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Inactive Internet Explorer not working

Discussion in 'Malware and Virus Removal Archive' started by Moorty, 2011/12/27.

  1. 2011/12/27
    Moorty Lifetime Subscription

    Moorty Well-Known Member Thread Starter

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    [Inactive] Internet Explorer not working

    My ex's computer Sony laptop vista with IE 9 throws an error message "Internet Explorer stopped working and gives the option to close the program with the following detail of the message:

    "Yes, I have cleaned the Internet temp files. Still the problem persists. I ran antimalware bytes and removed 4 malware. Did registry cleaning.

    Here is the error report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 9.0.8112.16421
    Application Timestamp: 4d76255d
    Fault Module Name: igdumdx32.dll
    Fault Module Version: 8.15.10.2555
    Fault Module Timestamp: 4e9734ed
    Exception Code: c0000005
    Exception Offset: 00009754
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: d00b
    Additional Information 2: 3f907449ef9494ccf5a0201083c5b6ff
    Additional Information 3: 065f
    Additional Information 4: 0e2deebaa93f4a291e70de8b13c9d6ec "

    I disabled the add-on's and ran Malwarebytes. It found 4 adware viruses and removed them. Still the problem persists. Mr. Bill suggests that I should post the problem here.
     
  2. 2011/12/27
    broni

    broni Moderator Malware Analyst

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    Never do this.
    Registry cleaners/optimizers are not recommended for several reasons:

    • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

      The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
    • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry ". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
    • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
    • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
    • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results ".
    Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


    =============================================================

    You've been to malware removal forum before so you should know what to do.

    Please, complete all steps listed HERE

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     

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  4. 2011/12/28
    Moorty Lifetime Subscription

    Moorty Well-Known Member Thread Starter

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    After trying some more, this morning I finally restored her computer to a previous stage and IE is working properly now.

    Thanks Broni, for your response.
     
  5. 2011/12/28
    broni

    broni Moderator Malware Analyst

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    Very well then.....
     

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