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Solved Malwarebytes Anti-Malware stopped working

Discussion in 'Malware and Virus Removal Archive' started by rwirsig, 2014/04/12.

  1. 2014/04/13
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I uninstalled "Updater" but can't uninstall Snap.Do and Snap.Do Engine.
     
  2. 2014/04/14
    broni

    broni Moderator Malware Analyst

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    Go ahead with fixlist.
     

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  4. 2014/04/15
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I am not sure I did this correctly. The FRST was not on my desktop and so downloaded it again but as in earlier procedure was not able to save to my desktop.

    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 14-04-2014
    Ran by KEW at 2014-04-15 11:14:24 Run:2
    Running from C:\Users\KEW\Downloads
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    HKU\S-1-5-21-592423314-1620390198-4279179177-1001\...\Run: [APISupport] - "C:\WINDOWS\SysWOW64\Rundll32.exe" "C:\Users\KEW\AppData\Local\TB\APISupport\APISupport.dll ",DLLRunAPISupport <===== ATTENTION
    C:\Users\KEW\AppData\Local\TB\APISupport\APISupport.dll
    URLSearchHook: HKLM-x32 - (No Name) - {650598e1-b35a-45d3-b607-896d7acb64c3} - No File
    SearchScopes: HKLM - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://start.mysearchdial.com/results.php?f=4&q={searchTerms}&a=solimmsd&cd=2XzuyEtN2Y1L1Qzu0B0CzzyDyDyCzz0FtDtDtC0Bzz0B0CtCtN0D0Tzu0CyCyCtDtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1B1F1I1L1H1H1B1Q&cr=1491164104&ir=
    SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://start.mysearchdial.com/results.php?f=4&q={searchTerms}&a=solimmsd&cd=2XzuyEtN2Y1L1Qzu0B0CzzyDyDyCzz0FtDtDtC0Bzz0B0CtCtN0D0Tzu0CyCyCtDtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1B1F1I1L1H1H1B1Q&cr=1491164104&ir=
    BHO: liess2pay - {8414E969-BF16-5A71-DEA7-78BFABC9E913} - C:\ProgramData\liess2pay\4fuQG2.x64.dll No File
    BHO: RoyalShoppeeRAApp - {B13496D1-9810-A647-9806-C3479C603D99} - C:\ProgramData\RoyalShoppeeRAApp\PRVCHZ.x64.dll No File
    BHO-x32: No Name - {650598e1-b35a-45d3-b607-896d7acb64c3} - No File
    Toolbar: HKCU - No Name - {650598E1-B35A-45D3-B607-896D7ACB64C3} - No File
    FF Plugin HKCU: @tightropeinteractive.com/Plugin - C:\Users\KEW\AppData\Local\TNT2\2.0.0.1599\npTNT2.dll No File
    Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - No File
    CHR HomePage: hxxp://search.us.com/?guid={A0C59675-4F4E-4680-8A71-CB42ADD33E6E}&serpv=5
    CHR DefaultSearchKeyword: search.conduit.com
    CHR DefaultSearchProvider: Conduit
    CHR DefaultSearchURL: http://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&CUI=UN13935781031101555&ctid=C T3306060&UM=2
    CHR DefaultNewTabURL: https://search.conduit.com/?gd=&ctid...&UM=2&SAT=CNTS
    CHR Extension: (Search.us Home) - C:\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mmidmfadmdeladpalkfgoeelnmbpnkke [2013-11-21]
    CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
    C:\ProgramData\SetStretch.exe
    C:\ProgramData\SetStretch.VBS
    C:\Users\KEW\AppData\Local\Temp\BackupSetup.exe
    C:\Users\KEW\AppData\Local\Temp\Quarantine.exe
    Task: {199D0911-F9D0-4445-8DE9-0AA71AC4F440} - \MySearchDial ATTENTION ====> No Task File
    Task: {97382C60-CDAD-4F10-9CD9-C24BB5542BDF} - \Advanced System Protector_startup ATTENTION ====> No Task File
    Task: {E7F00787-00EA-4ECF-A484-418BB31BEED9} - \LaunchApp ATTENTION ====> No Task File
    Task: {FA591381-6B54-4A50-87CE-AA5D820A1258} - \BackgroundContainer Startup Task ATTENTION ====> No Task File
    Task: C:\WINDOWS\Tasks\AffiliatedUpdate.job => C:\Users\KEW\AppData\Roaming\AFFILI~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION

    *****************

    HKU\S-1-5-21-592423314-1620390198-4279179177-1001\Software\Microsoft\Windows\CurrentVersion\Run\\APISupport => Value not found.
    "C:\Users\KEW\AppData\Local\TB\APISupport\APISupport.dll" => File/Directory not found.
    HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\URLSearchHooks\\{650598e1-b35a-45d3-b607-896d7acb64c3} => Value not found.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => Key not found.
    HKCR\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8414E969-BF16-5A71-DEA7-78BFABC9E913} => Key not found.
    HKCR\CLSID\{8414E969-BF16-5A71-DEA7-78BFABC9E913} => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B13496D1-9810-A647-9806-C3479C603D99} => Key not found.
    HKCR\CLSID\{B13496D1-9810-A647-9806-C3479C603D99} => Key not found.
    HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{650598e1-b35a-45d3-b607-896d7acb64c3} => Key not found.
    HKCR\Wow6432Node\CLSID\{650598e1-b35a-45d3-b607-896d7acb64c3} => Key not found.
    HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{650598E1-B35A-45D3-B607-896D7ACB64C3} => Value not found.
    HKCR\CLSID\{650598E1-B35A-45D3-B607-896D7ACB64C3} => Key not found.
    HKCU\Software\MozillaPlugins\@tightropeinteractive.com/Plugin => Key not found.
    C:\Users\KEW\AppData\Local\TNT2\2.0.0.1599\npTNT2.dll not found.
    HKCR\PROTOCOLS\Filter\text/xml => Key not found.
    HKCR\CLSID\{807553E5-5146-11D5-A672-00B0D022E945} => Key not found.
    CHR HomePage: hxxp://search.us.com/?guid={A0C59675-4F4E-4680-8A71-CB42ADD33E6E}&serpv=5 ==> The Chrome "Settings" can be used to fix the entry.
    CHR DefaultSearchKeyword: search.conduit.com ==> The Chrome "Settings" can be used to fix the entry.
    CHR DefaultSearchProvider: Conduit ==> The Chrome "Settings" can be used to fix the entry.
    CHR DefaultSearchURL: http://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&CUI=UN13935781031101555&ctid=C T3306060&UM=2 ==> The Chrome "Settings" can be used to fix the entry.
    C:\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mmidmfadmdeladpalkfgoeelnmbpnkke directory not found.
    HKLM\SOFTWARE\Policies\Google => Key not found.
    "C:\ProgramData\SetStretch.exe" => File/Directory not found.
    "C:\ProgramData\SetStretch.VBS" => File/Directory not found.
    "C:\Users\KEW\AppData\Local\Temp\BackupSetup.exe" => File/Directory not found.
    "C:\Users\KEW\AppData\Local\Temp\Quarantine.exe" => File/Directory not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{199D0911-F9D0-4445-8DE9-0AA71AC4F440} => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\MySearchDial ATTENTION ====> => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{97382C60-CDAD-4F10-9CD9-C24BB5542BDF} => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Advanced System Protector_startup ATTENTION ====> => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E7F00787-00EA-4ECF-A484-418BB31BEED9} => Key deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\LaunchApp ATTENTION ====> => Key not found.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{FA591381-6B54-4A50-87CE-AA5D820A1258} => Key deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FA591381-6B54-4A50-87CE-AA5D820A1258} => Key deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\BackgroundContainer Startup Task ATTENTION ====> => Key not found.
    C:\WINDOWS\Tasks\AffiliatedUpdate.job => Moved successfully.

    ==== End of Fixlog ====
     
  5. 2014/04/15
    broni

    broni Moderator Malware Analyst

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    You did fine :)

    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Click on "Run ESET Online Scanner" button.
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
  6. 2014/04/15
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Security checkup notepad
    UNSUPPORTED OPERATING SYSTEM! ABORTED!
     
  7. 2014/04/15
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Farbar Service Scanner Version: 25-02-2014
    Ran by KEW (administrator) on 15-04-2014 at 19:19:35
    Running from "C:\Users\KEW\Downloads "
    Microsoft Windows 8.1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall "=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is set to Demand. The default start type is Auto.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys
    [2014-04-01 00:42] - [2014-01-29 04:47] - 2543960 ____A (Microsoft Corporation) ECC68BD5347BDE9631EE68274858A41F

    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll
    [2014-04-01 00:40] - [2013-10-25 02:48] - 1571328 ____A (Microsoft Corporation) 8077537B1600AF493E7EE1A7A5C90799

    C:\Program Files\Windows Defender\MsMpEng.exe
    [2014-04-01 00:40] - [2013-10-30 20:29] - 0023824 ____A (Microsoft Corporation) 7CE5405B192AC912B9405F72386C7D4B

    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  8. 2014/04/15
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I am unable to proceed with the eset scan as I can't figure out how to disable the antivirus.
    I found the network firewall was off and turned it back on. I probably turned it off for an earlier procedure and forgot to turn it back on (some days ago). Now I don't know how to turn it off or how to disable antivirus (are they the same thing?). MS security Essentials is on this machine but I can't go there as I can't see the all programs list just as I can't see my documents.
     
  9. 2014/04/15
    broni

    broni Moderator Malware Analyst

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  10. 2014/04/16
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Because of the sequence in the provided procedure below and the limitation of only one scan I was unable to do the scan of the archives.

    Tick the box next to YES, I accept the Terms of Use
    Click Start
    Accept any security warnings from your browser.
    Check Scan archives
    Click Start

    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptimizerPro.exe.vir a variant of Win32/SpeedingUpMyPC application deleted - quarantined
     
  11. 2014/04/16
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  12. 2014/04/18
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I can download AdwCleaner and run it but can't save it to my desk top. Same for JRT. Otherwise the computer is running well although I had hoped the cleanup would get rid of the pop-up video commercials---any suggestion?
     
  13. 2014/04/18
    broni

    broni Moderator Malware Analyst

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    You can download them wherever you want. It doesn't matter now.

    Which browser is still getting popups?
     
  14. 2014/04/18
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Popups are on Google chrome
     
  15. 2014/04/18
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Also you may recall I couldn't uninstall Snap.do and snap.do Engine. Would this be connected to the popups?
     
  16. 2014/04/18
    broni

    broni Moderator Malware Analyst

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    No. Most likely those are just registry leftovers.
    You can remove them from Control Panel list using the following...

    Download UnInstall Cleaner
    Unzip downloaded file.
    Double click on UIClean.exe to run the tool.
    Click on leftover entry and click Delete button.

    As for Chrome...

    Reset Chrome...
    Click on "Customize and control Google Chrome ":

    [​IMG]

    Click "Settings" then "Show advanced settings" at the bottom of the screen.

    Click "Reset browser settings" button.

    Restart Chrome.
     
  17. 2014/04/18
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Whenever I click on Uninstall Cleaner I get uiclean.rar (not exe). Then double clicking on that gives me error (Application not found)
     
  18. 2014/04/18
    broni

    broni Moderator Malware Analyst

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  19. 2014/04/22
    broni

    broni Moderator Malware Analyst

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    Still with me?
     
  20. 2014/04/22
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    The popup videos are gone, thankfully.
    I have down loaded http://www.7-zip.org/ and got 7z920-x64 but I don't know how to use it to get rid of Snap do and Snap do Engine both of which still won't uninstall.
     
  21. 2014/04/22
    broni

    broni Moderator Malware Analyst

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    Did you install 7-zip?
    If so, right click on downloaded "uiclean.rar" file and you'll see an option "Extract here ".
    Then follow my reply #35.
     

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