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Solved KW Windows 8.1 64 bit infected

Discussion in 'Malware and Virus Removal Archive' started by rwirsig, 2014/08/13.

  1. 2014/08/16
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I repeated what I did before which is probably still wrong. The problem may be that I believe I had deleted the FRST file prior to this procedure and so when needed again I copied the file from the thread page and pasted it to the desktop. So perhaps I should go back and redo the FRST procedure to recreate to FRST file in the correct form in the correct location.

    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 14-08-2014 01
    Ran by KEW at 2014-08-16 07:20:12 Run:2
    Running from C:\Users\KEW\Downloads
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    Task: {8543B875-F96B-4313-9A61-BBED89770BFE} - \AffiliatedUpdate No Task File <==== ATTENTION
    Task: {B37FD5DB-357A-4D34-AE27-4B28B13EE325} - \TidyNetwork Update No Task File <==== ATTENTION
    AlternateDataStreams: C:\ProgramData\TEMP:373E1720
    AlternateDataStreams: C:\Users\KEW\SkyDrive:ms-properties
    ShellIconOverlayIdentifiers: SkyDrive1 -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
    ShellIconOverlayIdentifiers: SkyDrive2 -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
    ShellIconOverlayIdentifiers: SkyDrive3 -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
    ShellIconOverlayIdentifiers-x32: SkyDrive1 -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
    ShellIconOverlayIdentifiers-x32: SkyDrive2 -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
    ShellIconOverlayIdentifiers-x32: SkyDrive3 -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
    FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll No File
    FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll No File
    CHR DefaultSearchKeyword: trovi.search
    CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
    S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
    S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
    C:\Users\KEW\AppData\Local\Temp\BackupSetup.exe
    C:\Users\KEW\AppData\Local\Temp\Quarantine.exe

    *****************

    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{8543B875-F96B-4313-9A61-BBED89770BFE}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8543B875-F96B-4313-9A61-BBED89770BFE}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AffiliatedUpdate" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B37FD5DB-357A-4D34-AE27-4B28B13EE325}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B37FD5DB-357A-4D34-AE27-4B28B13EE325}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\TidyNetwork Update" => Key deleted successfully.
    C:\ProgramData\TEMP => ":373E1720" ADS removed successfully.
    C:\Users\KEW\SkyDrive => ":ms-properties" ADS removed successfully.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive1" => Key not found.
    "HKCR\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}" => Key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive2" => Key not found.
    "HKCR\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}" => Key not found.
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive3" => Key not found.
    "HKCR\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}" => Key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive1" => Key not found.
    "HKCR\Wow6432Node\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}" => Key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive2" => Key not found.
    "HKCR\Wow6432Node\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}" => Key not found.
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\SkyDrive3" => Key not found.
    "HKCR\Wow6432Node\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}" => Key not found.
    "HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=3" => Key deleted successfully.
    C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll not found.
    "HKLM\Software\Wow6432Node\MozillaPlugins\@tools.google.com/Google Update;version=9" => Key deleted successfully.
    C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll not found.
    CHR DefaultSearchKeyword: trovi.search ==> The Chrome "Settings" can be used to fix the entry.
    "HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
    gupdate => Service deleted successfully.
    gupdatem => Service deleted successfully.
    C:\Users\KEW\AppData\Local\Temp\BackupSetup.exe => Moved successfully.
    C:\Users\KEW\AppData\Local\Temp\Quarantine.exe => Moved successfully.

    ==== End of Fixlog ====
     
  2. 2014/08/16
    broni

    broni Moderator Malware Analyst

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    This time it worked :)

    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    [​IMG] Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Click on "Run ESET Online Scanner" button.
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     

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  4. 2014/08/16
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    When trying to run SecurityCheck I get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED!
     
  5. 2014/08/17
    broni

    broni Moderator Malware Analyst

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    Go ahead with other steps.
     
  6. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Farbar Service Scanner Version: 21-07-2014
    Ran by KEW (administrator) on 17-08-2014 at 08:23:36
    Running from "C:\Users\KEW\Downloads "
    Microsoft Windows 8.1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall "=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is set to Demand. The default start type is Auto.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
  7. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I just now turned on the firewall---it had been off since I did so for a procedure a few days ago.
     
  8. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptimizerPro.exe.vir Win32/SpeedingUpMyPC.O application
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\supporter\Supporter_x64.dll.vir a variant of Win64/SProtector.A potentially unwanted application
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\APISupport\APISupport.dll.vir a variant of Win32/Conduit.SearchProtect.P potentially unwanted application
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\nativeMessaging\TBMessagingHost.exe.vir a variant of Win32/Toolbar.Conduit.AH potentially unwanted application
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\plugins\ChromeApiPlugin.dll.vir a variant of Win32/Conduit.SearchProtect.N potentially unwanted application
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Roaming\VOPackage\Uninstall.exe.vir Win32/VOPackage.B potentially unwanted application
    C:\Program Files (x86)\InstallConverter bundle uninstaller\uninstaller.exe a variant of Win32/ClientConnect.A potentially unwanted application
    C:\Users\KEW\AppData\Local\CRE\mgfkiacaoocnjfenegjdlccfkkgeeafg.crx a variant of Win32/Toolbar.Conduit.AA potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hk64tbBro0.dll Win64/Toolbar.Conduit.B potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hk64tbBrow.dll Win64/Toolbar.Conduit.A potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hktbBro0.dll Win32/Toolbar.Conduit.X potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hktbBrow.dll Win32/Toolbar.Conduit.W potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\ldrtbBro0.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\ldrtbBrow.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBro0.dll a variant of Win32/Toolbar.Conduit.X potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBro1.dll a variant of Win32/Toolbar.Conduit.Y potentially unwanted application
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBrow.dll a variant of Win32/Toolbar.Conduit.X potentially unwanted application
    C:\Users\KEW\Downloads\AdvancedFix_Setup.exe a variant of Win32/RegistryNuke application
    C:\Users\KEW\Downloads\openoffice341-setup.exe Win32/DownloadAdmin.G potentially unwanted application
     
  9. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Re the ESET scan you requested I check "Scan archives" but your instruction was silent on the other checks which I therefore unchecked---was that OK?
     
  10. 2014/08/17
    broni

    broni Moderator Malware Analyst

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    Yes but it looks to me you changed something because Eset didn't remove all findings.
    Do you want to rerun Eset or do you want to remove all those files manually?
     
  11. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    I'd like to rerun ESET but please tell me which items to check.
     
  12. 2014/08/17
    broni

    broni Moderator Malware Analyst

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    Remove found threats should be checked.
    That's all.
     
  13. 2014/08/17
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptimizerPro.exe.vir Win32/SpeedingUpMyPC.O application cleaned by deleting - quarantined
    C:\AdwCleaner\Quarantine\C\Program Files (x86)\supporter\Supporter_x64.dll.vir a variant of Win64/SProtector.A potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\APISupport\APISupport.dll.vir a variant of Win32/Conduit.SearchProtect.P potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\nativeMessaging\TBMessagingHost.exe.vir a variant of Win32/Toolbar.Conduit.AH potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Local\Google\Chrome\User Data\Default\Extensions\mgfkiacaoocnjfenegjdlccfkkgeeafg\10.29.0.520_0\plugins\ChromeApiPlugin.dll.vir a variant of Win32/Conduit.SearchProtect.N potentially unwanted application deleted - quarantined
    C:\AdwCleaner\Quarantine\C\Users\KEW\AppData\Roaming\VOPackage\Uninstall.exe.vir Win32/VOPackage.B potentially unwanted application deleted - quarantined
    C:\Program Files (x86)\InstallConverter bundle uninstaller\uninstaller.exe a variant of Win32/ClientConnect.A potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hk64tbBro0.dll Win64/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hk64tbBrow.dll Win64/Toolbar.Conduit.A potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hktbBro0.dll Win32/Toolbar.Conduit.X potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\hktbBrow.dll Win32/Toolbar.Conduit.W potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\ldrtbBro0.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\ldrtbBrow.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBro0.dll a variant of Win32/Toolbar.Conduit.X potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBro1.dll a variant of Win32/Toolbar.Conduit.Y potentially unwanted application deleted - quarantined
    C:\Users\KEW\AppData\LocalLow\BrowserPlus2\tbBrow.dll a variant of Win32/Toolbar.Conduit.X potentially unwanted application deleted - quarantined
    C:\Users\KEW\Downloads\AdvancedFix_Setup.exe a variant of Win32/RegistryNuke application cleaned by deleting - quarantined
    C:\Users\KEW\Downloads\openoffice341-setup.exe Win32/DownloadAdmin.G potentially unwanted application deleted - quarantined
     
  14. 2014/08/17
    broni

    broni Moderator Malware Analyst

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    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
  15. 2014/08/20
    broni

    broni Moderator Malware Analyst

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    The issue seems to be resolved.
     
  16. 2014/08/21
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    Yes it has been resolved and so thanks again for your help.

    But after downloading WOT I get a message containing: "Please remember to activate your email address to enjoy all the features WOT has prepared for its community members ". I can't figure out how to activate my email address if I haven't already done so. Does that mean I don't have the WOT protection working?
     
  17. 2014/08/21
    broni

    broni Moderator Malware Analyst

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    That's probably for accessing their forum.
    Don't worry about it.
     
  18. 2014/08/21
    rwirsig Lifetime Subscription

    rwirsig Well-Known Member Thread Starter

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    OK and thanks again.
     
  19. 2014/08/21
    broni

    broni Moderator Malware Analyst

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    You're very welcome [​IMG]
     

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