Error message 0x800705b4

Deuskid · 2011/01/15

newbie to the forum and not very pc savvy.

Running XP home 32 bit and after I did a systems restore today I downloaded MicroSoft Essentials. It downloaded properly and initiated a scan. During the scan I was notified by a bubble that I didn't have an a/v software and at then end of the scan MSE directed me to click on a red rectangle to turn on real time protection.

I did so but it failed w/ the above error code. Searched and found that there is some kind of conflict w/ MS Defender but I cannot find Defender to turn it off. It doesn't appear under 'all programs' and it doesn't appear in add/remove programs.

Help?

Thanks,

John

Evan Omo · 2011/01/15

Hi John, Welcome to Windowsbbs!

Since you are running Windows Defender and Microsoft Security Essentials they are conflicting with each other and you need to remove Windows Defender completely in order to turn on real time protection in Microsoft Security Essentials.

Since Windows Defender isn't in Add/Remove Programs, download and run the portable version of Revo Uninstaller. (The download link is at the bottom of the download page)

After you have extracted the contents of the folder run the revouninstaller.exe file. Once the program opens highlight Windows Defender and click uninstall.

Reboot the computer after the uninstallation finishes.

Also please enter your System Details. It helps us in answering your questions.

Note: A common error is to forget to show your System Details in your profile:

To have your system specifications displayed in your profile, you have to click the link Edit Options, and under Thread Display Options< System Specifications select Yes from the drop-down menu.
Click to expand...

Make sure to do the above when entering your System Details, thanks.

PeteC · 2011/01/16

To clarify the situation ......

Windows Defender and Microsoft Security Essentials

Q: How is this different from Windows Defender?

A: Windows Defender detects and removes known spyware only. It is not designed to protect against the full breadth of malicious software, and specifically does not prevent viruses, worms, Trojans, and other malicious software from infecting your machine. The new no-cost solution will be a comprehensive anti-malware solution.

Q: Is Microsoft Security Essentials designed to replace Windows Defender?

A: No but if you are running Microsoft Security Essentials, you do not need to run Windows Defender. Microsoft Security Essentials is designed to disable Windows Defender in order to manage the PC’s real-time protection, including anti-virus, rootkits, Trojans and spyware.

Q: Does installing Microsoft Security Essentials disable Windows Defender

A: Microsoft Security Essentials should disable Windows Defender on Vista and Windows 7 and uninstall it from XP. In some cases, this does not happen automatically.

Q: Do I need to manually disable or uninstall Windows Defender if I am using Microsoft Security Essentials?

A: If Microsoft Security Essentials did not automatically disable Windows Defender on Vista or Windows 7, you should disable it to prevent conflicts. Windows Defender cannot be uninstalled from Vista or Windows 7.

If Microsoft Security Essentials did not automatically uninstall Windows Defender on XP, you should manually uninstall Windows Defender via Control Panel/Add or Remove Programs.

Q: What happens if I do not disable or uninstall Windows Defender if I am using Microsoft Security Essentials?
A: If Microsoft Security Essentials and Windows Defender are both running, your system may experience performance degradation and other problems caused by the conflict of two services providing real time protection simultaneously.
Click to expand...

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Error message 0x800705b4

Deuskid Inactive Thread Starter

Evan Omo Computer Support Technician Staff

PeteC SuperGeek Staff

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Error message 0x800705b4

Deuskid Inactive Thread Starter

Evan Omo Computer Support Technician Staff

PeteC SuperGeek Staff

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