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Solved Fprot and MBAM hang on Windows 7 PC

Discussion in 'Malware and Virus Removal Archive' started by Mr. Chip, 2014/05/23.

Page 3 of 3
  1. 2014/05/24
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    UPDATE

    I looked at the 6 files and decided I did not need them. They are the same two files in three different places. I deleted the quarantined and uninstalled. I will wait to hear back from you. I think this means I am all clean.
     
    Mr. Chip,
    #41
  2. 2014/05/25
    broni

    broni Moderator Malware Analyst

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    You can delete quarantined files. Keep Eset for future use.

    1. Update your Java version here: http://www.java.com/en/download/manual.jsp
    Alternate download: http://www.filehippo.com/search?q=java

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    =============================

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    12. Please, let me know, how your computer is doing.
     
    broni,
    #42


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  4. 2014/05/25
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    Broni,

    Thank you again for all of your help. We are in the home stretch. I updated Java (there were no options to check or uncheck regarding tool bars). I also used JavaRa. I know you said do not post the log. However, I has a dozen or so error message in the beginning and wanted to run those by you to see if I needed to do anything differently. I ran it a second time and had the same error.

    JavaRa 1.16 Removal Log.

    Report follows after line.

    ------------------------------------

    The JavaRa removal process was started on Sun May 25 10:37:25 2014

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

    There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.
     
    Mr. Chip,
    #43
  5. 2014/05/25
    broni

    broni Moderator Malware Analyst

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    Don't worry about those.
     
    broni,
    #44
  6. 2014/05/29
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    Closing Comments

    Hi Broni,

    Just wanted to let you know that you can consider this thread closed. Thank you for all of your help. After I wiped the free spaced on my D drive (which is an HDD), the problem went away. I am now able to run F-prot scans on my full computer - something I could not do for nearly a month.

    It was nice to know my PC was relatively clean. Now I guess it is "squeeky clean ". Have a great day!
     
    Mr. Chip,
    #45
  7. 2014/05/29
    broni

    broni Moderator Malware Analyst

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    Way to go!! [​IMG]
    Good luck and stay safe :)
     
    broni,
    #46
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