1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Inactive Keep Getting Explorer Error

Discussion in 'Malware and Virus Removal Archive' started by Ann, 2011/07/09.

Page 2 of 2
  1. 2011/07/11
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Owner
    ->Temp folder emptied: 372444 bytes
    ->Temporary Internet Files folder emptied: 9089490 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 20845098 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 23713605 bytes

    Total Files Cleaned = 52.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService

    User: Owner
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.26.1 log created on 07112011_195100

    Files\Folders moved on Reboot...
    File\Folder C:\Documents and Settings\Owner\Local Settings\Temp\Perflib_Perfdata_dc4.dat not found!
    File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...

    broni - I wonder if you found anything that could cause Explorer to crash and what it might have been as this was my original complaint.

    Also, my PrintMaster graphic programs will no longer load. Any suggestions?

    Thanks for your help.
     
    Ann,
    #21
  2. 2011/07/11
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    We didn't find anything malicious. We cleaned some garbage.
    That's all we do in this forum.
    Let me know if those crashes are still present.

    As for that program not working I suggest you reinstall it.
     
    broni,
    #22


  3. to hide this advert.

  4. 2011/07/12
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    Thanks, broni. I am glad to know you did not find anything malicious and will report back if Explorer keeps crashing.
     
    Ann,
    #23
  5. 2011/07/12
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    broni - A reinstall of both Avast and PrintMaster worked. Now both are A-OK. I haven't had a chance to check on Explorer yet, but I will.
     
    Ann,
    #24
  6. 2011/07/12
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Keep me posted :)
     
    broni,
    #25
  7. 2011/07/14
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    broni - Sorry to inform you that the Explorer crashing continues. I wouldn't mind so much, except that I lose several of the programs that I have running and must reboot to get them back. [:(]
     
    Ann,
    #26
  8. 2011/07/14
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.
     
    broni,
    #27
  9. 2011/07/15
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    broni - I understand completely, I mention the explorer crashes because Arie sent me here after I posted my explorer problem. We tried to shut down shell extensions to see if crash would not occur but when it did he suggested I post in this forum.

    I guess he felt my computer needing cleaning since you did not find anything malicious. I, however, am confused about the problem.

    Thanks for your help.

    Ann
     
    Ann,
    #28
  10. 2011/07/15
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    Yes Arie sent you here, because he turn my attention to one possibly infected file, but unfortunately, it was false positive.
     
    broni,
    #29
  11. 2011/07/15
    Ann

    Ann Well-Known Member Thread Starter

    Joined:
    2002/01/10
    Messages:
    597
    Likes Received:
    1
    I understand. How do I mark thisthread Resolved. I tried clicking on Thread Tools but it doesn't seem to work.
     
    Ann,
    #30
  12. 2011/07/15
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
    116
    In this forum only I can use prefixes.
    I marked the topic as "Inactive" since we didn't solve your issue.
     
    broni,
    #31
Page 2 of 2

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...