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Need BIOS help

Discussion in 'PC Hardware' started by parks5855, 2015/12/29.

  1. 2015/12/29
    parks5855

    parks5855 Well-Known Member Thread Starter

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    Anyone who's been following my previous threads knows I've been having quite the battle with BSOD's (page fault in non paged area, usually). I've tried everything to fix this and am about ready to wipe the whole system out and start over. But before I do I thought I'd try one more thing. On the BSOD it says to remove bios memory caching or shadowing. Problem is I went into the bios and looked all around and couldn't find anything that said memory caching or shadowing. Hoping somebody out there can help me find this because I'd really like to feel like I've tried everything possible before I just nuke it and start over. Thanks for the help, Brian :(
     
  2. 2015/12/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi parks5855. You haven't posted any previous threads on this forum regarding any blue screen problems so lets see what could be causing this issue.

    I need some more information about your issue. Does the blue screen happen randomly or can you reproduce the behavior on demand? Did you install any software or make any changes to the computer before the computer started blue screening? Is this the first time you have seen the computer blue screen like this?

    Try Performing a clean boot in Windows and see if the computer blue screens.

    Follow these instructions to post a Dump Data Log.

    If you do not have a dump, ensure that your machine is configured to write out a dump by following the directions from microsoft.
     

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  4. 2015/12/30
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Brian, I see you are still being plagued with your BSOD. Please follow Evan's directions and I'm sure he will be able to sort things out if you provide the info he needs. ;) Neil.
     
  5. 2015/12/31
    parks5855

    parks5855 Well-Known Member Thread Starter

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    Hey Evan, thanks for the help. The BSOD's happen randomly, there doesn't seem to be anything in particular I can do to make it happen. It has occasionally happened during the boot up process before I could get to my desk top. I've had this problem for a long time only to a much, much, much more limited extent....maybe once every couple of months or so. I just ignored it and went on about my business. But over the past year the frequency has slowly gone up till now I get a blue screen virtually every time I turn my pc on (by the way, I have a dual boot system with Win 7 32 and Win 7 64....the 64bit version is rock solid stable). I have tried all the fixes I could come up with...re-setting paging files, testing ram both with built in software and with Memory 86 Ram Test....all good, done msconfig and shut down all but the most essential startup items. Also used task manager to hide Microsoft services and shutdown any others where I knew what they were...when in doubt I left it alone. Recently I have uninstalled about 1/3 of my installed programs, run disk check, defrag, registry repair, etc. etc. etc. It has been improving the stability but hasn't fixed it. I will do the dump data collection thing the next time it happens and post the results here. Brian
    PS...I went and downloaded the current debugging tool from the Microsoft link, and the debugwiz.zip, do I need the debugwiz.zip? and how do I use it? Thanks
     
    Last edited: 2015/12/31
  6. 2015/12/31
    parks5855

    parks5855 Well-Known Member Thread Starter

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    Well, this isn't going to work either. I just had two BSOD's in a row. The first one happened when I was downloading an update to Adobe Flash Player. The second one happened upon reboot within 30 seconds after getting to my desktop. So I tried to install the Microsoft debugging tool and everything was going as expected until it started downloading the files. When it finished it said installation failed. I tried two more times....same thing. I saved the failure log but it's 27 pages long. :mad: I'm about ready to nuke this thing. I will try the clean boot but it may or may not take some time to determine if I've been successful. I've already shut down a lot of services and uninstalled a lot of programs. And sorry about the stupid question about debugwiz.....I didn't read far enough down...it answers itself, although it looks like it's not going to help me. Other than doing the clean boot routine (which I'll do next), in the meantime what about on the BSOD where it says to remove bios memory caching or shadowing? In my bios I didn't see anything about caching or shadowing. Is this something I need to look into further? Thanks for the help, Brian
     
  7. 2015/12/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    The message in the blue screen that says to disable bios memory caching or shadowing is generic and won't be a solution.

    I would perform a clean boot and keep the computer in that state and see if the blue screen still occurs. Also, post the dump data log in your next reply when you get a chance. If the dump data log is too long then Run disk cleanup and remove all of the Windows dump files so that when your next blue screen happens the log will just show the most recent one.
     
  8. 2015/12/31
    parks5855

    parks5855 Well-Known Member Thread Starter

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    OK, several questions. One I don't need the Microsoft debugging tool or the debugwiz to do this? Will this file be in some sort of a text format? And what size dump file do you want, a mini dump or kernel? Right now I'm running with all services off except those pertaining to Zone Alarm and Mozilla Thunderbird, on startup all I'm running is ZA stuff. Thanks, Brian
     
  9. 2015/12/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You don't need the debugwiz tool as you are using the Microsoft debugging tool to open the dump files.

    Yes the Microsoft debugging tool will generate a log from the dump file and it will create a text file in the root of your C drive called debuglog.txt which you will copy and paste here in your next reply.

    Give me the complete memory dump.
     
  10. 2016/01/01
    parks5855

    parks5855 Well-Known Member Thread Starter

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    Well then we have a problem, as I said in my earlier post the Microsoft debugging tool wouldn't install on my pc. I tried 3 times, and it failed 3 times. I even tried once with everything off including Zone Alarm....still no go. I did generate a nice 27 page report failure log though...so what now?
     
  11. 2016/01/01
    parks5855

    parks5855 Well-Known Member Thread Starter

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    Progress!!! Maybe???

    Finally some success! I figured out why I couldn't install the Microsoft debugging tool.....

    CAUSE
    This issue occurs when you install the Windows 7 SDK on a computer that has a newer version of the Visual C++ 2010 Redistributable installed. The Windows 7 SDK installs version 10.0.30319 of the Visual C++ 2010 Redistributable.

    RESOLUTION
    To resolve this issue, you must uninstall all versions of the Visual C++ 2010
    Redistributable before installing the Windows 7 SDK. You may have one or more of the following products installed:
    •Microsoft Visual C++ 2010 x86 Redistributable
    •Microsoft Visual C++ 2010 x64 Redistributable

    This fixed it for me tool downloaded fine and was able to get crash dump, here it is:

    Opened log file 'c:debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.19045.x86fre.win7sp1_gdr.151019-1254
    Machine Name:
    Kernel base = 0x83807000 PsLoadedModuleList = 0x83952e30
    Debug session time: Fri Jan 1 03:07:23.686 2016 (UTC - 6:00)
    System Uptime: 0 days 0:09:28.670
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 7ffd900c). Type ".hh dbgerr001" for details
    Loading unloaded module list
    ......
    5: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced. This cannot be protected by try-except,
    it must be protected by a Probe. Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: 8ba6a000, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 83a74ada, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 00000000, (reserved)

    Debugging Details:
    ------------------

    *** ERROR: Module load completed but symbols could not be loaded for FDCDNT.SYS
    *** ERROR: Module load completed but symbols could not be loaded for tdrpm258.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for klhk.sys -

    READ_ADDRESS: 8ba6a000 Paged pool

    FAULTING_IP:
    nt!RtlUpcaseUnicodeString+71
    83a74ada 0fb70c51 movzx ecx,word ptr [ecx+edx*2]

    MM_INTERNAL_CODE: 0

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x50

    PROCESS_NAME: vsmon.exe

    CURRENT_IRQL: 0

    TRAP_FRAME: af0b2f28 -- (.trap 0xffffffffaf0b2f28)
    .trap 0xffffffffaf0b2f28
    ErrCode = 00000000
    eax=8f02064c ebx=88150fd4 ecx=8ba69c5e edx=000001d1 esi=af0b2ff0 edi=af0b2ff8
    eip=83a74ada esp=af0b2f9c ebp=af0b2fd0 iopl=0 nv up ei ng nz ac pe cy
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010297
    nt!RtlUpcaseUnicodeString+0x71:
    83a74ada 0fb70c51 movzx ecx,word ptr [ecx+edx*2] ds:0023:8ba6a000=????
    .trap
    Resetting default scope

    LAST_CONTROL_TRANSFER: from 83847be8 to 838953c1

    STACK_TEXT:
    af0b2f10 83847be8 00000000 8ba6a000 00000000 nt!MmAccessFault+0x104
    af0b2f10 83a74ada 00000000 8ba6a000 00000000 nt!KiTrap0E+0xdc
    af0b2fd0 927d2425 af0b2ff8 af0b2ff0 00000000 nt!RtlUpcaseUnicodeString+0x71
    af0b301c 8387f933 88150bd4 86c8ace0 00000000 FDCDNT+0x2425
    af0b3060 8ca3dd57 00000000 8eb49d08 86ca5600 nt!IopfCompleteRequest+0x128
    af0b3078 8cabb72d 86ca5600 86c8ace0 00000000 Ntfs!NtfsExtendedCompleteRequestInternal+0x107
    af0b3274 8cad6d87 86ca5600 86c8ace0 87a1b0d8 Ntfs!NtfsQueryDirectory+0xfb4
    af0b32a8 8cad6ed0 86ca5600 bfa7f390 23ad5845 Ntfs!NtfsCommonDirectoryControl+0x21d
    af0b3310 8383dd7d 87a1b020 86c8ace0 86c8ace0 Ntfs!NtfsFsdDirectoryControl+0xf7
    af0b3328 84ad120c 87e40a68 86c8ace0 00000000 nt!IofCallDriver+0x63
    af0b334c 84ad13cb af0b336c 87e40a68 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
    af0b3384 8383dd7d 87e40a68 86c8ace0 8ced8628 fltmgr!FltpDispatch+0xc5
    af0b339c 8cee11be 8cf0267c 87e40a68 86c8ace0 nt!IofCallDriver+0x63
    WARNING: Stack unwind information not available. Following frames may be wrong.
    af0b3430 84ad120c 87f7d120 86c8ace0 00000000 tdrpm258+0xa1be
    af0b3454 84ad13cb af0b3474 87f7d120 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
    af0b348c 8383dd7d 87f7d120 86c8ace0 86c8aff4 fltmgr!FltpDispatch+0xc5
    af0b34a4 927d2ab7 87085478 8813f658 00000000 nt!IofCallDriver+0x63
    af0b3504 927d2d76 00000000 86c8ace0 8383dd7d FDCDNT+0x2ab7
    af0b3510 8383dd7d 8813f658 86c8ace0 86c8ace0 FDCDNT+0x2d76
    af0b3528 83a352c4 af0b359c af0b3640 83a3f748 nt!IofCallDriver+0x63
    af0b3548 83a3f7a3 8813f658 87085478 00000001 nt!IopSynchronousServiceTail+0x1f8
    af0b3568 83844a06 80000a44 00000000 00000000 nt!NtQueryDirectoryFile+0x5b
    af0b3568 838430dd 80000a44 00000000 00000000 nt!KiSystemServicePostCall
    af0b360c 84aea787 80000a44 00000000 00000000 nt!ZwQueryDirectoryFile+0x11
    af0b3680 84aeaabd 00000000 86af6368 af0b36bc fltmgr!FltpNormalizeNameComponent+0x155
    af0b3690 84aeaeb6 86af6368 00000000 86af6368 fltmgr!FltpCallNormalizeNameComponentHandler+0x7f
    af0b36bc 84aebdf4 00af6368 86af6368 86af6368 fltmgr!FltpExpandShortNames+0x138
    af0b36d8 84aec505 86af0000 86af6368 87058d94 fltmgr!FltpGetNormalizedFileNameWorker+0xae
    af0b36f0 84ae9765 86af6368 86af6368 87f45970 fltmgr!FltpGetNormalizedFileName+0x19
    af0b3708 84ae98a8 86af6368 00000000 86af6368 fltmgr!FltpCreateFileNameInformation+0x81
    af0b371c 84ad3e1e 86af6368 8d132bec 00000000 fltmgr!CreateTemporaryFileNameInformation+0x4e
    af0b374c 84ae9cd9 86af6368 00000000 00000000 fltmgr!FltpGetFileNameInformation+0x61e
    af0b3760 8d0e4973 870ac138 00000000 86af6368 fltmgr!FltGetFileNameInformationUnsafe+0x59
    af0b3780 8d0ef514 870ac138 00000000 00000101 klif+0x15973
    af0b3800 8d153e81 019e1d28 00000000 af0b381c klif+0x20514
    af0b3828 8d0d82ec 8a7cc670 06e2a850 d09e1d28 klif+0x84e81
    af0b39a8 8d17a61f 8d17a5c4 8d17a61f 8a4e4d90 klif+0x92ec
    af0b39dc 84ad2ad1 00000004 06e2a850 00000056 klif+0xab61f
    af0b3a28 84ae8641 87f39278 06e2a850 00000056 fltmgr!FltpFilterMessage+0x9d
    af0b3a5c 84ae8a69 8a7cb500 00000000 06e2a850 fltmgr!FltpMsgDeviceControl+0xa9
    af0b3aa0 84ad1339 87815f08 86a52f68 8a7cb5e8 fltmgr!FltpMsgDispatch+0x91
    af0b3acc 8383dd7d 87815f08 86a52f68 86a52f68 fltmgr!FltpDispatch+0x33
    af0b3ae4 83a352c4 00000056 86a52f68 86a52fd8 nt!IofCallDriver+0x63
    af0b3b04 83a385ac 87815f08 8a7cb5e8 00000000 nt!IopSynchronousServiceTail+0x1f8
    af0b3bd8 83a7f84d 87815f08 86a52f68 00000000 nt!IopXxxControlFile+0x7a9
    af0b3c0c 8d0ee910 00000d54 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
    af0b3c98 8d1c505a 00000d54 00000000 00000000 klif+0x1f910
    af0b3cd0 8d1c6206 8d0ee4d6 af0b3d0c 00000028 klhk!Ordinal11+0x1a
    af0b3cec 8d1c501f 87f5d940 af0b3d0c af0b3d00 klhk!Ordinal11+0x11c6
    af0b3d04 83844a06 00000d54 00000000 00000000 klhk+0x101f
    af0b3d04 773d71b4 00000d54 00000000 00000000 nt!KiSystemServicePostCall
    1b69e74c 00000000 00000000 00000000 00000000 0x773d71b4


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    FDCDNT+2425
    927d2425 85c0 test eax,eax

    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: FDCDNT+2425

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: FDCDNT

    IMAGE_NAME: FDCDNT.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP: 478c8658

    FAILURE_BUCKET_ID: 0x50_FDCDNT+2425

    BUCKET_ID: 0x50_FDCDNT+2425

    Followup: MachineOwner
    ---------

    eax=8394108c ebx=881bf900 ecx=00000000 edx=00000000 esi=8eda2120 edi=00000000
    eip=838953c1 esp=af0b2e98 ebp=af0b2f10 iopl=0 nv up ei pl nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000202
    nt!MmAccessFault+0x104:
    838953c1 cc int 3
    ChildEBP RetAddr Args to Child
    af0b2f10 83847be8 00000000 8ba6a000 00000000 nt!MmAccessFault+0x104
    af0b2f10 83a74ada 00000000 8ba6a000 00000000 nt!KiTrap0E+0xdc (FPO: [0,0] TrapFrame @ af0b2f28)
    af0b2fd0 927d2425 af0b2ff8 af0b2ff0 00000000 nt!RtlUpcaseUnicodeString+0x71
    af0b301c 8387f933 88150bd4 86c8ace0 00000000 FDCDNT+0x2425 (FPO: [Non-Fpo])
    af0b3060 8ca3dd57 00000000 8eb49d08 86ca5600 nt!IopfCompleteRequest+0x128
    af0b3078 8cabb72d 86ca5600 86c8ace0 00000000 Ntfs!NtfsExtendedCompleteRequestInternal+0x107 (FPO: [Non-Fpo])
    af0b3274 8cad6d87 86ca5600 86c8ace0 87a1b0d8 Ntfs!NtfsQueryDirectory+0xfb4 (FPO: [Non-Fpo])
    af0b32a8 8cad6ed0 86ca5600 bfa7f390 23ad5845 Ntfs!NtfsCommonDirectoryControl+0x21d (FPO: [Non-Fpo])
    af0b3310 8383dd7d 87a1b020 86c8ace0 86c8ace0 Ntfs!NtfsFsdDirectoryControl+0xf7 (FPO: [Non-Fpo])
    af0b3328 84ad120c 87e40a68 86c8ace0 00000000 nt!IofCallDriver+0x63
    af0b334c 84ad13cb af0b336c 87e40a68 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa (FPO: [Non-Fpo])
    af0b3384 8383dd7d 87e40a68 86c8ace0 8ced8628 fltmgr!FltpDispatch+0xc5 (FPO: [Non-Fpo])
    af0b339c 8cee11be 8cf0267c 87e40a68 86c8ace0 nt!IofCallDriver+0x63
    WARNING: Stack unwind information not available. Following frames may be wrong.
    af0b3430 84ad120c 87f7d120 86c8ace0 00000000 tdrpm258+0xa1be
    af0b3454 84ad13cb af0b3474 87f7d120 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa (FPO: [Non-Fpo])
    af0b348c 8383dd7d 87f7d120 86c8ace0 86c8aff4 fltmgr!FltpDispatch+0xc5 (FPO: [Non-Fpo])
    af0b34a4 927d2ab7 87085478 8813f658 00000000 nt!IofCallDriver+0x63
    af0b3504 927d2d76 00000000 86c8ace0 8383dd7d FDCDNT+0x2ab7 (FPO: [Non-Fpo])
    af0b3510 8383dd7d 8813f658 86c8ace0 86c8ace0 FDCDNT+0x2d76 (FPO: [2,0,0])
    af0b3528 83a352c4 af0b359c af0b3640 83a3f748 nt!IofCallDriver+0x63
    af0b3548 83a3f7a3 8813f658 87085478 00000001 nt!IopSynchronousServiceTail+0x1f8
    af0b3568 83844a06 80000a44 00000000 00000000 nt!NtQueryDirectoryFile+0x5b
    af0b3568 838430dd 80000a44 00000000 00000000 nt!KiSystemServicePostCall (FPO: [0,3] TrapFrame @ af0b359c)
    af0b360c 84aea787 80000a44 00000000 00000000 nt!ZwQueryDirectoryFile+0x11 (FPO: [11,0,0])
    af0b3680 84aeaabd 00000000 86af6368 af0b36bc fltmgr!FltpNormalizeNameComponent+0x155 (FPO: [Non-Fpo])
    af0b3690 84aeaeb6 86af6368 00000000 86af6368 fltmgr!FltpCallNormalizeNameComponentHandler+0x7f (FPO: [Non-Fpo])
    af0b36bc 84aebdf4 00af6368 86af6368 86af6368 fltmgr!FltpExpandShortNames+0x138 (FPO: [Non-Fpo])
    af0b36d8 84aec505 86af0000 86af6368 87058d94 fltmgr!FltpGetNormalizedFileNameWorker+0xae (FPO: [Non-Fpo])
    af0b36f0 84ae9765 86af6368 86af6368 87f45970 fltmgr!FltpGetNormalizedFileName+0x19 (FPO: [Non-Fpo])
    af0b3708 84ae98a8 86af6368 00000000 86af6368 fltmgr!FltpCreateFileNameInformation+0x81 (FPO: [Non-Fpo])
    af0b371c 84ad3e1e 86af6368 8d132bec 00000000 fltmgr!CreateTemporaryFileNameInformation+0x4e (FPO: [Non-Fpo])
    af0b374c 84ae9cd9 86af6368 00000000 00000000 fltmgr!FltpGetFileNameInformation+0x61e (FPO: [Non-Fpo])
    af0b3760 8d0e4973 870ac138 00000000 86af6368 fltmgr!FltGetFileNameInformationUnsafe+0x59 (FPO: [Non-Fpo])
    af0b3780 8d0ef514 870ac138 00000000 00000101 klif+0x15973
    af0b3800 8d153e81 019e1d28 00000000 af0b381c klif+0x20514
    af0b3828 8d0d82ec 8a7cc670 06e2a850 d09e1d28 klif+0x84e81
    af0b39a8 8d17a61f 8d17a5c4 8d17a61f 8a4e4d90 klif+0x92ec
    af0b39dc 84ad2ad1 00000004 06e2a850 00000056 klif+0xab61f
    af0b3a28 84ae8641 87f39278 06e2a850 00000056 fltmgr!FltpFilterMessage+0x9d (FPO: [Non-Fpo])
    af0b3a5c 84ae8a69 8a7cb500 00000000 06e2a850 fltmgr!FltpMsgDeviceControl+0xa9 (FPO: [Non-Fpo])
    af0b3aa0 84ad1339 87815f08 86a52f68 8a7cb5e8 fltmgr!FltpMsgDispatch+0x91 (FPO: [Non-Fpo])
    af0b3acc 8383dd7d 87815f08 86a52f68 86a52f68 fltmgr!FltpDispatch+0x33 (FPO: [Non-Fpo])
    af0b3ae4 83a352c4 00000056 86a52f68 86a52fd8 nt!IofCallDriver+0x63
    af0b3b04 83a385ac 87815f08 8a7cb5e8 00000000 nt!IopSynchronousServiceTail+0x1f8
    af0b3bd8 83a7f84d 87815f08 86a52f68 00000000 nt!IopXxxControlFile+0x7a9
    af0b3c0c 8d0ee910 00000d54 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
    af0b3c98 8d1c505a 00000d54 00000000 00000000 klif+0x1f910
    af0b3cd0 8d1c6206 8d0ee4d6 af0b3d0c 00000028 klhk!Ordinal11+0x1a
    af0b3cec 8d1c501f 87f5d940 af0b3d0c af0b3d00 klhk!Ordinal11+0x11c6
    af0b3d04 83844a06 00000d54 00000000 00000000 klhk+0x101f
    af0b3d04 773d71b4 00000d54 00000000 00000000 nt!KiSystemServicePostCall (FPO: [0,3] TrapFrame @ af0b3d34)
    1b69e74c 00000000 00000000 00000000 00000000 0x773d71b4
    start end module name
    80bb0000 80bb8000 kdcom kdcom.dll Mon Jul 13 20:08:58 2009 (4A5BDAAA)
    83807000 83c20000 nt ntkrpamp.exe Mon Oct 19 18:40:04 2015 (56257F54)
    83c20000 83c57000 hal halmacpi.dll Sat Nov 20 02:37:38 2010 (4CE788D2)
    83e00000 83e17000 tdx tdx.sys Tue Oct 13 11:31:24 2015 (561D31DC)
    83e1a000 83e9f000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 06:00:54 2010 (4CE7B876)
    83e9f000 83eb0000 PSHED PSHED.dll Mon Jul 13 20:09:36 2009 (4A5BDAD0)
    83eb0000 83eb8000 BOOTVID BOOTVID.dll Mon Jul 13 20:04:34 2009 (4A5BD9A2)
    83eb8000 83efa000 CLFS CLFS.SYS Tue Mar 03 21:00:23 2015 (54F67547)
    83efa000 83f61000 CI CI.dll Thu Jun 26 20:42:04 2014 (53ACCBEC)
    83f61000 83fe2000 Wdf01000 Wdf01000.sys Fri Jun 21 21:29:37 2013 (51C50C11)
    83fe2000 83ff0000 WDFLDR WDFLDR.SYS Wed Jul 25 21:36:38 2012 (5010AD36)
    84a00000 84a0e000 Npfs Npfs.SYS Mon Jul 13 18:11:31 2009 (4A5BBF23)
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    8cb57000 8cb82000 msrpc msrpc.sys Mon Jul 13 18:11:59 2009 (4A5BBF3F)
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    9270f000 92716000 wfplwf wfplwf.sys Mon Jul 13 18:53:51 2009 (4A5BC90F)
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    92749000 92757000 netbios netbios.sys Mon Jul 13 18:53:54 2009 (4A5BC912)
    92757000 9276a000 wanarp wanarp.sys Sat Nov 20 04:07:45 2010 (4CE79DF1)
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    927bc000 927c6000 nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
    927c6000 927d0000 mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
    927d0000 927daf40 FDCDNT FDCDNT.SYS Tue Jan 15 04:09:28 2008 (478C8658)
    927db000 927dfb00 ElRawDsk ElRawDsk.sys Tue Oct 26 04:34:08 2010 (4CC6A090)
    927e0000 927ec000 discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
    927ec000 927f9000 CompositeBus CompositeBus.sys Sat Nov 20 03:50:21 2010 (4CE799DD)
    92c00000 92c18000 i8042prt i8042prt.sys Mon Jul 13 18:11:23 2009 (4A5BBF1B)
    92c18000 92c25000 kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
    92c25000 92c2e000 wmiacpi wmiacpi.sys Mon Jul 13 18:19:16 2009 (4A5BC0F4)
    92c38000 92c50000 dfsc dfsc.sys Sat Nov 20 02:42:32 2010 (4CE789F8)
    92c50000 92c56000 CGKDarkWatcher CGKDarkWatcher.sys Tue Oct 20 08:23:29 2015 (56264051)
    92c56000 92c64000 blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
    92c64000 92c85000 tunnel tunnel.sys Sat Nov 20 04:06:40 2010 (4CE79DB0)
    92c85000 92c97000 intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
    92c97000 92ce7000 yk62x86 yk62x86.sys Mon Jun 15 10:50:03 2009 (4A366DAB)
    92ce7000 92d66580 ctaud2k ctaud2k.sys Fri Feb 28 10:55:44 2014 (5310BF90)
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    92d96000 92dcb000 ctoss2k ctoss2k.sys Fri Feb 28 10:54:36 2014 (5310BF4C)
    92dcb000 92dd3000 ctprxy2k ctprxy2k.sys Fri Feb 28 10:55:49 2014 (5310BF95)
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    95400000 9541b000 luafv luafv.sys Mon Jul 13 18:15:44 2009 (4A5BC020)
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    95457000 95462000 ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930)
    95462000 95484000 ndiswan ndiswan.sys Sat Nov 20 04:07:48 2010 (4CE79DF4)
    95484000 9549c000 raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D)
    9549c000 954b3000 raspptp raspptp.sys Mon Jul 13 18:54:47 2009 (4A5BC947)
    954b3000 954ca000 rassstp rassstp.sys Mon Jul 13 18:54:57 2009 (4A5BC951)
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    954e7000 954f3000 nvvad32v nvvad32v.sys Fri Mar 28 08:31:55 2014 (533579CB)
    954f3000 95537000 usbhub usbhub.sys Tue Nov 26 19:14:23 2013 (5295476F)
    95537000 955d3000 ctac32k ctac32k.sys Wed Jul 02 02:42:27 2008 (486B3163)
    955d3000 955d9480 HIDPARSE HIDPARSE.SYS Tue Jul 02 22:36:22 2013 (51D39C36)
    955da000 955e2000 LHidFilt LHidFilt.Sys Fri Sep 02 01:22:16 2011 (4E607618)
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    955ed000 955f4800 LMouFilt LMouFilt.Sys Fri Sep 02 01:22:22 2011 (4E60761E)
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    96dd9000 96dea000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
    96dea000 96df4000 Dxapi Dxapi.sys Mon Jul 13 18:25:25 2009 (4A5BC265)
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    96e0d000 96e18000 dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
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    96eae000 96ff5000 CTEXFIFX CTEXFIFX.SYS Fri Feb 28 11:03:52 2014 (5310C178)
    96ff5000 96ffe000 dump_atapi dump_atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
    96ffe000 96fff780 USBD USBD.SYS Tue Nov 26 19:13:33 2013 (5295473D)
    a08c0000 a0b1a000 win32k win32k.sys Tue Nov 10 11:40:13 2015 (56422BFD)
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    a0b60000 a0b7e000 cdd cdd.dll Sun Jun 15 20:40:28 2014 (539E4B0C)
    a0b80000 a0bce000 ATMFD ATMFD.DLL Tue Sep 01 20:33:48 2015 (55E651FC)
    a7201000 a7287000 HTTP HTTP.sys Tue Feb 24 21:03:11 2015 (54ED3B6F)
    a7287000 a72a0000 bowser bowser.sys Tue Feb 22 22:47:32 2011 (4D649164)
    a72a0000 a72b2000 mpsdrv mpsdrv.sys Mon Jul 13 18:52:52 2009 (4A5BC8D4)
    a72b2000 a72d5000 mrxsmb mrxsmb.sys Mon Oct 19 18:28:55 2015 (56257CB7)
    a72d5000 a7311000 mrxsmb10 mrxsmb10.sys Mon Oct 19 18:29:19 2015 (56257CCF)
    a7311000 a732d000 mrxsmb20 mrxsmb20.sys Mon Oct 19 18:28:55 2015 (56257CB7)
    a732d000 a733a000 tcpipreg tcpipreg.sys Wed Oct 03 10:21:37 2012 (506C5801)
    a7345000 a73dd000 peauth peauth.sys Mon Feb 02 20:58:08 2015 (54D03940)
    a73dd000 a73fe000 srvnet srvnet.sys Thu Apr 28 21:46:08 2011 (4DBA2670)
    a8004000 a8054000 srv2 srv2.sys Thu Apr 28 21:46:13 2011 (4DBA2675)
    a8054000 a80a6000 srv srv.sys Thu Apr 28 21:46:30 2011 (4DBA2686)
    a8110000 a8119000 asyncmac asyncmac.sys Mon Jul 13 18:54:46 2009 (4A5BC946)

    Unloaded modules:
    a80a6000 a8110000 spsys.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0006A000
    a732d000 a7345000 parport.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00018000
    8d07e000 8d08b000 crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000D000
    8d08b000 8d096000 dump_ataport.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000B000
    8d096000 8d09f000 dump_atapi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00009000
    8d09f000 8d0b0000 dump_dumpfve.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00011000
    Closing open log file c:debuglog.txt


    Hope this helps figure out why I'm getting the constant BSOD's. Thanks, Brian
     
  12. 2016/01/02
    parks5855

    parks5855 Well-Known Member Thread Starter

    Joined:
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    OK, it just BSOD'ed on me again. I am running a clean boot (see jpeg's), and all I was doing was checking my e-mail. It won't copy and paste jpeg so here's the list of all checked startup items: only 2 selected and they are both Zone Alarm. Here's all checked services: Zone Alarm anti keylogger, Mozilla maintenance service, True Vector internet monitor (ZA), Zone Alarm privacy service, and Zone Alarm anti theft.
    I tried to get the dump file but even though the Microsoft degugging tools shows up on my installed programs list now debugwiz wouldn't work. It says debugging key not found, and when I click on the download tools button it sends me to the Microsoft website. So I guess I'd have to uninstall C++2010 again, uninstall debugging tools currently installed, re-download debugging tools, and then start the whole process over? That's a bit of a PITA, but I'll do it if you want the dump file again. I'm also going to shutdown ZA anti keylogger, and anti theft to see if that makes a difference. I would shut down anti privacy but I'm not sure what that does.....I don't want to do anything that would seriously weaken my security when online. So let me know if you want this latest dump file. We need an emoticon with someone holding a pistol to their head and blowing their brains out....that's how this darn thing makes me feel! Ok, that's hyperbola on my part....but still....
    Brian
     
  13. 2016/01/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
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    Messages:
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    The blue screens seem to be occurring because of a software conflict.

    The vsmon.exe process is a core component for your ZoneAlarm personal Firewall. I would completely remove ZoneAlarm from your machine using Control Panel< Uninstall a program and then run the ZoneAlarm Removal Tool. After ZoneAlarm has been completely removed, enable the Windows Firewall and see if the computer is still blue screening.

    If there is no change then there are other possible programs that we can investigate as being the cause.
     
  14. 2016/01/04
    parks5855

    parks5855 Well-Known Member Thread Starter

    Joined:
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    Thanks, I really appreciate the help. I will definitely do as you suggest. But I am pretty nervous about relying on Windows firewall. I'm paranoid about internet security and have always relied on and had good results with ZA. Brian:)
     
  15. 2016/01/04
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

    Joined:
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    I like many others that I know have used the Windows firewall on Win 7, 8, 8.1 and 10 with no problems. It is better than it was in XP and Vista and before those versions of Windows.
     
  16. 2016/01/04
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
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    Messages:
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    Yeah and to elaborate on what Bill said, I've never used 3rd party firewalls as the Windows Firewall does a decent enough job. See this link, Why You Don’t Need to Install a Third-Party Firewall (And When You Do).

     

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