Inactive internet access disabled by virus (i think)

Please, always read my instructions very carefully.
I asked to checkmark only 4 boxes in MiniTool. You checkmarked more.

Is this laptop, or desktop?
Are you using wireless connection?
If so, did you try wired connection?

Now....

Download and save HelpAsst_mebroot_fix.exe to your desktop.

• Close all open programs.
• Double click HelpAsst_mebroot_fix.exe to run it.
• Pay attention to the running tool.
• If the tool detects mbr infection, please allow it to run mbr -f and shutdown your computer. To do so, type Y and press Enter.
• After restart, wait 5 minutes, then go Start>Run, copy and paste the following command in the run box then hit Enter:
  • 
    helpasst -mbrt
• When it completes, a log will open.
• Please post the contents of that log.

IMPORTANT!
If the tool does NOT detect any mbr infection and completes, proceed with the following...

• Click Start>Run and copy and paste the following command, then hit Enter:
  • 
    mbr -f
• Repeat the above step one more time
• Now shut down the computer (do not restart, but shut it down), wait 5 minutes then start it back up.
• Wait another 5 minutes, then click Start>Run and copy and paste the following command, then hit Enter.
  • 
    helpasst -mbrt
    
• When it completes, a log will open.
• Please post the contents of that log.

**Important note to Dell users - fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not allow the tool to execute mbr -f nor execute the command manually, and you will either need to restore your computer to a factory state or allow your computer to remain having an infected mbr (the latter not recommended).

 

Ok ..

 

That looks good.

Do you have any errors in Device Manager, especially regarding network adapters?

Now, I want you to shut down your computer, find ethernet cable and hardwire your computer to the router.
Do you have any other computers on the same router?
If so, do they connect fine?

 

Are you saying, that you can connect wirelessly now?
Why are you using your neighbor connection?

I also don't understand:

Why not at your place?
You didn't say:

I need you to answer ALL of my questions.

 

OK, we ran several scans and I don't see anything malicious on your computer.

As for your internet issue...

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

 

Thanks
I can't comment on reinstalling Windows, since we didn't really established, if the issue is software, or hardware related.

 

We checked and I don't see any sign of any infection.
I can't find something, I don't see.