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Resolved IE9 crashing

Discussion in 'Internet Explorer & Microsoft Edge' started by XP dummy, 2014/12/16.

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  1. 2015/01/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Don't worry about copying the Autoruns results. Just take a screenshot of the Logon Tab and post the screenshot in your next reply.

    See here, How do I take a screenshot.
     
    Evan Omo,
    #21
  2. 2015/01/18
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I'm still having trouble getting this copied, but here's 3 screenshots of the log.

    After seeing the issue with the first entry, I ran System File Checker, and got the message that some files were corrupt, and couldn't be fixed. When attempting to post a copy of that log, I ran into a permissions problem and quit before I really ******* something up. Help.
     

    Attached Files:

    Last edited: 2015/01/18
    XP dummy,
    #22


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  4. 2015/01/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Autoruns remove the following items:

    rdpclip
    HP Media Smart Menu
    HP Software Update Helper
    HP Digital Imaging Monitor

    Then reboot the computer and let me know if IE9 is still crashing. Also did you install the video driver that I linked to and run the Norton Removal Tool that LJ posted?
     
    Evan Omo,
    #23
  5. 2015/01/18
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I deleted the 4 items you indicated.
    I did update the video driver.
    I did not run the Norton Removal tool, as I never installed any Norton programs. Is that still a necessity?
    I'll reboot, and update you later this afternoon. Thanks.
     
    XP dummy,
    #24
  6. 2015/01/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Well you mentioned that it came preinstalled on the computer when you bought it. If Norton was installed on the machine at one point then yes you should still run the removal tool.
     
    Evan Omo,
    #25
  7. 2015/01/18
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I'm not really sure it's been so long, but I'll run it anyway. Thanks.
     
    XP dummy,
    #26
  8. 2015/01/18
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I ran the Norton Removal scan, and it looked like it removed some things.
    I'll check back later with an update on how IE is behaving. Thanks again for all of the help.
     
    XP dummy,
    #27
  9. 2015/01/19
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    Still having the same issue.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 9.0.8112.16599
    Application Timestamp: 5473964b
    Fault Module Name: MSHTML.dll
    Fault Module Version: 9.0.8112.16599
    Fault Module Timestamp: 547397d5
    Exception Code: c0000005
    Exception Offset: 006b3334
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    What information is hiding in this report? Thanks
     
    XP dummy,
    #28
  10. 2015/01/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Lets try this next procedure.

    Please download zoek.exe and save it to your Desktop.

    • Close all running programs.
    • Then temporarily disable your AntiVirus program. If you are unsure how to do this then Follow this guide.
    • Right Click on Zoek.exe and select Run as Administrator.
    • Zoek may take some time to start, this is normal!
    Copy the text in bold red below:

    createsrpoint;
    emptyfolderscheck;delete
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns;b
    netsh int ip reset >> %temp%\log.txt;b
    iedefaults;
    autoclean;

    Then paste the text into the Zoek window, as illustrated here, Screenshot.

    Zoek does take some time to complete, even on a new machine so let it run, this is normal. Once Zoek has completed your machine will be rebooted, to complete the removal process.

    Post the results of the zoek-results.txt log in your next reply. You can find it if you click Start< Computer and double click on your C drive.
     
    Evan Omo,
    #29
  11. 2015/01/20
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I ran the suggested program, and it looked like it was doing something until about an hour into it, then it didn't do progress any more for 3 more hrs.
    I looked for the requested log, and found it, so I figured it was done, but just didn't close. So I rebooted the computer, and here is a copy of the log:


    Zoek.exe v5.0.0.0 Updated 18-01-2015
    Microsoft® Windows Vista™ Home Premium 6.0.6002 Service Pack 2 x64
    Running in: Normal Mode Internet Access Detected
    Launched: C:\Users\Frank & Penny\Desktop\zoek.exe [Scan all users] [Script inserted]

    ==== System Restore Info ======================

    1/20/2015 8:28:13 AM Zoek.exe System Restore Point Created Succesfully.

    ==== Empty Folders Check ======================

    C:\PROGRA~2\AVS4YOU deleted successfully
    C:\PROGRA~2\IncrediGames deleted successfully
    C:\PROGRA~2\MSXML 4.0 deleted successfully
    C:\PROGRA~2\Zylom Games deleted successfully
    C:\Program Files\Google deleted successfully
    C:\PROGRA~3\Big Fish Games deleted successfully
    C:\PROGRA~3\boost_interprocess deleted successfully
    C:\PROGRA~3\Malwarebytes' Anti-Malware (portable) deleted successfully

    I will attempt to run it again later today.
     
    XP dummy,
    #30
  12. 2015/01/20
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    At the bottom of Evan Omo's last post the machine will be rebooted to complete the removal process.
     
    lj50,
    #31
  13. 2015/01/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
    #32
  14. 2015/01/20
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    Following the provided link for a Clean Boot, I read that by checking the Hide Microsoft Services button, I might lose all of my previous restore points. Is that something I really want to do? Thanks.
     
    XP dummy,
    #33
  15. 2015/01/20
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Yes it is. The restore points are not any good now anyways.
     
    MrBill,
    #34
  16. 2015/01/20
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    OK. Thanks
     
    XP dummy,
    #35
  17. 2015/01/21
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I'm back to square one.
    I tried running the scan after the clean boot, and it stopped in the same place at about the same time into the scan.
    I ran msconfig again, and choose the normal boot option. I'm almost ready to give up and live with it. Ideas? Thanks.
     
    XP dummy,
    #36
  18. 2015/01/21
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    How long did you let Zoek run for? What step was it on? Did you make sure to right click on Zoek.exe and select Run as administrator? Did you disable your security programs while Zoek was running?
     
    Evan Omo,
    #37
  19. 2015/01/21
    PeteC

    PeteC SuperGeek Staff

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    FWIW I experienced similar issues with IE on Windows 8.1 and issues with a particular web site. As I am no longer an MVP in Internet Explorer and there is therefore no residual loyalty to IE I switched to Firefox with which I have had no problems.

    You may care to do the same :)
     
    PeteC,
    #38
  20. 2015/01/21
    XP dummy

    XP dummy Well-Known Member Thread Starter

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    I right clicked on it, and ran as administrator. I disabled Microsoft Security Essentials. It stopped someplace like users, public, desktop. The same place I think it stopped yesterday. It ran at that point for about a half an hour when the "busy light" quit actively flashing. I then terminated the scan about another half an hour after that.
    Plus, now I have an icon in my taskbar that shows blocked startup programs. I have no idea what was loading at startup, and what is not now.
    When I went back into msconfig and restarted, should I have chosen the selective button isnstead of starting in normal?
    I'm beginning to think that Pete is correct, and I should just dump IE9 and try a different browser.
     
    XP dummy,
    #39
  21. 2015/01/21
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Well if possible I would let the scan run and see if it eventually finishes. If you don't want to troubleshoot this issue further then I understand and in that case I would recommend you switch to using Mozilla Firefox or Google Chrome.
     
    Evan Omo,
    #40
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