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Solved generic host process for win32 has encountered a problem

Discussion in 'Malware and Virus Removal Archive' started by deangmoxon, 2010/11/13.

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  1. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    security check log

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 6 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    McAfee Agent
    Microsoft Security Essentials
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 7
    Out of date Java installed!
    Adobe Flash Player 10.0.42.34
    Adobe Reader 9
    Out of date Adobe Reader installed!
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    Mozilla Thunderbird (2.0.0) Thunderbird Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Windows Defender MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    ````````````````````````````````
    DNS Vulnerability Check:

    ``````````End of Log````````````
     
    deangmoxon,
    #21
  2. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [​IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button

    ==============================================================

    Update IE to at least version 7. Version 6 is obsolete and dangerous.

    ================================================================

    If you don't use Thunderbird, uninstall it.
    If you use it, uninstall old version and install the newest one.

    ===============================================================

    You didn't follow my instructions regarding updating Java and removing old version by using JavaRa. Why?
    Do it now and post fresh SecurityCheck log.
     
    broni,
    #22


  3. to hide this advert.

  4. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    comp clean up

    i forgot to remove the registry cleaner . will that mess up all that i have done ?
    i also have a spybot search and destroy on my computer . should i remove this ?
     
    deangmoxon,
    #23
  5. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    program removal

    my desk top has OTL & TFC , COMBOFIX , TDSSKILLER & ESETMARTINS...
    should i keep all of these ?
     
    deangmoxon,
    #24
  6. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    We'll get to it.

    For now, uninstall that registry cleaner and complete all steps from my reply #22, including posting fresh SecurityCheck log.

    Then, you'll need to run Eset scan.
     
    broni,
    #25
  7. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    security check log #2

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 6 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    ESET Online Scanner v3
    McAfee Agent
    Microsoft Security Essentials
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 7
    Out of date Java installed!
    Adobe Flash Player 10.0.42.34
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Microsoft Security Essentials msseces.exe
    ````````````````````````````````
    DNS Vulnerability Check:
    GREAT! (Not vulnerable to DNS cache poisoning)

    ``````````End of Log````````````
     
    deangmoxon,
    #26
  8. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Look, you have to read my instructions more carefully. I can't be coming back here only to find out, you didn't do everything I asked you to do.

     
    broni,
    #27
  9. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    doing my best

    first of all u need to know i am doing my best and i appreciate all your help
    honestly !
    i have javara on my desktop and the old java is gone
    i googled firefox 7 but nothing came up
    3.6.12 is the latest firefox that i could get
    if any of this is wrong then u gotta forgive me
    no one wants my computer to run properly more than me... believe me !
    so be patient with me please

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 6 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    ESET Online Scanner v3
    McAfee Agent
    Microsoft Security Essentials
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 7
    Out of date Java installed!
    Adobe Flash Player 10.0.42.34
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Microsoft Security Essentials msseces.exe
    ````````````````````````````````
    DNS Vulnerability Check:
    GREAT! (Not vulnerable to DNS cache poisoning)

    ``````````End of Log````````````
     
    deangmoxon,
    #28
  10. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    I didn't say anything about Firefox.
    You still didn't update Internet Explorer to at least version 7.


    Your Java is still not up to date.
    Let's try again....

    Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    =================================================================
     
    broni,
    #29
  11. 2010/11/16
    deangmoxon

    deangmoxon Inactive Thread Starter

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    re check

    Results of screen317's Security Check version 0.99.5
    Windows XP Service Pack 3
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    ESET Online Scanner v3
    McAfee Agent
    Microsoft Security Essentials
    Antivirus up to date!
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 22
    Java(TM) 6 Update 7
    Out of date Java installed!
    Adobe Flash Player 10.0.42.34
    Mozilla Firefox (3.6.12) Firefox Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Microsoft Security Essentials msseces.exe
    ````````````````````````````````
    DNS Vulnerability Check:
    GREAT! (Not vulnerable to DNS cache poisoning)

    ``````````End of Log````````````
     
    deangmoxon,
    #30
  12. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Almost there :)

    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Post JavaRa log.
     
    broni,
    #31
  13. 2010/11/17
    deangmoxon

    deangmoxon Inactive Thread Starter

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    java removal

    JavaRa 1.16 Removal Log.

    Report follows after line.

    ------------------------------------

    The JavaRa removal process was started on Tue Nov 16 16:25:29 2010

    Found and removed: C:\Documents and Settings\Administrator\Application Data\Sun\Java\jre1.6.0_07

    ------------------------------------

    Finished reporting.



    JavaRa 1.16 Removal Log.

    Report follows after line.

    ------------------------------------

    The JavaRa removal process was started on Tue Nov 16 16:27:02 2010

    ------------------------------------

    Finished reporting.



    JavaRa 1.16 Removal Log.

    Report follows after line.

    ------------------------------------

    The JavaRa removal process was started on Tue Nov 16 20:33:46 2010

    ------------------------------------

    Finished reporting.



    JavaRa 1.16 Removal Log.

    Report follows after line.

    ------------------------------------

    The JavaRa removal process was started on Tue Nov 16 20:55:54 2010

    ------------------------------------

    Finished reporting.



    JavaRa 1.16 Removal Log.
     
    deangmoxon,
    #32
  14. 2010/11/17
    broni

    broni Moderator Malware Analyst

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    Now you're talking :)

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • IMPORTANT! UN-check Remove found threats
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
    broni,
    #33
  15. 2010/11/17
    deangmoxon

    deangmoxon Inactive Thread Starter

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    eset scan

    no threats found.
     
    deangmoxon,
    #34
  16. 2010/11/17
    broni

    broni Moderator Malware Analyst

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    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #35
  17. 2010/11/17
    deangmoxon

    deangmoxon Inactive Thread Starter

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    OTL log

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 9876182 bytes
    ->Temporary Internet Files folder emptied: 115762 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 72380338 bytes
    ->Flash cache emptied: 1376 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 584729 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 414939 bytes

    Total Files Cleaned = 80.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.17.3 log created on 11172010_182910

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
    deangmoxon,
    #36
  18. 2010/11/17
    broni

    broni Moderator Malware Analyst

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    Whenever you're ready...
     
    broni,
    #37
  19. 2010/11/17
    deangmoxon

    deangmoxon Inactive Thread Starter

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    file bookmarks etc missing

    the options at the top left of the page are not there anymore
    no file history bookmarks etc
     
    deangmoxon,
    #38
  20. 2010/11/17
    deangmoxon

    deangmoxon Inactive Thread Starter

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    menu bar restored. comp fine

    ok so i got the menu bar back -alt v t m
    everything looks fine
    the original virus appears to be a thing of the past
    thanx a lot for yer patience and all yer help
     
    deangmoxon,
    #39
  21. 2010/11/17
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)

    Good luck and stay safe :)
     
    broni,
    #40
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