Solved Have Trojan.zeroAccess!inf5/6 virus

bgriff · 2012/09/29

OTL.txt (cont)
--------------

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{googleriginalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files\Google\Chrome\Application\21.0.1180.89\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\Google\Chrome\Application\21.0.1180.89\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\21.0.1180.89\gcswf32.dll
CHR - plugin: Shockwave Flash (Disabled) = C:\Users\BG\AppData\Local\Google\Chrome\User Data\PepperFlash\11.2.31.144\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.310.5 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll
CHR - plugin: Java(TM) Platform SE 6 U31 (Enabled) = C:\Program Files\Java\jre6\bin\plugin2\npjp2.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.6.6 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npqtplugin7.dll
CHR - plugin: ActiveTouch General Plugin Container (Enabled) = C:\Users\BG\AppData\Roaming\Mozilla\plugins\npatgpc.dll
CHR - plugin: DivX VOD Helper Plug-in (Enabled) = C:\Program Files\DivX\DivX OVS Helper\npovshelper.dll
CHR - plugin: DivX Plus Web Player (Enabled) = C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: Silverlight Plug-In (Enabled) = C:\Program Files\Microsoft Silverlight\5.1.10411.0\npctrl.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Windows Presentation Foundation (Enabled) = C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
CHR - plugin: Shockwave for Director (Enabled) = C:\Windows\system32\Adobe\Director\np32dsw.dll
CHR - Extension: YouTube = C:\Users\BG\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\BG\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: DivX Plus Web Player HTML5 \u003Cvideo\u003E = C:\Users\BG\AppData\Local\Google\Chrome\User Data\Default\Extensions\nneajnkjbffgblleaoojgaacokifdkhm\2.1.2.145_0\
CHR - Extension: Gmail = C:\Users\BG\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2012/09/26 03:24:38 | 000,000,027 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (KeyScramblerBHO Class) - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll (QFX Software Corporation)
O2 - BHO: (DivX Plus Web Player HTML5 <video>) - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll (DivX, LLC)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (ShowBarObj Class) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\System32\ActiveToolBand.dll (HiTRUST)
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3 - HKLM\..\Toolbar: (Acer eDataSecurity Management) - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\System32\eDStoolbar.dll (HiTRUST)
O3 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..\Toolbar\ShellBrowser: (Acer eDataSecurity Management) - {5CBE3B7C-1E47-477E-A7DD-396DB0476E29} - C:\Windows\System32\eDStoolbar.dll (HiTRUST)
O4 - HKLM..\Run: [Acer Product Registration] C:\Program Files\Acer Registration\ACE1.exe (Leader Technologies)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe (Symantec Corporation)
O4 - HKLM..\Run: [eAudio] C:\Acer\Empowering Technology\eAudio\eAudio.exe (CyberLink)
O4 - HKLM..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe (HiTRUST)
O4 - HKLM..\Run: [FUFAXRCV] C:\Program Files\Epson Software\FAX Utility\FUFAXRCV.exe (SEIKO EPSON CORPORATION)
O4 - HKLM..\Run: [FUFAXSTM] C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe (SEIKO EPSON CORPORATION)
O4 - HKLM..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe (Intel Corporation)
O4 - HKLM..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE (Dritek System Inc.)
O4 - HKLM..\Run: [NvCplDaemon] C:\Windows\System32\NvCpl.dll (NVIDIA Corporation)
O4 - HKLM..\Run: [NvSvc] C:\Windows\System32\nvsvc.dll (NVIDIA Corporation)
O4 - HKLM..\Run: [PlayMovie] C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe (CyberLink Corp.)
O4 - HKLM..\Run: [PLFSet] C:\Windows\PLFSet.dll ( )
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [vptray] C:\Program Files\Symantec AntiVirus\VPTray.exe (Symantec Corporation)
O4 - HKU\.DEFAULT..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (Acer Inc.)
O4 - HKU\S-1-5-18..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (Acer Inc.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O9 - Extra 'Tools' menuitem : &KeyScrambler Options - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll (QFX Software Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000005 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O15 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..Trusted Domains: army.mil ([athd] https in Trusted sites)
O15 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..Trusted Domains: facebook.com ([www] https in Trusted sites)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{07D12FC9-0E57-4C8E-A5F4-3ECE785F834D}: DhcpNameServer = 192.168.1.1
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Users\BG\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O24 - Desktop BackupWallPaper: C:\Users\BG\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 17:43:36 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O32 - AutoRun File - [2008/05/06 08:26:23 | 000,000,309 | R--- | M] () - F:\autorun.inf -- [ CDFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2012/09/29 00:52:59 | 000,601,600 | ---- | C] (OldTimer Tools) -- C:\Users\BG\Desktop\OTL.exe
[2012/09/26 03:29:02 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2012/09/26 03:29:02 | 000,000,000 | ---D | C] -- C:\Users\BG\AppData\Local\temp
[2012/09/26 03:24:42 | 000,000,000 | ---D | C] -- C:\$RECYCLE.BIN
[2012/09/25 00:20:19 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2012/09/25 00:20:19 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2012/09/25 00:20:19 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2012/09/25 00:19:59 | 000,000,000 | ---D | C] -- C:\Qoobox
[2012/09/25 00:19:03 | 000,000,000 | ---D | C] -- C:\Windows\erdnt
[2012/09/24 23:56:02 | 004,757,278 | R--- | C] (Swearware) -- C:\Users\BG\Desktop\GriffFix.exe
[2012/09/22 07:57:26 | 002,212,440 | ---- | C] (Kaspersky Lab ZAO) -- C:\Users\BG\Desktop\TDSSKiller.exe
[2012/09/22 07:32:02 | 000,000,000 | ---D | C] -- C:\Users\BG\Desktop\RK_Quarantine
[2012/09/21 07:01:50 | 000,000,000 | ---D | C] -- C:\Windows\System32\EventProviders
[2012/09/16 16:55:23 | 000,693,235 | ---- | C] (Farbar) -- C:\Users\BG\Desktop\FSS.exe
[2012/09/15 08:53:19 | 000,000,000 | ---D | C] -- C:\FRST
[2012/09/13 19:02:15 | 000,607,260 | R--- | C] (Swearware) -- C:\Users\BG\Desktop\dds.com
[2012/09/13 19:01:34 | 004,731,392 | ---- | C] (AVAST Software) -- C:\Users\BG\Desktop\aswMBR.exe
[2012/09/13 03:58:17 | 000,000,000 | ---D | C] -- C:\Users\BG\Desktop\logs
[2012/09/08 08:42:15 | 000,755,712 | ---- | C] (Atheros Communications, Inc.) -- C:\Windows\System32\drivers\athr.sys
[2012/09/08 08:42:15 | 000,755,712 | ---- | C] (Atheros Communications, Inc.) -- C:\Windows\System32\athr.sys
[2012/09/08 08:42:15 | 000,000,000 | ---D | C] -- C:\Program Files\Atheros
[2012/09/08 08:38:50 | 000,000,000 | ---D | C] -- C:\ProgramData\Atheros
[2012/09/08 07:42:43 | 000,000,000 | ---D | C] -- C:\ProgramData\Spybot - Search & Destroy
[2012/09/08 07:42:43 | 000,000,000 | ---D | C] -- C:\Program Files\Spybot - Search & Destroy
[2012/09/08 07:05:46 | 000,000,000 | ---D | C] -- C:\Users\BG\AppData\Local\CrashDumps
[2012/09/07 04:27:27 | 000,000,000 | ---D | C] -- C:\Users\BG\AppData\Local\NPE
[2012/09/07 04:27:27 | 000,000,000 | ---D | C] -- C:\ProgramData\Norton
[2012/09/06 20:54:44 | 000,000,000 | ---D | C] -- C:\Users\BG\AppData\Roaming\FixZeroAccess
[2012/09/06 20:54:41 | 000,035,752 | ---- | C] (Symantec Corporation) -- C:\Windows\System32\drivers\FixZeroAccess.sys

========== Files - Modified Within 30 Days ==========

[2012/09/29 00:58:02 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/09/29 00:51:40 | 000,612,830 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/09/29 00:51:40 | 000,107,860 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/09/29 00:51:01 | 000,000,878 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/09/29 00:32:07 | 000,003,168 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2012/09/29 00:32:07 | 000,003,168 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2012/09/29 00:25:53 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/09/27 23:09:40 | 000,000,494 | ---- | M] () -- C:\Users\BG\.packettracer
[2012/09/27 19:56:40 | 000,001,935 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2012/09/27 19:14:50 | 000,000,874 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/09/27 19:12:44 | 1600,577,536 | -HS- | M] () -- C:\hiberfil.sys
[2012/09/26 19:22:36 | 000,601,600 | ---- | M] (OldTimer Tools) -- C:\Users\BG\Desktop\OTL.exe
[2012/09/26 03:24:38 | 000,000,027 | ---- | M] () -- C:\Windows\System32\drivers\etc\hosts
[2012/09/24 23:56:41 | 004,757,278 | R--- | M] (Swearware) -- C:\Users\BG\Desktop\GriffFix.exe
[2012/09/22 13:10:49 | 000,014,080 | ---- | M] () -- C:\Windows\System32\drivers\TrueSight.sys
[2012/09/22 07:26:50 | 001,388,032 | ---- | M] () -- C:\Users\BG\Desktop\RogueKiller.exe
[2012/09/18 20:08:58 | 000,001,356 | ---- | M] () -- C:\Users\BG\AppData\Local\d3d9caps.dat
[2012/09/18 18:19:37 | 000,139,264 | ---- | M] () -- C:\Users\BG\Desktop\SystemLook.exe
[2012/09/17 19:25:14 | 002,212,440 | ---- | M] (Kaspersky Lab ZAO) -- C:\Users\BG\Desktop\TDSSKiller.exe
[2012/09/16 16:51:42 | 000,693,235 | ---- | M] (Farbar) -- C:\Users\BG\Desktop\FSS.exe
[2012/09/14 03:01:52 | 000,000,064 | ---- | M] () -- C:\Windows\System32\rp_stats.dat
[2012/09/14 03:01:52 | 000,000,044 | ---- | M] () -- C:\Windows\System32\rp_rules.dat
[2012/09/13 05:39:26 | 276,866,881 | ---- | M] () -- C:\Windows\MEMORY.DMP
[2012/09/13 02:54:02 | 000,607,260 | R--- | M] (Swearware) -- C:\Users\BG\Desktop\dds.com
[2012/09/13 02:51:46 | 004,731,392 | ---- | M] (AVAST Software) -- C:\Users\BG\Desktop\aswMBR.exe
[2012/09/13 02:50:18 | 000,302,592 | ---- | M] () -- C:\Users\BG\Desktop\Gmer.exe
[2012/09/13 01:28:44 | 000,000,425 | ---- | M] () -- C:\Users\BG\Desktop\test.csv
[2012/09/12 22:00:29 | 000,001,220 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/09/07 17:04:46 | 000,022,856 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2012/09/06 20:54:41 | 000,035,752 | ---- | M] (Symantec Corporation) -- C:\Windows\System32\drivers\FixZeroAccess.sys
[2012/09/04 04:38:33 | 000,019,922 | ---- | M] () -- C:\Users\BG\Documents\TrojanZeroaccess_backup.reg

========== Files Created - No Company Name ==========

[2012/09/25 23:00:17 | 1600,577,536 | -HS- | C] () -- C:\hiberfil.sys
[2012/09/25 00:20:19 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2012/09/25 00:20:19 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2012/09/25 00:20:19 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2012/09/25 00:20:19 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2012/09/25 00:20:19 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2012/09/22 13:10:49 | 000,014,080 | ---- | C] () -- C:\Windows\System32\drivers\TrueSight.sys
[2012/09/22 08:08:00 | 001,388,032 | ---- | C] () -- C:\Users\BG\Desktop\RogueKiller.exe
[2012/09/18 18:19:36 | 000,139,264 | ---- | C] () -- C:\Users\BG\Desktop\SystemLook.exe
[2012/09/13 04:02:26 | 000,302,592 | ---- | C] () -- C:\Users\BG\Desktop\Gmer.exe
[2012/09/13 01:28:44 | 000,000,425 | ---- | C] () -- C:\Users\BG\Desktop\test.csv
[2012/09/08 08:42:15 | 000,102,778 | ---- | C] () -- C:\Windows\System32\netathr.inf
[2012/09/08 08:42:15 | 000,032,134 | ---- | C] () -- C:\Windows\System32\athrext.cat
[2012/09/08 08:42:15 | 000,024,576 | ---- | C] () -- C:\Windows\System32\PressCancel.exe
[2012/09/08 08:42:15 | 000,000,008 | RHS- | C] () -- C:\Windows\System32\Desktop_.ini
[2012/09/08 08:06:27 | 000,001,356 | ---- | C] () -- C:\Users\BG\AppData\Local\d3d9caps.dat
[2012/09/08 07:59:22 | 276,866,881 | ---- | C] () -- C:\Windows\MEMORY.DMP
[2012/09/04 04:38:15 | 000,019,922 | ---- | C] () -- C:\Users\BG\Documents\TrojanZeroaccess_backup.reg
[2012/06/22 22:48:08 | 000,000,090 | ---- | C] () -- C:\Windows\EWF435.ini
[2011/05/03 06:36:50 | 000,000,064 | ---- | C] () -- C:\Windows\System32\rp_stats.dat
[2011/05/03 06:36:50 | 000,000,044 | ---- | C] () -- C:\Windows\System32\rp_rules.dat
[2011/02/27 06:20:01 | 000,015,360 | ---- | C] () -- C:\Users\BG\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2010/12/03 00:24:52 | 000,106,605 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchema.bin
[2010/12/03 00:24:52 | 000,018,904 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchemaTrivial.bin
[2010/07/22 04:47:32 | 000,000,090 | ---- | C] () -- C:\Users\BG\AppData\Local\fusioncache.dat
[2010/07/11 05:13:03 | 000,000,494 | ---- | C] () -- C:\Users\BG\.packettracer

========== ZeroAccess Check ==========

[2006/11/02 08:54:22 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
" " = %SystemRoot%\system32\shell32.dll -- [2011/01/21 11:46:32 | 011,582,464 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
" " = %systemroot%\system32\wbem\wbemess.dll -- [2008/01/19 03:36:49 | 000,347,648 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2011/11/21 04:11:25 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\90329
[2010/07/04 19:15:09 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\Acer
[2012/06/09 05:46:59 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\Ad-Aware Antivirus
[2012/09/29 00:46:47 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\eBookPro6
[2012/08/22 06:37:38 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\Epson
[2011/11/21 04:11:25 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\F4890
[2012/09/06 20:54:44 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\FixZeroAccess
[2011/11/20 00:23:29 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\FWWWK88fRL9T
[2011/11/20 00:24:02 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\glllBBtzPNyc1uD
[2011/11/24 10:47:07 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\GmG5aQJ6dKfLhXj
[2011/11/20 18:49:04 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\hxAA1uvSoFm5
[2010/07/04 19:15:08 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\Leadertech
[2011/11/20 00:24:03 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\nFF44pmG5sQ6
[2011/11/24 10:47:08 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\QekIBrzONx0v2b3
[2011/07/08 05:24:41 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\QFX Software
[2011/11/20 00:23:31 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\sgggTZqjYCwVlOt
[2011/06/12 00:45:08 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\TeamViewer
[2011/11/25 17:16:43 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\tS2iFna67LTje
[2011/11/25 17:16:43 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\uA00uvvSibFp
[2011/07/20 12:09:06 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\webex
[2011/11/20 18:49:05 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\XbbF33pnG5aH6
[2011/11/25 17:10:53 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\XKRhqkIBzy

========== Purity Check ==========

< End of report >

bgriff · 2012/09/29

Extras.txt
----------
OTL Extras logfile created on: 9/29/2012 12:53:35 AM - Run 1
OTL by OldTimer - Version 3.2.66.0 Folder = C:\Users\BG\Desktop
Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.19088)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.49 Gb Total Physical Memory | 0.67 Gb Available Physical Memory | 44.81% Memory free
3.23 Gb Paging File | 1.90 Gb Available in Paging File | 58.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 68.77 Gb Total Space | 19.53 Gb Free Space | 28.40% Space Free | Partition Type: NTFS
Drive D: | 36.85 Gb Total Space | 36.76 Gb Free Space | 99.75% Space Free | Partition Type: NTFS
Drive F: | 6.67 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive G: | 7.46 Gb Total Space | 6.02 Gb Free Space | 80.66% Space Free | Partition Type: FAT32

Computer Name: BG-PC | User Name: BG | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%*
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1 "
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 1
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{0294BB2F-6178-459D-8C46-8D1C40D6AD6B}" = rport=445 | protocol=6 | dir=out | app=system |
"{057550CC-1C7E-4C7B-A2F8-3A8DDC978C8C}" = lport=138 | protocol=17 | dir=in | app=system |
"{08E024BB-596A-4DFF-A430-159062EB67CE}" = lport=10243 | protocol=6 | dir=in | app=system |
"{19A5737B-0BEE-43C8-BCD3-3CC714AA4FD3}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{25B9D31D-64EC-44F5-900B-17177C3E5D3C}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{295EF879-34FC-4A05-A484-51AA1443280E}" = lport=445 | protocol=6 | dir=in | app=system |
"{2FA65B31-3A9D-4C20-AFC6-469495F0EF44}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{4084E937-EAAA-47EE-9520-7BE7CE434C09}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{4BF5EB07-06A2-40E2-B5B6-244EF5C49A0F}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{5456EA1E-AF45-48BD-9C96-AB99A6CCF1D9}" = lport=139 | protocol=6 | dir=in | app=system |
"{6364B77A-8796-4078-B3CC-5963A3E70B4F}" = rport=139 | protocol=6 | dir=out | app=system |
"{6EFD3216-D4DB-448C-81DA-E8838C66FFD2}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{7C7BD74E-D59D-40F9-8481-A74C4729E9DD}" = rport=138 | protocol=17 | dir=out | app=system |
"{809706F0-AB87-4B11-BEA8-1A6B1A39CEE3}" = lport=6004 | protocol=17 | dir=in | app=c:\program files\microsoft office\office12\outlook.exe |
"{86444BB3-291D-4D31-A046-BB4AA3243C28}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{AF8150A9-8B4A-4262-900E-D368942052B3}" = lport=2869 | protocol=6 | dir=in | app=system |
"{BE10AB93-C4A6-464B-BE93-069E778BFF99}" = rport=10243 | protocol=6 | dir=out | app=system |
"{C232D951-55E7-4D04-9346-F88A07FC0B22}" = lport=137 | protocol=17 | dir=in | app=system |
"{C428A183-FD79-40B5-990D-895328F43AC8}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{CF0676E6-E2EC-438A-9741-7029DEBD00CE}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{F534D21D-02A4-4E48-A237-A3745ED5E6D3}" = rport=137 | protocol=17 | dir=out | app=system |
"{F9C1EEE5-72B7-40C6-BC7C-64E9DF7DEB39}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{003C7A18-60D9-4C89-94D8-DE42C1AA1D76}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{02A4D600-582A-4C14-ADFE-C125CF0CB18F}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{053C345B-A7B0-4E07-9FE0-181D357FF590}" = protocol=6 | dir=in | app=c:\windows\system32\dlcccoms.exe |
"{110A066E-B05F-4F93-A9CB-5619FE3EA5FC}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{1473D86F-6F04-46A3-9153-CD04272511DC}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{3821FF1D-10EB-4D65-95D8-9529B20B1868}" = dir=in | app=c:\program files\acer arcade deluxe\dvdivine\dvdivine.exe |
"{4849799C-D8E9-4360-8F9A-6B5F2BCC7EA4}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |
"{56B89F33-8ECD-4199-8A14-3061C51B92A5}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{56E808A1-BFD0-4B79-B567-B9FA848D697F}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{5DC107AF-D65C-4914-9876-753F382F62CD}" = dir=in | app=c:\program files\common files\apple\apple application support\webkit2webprocess.exe |
"{61FB8AD2-C831-45AB-9DFB-D685C3A8300D}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{62F27534-2769-4D2F-B42F-E96E62F64F44}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{65901CFC-D156-4C8F-90EA-C26D256CA195}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{67DD3791-8495-4E34-88CF-770CB45951A9}" = protocol=6 | dir=in | app=c:\program files\symantec antivirus\rtvscan.exe |
"{68F6992D-6E9D-4F14-88EC-3E0B8BEC7EFF}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{78B5E6F8-7636-49E3-9A69-AD94F0E81798}" = protocol=6 | dir=in | app=c:\program files\common files\symantec shared\ccapp.exe |
"{7CF68F0B-6091-425B-98C2-93B3980D2017}" = dir=in | app=c:\program files\acer arcade deluxe\videomagician\videomagician.exe |
"{83597560-5BBB-4C7F-8A45-AECC026FA21A}" = dir=in | app=c:\program files\acer arcade deluxe\acer arcade deluxe\acer arcade deluxe.exe |
"{8642AF85-31DC-4BB3-8E9D-1E478C224084}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{8C23332C-F8E2-41B5-9F8A-4D567C921B62}" = dir=in | app=c:\program files\acer arcade deluxe\homemedia\homemedia.exe |
"{8EE6619B-890C-4254-82DE-F32212F2EC82}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{A5589677-56C4-46C1-A86B-1F0B5425786F}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{A6269455-B602-4B93-9CB7-849CC2438563}" = protocol=17 | dir=in | app=c:\program files\common files\symantec shared\ccapp.exe |
"{AB3FBA72-52C3-4476-9A38-230DBE05659B}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{B6983636-26F2-4B95-A24F-9563C6C8B3D5}" = dir=in | app=c:\program files\acer arcade deluxe\dv wizard\dv wizard.exe |
"{BC7833D1-AE4B-4CAB-BDD5-6EA587E5C763}" = protocol=6 | dir=out | app=system |
"{C031BE91-5B0F-42C6-A7C5-EF2D50A24930}" = dir=in | app=c:\program files\acer arcade deluxe\play movie\playmovie.exe |
"{C6176093-913E-4039-AA85-4B71C5AD9E60}" = protocol=17 | dir=in | app=c:\windows\system32\dlcccoms.exe |
"{CE504808-152F-4073-8BB9-0F8E7C4D30C6}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{CFDAC590-211F-4A60-80E2-A55AC011C362}" = dir=in | app=c:\program files\acer arcade deluxe\play movie\pmvservice.exe |
"{D3648D1D-2BA3-4973-9B7E-EDC907B6E342}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{DE12E575-38E0-4949-BFD9-B07445974487}" = protocol=17 | dir=in | app=c:\program files\symantec antivirus\rtvscan.exe |
"{E8715BB0-E132-4617-B344-62E03BFE2C1C}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{E926E57D-011D-4F63-BCC5-FFCFDC28D091}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{EFA98652-B437-42AA-B7D3-EFFD71ED4ECD}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{F43EE66B-6217-4624-897D-0ECE04DA29F7}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{F7DCF881-DB9D-4779-8D1C-CCCBAC7C73FF}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"TCP Query User{24436187-035D-45E4-B314-1E7E2F30A07B}C:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe |
"TCP Query User{30D0DB19-512D-4CBD-9B22-1AFE72FA634B}C:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe |
"TCP Query User{3F6CE35D-43A8-4F32-A538-7DDB5DD11013}C:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe |
"TCP Query User{C914C684-22A1-4AB9-A3A0-D7A82FFD8038}C:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe |
"TCP Query User{D61BB429-982F-409D-9919-BD75393411DB}C:\program files\cisco packet tracer 5.3\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3\bin\packettracer5.exe |
"TCP Query User{EA05C507-88B3-4888-9EF8-59D34A317FA9}C:\program files\cisco packet tracer 5.3\bin\packettracer5.exe" = protocol=6 | dir=in | app=c:\program files\cisco packet tracer 5.3\bin\packettracer5.exe |
"UDP Query User{4CFF4BAF-F848-4A03-A1D0-3548CD6D1C62}C:\program files\cisco packet tracer 5.3\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3\bin\packettracer5.exe |
"UDP Query User{4D67C556-118E-46E5-BBF3-BFE228D22ED2}C:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe |
"UDP Query User{5B538645-4669-4439-BF5C-FC07D9991033}C:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe |
"UDP Query User{AE0002C7-6C14-4007-A81E-D925D1268C14}C:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3.1\bin\packettracer5.exe |
"UDP Query User{D2657E3B-6A20-46C5-9DE8-ABFB40704E66}C:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3.3\bin\packettracer5.exe |
"UDP Query User{FD94A139-1089-49DB-ACE2-01F0E79E5B6E}C:\program files\cisco packet tracer 5.3\bin\packettracer5.exe" = protocol=17 | dir=in | app=c:\program files\cisco packet tracer 5.3\bin\packettracer5.exe |

bgriff · 2012/09/29

Extras.txt (cont)
----------------

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{08E81ABD-79F7-49C2-881F-FD6CB0975693}" = Roxio Creator Data
"{09760D42-E223-42AD-8C3E-55B47D0DDAC3}" = Roxio Creator DE 10.3
"{0CB9668D-F979-4F31-B8B8-67FE90F929F8}" = Bonjour
"{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}" = Epson FAX Utility
"{0E64B098-8018-4256-BA23-C316A43AD9B0}" = QuickTime
"{11316260-6666-467B-AC34-183FCB5D4335}" = Acer Mobility Center Plug-In
"{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}" = Acer eLock Management
"{12F69331-DCBB-46D5-B475-6BFD0F9048B3}" = Boson Exam Environment
"{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}" = NTI CD & DVD-Maker
"{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}" = Roxio Creator Tools
"{26A24AE4-039D-4CA4-87B4-2F83217006FF}" = Java 7 Update 6
"{28006915-2739-4EBE-B5E8-49B25D32EB33}" = Atheros for Acer Driver v7.3.1.109_Foxconn Installation Program
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{399C37FB-08AF-493B-BFED-20FBD85EDF7F}" = Acer Crystal Eye webcam
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{427967BF-09F8-46D5-9275-37001CCBBA5D}" = Winbond CIR Drivers
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{57265292-228A-41FA-9AEC-4620CBCC2739}" = Acer eAudio Management
"{58E5844B-7CE2-413D-83D1-99294BF6C74F}" = Acer ePower Management
"{59F6A514-9813-47A3-948C-8A155460CC2A}" = RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{64BA551C-9AF6-495C-93F3-D1270E0045FC}" = Epson Connect
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{67ADE9AF-5CD9-4089-8825-55DE4B366799}" = NTI Backup NOW! 4.7
"{6D52C408-B09A-4520-9B18-475B81D393F1}" = Microsoft Works
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}" = Roxio Creator Audio
"{75B42B33-823D-4C99-9AE2-4FBBDFB5052F}" = Orion
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{79DD56FC-DB8B-47F5-9C80-78B62E05F9BC}" = Acer ScreenSaver
"{7C9E6E52-EB11-44DB-A761-82D5D873A8D9}" = Symantec AntiVirus
"{814FA673-A085-403C-9545-747FC1495069}" = Epson Customer Participation
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11029123}" = Bricks of Egypt
"{84814E6B-2581-46EC-926A-823BD1C670F6}" = WIDCOMM Bluetooth Software
"{85991ED2-010C-4930-96FA-52F43C2CE98A}" = Apple Mobile Device Support
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-0011-0000-0000-0000000FF1CE}" = Microsoft Office Professional Plus 2007
"{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_PROPLUS_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_PROPLUS_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_PROPLUS_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_PROPLUS_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_PROPLUS_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_PROPLUS_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel(R) Matrix Storage Manager
"{91F7F3F3-CE80-48C3-8327-7D24A0A5716A}" = iTunes
"{933B4015-4618-4716-A828-5289FC03165F}" = VC80CRTRedist - 8.0.50727.6195
"{94389919-B0AA-4882-9BE8-9F0B004ECA35}" = Acer Tour
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AA047D7C-5E7C-4878-B75C-77589151B563}" = Acer Crystal Eye webcam
"{AB6097D9-D722-4987-BD9E-A076E2848EE2}" = Acer Empowering Technology
"{AC76BA86-7AD7-1033-7B44-A95000000001}" = Adobe Reader 9.5.2
"{AEEAE013-92F1-4515-B278-139F1A692A36}" = Acer eDataSecurity Management
"{B194272D-1F92-46DF-99EB-8D5CE91CB4EC}" = Adobe AIR
"{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}" = Roxio Creator Copy
"{B7A0CE06-068E-11D6-97FD-0050BACBF861}" = PowerProducer 3.72
"{BF839132-BD43-4056-ACBF-4377F4A88E2A}" = Acer ePresentation Management
"{C06554A1-2C1E-4D20-B613-EE62C79927CC}" = Acer eNet Management
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CE386A4E-D0DA-4208-8235-BCE43275C694}" = LightScribe 1.4.142.1
"{CE65A9A0-9686-45C6-9098-3C9543A412F0}" = Acer eSettings Management
"{EB879750-CCBD-4013-BFD5-0294D4DA5BD0}" = Apple Application Support
"{ED439A64-F018-4DD4-8BA5-328D85AB09AB}" = Roxio Creator DE 10.3
"{EFBDC2B0-FAA8-4B78-8DE1-AEBE7958FA37}" = Acer Arcade Deluxe
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}" = Visual C++ 2008 x86 Runtime - (v9.0.30729)
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01" = Visual C++ 2008 x86 Runtime - v9.0.30729.01
"{F9000000-0018-0000-0000-074957833700}" = ABBYY FineReader 9.0 Sprint
"{FC57FC53-104C-415C-98D7-B05E659461A9}" = Broadcom Gigabit Integrated Controller
"ABBYY FineReader 9.0 Sprint" = ABBYY FineReader 9.0 Sprint
"Acer Assist" = Acer Assist
"Acer Registration" = Acer Registration
"ActiveTouchMeetingClient" = WebEx
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"Agere Systems Soft Modem" = Agere Systems HDA Modem
"CCleaner" = CCleaner
"Cisco Packet Tracer 5.3.1_is1" = Cisco Packet Tracer 5.3.1
"Cisco Packet Tracer 5.3.3_is1" = Cisco Packet Tracer 5.3.3
"Cisco Packet Tracer 5.3_is1" = Cisco Packet Tracer 5.3
"DivX Setup" = DivX Setup
"EPSON PC-FAX Driver 2" = Epson PC-FAX Driver
"EPSON Scanner" = EPSON Scan
"EPSON WorkForce 435 Series" = EPSON WorkForce 435 Series Printer Uninstall
"Google Chrome" = Google Chrome
"GridVista" = Acer GridVista
"HDMI" = Intel(R) Graphics Media Accelerator Driver
"InstallShield_{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}" = NTI CD & DVD-Maker
"KeyScrambler" = KeyScrambler
"LiveUpdate" = LiveUpdate 3.2 (Symantec Corporation)
"LManager" = Launch Manager
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.65.0.1400
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Mozilla Firefox 15.0.1 (x86 en-US)" = Mozilla Firefox 15.0.1 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"PROPLUS" = Microsoft Office Professional Plus 2007
"ST6UNST #1" = CCNA 802 Practice Exam
"ST6UNST #2" = CCNA 802 Practice Exam (C:\Program Files\CCNA 802 Practice Exam\)
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"Visual CertExam Suite_is1" = Visual CertExam Suite 1.9
"VLC media player" = VLC media player 1.1.11
"WinRAR archiver" = WinRAR archiver

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 8/5/2012 6:33:55 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/5/2012 6:33:55 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/5/2012 6:33:58 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/5/2012 6:33:58 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/5/2012 6:33:58 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/5/2012 6:33:58 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/6/2012 6:26:18 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/6/2012 6:26:18 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/6/2012 6:26:20 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

Error - 8/6/2012 6:26:20 AM | Computer Name = BG-PC | Source = Windows Search Service | ID = 3013
Description =

[ OSession Events ]
Error - 5/4/2011 5:09:40 AM | Computer Name = BG-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 1840
seconds with 1680 seconds of active time. This session ended with a crash.

Error - 5/4/2011 5:13:50 AM | Computer Name = BG-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 203
seconds with 180 seconds of active time. This session ended with a crash.

Error - 8/2/2011 5:18:53 AM | Computer Name = BG-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 1, Application Name: Microsoft Office Excel, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 853
seconds with 540 seconds of active time. This session ended with a crash.

[ System Events ]
Error - 9/27/2012 7:24:31 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7009
Description =

Error - 9/27/2012 7:32:31 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:15:08 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:15:24 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:31:01 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:31:34 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:34:15 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/27/2012 10:41:16 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7009
Description =

Error - 9/27/2012 10:44:42 PM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7024
Description =

Error - 9/28/2012 6:10:24 AM | Computer Name = BG-PC | Source = Service Control Manager | ID = 7009
Description =

< End of report >

broni · 2012/09/29

I now get errors preventing me from restarting both my Firewall and Antivirus services
Click to expand...

If you mean Norton uninstall it using this tool: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
Install fresh copy. Infection possibly messed something up.

======================================

Run OTL
Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following
Code:
:OTL
IE - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No CLSID value found
O15 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..Trusted Domains: army.mil ([athd] https in Trusted sites)
O15 - HKU\S-1-5-21-3071160137-4058747331-1607584797-1000\..Trusted Domains: facebook.com ([www] https in Trusted sites)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
[2012/09/15 08:53:19 | 000,000,000 | ---D | C] -- C:\FRST
[2006/11/02 08:54:22 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
" " = %SystemRoot%\system32\shell32.dll -- [2011/01/21 11:46:32 | 011,582,464 | ---- | M] (Microsoft Corporation)
 "ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
" " = %systemroot%\system32\wbem\wbemess.dll -- [2008/01/19 03:36:49 | 000,347,648 | ---- | M] (Microsoft Corporation)
 "ThreadingModel" = Both
[2011/11/21 04:11:25 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\90329
[2011/11/21 04:11:25 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\F4890
[2011/11/20 00:23:29 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\FWWWK88fRL9T
[2011/11/20 00:24:02 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\glllBBtzPNyc1uD
[2011/11/24 10:47:07 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\GmG5aQJ6dKfLhXj
[2011/11/20 18:49:04 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\hxAA1uvSoFm5
[2011/11/20 00:24:03 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\nFF44pmG5sQ6
[2011/11/24 10:47:08 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\QekIBrzONx0v2b3
[2011/11/20 00:23:31 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\sgggTZqjYCwVlOt
[2011/11/25 17:16:43 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\tS2iFna67LTje
[2011/11/25 17:16:43 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\uA00uvvSibFp
[2011/11/20 18:49:05 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\XbbF33pnG5aH6
[2011/11/25 17:10:53 | 000,000,000 | ---D | M] -- C:\Users\BG\AppData\Roaming\XKRhqkIBzy

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
Then click the [color= "#FF0000"]Run Fix[/color] button at the top

Let the program run unhindered, reboot the PC when it is done

You will get a log that shows the results of the fix. Please post it.
NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

==================================

Last scans...

1. Download Security Check from HERE, and save it to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:

Internet Services

Windows Firewall

System Restore

Security Center

Windows Update

Windows Defender

Press "Scan ".

It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

3. Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.

Double click on adwcleaner.exe to run the tool.

Click on Delete.

Confirm each time with Ok.

Your computer will be rebooted automatically. A text file will open after the restart.

Please post the contents of that logfile with your next reply.

You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

Double click on adwcleaner.exe to run the tool.

Click on Uninstall.

Confirm with yes.

4. Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

Double click on TFC.exe to run the program.

Click on Start button to begin cleaning process.

TFC will close all running programs, and it may ask you to restart computer.

5. Please run a free online scan with the ESET Online Scanner

Disable your antivirus program

Tick the box next to YES, I accept the Terms of Use

Click Start

Accept any security warnings from your browser.

Check Scan archives

Click Start

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

When the scan completes, click on List of found threats

Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

NOTE. If Eset won't find any threats, it won't produce any log.

bgriff · 2012/09/30

Broni,

please be advised that I do not have Norton antivirus installed. I have Symantec antivirus which uses LiveUpdate feature: http://majorgeeks.com/Symantec_LiveUpdate_d4796.html .

bgriff · 2012/09/30

Broni,

actually the exact antivirus that I have is Symantec Antivirus 10.x corporate edition

broni · 2012/09/30

Symantec = Norton.

bgriff · 2012/10/03

Broni,

it's been a busy week, I am still in the process of completing the latest steps you provided.

broni · 2012/10/03

Ok....

bgriff · 2012/10/07

Broni,

Things are getting better however a problem still exists where I now get error each time I try restarting the Windows Firewall service.

I completed all of the latest tasks you provided me, but did run into a problem where I was unable to use the norton antivirus removal tool. Each attempt to run it in regular system or in safe mode I kept getting a message saying, "Symantec Antivirus 9 or later must be removed before Norton Removal Tool can proceed," after selecting the next button.
Then when I would try to manually uninstall Symantec I continuously got a prompt asking for the uninstall password. After doing some web research and using the following links I had to use the NoNav tool instead:

>http://www.symantec.com/connect/forums/removal-sav-10x-nonav-tool
>http://forums.anandtech.com/archive/index.php/t-224739.html
>http://community.landesk.com/support/message/34470

The next few posts contains my scan results and Firewall log error.

broni · 2012/10/07

Ok...

bgriff · 2012/10/07

checkup.txt
------------
Results of screen317's Security Check version 0.99.51
Windows Vista Service Pack 1 x86 (UAC is disabled!)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
CCleaner
Java 7 Update 6
Java version out of Date!
Adobe Flash Player 11.4.402.265
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (15.0.1)
Google Chrome 21.0.1180.83
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
````````Process Check: objlist.exe by Laurent````````
Empowering Technology eSettings Service capuserv.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````

bgriff · 2012/10/07

FSS
-----
Farbar Service Scanner Version: 19-09-2012
Ran by BG (administrator) on 06-10-2012 at 11:14:20
Running from "C:\Users\BG\Desktop "
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2010-07-17 01:37] - [2008-01-19 03:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys
[2011-06-16 19:30] - [2011-04-21 09:16] - 0273408 ____A (Microsoft Corporation) 48EB99503533C27AC6135648E5474457

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-12-02 15:00] - [2010-06-16 11:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-16 13:33] - [2011-03-02 10:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2010-07-17 01:39] - [2008-01-19 03:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2010-07-17 01:38] - [2008-01-19 03:33] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe
[2010-07-17 01:39] - [2008-01-19 03:33] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23

C:\Windows\system32\wscsvc.dll
[2010-07-17 01:38] - [2008-01-19 03:37] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C

C:\Windows\system32\wbem\WMIsvc.dll
[2010-07-17 01:37] - [2008-01-19 03:36] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5

C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2010-07-17 01:39] - [2008-01-19 03:36] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D

C:\Windows\system32\es.dll
[2010-07-15 21:01] - [2010-07-15 21:01] - 0269312 ____A (Microsoft Corporation) 3CB3343D720168B575133A0A20DC2465

C:\Windows\system32\cryptsvc.dll
[2010-07-17 01:37] - [2008-01-19 03:34] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2010-07-09 06:21] - [2010-07-09 06:21] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830

**** End of log ****

Adware.txt
------------
# AdwCleaner v2.003 - Logfile created 10/06/2012 at 12:42:25
# Updated 23/09/2012 by Xplode
# Operating system : Windows Vista (TM) Home Premium Service Pack 1 (32 bits)
# User : BG - BG-PC
# Boot Mode : Normal
# Running from : C:\Users\BG\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Premium
Folder Deleted : C:\Users\BG\AppData\LocalLow\boost_interprocess

***** [Registry] *****

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.19088

Restored : [HKCU\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Users\BG\AppData\Roaming\Mozilla\Firefox\Profiles\4r29rzuw.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\BG\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1328 octets] - [06/10/2012 12:42:25]

########## EOF - C:\AdwCleaner[S1].txt - [1388 octets] ##########

bgriff · 2012/10/07

TFC
-----
Getting user folders.

Stopping running processes.

Emptying Temp folders.

User: All Users

User: BG
->Temp folder emptied: 245080 bytes
->Temporary Internet Files folder emptied: 75712 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 379 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 0 bytes
Process complete!

Total Files Cleaned = 0.00 mb

EsetScan results
----------------
C:\Documents and Settings\BG\Downloads\iLividSetupV1 (1).exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Documents and Settings\BG\Downloads\iLividSetupV1 (2).exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Documents and Settings\BG\Downloads\iLividSetupV1 (3).exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Documents and Settings\BG\Downloads\iLividSetupV1 (4).exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Documents and Settings\BG\Downloads\iLividSetupV1.exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\_OTL\MovedFiles\10062012_103341\C_FRST\Quarantine\tdx.sys a variant of Win32/Rootkit.Kryptik.FJ trojan cleaned by deleting - quarantined

bgriff · 2012/10/07

Firewall error log
----------------
Log Name: System
Source: Service Control Manager
Date: 10/7/2012 10:49:45 AM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BG-PC
Description:
The Windows Firewall service terminated with service-specific error 6801 (0x1A91).

broni · 2012/10/07

I still need Eset scan result.

Is Lavasoft Ad-aware Antivirus your current AV program?

bgriff · 2012/10/08

Eset Scan results were given in last post, where it showed that 6 threats were found and deleted & quarantined. No I currently have no Antivirus running on my PC.

broni · 2012/10/08

Uninstall Lavasoft Ad-aware.

Install ONE of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php

=========================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=======================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.

Accept any prompts.

Do NOT post JavaRa log.

=============================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:
Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.

Close all other programs apart from OTL as this step will require a reboot

On the OTL main screen, press the CLEANUP button

Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

13. Please, let me know, how your computer is doing.

bgriff · 2012/10/08

Broni,

How can I fix my firewall issue?

broni · 2012/10/08

You need to finish all final steps first especially Windows updates.
I can see you don't even have Service Pack 2 installed.

When done with everything we'll go from there.

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