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Resolved [KB2454826 causes Windows Live Mail stops responding]

Discussion in 'Internet Explorer & Microsoft Edge' started by biggazdixon, 2011/06/08.

  1. 2011/06/08
    biggazdixon

    biggazdixon Well-Known Member Thread Starter

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    Hi,
    I have a new laptop which I bought 3 weeks ago and one of the automatic updates it has done included installing kb2454826. Since then Windows Live Mail stops responding 10 - 20 secs after opening and a quick search on Google shows that this is comman and the update is to blame. The general advice is to uninstall it again which indeed allowed Mail to work but I have lost all images on the internet viewing with IE9, even the Google logo let alone BBC news or Facebook. In Internet Options, Show Pictures is still checked. I used System Restore and it all went back to as before.
    There is a version 2 of this update but before going for that I thought I'd ask if anyone had sucessfully got round this issue as many posts on other sites suggest that it makes no difference.
     
    biggazdixon,
    #1
  2. 2011/06/09
    Arie

    Arie Administrator Administrator Staff

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    Unistall the update. Which Internet Explorer version are you using?
     
    Arie,
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  4. 2011/06/09
    biggazdixon

    biggazdixon Well-Known Member Thread Starter

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    I'm using Internet Explorer 9, 64 bit. As I said, when I uninstall the update I lose all picures on the internet so should I still do it?
     
    biggazdixon,
    #3
  5. 2011/06/09
    Arie

    Arie Administrator Administrator Staff

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    No idea. Never heard of it, and I don't even have this update on my Windows 7 x64 box... I hardly ever run IE 9 in 64-bit mode, it's not compatible enough.

    Seeing that you're a "beginner" I suggest you stick with running the 32-bit version of IE.
     
    Arie,
    #4
  6. 2011/06/09
    biggazdixon

    biggazdixon Well-Known Member Thread Starter

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    I downloaded the 64 bit version because I have a 64 bit machine, isn't that correct?

    The download was automatic as a windows update, published on 2/5/2011 according to the Microsoft site so would have thought everyone got it.
     
    biggazdixon,
    #5
  7. 2011/06/10
    Arie

    Arie Administrator Administrator Staff

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    OK... if you just downloaded/installed the 64-bit version I'm sure you're only using the 32-bit version :)

    I know, confusing... you have to specifically start the 64-bit version. Microsoft kind of hides the 64-bit version (with reason).
     
    Arie,
    #6
  8. 2011/06/10
    Arie

    Arie Administrator Administrator Staff

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    Since you didn't enter your OS in your System Details, I'm not sure.

    I would uninstall it.

    I have Windows 7, up-to-date, and I don't have this update. And yes, I'm running IE9 (but no, not WLM)
     
    Arie,
    #7
  9. 2011/06/10
    biggazdixon

    biggazdixon Well-Known Member Thread Starter

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    I noticed that there were two optional updates available that weren't installed automatically, one of which was for the Intel HD graphics and the other for Windows 7 (KB2488113). After I installed these my problem seems to have disappeared! WLM is fine and I can see pictures on IE9.
     
    biggazdixon,
    #8
  10. 2011/06/10
    Arie

    Arie Administrator Administrator Staff

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    OK, great.

    I do have KB2488113 installed on my machine.

    Please mark your thread as 'Resolved'.

     
    Arie,
    #9
  11. 2011/06/11
    biggazdixon

    biggazdixon Well-Known Member Thread Starter

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    Will do, thanks for the help!
     
    biggazdixon,
    #10

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