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DNS server not responding

Discussion in 'Networking (Hardware & Software)' started by stateofmind, 2013/07/27.

  1. 2013/07/27
    stateofmind

    stateofmind Inactive Thread Starter

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    That's the error message I've been getting for the past three days when I try to get online. Sometimes a page will start to load (very slowly), then stop. Most of the time it doesn't load at all. I am using a wired connection to my ISP and Ethernet (IPv4). I get this error message no matter which browser I use. I tried to reset at the command prompt using "netsh int ip reset" followed by a reboot, but it didn't work. Any suggestions? By the way, when I googled this, I realized I'm not alone with this problem, but I never found a definitive fix.
     
    stateofmind,
    #1
  2. 2013/07/27
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Have you rebooted the modem/router? What did your ISP say when you called them?
     
    MrBill,
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  4. 2013/07/27
    stateofmind

    stateofmind Inactive Thread Starter

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    I don't use a router. The ISP's cable is plugged into an adapter and there's a yellow cat5 cable from the adapter plugged into my laptop. The ISP hasn't returned my call. Is the adapter the modem? If so, yes I have reset it several times.
     
    Last edited: 2013/07/27
    stateofmind,
    #3
  5. 2013/07/27
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Well, if you have unplugged it from the wall power and let it set about a minute or so and you still have issues, it sounds like it is bad or another problem that concerns your ISP.
     
    MrBill,
    #4
  6. 2013/07/27
    rsinfo

    rsinfo SuperGeek Alumni

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    Have you tried changing the DNS servers in your computer ? Your ISP's DNS server may have problems.
     
    rsinfo,
    #5
  7. 2013/07/28
    TonyT

    TonyT SuperGeek Staff

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    1. Please enter your System Details. It helps us in answering your questions! For example, 2 of the specs are: Internet Connection & Modem/Router.

    2. Obviously you have a Internet subscription via an ISP. It's either dial-up, DSL, FIOS, Cable or Satellite..

    3. All residential Internet connections minimally use a modem, modem + router or modem/router combination device.

    4. DNS = Domain Name Server. All Web site addresses have a numerical address. A DNS server is a sort of "phone book" that stores Website names with their numerical addresses. Every time you click a link on a Webpage a request is sent to a DNS server. If that request fails you will receive an error message as what you have been getting. The DNS server for your Internet connection is stored in your modem.


    To determine if the source of the problem you have is at the level of the ISP, modem or your computer, do this:

    1. Open Network & Sharing Center.
    2. On the left, click on Change Adapter settings.
    3. Rt click Ethernet adapter > select Properties.
    4. Double click Internet Protocol Version 4 (TCP/IPv4).
    5. Select Use the following DNS server addresses:
    6. Enter these addresses:
    8.8.8.8
    8.8.4.4
    7. OK buttons to close dialogs.

    These are Google DNS servers. If you can now load pages fine and/or if the error "DNS server not responding" is gone, the problem is the ISP DNS server is not functioning properly. The ISP may correct it in the near future.

    If still get the error message re DNS server not responding then the source of the problem is likely the modem itself not functioning properly. Your ISP will instruct on how to correct the problem or replace the modem.

    If the above fails, then your computer may have malware that is "hijacking" DNS queries, in which case, start a new thread in the Removing Malware forum here.
     
    TonyT,
    #6

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