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Locked out of my PC

Discussion in 'Windows 10' started by peaudesoie, 2015/11/03.

  1. 2015/11/03
    peaudesoie

    peaudesoie Inactive Thread Starter

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    I downloaded Windows 10 to my PC a couple of weeks ago and everything went fine until last Thursday when it suddenly asked for a password. Not only that, it said I could request a new password at a site that didn't mention Windows or Microsoft.

    But I can't access the site unless I can sign in which I can't - none of my old passwords work, so that's ridiculous.

    The first few days of this disruption the message did mention a site beginning "Windows..." Both messages appeared against the new W-10 background.

    Might this be a virus?

    If not, has anyone a suggestion how to open my PC?

    The PC is an HP Pavilion Slimline; I was running Windows 7.

    Is there any way I can access my email?

    I'm currently using my laptop, but it doesn't have all the stored info I need.

    Thanks to whoever can rescue me.
     
    peaudesoie,
    #1
  2. 2015/11/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi peaudesoie, Welcome to Windowsbbs! :)

    This is as far as we go on this issue, What to do if you forget your Windows password.

    From our Posting Rules which you agreed to when you signed up:

     
    Evan Omo,
    #2


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  4. 2015/11/03
    Admin.

    Admin. Administrator Administrator Staff

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    So pretty sure you got infected.

    Read this post, then post the requested log(s) in the Malware and Virus Removal forum.
     
    Admin.,
    #3
  5. 2015/11/03
    peaudesoie

    peaudesoie Inactive Thread Starter

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    Thanks, anyway.
     
    peaudesoie,
    #4
  6. 2015/11/03
    SVEN

    SVEN Well-Known Member

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    Arie,
    how can he/she run the tests if he/she can not log on to the computer?
    Sven
     
    SVEN,
    #5
  7. 2015/11/03
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi peaudesoie, Welcome to the Board. :) You have been reminded of our Policy regarding 'locked' computers but when you Upgraded to W10 - did you establish an account with MS? Did you get verification of you MS a/c by way of a code?
    If so, have you contacted MS for help? Neil.
     
    retiredlearner,
    #6
  8. 2015/11/04
    Admin.

    Admin. Administrator Administrator Staff

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    He/She should at least post in that forum, so the Broni can advise further.
     
    Admin.,
    #7

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