Resolved Java will not download and high CPU Usage online

Java was back up last night.

 

Mr. Bill-

I now undersand your earlier message. Java was down so would not download!! OK that is what started me on this road to begin with. I may not bother with it at all.

Hopefully next year I will be able to get a new computer before XP is not serviced. But I am working on the links to get my computer running better now and resolve some issues. Half way thru them.

Thanks,

MonaJ

 

You are looking at the Mem Usage column. I need the process using the higher percentage under the CPU column when the PC slows down. If the CPU is jumping to 96% when connected but not using it then it could be something is checking for an update or trying to download. It could be Microsoft Update or another program that is allowed to update itself, such as Flash, Java and etc.

 

It can range from 4% to 100%. OK I clicked on CPU twice and it was 100% and it was iexplorer. There are three processes running for ie and two have very high memory usages. IS this normal to have three processes running for internet explorer?

 

Check out the following link.

I have three internet explorer exe running in my task manager

With IE8 on my XP SP3 system open to just my home page I have 1 explorer.exe and 2 iexplore.exe. With my home page open along with WindowsBBS in another tab I have 3 iexplore.exe running. None of them were registering any usage in the CPU column. Make sure of the names iexplore.exe or explorer.exe. You could have an add-on such as a toolbar calling home. Toolbars can be malicious. Also running torrent programs can cause multiple instances of IE to be running in the background grinding your system to a halt.

 

I am going to check out the link. I currently have the following on my Task Manager:
iexplorer.exe 101,464K usage
iexplorer.exe 31,424 K
explorer 51,980K
iexplorer.exe 131,9808 K

It is a lot of usage. I wonder if more than one internet explorer is running? Sometimes websites say that I am running Internet Expl 7, but I am actually running 8.06? Any input would be appreciated.

Thank you,
MonaJ

 

Maybe a trip to the Malware section would do you some good. Not saying you have any, but Broni is good at what he does and this will "maybe" solve some of your problems.

 

Hi Monaj, I see you have Symantec (Nortons SS) running. My experience with Symantec was that it was a complete Resource Hog.
My comp got clogged with Norton 2002/2006. When I tried to install Norton IS 2007, it wouldn't finalize the install.
I contacted Symantec Support and one of their Techos took 3.5 hrs. on Remote Control cleaning out their c---p!!! I finally uninstalled Symantec and cleaned out all entries in the comp and installed MSE.
Problem fixed.
If your slow operation continues, I would respectfully suggest you try MSE as your AV software. Neil.

 

explorer.exe 21,224K
iexplore.exe 16,684K
iexplore.exe 47,712K
iexplore.exe 93,764K

37 Processes
CPU Usage 0%
Commit Charge 346M/2460M

This freshly installed XP Home SP3 PC runs a Semprom 3100+ w/ 1GB of memory. IE8 opens to Google as a home page and I have WindowsBBS open in another tab. I installed Microsoft Security Essentials on it. This is normal behavior.

When is the last time you ran Disk Cleanup and defragged in Safe Mode? I occur with the others that Norton is a major resource hog. I would never use any anti-virus program offered my my Internet provider for free. MSE is fine as long as you understand that is isn't ranked right up there with the best. You are the one who controls your surfing habits and no matter what anti-virus is installed you can still get infected. For the inexperienced the best free AV product at the moment seems to be Avast.

BTW. HijackThis is dead and should remain so.

 

Evan- I will finish up today with your instructions, I have been battling bronchitis thus the I am behind. I am up to the junkware and adwcleaner portion. Norton does cause problems and malfunctions a lot, I also have the Norton Safe Web where it scans the web. I may get rid of it after I finish the cleaning.
MonaJ

 

WHiskeyman-Duly noted on Norton. I also found when looking at Manage Add-ons, some entries from Acatel-Lucent a while lot of them in the "run without permission section" such as MCCISysSecurityCtrClass etc a lot of files and I disabled all of them. I am not sure what this is. I have not defragged and cleaned disk in safe mode. Will do it. Just got a warning about High Memory usage as well. I have 2 GB of ram installed.

Monaj

 

Evan-
I completed the list however #12 would not run ( "not recognized as internal or external command ").. I chose not to run Junkware Removal Tool(I will if you say it is safe). 39 Processes running in Task Manager, Norton Security Suite, IE 8.06, Adobe Flash Player 11, No Java Installed on computer. Video Card: I am not sure how to find this Legacy maybe? please advise. Seems a little faster overall.
I did not delete any files from the Hijack This report.Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:13:58 PM, on 10/18/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Comcast\pcTrayApp.exe
C:\Program Files\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Documents and Settings\Mona\Local Settings\Application Data\Akamai\netsession_win.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Motive\pcCMService.exe
C:\WINDOWS\System32\snmp.exe
C:\Documents and Settings\Mona\Local Settings\Application Data\Akamai\netsession_win.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Mona\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\20.4.0.40\IPS\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe "
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [Comcast_McciTrayApp] "C:\Program Files\Comcast\pcTrayApp.exe "
O4 - HKCU\..\Run: [EPSON WorkForce 500 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEQA.EXE /FU "C:\WINDOWS\TEMP\E_S6C.tmp" /EF "HKCU "
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Documents and Settings\Mona\Local Settings\Application Data\Akamai\netsession_win.exe "
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1346980433906
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1346980448281
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofiler/DellSystemLite.CAB
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: pcCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\pcCMService.exe

--
End of file - 6205 bytes
AdwCleaner v3.008 - Report created 18/10/2013 at 14:02:44
# Updated 17/10/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Mona - MONA-FAQ29B12WO
# Running from : C:\Documents and Settings\Mona\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


*************************

AdwCleaner[R0].txt - [994 octets] - [10/10/2013 11:45:42]
AdwCleaner[R1].txt - [796 octets] - [10/10/2013 11:53:06]
AdwCleaner[R2].txt - [1078 octets] - [10/10/2013 21:40:06]
AdwCleaner[R3].txt - [1012 octets] - [18/10/2013 14:01:39]
AdwCleaner[S0].txt - [1066 octets] - [10/10/2013 11:47:10]
AdwCleaner[S1].txt - [856 octets] - [10/10/2013 11:54:16]
AdwCleaner[S2].txt - [1145 octets] - [10/10/2013 21:41:18]
AdwCleaner[S3].txt - [935 octets] - [18/10/2013 14:02:44]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [994 octets] ##########

 

Evan-

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Microsoft Windows XP x86
Ran by Mona on Sat 10/19/2013 at 9:33:57.20
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\pc1data "
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\sparktrust "
Successfully deleted: [Folder] "C:\Documents and Settings\Mona\Application Data\pc cleaners "
Successfully deleted: [Folder] "C:\Documents and Settings\Mona\Application Data\pcpro "
Successfully deleted: [Folder] "C:\Documents and Settings\Mona\Application Data\sparktrust "





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/19/2013 at 9:41:25.09
End of JRT log

I deleted entries as you suggested in your reponse, and my video card: Nvidia GeForce 4Mx440/AGP8XI may be interested in removing Norton-what would you suggest. I have hard Avast is a good one.
Thank you,
Monaj

 

It seems to be running faster now Evan. Thank you for everything and thanks to everyone else who posted on this board.

Monaj

 

Evan-When I downloaded the driver it came up with a missing file at the end of the installation. I dont think it completed? What should I do.

Monaj

 

Evan-When I downloaded the driver it came up with a missing file at the end of the installation. I dont think it completed?

 

I tried it again and successfully downloaded, however, I cannot seem to verify if it has the updated version? My computer is responding much faster now. Monaj