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Solved HP Notebook intermittently stalls

Discussion in 'Malware and Virus Removal Archive' started by scottdietert, 2013/06/26.

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  1. 2013/07/01
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook internittently stalls

    This post contains the results of the SECURITY CHECK
    -------------------------------BEGINNING OF SECURITY CHECK--------------------
    Results of screen317's Security Check version 0.99.68
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 10
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!
    McAfee Anti-Virus and Anti-Spyware
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Secunia PSI (3.0.0.6005)
    Malwarebytes Anti-Malware version 1.75.0.1300
    Java 7 Update 25
    Adobe Flash Player 11.7.700.224
    Adobe Reader XI
    Mozilla Firefox (22.0)
    Mozilla Thunderbird (17.0.7)
    Google Chrome 21.0.1180.79
    Google Chrome 21.0.1180.83
    ````````Process Check: objlist.exe by Laurent````````
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
    ---------------THE END OF THE SECURITY CHECK----------------------
    ------------------------------------------------------------------------------
     
    Last edited: 2013/07/01
    scottdietert,
    #21
  2. 2013/07/01
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook internittently stalls

    This post contains the results of the FARBAR SERVICE SCAN
    ----------------------------------BEGINNING-------------------------
    Farbar Service Scanner Version: 27-06-2013
    Ran by Admin (administrator) on 01-07-2013 at 12:40:38
    Running from "C:\Users\Admin\Desktop "
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall "=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware "=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    ----------THIS IS THE END OF THE FARBAR SERVICE SCAN--------
     
    scottdietert,
    #22


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  4. 2013/07/01
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook internittently stalls

    This post contains the results of the TEMPORARY FILE CLEANER
    -----------BEGINNING OF THE TEMPORARY FILE CLEANER-----------------------------------------------------------------------
    Getting user folders.

    Stopping running processes.

    Emptying Temp folders.


    User: Admin
    ->Temp folder emptied: 2508940 bytes
    ->Temporary Internet Files folder emptied: 249387 bytes
    ->Java cache emptied: 1738153 bytes
    ->FireFox cache emptied: 21973670 bytes
    ->Google Chrome cache emptied: 7080809 bytes
    ->Opera cache emptied: 0 bytes
    ->Flash cache emptied: 177639 bytes

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 57472 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 4864 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 670 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 42344266 bytes

    Emptying RecycleBin. Do not interrupt.

    RecycleBin emptied: 0 bytes
    Process complete!

    Total Files Cleaned = 73.00 mb

    --------------------THIS IS THE END OF THE TEMP FILE CLEANER---------
     
    scottdietert,
    #23
  5. 2013/07/01
    broni

    broni Moderator Malware Analyst

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    Eset?

    If your McAfee does NOT include a firewall make sure Windows firewall is ON (it's listed as OFF). Otherwise you're fine.
     
    broni,
    #24
  6. 2013/07/01
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook internittently stalls

    This post contains the last requested scan entitled ESET SMART SCANNER
    ---------------------------BEGINNING OF POST---------------------------
    ESET ONLINE SCANNER

    SCAN RESULTS, 07-01-2013

    NO THREATS FOUND.
    Scanned Files 160889
    Infected Files 0
    Cleaned Files 0
    Total scan time 01:53:39
    Scan status Finished
    ------------------------------------------------------------------------------
    -----------END OF ESET SCAN, NO REPORT TO COPY; SO I JUST REPRODUCED THE CONTENTS OF THE LAST WINDOW-----------
    ============================================
    Good Evening BRONI
    This is the last requested scan we have produced over the past week.
    I realize that the Windows Firewall has been disabled, but I believe that McAfee advised me to only use one at a time.

    What did you find specifically that caused the Windows Explorer to fail to respond unless I rebooted by disconnecting the
    power cord. I feel I'm left with no clear explanation as to the cause of this failure.

    I assume you must have found one or more virus/malware infections.
    Are you able to suggest alternatives to McAfee Total Protection. We have used this software for several years and been
    fairly "pleased with the results ", but it certainly has allowed intrusions to occur. Office Depot had to help with one problem.

    I would like to wait a week or two to see if the stalls are really gone. I want to make a donation to BBS as a token
    of your help/success.

    Sincerely, Scott Dietert
     
    Last edited: 2013/07/01
    scottdietert,
    #25
  7. 2013/07/01
    broni

    broni Moderator Malware Analyst

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    We ran so many various tools that It's hard for me to pinpoint the culprit.

    In any case....

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
    broni,
    #26
  8. 2013/07/02
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook intermittently stalls

    This is the response after running OTL with your recent email code in the Custom Scans/Fixes box, 070213
    --------------------------------------------------------------------------------
    All processes killed
    Error: Unable to interpret <Code:> in the current context!
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Admin
    ->Temp folder emptied: 4023686 bytes
    ->Temporary Internet Files folder emptied: 248593 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 22601070 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Opera cache emptied: 0 bytes
    ->Flash cache emptied: 826 bytes

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 131684 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
    RecycleBin emptied: 4987320 bytes

    Total Files Cleaned = 31.00 mb


    [EMPTYFLASH]

    User: Admin
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Admin
    ->Java cache emptied: 0 bytes

    User: All Users

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 07022013_113713

    Files\Folders moved on Reboot...
    File move failed. C:\Users\Admin\AppData\Local\Temp\FXSAPIDebugLogFile.txt scheduled to be moved on reboot.
    C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N80GBSXN\syncmessage[1].htm moved successfully.
    File move failed. C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.
    File move failed. C:\Windows\temp\mcafee_V2KGlGNA4uh5T67 scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    --------------------THE END OF THE OTL SCAN, 070213---------------------
     
    scottdietert,
    #27
  9. 2013/07/02
    broni

    broni Moderator Malware Analyst

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    .....
     
    broni,
    #28
  10. 2013/07/02
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    HP Notebook intermittently stalls

    Good Evening, broni

    I appreciate your posts today as we hopefully return to HP g7-1310us Notebook PC "normality." At 17:50 PDT in Washington State the pc seems to be working "well" so far. Have not completed all your steps yet. WOT has been registered again; I have used this in the past, but it may been last year with the older laptop.
    I will continue to update your as the days progress. Will continue to use the original Title: HP Notebook intermittently stalls
    Again thank you for constant attention and almost daily updates. I think we have probably used at least 10-12 different scans.

    All the best, Scott
     
    scottdietert,
    #29
  11. 2013/07/02
    broni

    broni Moderator Malware Analyst

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    For now I'll mark this topic as resolved.
    It'll stay open if anything happens.

    Good luck and stay safe :)
     
    broni,
    #30
  12. 2013/07/04
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    [Resolved] HP Notebook intermittently stalls

    broni,

    The following thread posted today by my wife on this forum:
    "Windows explorer is not responding" [submitted by brizby]:

    displays all the features of my original thread [entitled above], which you helped me resolve over the last week.

    Brizby and I would like for you to give her thread the same "care and feeding" that helped me restore my notebook to normal. This is qualified of course by you having the time and commitment to take on her thread at this time.

    Sincerely,
    Scott Dietert
     
    scottdietert,
    #31
  13. 2013/07/04
    broni

    broni Moderator Malware Analyst

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    I'll surely take a look :)
     
    broni,
    #32
  14. 2013/07/06
    scottdietert

    scottdietert Well-Known Member Thread Starter

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    [Resolved] HP Notebook intermittently stalls

    Good evening broni,

    Judy has now found that her mouse/notebook interface fails to open active web links frequently.
    She had decided and I agree that this a job is for Office Depot. She has asked the Windows 7 moderator [Arie] to close the thread.

    Thank you for your attention.
    All the best, Scott
     
    scottdietert,
    #33
  15. 2013/07/06
    broni

    broni Moderator Malware Analyst

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    Thanks for letting me know :)
     
    broni,
    #34
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