Solved Major Malware Problem

Panda · 2009/09/16

[Resolved] Major Malware Problem

My friend is having a major problem with his computer. I'm going to post his problem as he had it posted on another forum, but he can't access his browser at all to keep up with it. We are hoping you can help him here. The following is his post:

First, I am subscribed to McAfee Security Center through 2010 & my OS is XP service pack 3. On 9-12-09, I started getting 'Your Computer is not protected' messages on the Security Center Home page, and a Pop-Up to scan and purchase Antivirus Pro 2010 to get rid of 'infected files'. It seemed legit & even showed up with a McAfee icon on the desktop. After more research in bleepingcomputer.com, I realize it is a scam & was advised to contact my credit card company.
When I go to McAfee Support to run MVT, it says it can't find McAfee installed products on my computer. On the Security Center Home Page, Problems stated are "real time scanning disabled, spyware & unwanted program scanning is disabled, IM scanning, Script scanning & buffer overflow are all disabled ". In the configuration page, when I click on ignored problems, none of the boxes are checked. When I click the 'Fix' button on the Security Center page, it says 'One or more problems cannot be fixed because of an error'. When I click on 'Update' the update icon in the task bar just disappears after a few minutes with no additional information. When I click on 'Quick Scan' the message says 'scanning encountered a problem from which it can't recover - error starting on demand scanner'.
I have read the thread titled "antiviruspro_2010 ". I already had Malwarebytes on my computer but now I get a message that Windows cannot access the specified path and that I may not have permission to access the item. Malwarebytes used to work for me, so I removed it and re-installed it from the link in bleepingcomputer.com. After re-installation it starts to run and then the scanning window just disappears after about 10 seconds.
Also, what should the Windows XP security shield settings be? Where do I go from here???
Click to expand...

We hope you can come up with a different solution other than to reinstall windows which another forum suggested!

Thanks for your help.

Panda

Arie · 2009/09/16

There is only one course of action we can suggest:

Read this post as indicated at the top of this forum & follow the instructions.

Panda · 2009/09/16

oops!

Ouch! It's been so long since I've read the rules for this forum that I didn't think about that. Sorry. I will inform my friend that he needs to continue to follow through with his other forum for now. It looked like he was getting some good advice and tips. I'm sorry to have taken up time and space on this. Do you want me to keep you posted on it by linking the other forum here? It still might be of interest to readers.

Panda · 2009/10/04

RESOLVED. I would like to mark this as resolved (he finally did get it fixed but not sure how) but my THREAD TOOLS doesn't list MARK THIS THREAD AS RESOLVED. Just thought I'd let you all know.

Arie · 2009/10/04

Thanks for letting us know, thread marking is not an option in the Malware removal forum.

broni · 2009/10/04

Thanks for coming back and let us know

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Solved Major Malware Problem

Panda Inactive Thread Starter

Arie Administrator Administrator Staff

Panda Inactive Thread Starter

Panda Inactive Thread Starter

Arie Administrator Administrator Staff

broni Moderator Malware Analyst

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Solved Major Malware Problem

Panda Inactive Thread Starter

Arie Administrator Administrator Staff

Panda Inactive Thread Starter

Panda Inactive Thread Starter

Arie Administrator Administrator Staff

broni Moderator Malware Analyst

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