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Solved Malware

Discussion in 'Malware and Virus Removal Archive' started by melanieh, 2014/11/02.

  1. 2014/11/03
    broni

    broni Moderator Malware Analyst

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    Download attached fixlist.txt file and save it to the Desktop.
    NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Run FRST(FRST64) and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
     

    Attached Files:

  2. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    Fixlog.txt

    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014
    Ran by DOHERTY at 2014-11-04 06:35:04 Run:1
    Running from C:\Users\DOHERTY\Desktop
    Loaded Profile: DOHERTY (Available profiles: DOHERTY)
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    HKLM-x32\...\Run: [] => [X]
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    HKU\S-1-5-21-3678026050-645798121-168014657-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - No File
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
    Handler-x32: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - No File
    FF SearchPlugin: C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\bing-zugo.xml
    C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\bing-zugo.xml
    FF SearchPlugin: C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\startnow.xml
    C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\startnow.xml
    FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} [Not Found]
    CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\ppGoogleNaClPluginChrome.dll No File
    CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll No File
    CHR Plugin: (QuickTime Plug-in 7.6.9) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll No File
    CHR Plugin: (AVG SiteSafety plugin) - C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\13.2.0\\npsitesafety.dll No File
    CHR Plugin: (Google Earth Plugin) - C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll No File
    CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
    CHR Plugin: (Silverlight Plug-In) - C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File
    CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll No File
    CHR Plugin: (Java Deployment Toolkit 7.0.110.21) - C:\Windows\SysWOW64\npDeployJava1.dll No File
    S2 vToolbarUpdater18.1.9; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe [X]
    S3 catchme; \??\C:\ComboFix\catchme.sys [X]
    S3 PCDSRVC{1E208CE0-FB7451FF-06020101}_0; \??\c:\program files\dell support center\pcdsrvc_x64.pkms [X]
    C:\Users\DOHERTY\SyncToy_7fdbd8df-7eec-41e3-af55-8327652fb443.dat
    C:\Users\DOHERTY\AppData\Local\Temp\Quarantine.exe
    AlternateDataStreams: C:\ProgramData\Microsoft:RsgO162ZxDaYbFwovjNcYdzO3
    AlternateDataStreams: C:\ProgramData\Microsoft:Sk2jMz3TC12YLrrTW9Nv
    AlternateDataStreams: C:\Users\DOHERTY\Local Settings:G2Fntn6N3icLVsDK5LHIeKKocr
    AlternateDataStreams: C:\Users\DOHERTY\AppData\Local:G2Fntn6N3icLVsDK5LHIeKKocr
    AlternateDataStreams: C:\Users\DOHERTY\AppData\Local\Application Data:G2Fntn6N3icLVsDK5LHIeKKocr



    *****************

    HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value deleted successfully.
    "HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => Key deleted successfully.
    "HKU\S-1-5-21-3678026050-645798121-168014657-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => Key deleted successfully.
    "HKCR\PROTOCOLS\Handler\linkscanner" => Key deleted successfully.
    "HKCR\CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1}" => Key not found.
    "HKCR\PROTOCOLS\Handler\skype-ie-addon-data" => Key deleted successfully.
    "HKCR\CLSID\{91774881-D725-4E58-B298-07617B9B86A8}" => Key not found.
    "HKCR\Wow6432Node\PROTOCOLS\Handler\linkscanner" => Key not found.
    "HKCR\Wow6432Node\CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1}" => Key not found.
    "C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\bing-zugo.xml" => not found.
    "C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\bing-zugo.xml" => File/Directory not found.
    "C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\startnow.xml" => not found.
    "C:\Users\DOHERTY\AppData\Roaming\Mozilla\Firefox\Profiles\5k4s3zar.default\ searchplugins\startnow.xml" => File/Directory not found.
    C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} not found.
    C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\ppGoogleNaClPluginChrome.dll not found.
    C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll not found.
    C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll not found.
    C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\13.2.0\\npsitesafety.dll not found.
    C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll not found.
    C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll not found.
    C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll not found.
    C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll not found.
    C:\Windows\SysWOW64\npDeployJava1.dll not found.
    vToolbarUpdater18.1.9 => Service deleted successfully.
    catchme => Service deleted successfully.
    PCDSRVC{1E208CE0-FB7451FF-06020101}_0 => Service deleted successfully.
    C:\Users\DOHERTY\SyncToy_7fdbd8df-7eec-41e3-af55-8327652fb443.dat => Moved successfully.
    C:\Users\DOHERTY\AppData\Local\Temp\Quarantine.exe => Moved successfully.
    C:\ProgramData\Microsoft => ":RsgO162ZxDaYbFwovjNcYdzO3" ADS removed successfully.
    C:\ProgramData\Microsoft => ":Sk2jMz3TC12YLrrTW9Nv" ADS removed successfully.
    "C:\Users\DOHERTY\Local Settings" => ":G2Fntn6N3icLVsDK5LHIeKKocr" ADS not found.
    C:\Users\DOHERTY\AppData\Local => ":G2Fntn6N3icLVsDK5LHIeKKocr" ADS removed successfully.
    "C:\Users\DOHERTY\AppData\Local\Application Data" => ":G2Fntn6N3icLVsDK5LHIeKKocr" ADS not found.

    ==== End of Fixlog ====
     

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  4. 2014/11/04
    broni

    broni Moderator Malware Analyst

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    How is computer doing?

    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Internet Explorer users - Click on this link to open ESET OnlineScan.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the [img=http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png] icon on your desktop.
    • Check "YES, I accept the Terms of Use. "
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Check "Enable detection of potentially unwanted applications ".
    • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
      Do NOT checkmark "Use custom proxy settings "
    • Click the Start button.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
     
  5. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    Status

    Doing much better, no ridiculous pop ups about the malware from Avast.

    Seems like it takes forever for the system to get ready when booting, but not nearly as bad. I need to check startup items.

    It's waaaaaay better! Thanks for the help.

    Running Security Check right now.
     
  6. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    Security Check (had to run it twice so I could get the file)

    Results of screen317's Security Check version 0.99.89
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    avast! Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Java 7 Update 67
    Adobe Flash Player 15.0.0.189
    Adobe Reader 10.1.12 Adobe Reader out of Date!
    Google Chrome 38.0.2125.111
    ````````Process Check: objlist.exe by Laurent````````
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast ng vbox\AvastVBoxSVC.exe
    AVAST Software Avast ng ngservice.exe
    AVAST Software Avast avastui.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
     
  7. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    FSS.txt

    Farbar Service Scanner Version: 21-07-2014
    Ran by DOHERTY (administrator) on 04-11-2014 at 13:03:27
    Running from "C:\Users\DOHERTY\Desktop "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
  8. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    Ran Temp File Cleaner.
    (It finished, Windows popped up and said it would reboot me in less than a minute during it.)
    Rebooted and running ESET Online Scanner now.
     
  9. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    ESET
    C:\Users\All Users\LumaPix\App\Updates\LumaPixUpdate_v5.0_82455.EXE a variant of Win32/Packed.Themida potentially unwanted application
    C:\Users\All Users\RogueKiller\Quarantine\B4F64DA3807B475A.reg Win32/Poweliks.C trojan
    C:\AdwCleaner\Quarantine\C\Program Files\010\mkvtccivnf64.exe.vir Win64/Adware.Adpeak.G application cleaned by deleting - quarantined
    C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
    C:\ProgramData\LumaPix\App\Updates\LumaPixUpdate_v5.0_82455.EXE a variant of Win32/Packed.Themida potentially unwanted application deleted - quarantined
    C:\ProgramData\RogueKiller\Quarantine\B4F64DA3807B475A.reg Win32/Poweliks.C trojan cleaned by deleting - quarantined
     
  10. 2014/11/04
    broni

    broni Moderator Malware Analyst

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    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    [​IMG] Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    ===========================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  11. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    Ok, I did the above, dropped it off as everything was functioning fine.

    As soon as my friend plugged it in, turned it on, the malware is popping up again from avast. (It is catching it. Just keeps popping up repeatedly with various URLs.)

    Avast Web Shield has blocked a harmful webpage or file.
    Object: http://go.wydeo.com/resultsa/?x.......
    Infection: URL:Mal
    Process: C:\Windows\explorer.exe

    Would it be helpful to get rid of explorer?

    There are other pop ups that continue like what I started with.
     
  12. 2014/11/04
    melanieh

    melanieh Inactive Thread Starter

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    just to add specifics to the above.... I did run the "delfix" and it says it should've removed the disinfection tools.
    (Was it supposed to uninstall all the programs I used like combofix, etc., because I don't think it did. I still had the folder I created with all the programs in it that were downloaded and the log files.)
    (Not sure exactly what it was supposed to do though, so that may not be right.)

    I did update Adobe Reader as above and load both 32-bit and 64-bit Java as above.
    Windows updates are current.

    I rebooted once just to verify everything was good.... dropped it off, and then it popped up when they booted. (oy!)
     
    Last edited: 2014/11/04
  13. 2014/11/04
    broni

    broni Moderator Malware Analyst

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    Delfix should have removed all tools we used.
    If anything left delete it manually.

    It looks like your friend may have his router infected.

    Turn the computer off.

    On your router, you'll find a pinhole marked "Reset ".
    Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
    NOTE. Simple router disconnecting from a power source will NOT do.
    Restart computer and check for redirections.

    NOTE. You may need to re-check your router security settings, as described HERE[/url
     
  14. 2014/11/05
    melanieh

    melanieh Inactive Thread Starter

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    Here's more information.

    I had her reset the router, got it set up again, rebooted everything and then the malware pop up happened again from AVAST.

    (I did find out that she also had plugged in 2 hard drives when she first turned on the computer that she backs up data to.) They have Memeo backup and Carbonite both on the computer. (I had paused both of those as they kept taking up processing while I was working on it.) But I had unpaused them before returning the pc.

    So, that's the latest. I am going to go do another donation.
    Thanks for your help, it is highly appreciated.
     
  15. 2014/11/05
    melanieh

    melanieh Inactive Thread Starter

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    I have the PC back at my house, on my router.

    I have booted the PC twice.
    Both times I have not seen any pop ups from AVAST on the Malware.

    I let it sit and just watch the task manager for 5-7 minutes and I notice explorer.exe randomly takes up 25-33% of CPU Usage.
    I can open a browser in Chrome or Firefox, and still no avast pop-ups. (Those are the only 2 things I have opened after letting it sit on a fresh boot.)

    I removed several items from startup in msconfig, explorer.exe doesn't seem to be so crazy now.

    Just seems that explorer.exe might be a bit out of wack?
    Chrome when opening it as a browser has 4-5 chrome.exe running in the task manager.

    I'm wondering, from above, did her router cause the problem of the pop ups again, since I am not getting them at the moment?
     
    Last edited: 2014/11/05
  16. 2014/11/05
    broni

    broni Moderator Malware Analyst

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    Possibly she's not resetting router right.
    She needs to use "Reset" pinhole.
    NOTE. Simple router disconnecting from a power source will NOT do.
     
  17. 2014/11/05
    broni

    broni Moderator Malware Analyst

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    BTW, do you have any info what exactly is being reported by Avast?
     
  18. 2014/11/05
    melanieh

    melanieh Inactive Thread Starter

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    Router Reset

    She did hold the pinhole in for 15 seconds as I was telling her, then rebooted.
    (I do have an extra router, I can take over and set up and try that.)

    The pop up she was getting were the same as I started with: (She sent me a snapshot from her phone.... here's what it said.)
    Avast Web Shield has blocked a harmful webpage or file.
    Object: http://go.wydeo.com/resultsa/?x.......
    Infection: URL:Mal
    Process: C:\Windows\explorer.exe
     
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  19. 2014/11/05
    broni

    broni Moderator Malware Analyst

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    Is this with some browser open?
    If so which one?
     
  20. 2014/11/05
    melanieh

    melanieh Inactive Thread Starter

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    it can pop up without a browser as soon as the computer boots. I would say that's when it happened the majority of the time with me.
    (it did that to me orginally, and did it to her as soon as she just booted, nothing open)

    It can also happen with about any browser open. (I added Chrome and Firefox and it still did it until some of the cleanup was done.)

    It hasn't happened to me though at all here tonight, and did quit part way through all of the cleanup process.

    I did run malware bytes tonight, it comes back everything squeaky clean. ;-)
    I am running a full avast system scan now and it shows no infections at this point.
     
    Last edited: 2014/11/05
  21. 2014/11/05
    broni

    broni Moderator Malware Analyst

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    It may be a good idea for you to go there and reset router yourself.
    When you keep pushing "Reset" pinhole at some point all light will go off.
    At this point you're done.
     

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