 bytes
    ->Temporary Internet Files folder emptied: 19504244 bytes
    ->Google Chrome cache emptied: 8264679 bytes
    ->Flash cache emptied: 3661 bytes

    User: Public

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 4061 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 430.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: Holt
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Holt

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 05262013_055055

    Files\Folders moved on Reboot...
    C:\Users\Holt\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
    File move failed. C:\windows\temp\UploadUI.log scheduled to be moved on reboot.
    File move failed. C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
     
  9. 2013/05/26
    Rackster

    Rackster Inactive Thread Starter

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    PC is running like a charm. Thank you very much for your help in resolving my issues. You're help was greatly appreciated,thanks again!
     
  10. 2013/05/26
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     

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