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Windows Vista Display driver video issue

Discussion in 'Legacy Windows' started by burnsma64, 2015/03/23.

  1. 2015/03/27
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi Evan...screenshot

    for some reason this won't copy. Will get back. M
     
  2. 2015/03/27
    burnsma64

    burnsma64 Inactive Thread Starter

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    Okay I can't get this file to copy here I have it in paint and my desktop. Never had trouble before, what am I doing wrong? Bad day I guess. M
     

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  4. 2015/03/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Just upload the picture to http://imgur.com/ and then post the link here like you did with the first screenshot.
     
  5. 2015/03/27
    burnsma64

    burnsma64 Inactive Thread Starter

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    reply Evan

    http://imgur.com/Bi14lZ4
    Thanks Evan. I also have the logs you asked for in your first post. Do you want them posted now?
     
  6. 2015/03/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Your display driver has installed successfully so that's good news. Go ahead and post the logs that I asked for.
     
  7. 2015/03/27
    burnsma64

    burnsma64 Inactive Thread Starter

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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.4.6 (03.22.2015:1)
    OS: Windows Vista (TM) Home Basic x86
    Ran by Maymie on Thu 03/26/2015 at 15:24:10.46
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values

    Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
    Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



    ~~~ Registry Keys

    Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\InternetSpeedTracker_9t.ToolbarProtector
    Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\InternetSpeedTracker_9t.ToolbarProtector.1
    Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FD14B97B-A346-4E7E-B268-D48526127F0C}
    Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{FD14B97B-A346-4E7E-B268-D48526127F0C}



    ~~~ Files



    ~~~ Folders

    Successfully deleted: [Folder] "C:\ProgramData\pc1data "



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Thu 03/26/2015 at 15:30:55.63
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    # AdwCleaner v4.113 - Logfile created 26/03/2015 at 14:53:46
    # Updated 22/03/2015 by Xplode
    # Database : 2015-03-23.1 [Server]
    # Operating system : Windows Vista (TM) Home Basic Service Pack 2 (x86)
    # Username : Maymie - MAYMIE-PC
    # Running from : C:\Users\Maymie\Downloads\diag\AdwCleaner.exe
    # Option : Cleaning

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\Trymedia
    Folder Deleted : C:\Users\Maymie\AppData\Local\iac
    Folder Deleted : C:\Users\Maymie\AppData\LocalLow\Funmoods
    File Deleted : C:\Users\Maymie\AppData\Local\funmoods.crx
    File Deleted : C:\Users\Maymie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_bbjciahceamgodcoidkjpchnokgfpphh_0.localstorage

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKCU\Software\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh
    Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
    Key Deleted : HKLM\SOFTWARE\Classes\esrv.funmoodsESrvc
    Key Deleted : HKLM\SOFTWARE\Classes\esrv.funmoodsESrvc.1
    Key Deleted : HKLM\SOFTWARE\Classes\S
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\ask.com
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Internet Speed Tracker AppIntegrator 32-bit]
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{75A4D144-506D-4BE5-81DB-EC7DA1E7F840}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{96673559-E653-4CDC-8923-F89347A952C0}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{96673559-E653-4CDC -8923-F89347A952C0}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C87FC351-A80D-43E9-9A86-CF1E29DC443A}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{30BE9173-249A-4F0B- B775-51E6E873F9B6}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{a0892e19-6051-4ae6- 9a5f-91542a166b2b}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{30BE9173-249A-4F0B- B775-51E6E873F9B6}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9a2d7aa7-c5a9-4eb1- 9e08-c6aaa7538b55}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a0892e19-6051-4ae6- 9a5f-91542a166b2b}
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\Funmoods
    Key Deleted : HKLM\SOFTWARE\Conduit
    Key Deleted : HKLM\SOFTWARE\Funmoods
    Key Deleted : HKLM\SOFTWARE\Trymedia Systems
    Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v9.0.8112.16599


    -\\ Google Chrome v


    *************************

    AdwCleaner[R0].txt - [3331 bytes] - [26/03/2015 14:48:16]
    AdwCleaner[S0].txt - [3324 bytes] - [26/03/2015 14:53:46]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3383 bytes] ##########
     
  8. 2015/03/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I still need you to post the other logs, thanks.
     
  9. 2015/03/28
    burnsma64

    burnsma64 Inactive Thread Starter

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    Okay Evan, found a couple more.
    link to autorun http://imgur.com/i8IwxLG

    Did the Malwarebytes scan but didn't show any results. I saved the small report but please don't ask me what happened to it, it shows as a shortcut. However all was 0 on it. As for Zoek I'm a little afraid of it. I looked at it. Do I need to do that one?
    Maym
     
  10. 2015/03/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes, continue with the Zoek scan. I also need you to post a new screenshot of the logon tab in Autoruns showing me all of the startup entries.
     
  11. 2015/03/29
    burnsma64

    burnsma64 Inactive Thread Starter

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    OOOKay, I will give it a shot. I didn't see any startup items on autorun. I followed your directions but I will try again. Thanks for having patience. M
     
  12. 2015/03/29
    burnsma64

    burnsma64 Inactive Thread Starter

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    Evan I hope this is it.

    Zoek.exe v5.0.0.0 Updated 28-March-2015
    Tool run by Maymie on Sun 03/29/2015 at 14:57:01.75.
    Microsoft® Windows Vista™ Home Basic 6.0.6002 Service Pack 2 x86
    Running in: Normal Mode Internet Access Detected
    Launched: C:\Users\Maymie\Downloads\diag\zoek (1).exe [Scan all users] [Script inserted]

    ==== System Restore Info ======================

    3/29/2015 2:58:30 PM Zoek.exe System Restore Point Created Successfully.

    ==== Empty Folders Check ======================

    C:\Program Files\Compaq Connections deleted successfully
    C:\Program Files\MSXML 4.0 deleted successfully
    C:\PROGRA~2\Roxio deleted successfully
    C:\Users\Maymie\AppData\Roaming\AdobeUM deleted successfully
    C:\Users\Maymie\AppData\Roaming\Verizon deleted successfully
    C:\Users\Maymie\AppData\Local\VirtualStore deleted successfully

    ==== Deleting CLSID Registry Keys ======================

    HKEY_USERS\S-1-5-21-375521231-3063750496-4212783138-1000

    \Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06}

    deleted successfully
    HKEY_USERS\S-1-5-21-375521231-3063750496-4212783138-1000

    \Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8E5E2654-AD2D-48bf-AC2D-

    D17F00898D06} deleted successfully
    HKEY_USERS\S-1-5-21-375521231-3063750496-4212783138-1000

    \Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435b-BC74-9C25C1C588A9}

    deleted successfully
    HKEY_USERS\S-1-5-21-375521231-3063750496-4212783138-1000

    \Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DBC80044-A445-435b-BC74-

    9C25C1C588A9} deleted successfully
    HKEY_CLASSES_ROOT\CLSID\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06} deleted successfully
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper

    Objects\{8E5E2654-AD2D-48bf-AC2D-D17F00898D06} deleted successfully
    HKEY_CLASSES_ROOT\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9} deleted successfully
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper

    Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} deleted successfully

    ==== Deleting CLSID Registry Values ======================


    ==== Deleting Services ======================

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\IHA_MessageCenter

    deleted successfully
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IHA_MessageCenter deleted successfully

    ==== Batch Command(s) Run By Tool======================

    Reseting Echo Request, OK!
    Reseting Global, OK!
    Reseting Interface, OK!
    Reseting Subinterface, OK!
    A reboot is required to complete this action.


    ==== Deleting Files \ Folders ======================

    C:\Program Files\Compaq Connections not found
    C:\install.exe deleted
    C:\Users\Maymie\Desktop\continued log.txt - Shortcut.lnk deleted
    C:\PROGRA~2\pclunst.exe deleted

    ==== Firefox Extensions Registry ======================

    [HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
    "wrc@avast.com "= "C:\Program Files\AVAST Software\Avast\WebRep\FF" [01/24/2015 12:16 PM]

    ==== Fake Chromium Profiles Check ======================

    Fake profile C:\Users\Maymie\AppData\Local\Google\Chrome deleted

    ==== Chromium Look ======================

    HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
    gomekmidlodglbbmalcneegieacbdmki - C:\Program Files\AVAST

    Software\Avast\WebRep\Chrome\aswWebRepChrome.crx[12/27/2014 10:11 AM]

    ==== Set IE to Default ======================

    Old Values:
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
    "Start Page "= "http://www.yahoo.com/ "
    "Search Page "= "http://www.google.com "
    "Search Bar "= "http://www.google.com "
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
    "Start Page "= "http://www.google.com "
    "Default_Page_URL "= "http://www.google.com "
    "Search Page "= "http://www.google.com "
    "Search Bar "= "http://www.google.com "
    "Start Page Redirect Cache "= "http://www.google.com "
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
    "Tabs "= "res://ieframe.dll/tabswelcome.htm "

    New Values:
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
    "Search Page "= "http://go.microsoft.com/fwlink/?LinkId=54896 "
    "Search Bar "= "http://go.microsoft.com/fwlink/?LinkId=54896 "
    "Start Page "= "http://www.google.com "
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
    "Search Page "= "http://go.microsoft.com/fwlink/?LinkId=54896 "
    "Search Bar "= "http://go.microsoft.com/fwlink/?LinkId=54896 "
    "Start Page "= "http://go.microsoft.com/fwlink/?LinkId=69157 "
    "Default_Page_URL "= "http://go.microsoft.com/fwlink/?LinkId=69157 "
    "Start Page Redirect Cache "= "http://go.microsoft.com/fwlink/?LinkId=69157 "
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
    "Tabs "= "about:newtab "

    ==== All HKCU SearchScopes ======================

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
    "DefaultScope "= "{67C334C0-408D-4E6D-B5A7-0ADD6AFFA252} "
    {012E1000-F331-11DB-8314-0800200C9A66} Google Url= "http://www.google.com/search?q=

    {searchTerms} "
    {67C334C0-408D-4E6D-B5A7-0ADD6AFFA252} Google Url= "http://www.google.com/search?q=

    {searchTerms}&sourceid=ie7&rls=com.microsoft:{language}:{referrer:source}&ie=

    {inputEncoding?}&oe={outputEncoding?} "

    ==== Empty IE Cache ======================

    C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5

    emptied successfully
    C:\Users\Maymie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5

    emptied successfully
    C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet

    Files\Content.IE5 emptied successfully
    C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet

    Files\Content.IE5 emptied successfully
    C:\Users\Maymie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5

    \index.dat will be deleted at reboot

    ==== Empty FireFox Cache ======================

    No FireFox Profiles found

    ==== Empty Chrome Cache ======================

    No Chrome Cache found

    ==== Empty All Flash Cache ======================

    Flash Cache Emptied Successfully

    ==== Empty All Java Cache ======================

    Java Cache cleared successfully

    ==== C:\zoek_backup content ======================

    C:\zoek_backup (files=4 folders=0 6062882 bytes)

    ==== Empty Temp Folders ======================

    C:\Users\Default\AppData\Local\Temp emptied successfully
    C:\Users\Default User\AppData\Local\Temp emptied successfully
    C:\Users\Maymie\AppData\Local\Temp will be emptied at reboot
    C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
    C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
    C:\Windows\Temp will be emptied at reboot

    ==== After Reboot ======================

    ==== Empty Temp Folders ======================

    C:\Windows\Temp successfully emptied
    C:\Users\Maymie\AppData\Local\Temp successfully emptied

    ==== Empty Recycle Bin ======================

    C:\$RECYCLE.BIN successfully emptied

    ==== Deleting Files / Folders ======================

    "C:\Users\Maymie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5

    \index.dat" not found

    ==== EOF on Sun 03/29/2015 at 15:33:44.54 ======================
     
  13. 2015/04/07
    burnsma64

    burnsma64 Inactive Thread Starter

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    Evan, sorry I have been away. I didn't get anything back after I posted this. Did you find anything with it? I do have a driver now tho it didn't stop my surge problem. Am I done? You have been helpful with all your time and thank you, let me know? Maym
     
  14. 2015/04/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I was giving you time since I thought you were busy.

    Your screenshot of Autoruns only showed some of the startup entries so in order to remove items that you don't need I need you to post a complete screenshot of the Autoruns Logon Tab.
     
  15. 2015/04/08
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi, I did a second s.shot of autorun before to see if it showed different, but it was the same. Am I doing something wrong? I have start up programs on Win. Defender and I disabled lots of them a long time ago. ??
     
  16. 2015/04/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You need to enlarge the Autoruns window by making it full screen so it shows all of the items in one screenshot.

    See this link, Working with Windows.

    Look under the category, changing the size of a window in the link that I posted.
     
  17. 2015/04/08
    burnsma64

    burnsma64 Inactive Thread Starter

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  18. 2015/04/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Autoruns remove the following items:

    rdpclip
    Apple Push
    iTunesHelper
    HD Audio Control Panel
    Catalyst Control Center
    Launcher
    Windows Mail

    Then reboot the computer and let me know how it is running.

    I still need you to post the Security Check log, thanks.
     
  19. 2015/04/10
    burnsma64

    burnsma64 Inactive Thread Starter

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    How do I do that? take another screenshot and do it from that? I'm a bit confused. And , refresh me...what was the Security Check log?
     
  20. 2015/04/10
    burnsma64

    burnsma64 Inactive Thread Starter

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    Hi Evan, I unchecked the programs and can't really see much difference yet. Will check back later. I have Avast free, Win. Defender and win. firewall. Maym
     
  21. 2015/04/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you open Autoruns, click on the Logon tab and remove the items that I told you to remove?

    For the Security Check log refer to post #3 step #23 on the previous page.
     

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