Laptop extremely slow

Rich

After you do the last 2 posts then I will get back to you on the Add/remove, Services and Startupctl.

No need to do it untill we have cleaned these up.

Mike

 

Mike,
Did as requested. HJT log below:-

Logfile of HijackThis v1.99.1
Scan saved at 01:01:18, on 21/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\WINDOWS\system32\UAService7.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) -
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) -
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://jemmaconners.spaces.live.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1139423841203
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} (VideoEgg ActiveX Loader) - http://update.videoegg.com/Install/Windows/Initial/VideoEggPublisher.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - https://online.eversheds.com/viewer/activeXViewer/activexviewer.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} -
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - C:\Program Files\Tiscali\Tiscali Internet\dlls\tiscalifilter.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

 

Rich

How about an update on how the computer is running now!

After the last steps it should be running much better.

Any issues remaining?

Mike

 

Good Job Rich

HJT log looks good now except for the following

Remove the following in HJT.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 127.0.0.1:8080

For extra protection
Download the protective host file
http://www.mvps.org/winhelp2002/hosts.zip

Make a folder named MVP move zip there and extract zip

Run mvps.bat and accept prompts

I think it best to do a final Virus/Malware check


Download Dr. Web Cure-it:
ftp://ftp.drweb.com/pub/drweb/cureit/cureit.exe

Gdata Remover
http://www.gdata.pl/~szczepionki/eng/download/remover.exe
Boot to safe mode and run

Then boot back to full report in for hopefully the last time on this group of issues.

Mike

 

mike, computer was running fine. Unfortunately, my son followed your previous posts ref norton/symantec & has done something wrong, to the point where windows will not start. Error message appears:- windows could not start because the following file is missing or corrupt:
\windows\system32 \config\system
you can attempt to repair this file by starting windows setup using the original setup cd-rom.
select r at the first screen to start repair.

Haven't a clue what to do now!
I've put my XP cd in the drive & restarted my machine, but, the same error message appears.

 

Hi TOG

I just go back from an errand and am to leave again in 1 hr. for another 3 hrs.

Glad I got this message now before anything else is done.

I reviewed the procedure and have no idea what he could have done but this error has to do with the registry.

These steps need to be followed carefully.

Put Windows cd in Drive reset the computer.

We want to start windows setup. It may give a message to hit a key to Boot from CD.

Hit enter.

Windows will begin the setup program.

If it asks to repair windows with repair console say no!

so click next/continue here

We are looking for setup to say it has found an existing Windows installation and ask if we wish to repair it. This is what we want to do.

If it does not stop here!

It will ask you to choose the installation even though there may be only one.

Select it and continue. It will take 30-40 minutes to finish from there.

WARNING: If it does not find the existing information and warns that a new installation will be done STOP there. and get back to me.

Mike

 

Mike,
It found an existing installation & is now repairing it.
Sorry about this, I know you have spent an awful amount of time on this problem already.
rich

 

Ok, I'm back up & running, thanks. During the installation, a files needed window appeared & has appeared again, it reads:-
The file "Appoint.exe" on alps touch pad filter driver for windows 2000/xp setup disk is needed. type the path where the file is located.

Any ideas?

Also, I'm unable to access my wireless connection from this laptop, which I'm looking in to

 

Great Rich

Sorry I was later getting back than I anticipated.

No problem on the time spent.

The Point that it wants is not on the windows CD but on a ALPS driver disk.

Ok!

First tell me if all else is OK. Emails Documents. Running good. Is anything NOT working?

Anything I might need to know.

Since we did the overlay/repair install we probably have corrected other problems and created a couple of minor ones that we can correct.

One of the first things is to do a windows update.

So tell me about the above then do a windows update.

Mike

 

Mike,
Everything seems as it should, with the exception of the appoint.exe file I mentioned earlier & the fact I am unable to go online. Unfortunately, I am cluless about my wireless/online settings or how to set up! When I hover the mouse over the wireless icon a message appears "No supported wireless adapters available in the system "

 

Mike,
Still no luck getting online. I have to go to work soon, will be back on the forum at about 16.30 your time.
Rich

 

Morning Rich

To finish up we must get you back online.

Once we get you back online we need to visit the website of the mfg of your laptop and get all updates for your model.

This will get the Pointer .exe and the update for the wireless network card.

To do the above you will need to take the Laptop to the desktop pc and unplug the network cable there and plug it into the laptop.
===========================================
But first do this on the Laptop.
Start-Run
type
devmgmt.msc
at top click view then Check Show Hidden devices

Then look for any items marked with a Yellow exclamation mark or Red X. If any rt click them and unistall them.

Then look for a category Unknown devices. If there click the + to open it. Now uninstall each ithem untill all are gone and even the Unknown Devices category itself is gone.

Now close all windows back to desktop and reboot.

Do this before continuing below.

If this gets us connected we will not do all of below.

===========================================
We will use a cabled connection to connect to the internet get the updates we need to get the wireless back.

No need to turn off the desktop so you can plug it back in if you need to use it.

But the Laptop should be off when you plug in the cable.

So do that and see if you can make a connection.

If so go to Laptop Mfg site and find the section that deals with updates for your model.

Get back to me with the status on this.

Mike

 

No luck Mike, I plugged my ethernet cable in to my laptop & it still won't connect?

 

OK Rich

My ISP went down around 4:50 till just a few moments ago.

Tell me what you found device manager as I directecd in my last post.

Go there now
Start-Run
type
devmgmt.msc
at top click view then Check Show Hidden devices

Click the + by Network adapters

tell me about it.

Also do you have a drivers and software CD that came with this laptop?

Mike

 

Mike,
Under Network adapters I have the following:-
1394 net adapter
802.11g usb 2.0 adapter - packet scheduler miniport
802.11g usb 2.0 adapter #2 - packet scheduler miniport
802.11g usb 2.0 adapter #3 - packet scheduler miniport
802.11g usb 2.0 adapter #4 - packet scheduler miniport
direct parallel
WAN miniport (IP)
WAN miniport (IP) - packet scheduler miniport
WAN miniport (L2TP)
WAN miniport (Network Monitor)
WAN miniport (Network Monitor) - packet scheduler miniport
WAN miniport (PPPOE)
WAN miniport (PPTP)

Hope this helps?!!?

 

looking for software now,but, don't think it came with any.

 

Rich what is the exact Brand and Model of this laptop. So that I may look it up on the Mfg web site.

Also go to System restore now and see if there are any restore points from right before this incident. If so try to restore to that point.

But first exact Brand and Model of this laptop

Mike

 

Mike,
It is a Dell Inspiron 9300. Do you want the service tag number?
The only software I have found is either for my desktop or is of no use ie works, XP home edition reinstallation CD etc.

 

No system restore points available.

 

Ok try the system restore.

c:\windows\system32\restore\rstrui.exe

copy above line and paste to below

Start-Run

See what dates are bold.

mike