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Disturbing message from AVG Free

Discussion in 'Security and Privacy' started by Adela, 2005/09/08.

Page 2 of 2
  1. 2005/10/22
    sparrow

    sparrow Inactive

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    If the file looks garbled to you, if by that you mean non-alphanumeric characters, it also will to us. Then would just delete it and assume the message is unimportant. Important messages do not look garbled.

    If you think we should see it, yes, copy and paste it here.
     
    sparrow,
    #21
  2. 2005/10/23
    Adela

    Adela Inactive Thread Starter

    Joined:
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    Hi sparrow, I guess I meant I didn't understand what the words and numbers meant. Here it goes and thanks again (sorry for the lengthy one): Adela

    //==<AVG-7.0>===================================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 7C16A3C8 01:000293C8 C:\WINDOWS\SYSTEM\MFC71.DLL
    Module Date: 03/19/2003 01:19:57
    File Version of C:\WINDOWS\SYSTEM\MFC71.DLL: 7.10.3077.0
    Exception Date: 09/08/2005 10:31:49
    File Version of C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE: 7.1.0.338

    MiniDump Information Saved to C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.dmp

    Registers:
    EAX:009D85E0
    EBX:20736E6F
    ECX:6974636E
    EDX:20736E6F
    ESI:009D85E0
    EDI:20736E6F
    CS:EIP:0167:7C16A3C8
    SS:ESP:016F:0068F8A4 EBP:0068F8B4
    DS:016F ES:016F FS:2E97 GS:0000
    Flags:00010202

    Intel specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
    7C16A3C8 0068F8B4 20736E6F 0044DEDC 7C16A4C2 0000000A 0001:000293C8 C:\WINDOWS\SYSTEM\MFC71.DLL
    7C16A4ED 0068F8E4 009D9BD0 0000000A 0068F958 0044DEDC 0001:000294ED C:\WINDOWS\SYSTEM\MFC71.DLL
    7C16A567 0068F940 009D9BD0 0068F958 009D9BD0 0068F9C0 0001:00029567 C:\WINDOWS\SYSTEM\MFC71.DLL
    004262B6 0068FA00 009648EC 009640D0 00000002 00000000 0001:000252B6 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    0041AB96 0068FAAC 0040C905 7C16FCA0 00000000 00000002 0001:00019B96 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    0040C91E 0068FB48 00000406 00000000 0043B1E0 0068FB64 0001:0000B91E C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    7C16E0B0 0068FB68 00000406 00000000 00000002 0068FC1C 0001:0002D0B0 C:\WINDOWS\SYSTEM\MFC71.DLL
    7C16E14F 0068FBC8 00000000 00000154 00000406 00000000 0001:0002D14F C:\WINDOWS\SYSTEM\MFC71.DLL
    7C16E1B8 0068FBE8 00000154 00000406 00000000 00000002 0001:0002D1B8 C:\WINDOWS\SYSTEM\MFC71.DLL
    7C16E1F6 0068FC14 00000154 00000406 00000000 00000002 0001:0002D1F6 C:\WINDOWS\SYSTEM\MFC71.DLL
    BFF7363B 0068FC34 230F8C8C 0000230F 00000000 BFF719B8 0001:0000263B C:\WINDOWS\SYSTEM\KERNEL32.DLL
    BFF94407 0068FC48 0068FE28 BFF7186D 8C662EE7 00000000 0002:0001B407 C:\WINDOWS\SYSTEM\KERNEL32.DLL
    00008C86 BFF719B8 8D000000 5F042464 3D896466 0000000E <pages range base not found>

    ImageHelp specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Symbol/Logical address
    7C16A3C8 0068F8B4 20736E6F 0044DEDC 7C16A4C2 0000000A Ordinal2318+14
    7C16A4ED 0068F8E4 009D9BD0 0000000A 0068F958 0044DEDC Ordinal5197+25
    7C16A567 0068F940 009D9BD0 0068F958 009D9BD0 0068F9C0 Ordinal6020+20
    004262B6 0068FA00 009648EC 009640D0 00000002 00000000 0001:000252B6 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    0041AB96 0068FAAC 0040C905 7C16FCA0 00000000 00000002 0001:00019B96 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    0040C91E 0068FB48 00000406 00000000 0043B1E0 0068FB64 0001:0000B91E C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    7C16E0B0 0068FB68 00000406 00000000 00000002 0068FC1C Ordinal6275+22
    7C16E14F 0068FBC8 00000000 00000154 00000406 00000000 Ordinal1028+7D
    7C16E1B8 0068FBE8 00000154 00000406 00000000 00000002 Ordinal1209+3B
    7C16E1F6 0068FC14 00000154 00000406 00000000 00000002 Ordinal1209+79
    BFF7363B 0068FC34 230F8C8C 0000230F 00000000 BFF719B8 0001:0000263B C:\WINDOWS\SYSTEM\KERNEL32.DLL
    BFF94407 0068FC48 0068FE28 BFF7186D 8C662EE7 00000000 0002:0001B407 C:\WINDOWS\SYSTEM\KERNEL32.DLL

    Loaded Modules:
    Base Size Module
    02800000 0D1000 6.02.0013.0001 C:\PROGRAM FILES\GRISOFT\AVG FREE\DBGHELP.DLL
    62500000 008000 7.00.0000.0238 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMCPS.DLL
    62000000 05C000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMSUI.DLL
    601A0000 014000 7.01.0000.0311 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGREP.DLL
    60150000 03F000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGSCAN.DLL
    601C0000 030000 7.01.0000.0338 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGUNARC.DLL
    60240000 014000 7.01.0000.0285 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGVAULT.DLL
    61040000 060000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCCKRN.DLL
    01210000 07C000 <no info> C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGRES.DLL
    63000000 006000 <no info> C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGF.DLL
    7F990000 005000 4.10.0000.1998 C:\WINDOWS\SYSTEM\NETAPI32.DLL
    7F840000 008000 <no info> C:\WINDOWS\SYSTEM\NETBIOS.DLL
    7FB90000 052000 4.71.2900.0002 C:\WINDOWS\SYSTEM\RPCRT4.DLL
    60120000 00F000 7.01.0000.0307 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGLNG.DLL
    60000000 04D000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCFG.DLL
    60100000 011000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGKLIB.DLL
    00400000 05A000 7.01.0000.0338 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    61280000 07A000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTEST.DLL
    61200000 05F000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGSET.DLL
    61380000 037000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTRES.DLL
    61300000 053000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTMGR.DLL
    60400000 01C000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGLOG.DLL
    71930000 008000 6.00.2800.1106 C:\WINDOWS\SYSTEM\SHFOLDER.DLL
    61000000 02C000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGABOUT.DLL
    61100000 0CB000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCTRL.DLL
    BFE70000 006000 4.10.0000.1998 C:\WINDOWS\SYSTEM\VERSION.DLL
    7C3A0000 07B000 7.10.3077.0000 C:\WINDOWS\SYSTEM\MSVCP71.DLL
    79630000 024000 4.10.0000.1998 C:\WINDOWS\SYSTEM\MSVFW32.DLL
    BFDE0000 005000 4.10.0000.1998 C:\WINDOWS\SYSTEM\WOW32.DLL
    7FBF0000 00E000 4.10.0000.1998 C:\WINDOWS\SYSTEM\MPR.DLL
    7E080000 006000 4.03.0000.1998 C:\WINDOWS\SYSTEM\DCIMAN32.DLL
    BFDF0000 010000 4.03.0000.1998 C:\WINDOWS\SYSTEM\WINMM.DLL
    65340000 09B000 2.40.4518.0000 C:\WINDOWS\SYSTEM\OLEAUT32.DLL
    7FF20000 0C1000 4.71.2900.0000 C:\WINDOWS\SYSTEM\OLE32.DLL
    7C140000 103000 7.10.3077.0000 C:\WINDOWS\SYSTEM\MFC71.DLL
    7C340000 056000 7.10.3052.0004 C:\WINDOWS\SYSTEM\MSVCR71.DLL
    66800000 155000 4.72.3812.0600 C:\WINDOWS\SYSTEM\SHELL32.DLL
    BFB70000 088000 5.81.4916.0400 C:\WINDOWS\SYSTEM\COMCTL32.DLL
    70A70000 066000 6.00.2800.1692 C:\WINDOWS\SYSTEM\SHLWAPI.DLL
    78000000 046000 6.01.8924.0000 C:\WINDOWS\SYSTEM\MSVCRT.DLL
    BFC00000 011000 4.10.0000.2227 C:\WINDOWS\SYSTEM\USER32.DLL
    BFF20000 026000 4.10.0000.1998 C:\WINDOWS\SYSTEM\GDI32.DLL
    BFE80000 010000 4.80.0000.1675 C:\WINDOWS\SYSTEM\ADVAPI32.DLL
    BFF70000 073000 4.10.0000.2222 C:\WINDOWS\SYSTEM\KERNEL32.DLL

    //==<AVG-7.0>===================================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 019060D2 <module file name get failed with error 87 for module 018D0000>
    Exception Date: 09/08/2005 10:32:46
    File Version of C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE: 7.1.0.338

    MiniDump Information Saved to C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.dmp

    Registers:
    EAX:00000001
    EBX:00000000
    ECX:EE05D487
    EDX:BFFC9490
    ESI:0068F6D4
    EDI:8171ED34
    CS:EIP:0167:019060D2
    SS:ESP:016F:0068F3D8 EBP:0068F68C
    DS:016F ES:016F FS:2E97 GS:0000
    Flags:00010212

    Intel specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
    019060D2 0068F68C 0068F6D4 00000000 00000000 00000000 <module file name get failed with error 87 for module 018D0000>
    7C34C456 0068F6A8 00000000 0068F6D4 7C34246E 0068F6DC 0001:0000B456 C:\WINDOWS\SYSTEM\MSVCR71.DLL
    00432DBF 0068FE38 00000000 8171E07C 00580000 63677641 0001:00031DBF C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    BFF8B560 0068FF78 8171ECF0 00000008 8171E07C 00000000 0002:00012560 C:\WINDOWS\SYSTEM\KERNEL32.DLL
    BFF8B412 0068FFF4 <frame 0068FFF4 not readable>

    ImageHelp specific method

    Call stack:
    Address Frame Param 0 Param 1 Param 2 Param 3 Symbol/Logical address
    019060D2 0068F68C 0068F6D4 00000000 00000000 00000000 <module file name get failed with error 87 for module 018D0000>
    7C34C456 0068F6A8 00000000 0068F6D4 7C34246E 0068F6DC XcptFilter+15F
    00432DBF 0068FE38 00000000 8171E07C 00580000 63677641 0001:00031DBF C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    BFF8B560 0068FF78 8171ECF0 00000008 8171E07C 00000000 0002:00012560 C:\WINDOWS\SYSTEM\KERNEL32.DLL
    BFF8B412 0068FFF4 00000000 00000000 00000000 00000000 0002:00012412 C:\WINDOWS\SYSTEM\KERNEL32.DLL
    BFF89DD5 829E8FEC 00000000 00000000 00000000 00000000 0002:00010DD5 C:\WINDOWS\SYSTEM\KERNEL32.DLL

    Loaded Modules:
    Base Size Module
    02800000 0D1000 6.02.0013.0001 C:\PROGRAM FILES\GRISOFT\AVG FREE\DBGHELP.DLL
    62500000 008000 7.00.0000.0238 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMCPS.DLL
    62000000 05C000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMSUI.DLL
    601A0000 014000 7.01.0000.0311 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGREP.DLL
    60150000 03F000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGSCAN.DLL
    601C0000 030000 7.01.0000.0338 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGUNARC.DLL
    60240000 014000 7.01.0000.0285 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGVAULT.DLL
    61040000 060000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCCKRN.DLL
    01210000 07C000 <no info> C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGRES.DLL
    63000000 006000 <no info> C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGF.DLL
    7F990000 005000 4.10.0000.1998 C:\WINDOWS\SYSTEM\NETAPI32.DLL
    7F840000 008000 <no info> C:\WINDOWS\SYSTEM\NETBIOS.DLL
    7FB90000 052000 4.71.2900.0002 C:\WINDOWS\SYSTEM\RPCRT4.DLL
    60120000 00F000 7.01.0000.0307 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGLNG.DLL
    60000000 04D000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCFG.DLL
    60100000 011000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGKLIB.DLL
    00400000 05A000 7.01.0000.0338 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    61280000 07A000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTEST.DLL
    61200000 05F000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGSET.DLL
    61380000 037000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTRES.DLL
    61300000 053000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGTMGR.DLL
    60400000 01C000 7.01.0000.0337 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGLOG.DLL
    71930000 008000 6.00.2800.1106 C:\WINDOWS\SYSTEM\SHFOLDER.DLL
    61000000 02C000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGABOUT.DLL
    61100000 0CB000 7.01.0000.0321 C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCTRL.DLL
    BFE70000 006000 4.10.0000.1998 C:\WINDOWS\SYSTEM\VERSION.DLL
    7C3A0000 07B000 7.10.3077.0000 C:\WINDOWS\SYSTEM\MSVCP71.DLL
    79630000 024000 4.10.0000.1998 C:\WINDOWS\SYSTEM\MSVFW32.DLL
    BFDE0000 005000 4.10.0000.1998 C:\WINDOWS\SYSTEM\WOW32.DLL
    7FBF0000 00E000 4.10.0000.1998 C:\WINDOWS\SYSTEM\MPR.DLL
    7E080000 006000 4.03.0000.1998 C:\WINDOWS\SYSTEM\DCIMAN32.DLL
    BFDF0000 010000 4.03.0000.1998 C:\WINDOWS\SYSTEM\WINMM.DLL
    65340000 09B000 2.40.4518.0000 C:\WINDOWS\SYSTEM\OLEAUT32.DLL
    7FF20000 0C1000 4.71.2900.0000 C:\WINDOWS\SYSTEM\OLE32.DLL
    7C140000 103000 7.10.3077.0000 C:\WINDOWS\SYSTEM\MFC71.DLL
    7C340000 056000 7.10.3052.0004 C:\WINDOWS\SYSTEM\MSVCR71.DLL
    66800000 155000 4.72.3812.0600 C:\WINDOWS\SYSTEM\SHELL32.DLL
    BFB70000 088000 5.81.4916.0400 C:\WINDOWS\SYSTEM\COMCTL32.DLL
    70A70000 066000 6.00.2800.1692 C:\WINDOWS\SYSTEM\SHLWAPI.DLL
    78000000 046000 6.01.8924.0000 C:\WINDOWS\SYSTEM\MSVCRT.DLL
    BFC00000 011000 4.10.0000.2227 C:\WINDOWS\SYSTEM\USER32.DLL
    BFF20000 026000 4.10.0000.1998 C:\WINDOWS\SYSTEM\GDI32.DLL
    BFE80000 010000 4.80.0000.1675 C:\WINDOWS\SYSTEM\ADVAPI32.DLL
    BFF70000 073000 4.10.0000.2222 C:\WINDOWS\SYSTEM\KERNEL32.DLL
     
    Adela,
    #22


  3. to hide this advert.

  4. 2005/10/23
    sparrow

    sparrow Inactive

    Joined:
    2004/03/21
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    Hi Adela,

    That's a lot to look at, but I think it's a report for the programmers to work out bugs. If AVG is working well and no more reports, would forget about it. If you get more reports, would send one to Grisoft for their info.
     
    sparrow,
    #23
  5. 2005/10/23
    Adela

    Adela Inactive Thread Starter

    Joined:
    2002/04/19
    Messages:
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    Yes, it IS a lot to look at. I haven't seen the error msg any more so I think I'll just stop here. I thank you very much for all your patient help, at least I've learned how to get to errors in my computer, and this is important. :) Adela

    P.S. What will happen if I delete this file???
     
    Adela,
    #24
  6. 2005/10/24
    sparrow

    sparrow Inactive

    Joined:
    2004/03/21
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    2,282
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    0
    If you delete the file, you'll have more room on your drive. All unnecessary files should be deleted. Go ahead.
     
    sparrow,
    #25
  7. 2005/10/24
    Adela

    Adela Inactive Thread Starter

    Joined:
    2002/04/19
    Messages:
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    Thanks again, sparrow! Adela
     
    Adela,
    #26
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